This e-mail is to acknowledge receipt of your correspondence from *** ***, Complaint No.***Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **,
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension *** Sincerely, Edward A***
We responded to our customer’s concerns in our letter dated October **, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you
Initial Business Response /* (1000, 5, 2015/09/23) */
September 23,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Mr***
***
Case # ***
Account # NONE
Dear Ms.***
We are in receipt of your e-mail, dated September 21, 2015, regarding Mr.*** complaint
As you know, we have recently implemented a more user friendly process for placing check orders via our websiteThis includes a "sample" check for our customer's view where each "field" that requires them to enter personal or banking information is highlighted so that they know where to look on their check for that specific information
We are very sorry if Mr*** had difficulty with this process, and wish to assure you that our Phone Center is well-appointed with agents that are more than capable in assisting him with any difficultiesIn reviewing all recorded incoming calls for September 21, we found no call from Mr***, and respectfully disagree with his claims that our agent was not able assist him
Equally, we also disagree with his statements concerning the supervisor who tried to help himOn the contrary, she spoke with Mr*** with utmost respect and eagerness to assist him, but the call suddenly ended after she asked him to briefly hold while preparing to assist himUnfortunately, she was unable to call him back as his phone number displayed as "private" which prevented her from doing so
If Mr*** is still interested in ordering checks from us, we respectfully request that he contact us @ XXX-XXX-XXXX where our agents are ready to assist him with his order
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we *** be of service in the future
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company and *** are full of excuses and are not truthful in their response*** also contradicts herself in her responseThere were several calls made to the phone center and no help provided whatsoeverShe claims my number came up private to my call to the supervisor so she couldn't call back? If that was true then she'd have no record of my calls to the phone centerRegarding my call with the supervisorShe was very rude and claimed that she normally only deals with customers after Revdex.com complaints are filedNot before and seemed bothered that I called her prior to filing with the Revdex.comSince she hung up on me and no help was provided, I fled the Revdex.com complaintAlso, why would she need to put me on hold to prepare to help me? She shouldn't have needed to place me on hold at all
Final Consumer Response /* (4200, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
More excuses and mistruthsMs*** specifically stated to me before hanging up on me that she only speaks with people AFTER receiving Revdex.com complaints and not beforeShe was quite verbal about this and appeared annoyed that I had the nerve to contact her for help prior to contacting the Revdex.com or filing a complaintI've also filed a complaint with the Attorney Generals Office in Massachusetts and contacted several executives I know at*** regarding their rude and unprofessional treatment of me.*** was quite concerned since they sell*** branded products
Final Business Response /* (4000, 9, 2015/09/24) */
September 24,
Ms.***
Assistant Manager
Revdex.com
RE: Mr***
***
Case # ***
Account # NONE
Dear Ms.***
We are in receipt of your e-mail, dated September 24, 2015, regarding Mr.*** rebuttal
Calls made to our Call Center are recorded for training purposes, however, although the call can be recorded, it cannot be recovered for review if the caller "blocks" his number; hence our inability to locate any callsKeeping that in mind, the Call Center phone system, located in Canada, is different from the Corporate Offices phone system located in Niles, Illinois where Mr*** called to speak with our supervisor, Ms***, whose name appears on the Revdex.com website for our company
However, both systems are affected by "blocked" numbers, and according to Ms*** his number showed on her monitor as "Private." Because of this, we can accurately determine that his number was also "blocked" at the time of his call to our Call Center and is the reason they had no record of it
In addition, in order to serve Mr*** better, Ms*** kindly asked him to hold so she could use her headset, which would free up her hands to take notes, research the problem he was having, take his order, and process it accordinglyTo prevent any accidental disconnections, she proceeded to put him on hold, engaged her headset, and went to retrieve the call in a matter of secondsHowever, as previously explained, he was no longer thereWe found that Ms*** acted in a professional manner even during the difficult circumstances she was presented with
We are sorry if Mr*** feels he was treated disrespectfully, as this was not our intentAgain, if he wishes to place an order he should contact the Call Center @ XXX-XXX-XXXX where our agents are ready and willing to assist him in placing his order, or answering any questions
Thank you for bringing this matter to our attention
Sincerely,
***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 5, Ms*** *** Assistant Manager Direct Retail Services Revdex.com *** ** *** *** *** ***
*** ** *** RE: Ms*** * ***
*** *** ***
*** **
***
Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated December 28, regarding Ms*** complaint We received an online order for item #03-01881-003, ***, on 12/25/Ms* *** submitted her credit card as payment and chose the payment plan in order to pay installments for *** over the course of five monthsWe did not charge Ms* *** at the time of order received because the doll is out of stock, and as company policy, we do not charge any payment until a product is shipped out and en-route to the client What Ms* *** is probably seeing on her credit card statement is the 12/8/pre-authorization for item #03-01881-001, ***, and the charge for *** which occurred on 12/9/A pre-authorization is our way of ensuring the funds for the first payment are available when the payment is withdrawnSince Ms*** credit card was approved and authorized, *** shipped promptly on 12/9/and she was charged on the same day of $She did not pay $twice, and she will notice that the first pending transaction dropped off her statement after the actual charge on 12/9/No pre-authorization was even attempted for *** because the doll was out of stock when she ordered, and cancelled by client request prior to any authorization or transaction We trust this resolves the issue and are considering the matter closed and appreciate you bringing it to our attention Sincerely, *** *** Client Services
January 14, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Steven ***
60th StNW Bradenton, FL Case # Account # *** Dear Ms***: We are in receipt of your notification, dated January 10, 2016, regarding Mr***’s complaint Our records show we received an order for the entire “Diamonesk Princess Bridal Ring Set” via the InternetThis bridal set was under our Christmas Guarantee and set for delivery no later than December 24, Unfortunately we were unable to fulfill this guarantee on Mr***’s order and for this we deeply apologize for the inconvenience it has caused him Our records show Mr*** spoke with a Community Support Specialist through our *** page on January 10, and she has already refunded a total of $to his credit card covering the shipping and 10% off of the total price of the ringOn January 13, he also was sent an e-mail from a customer service representative advising him of this discount If Mr*** needs additional assistance in the future, please instruct him to contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
November 20, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
*** *** *** *** West Palm Beach, FL33415- Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated November 17, 2017, regarding Ms*** complaint We are sorry to hear Ms*** is disappointed with her orderOur records show that we received an order via the Internet for box of Bradford Exchange Checks in the “Baby Owls” check design with duplicates on November 2, Our website requests that all of the ordering and account information that is entered be verified before completion of the orderWe processed the order accordingly, and it was shipped to her on November 7, 2017. Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third partiesThis also means that any order goes directly to the printer, as is, and cannot be changed Even though we fulfilled the order as it was entered on the website, Ms*** is welcome to return her checks for a full refundI have ordered a pre-paid postage label so she may return them at no cost to her If Ms*** has any other questions, she may contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on December **, In order to protect consumer privacy, the consumer has been advised they have the option
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely,Executive Office
Initial Business Response /* (1000, 5, 2015/06/02) */
June 2,
MsNita ***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: MrLuigi
***
Case #
Account # ***
Dear Ms***
We are in receipt of your e-mail, dated May 26, 2015, regarding Mr*** complaint
We have reviewed all of our records, and although they show that our agent agreed to leave a note on our client's account per Mr*** request, we dispute telling him that the check would be returned
On the contrary, customer payments are electronically processed and there is no way for us to intercept itWe receive thousands of payments each day, and is the reason we could not possibly honor his requestAt the very least, the note was put on the account to demonstrate our willingness to "try" to intercept it, but also as an explanation in the event the check was returned to us as NSFAt no time did we guarantee that we could intercept it
We are very sorry, but we cannot be held responsible for customer errors nor should we be held accountable for overdraft fees, when the payments we receive are accepted in good faithBecause this was not our error, we will not be refunding the initial payment or reimbursing our client for the overdraft feeThe order has already been shipped, and if a refund is desired the product will have to be returned
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Mary ***
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have no choice in accepting their response as they have already sent me the item in question and my mother refuses to send it backHowever, they did tell me that they would cancel that checkWill not be doing business with them again and will suggest to others to do the same
July 27, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nicholas ** ***
Klein Drive Trenton, NJ Case # Account # Dear Ms***: We are in receipt of your notification, dated July 26, 2016, regarding Mr***’s complaint We were sorry to learn that Mr*** no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account was coded on July 1, to prohibit future e-mails and mailingsMailings are prepared in advance, and it is possible that a few notifications will still reach him for 4-weeksAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
December 27, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** ***
*** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated December 23, 2016, regarding Mr***’s complaint We are sorry to hear about the confusion surrounding Mr***’s accountOn December 9, we received an order for the *** FROZEN “For the First Time in Forever” Music Box in his name under our Christmas GuaranteeWhile he was shown an estimated delivery dates of December 16-22, the guarantee only guarantees delivery no later than December 24, I see the label for Mr***’s order was created on December 13, and was ready for pickup by our carrier, but there was a delay We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue When we use this trac*** number *** on www.***.com/us, we see the carrier did deliver Mr***’s order on December 24, at 11:a.m., as promised by our Christmas Guarantee Since Mr***’s order was delivered as promised, and he was compensated for not being able to track his order on his own, we are considering this matter closedIf Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
January 3, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** SLake Dr***, TN *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 31, regarding Ms***’ complaint We regret to hear that Ms*** did not have a wonderful shopping experience with us although we believe the situation has been rectified through our *** Customer Service team and regular Customer Service teamBelow is a complete transaction and order history as well as the outcome: 11/27/2016: New order for item #03-***-“***” received11/28/2016: Letter sent by Credit Department requesting full payment before shipment12/6/2016: credit card authorized for full payment, doll pushed into reserve status12/12/2016: scanned as shipped in our system 12/24/2016: advised client order would not be delivered by Christmas, gave 30% off order, or the equivalent of $43.49, refunded to credit card12/27/2016: replacement processed due to potentiality of doll “lost in shipment” *** doll out of stock, therefore replacement canceled and new doll order requested$refunded onto credit card12/30/2016: New order processed for item #03-***-“***.” Partial credit applied and complementary overnight delivery As you can see from the history above, Ms*** has received several discounts and upgrades in an attempt to compensate her disappointmentWe anticipate the doll will arrive by 1/5/ Should Ms*** need anything else, we request that she contact us directly at the information below but we now consider this matter closedThank you Sincerely, *** *** Client Services ***
December 28, Ms*** *** Customer Relations Advocate Revdex.com *** ** *** *** *** ***
*** ** *** RE: *** *** ***
*** * *** **
*** *** *** Case # ***
*** * *** Dear Ms*** We are in receipt of your letter, dated December 17, 2015, regarding Mr*** complaint Our records show on August 24, we received an order from Mr*** for one box of checks in the “Rescued is Something to Purr About” design ($9.94) with the corner cut option ($1.99) and one order of deposit slips ($8.94) for a grand total of $for the entire order Our records indicate Mr*** did contact us September 8, to alert us that the incorrect routing number had been printed on his deposit slipsA rerun of the deposit slips was done September 10, and he contacted us again and told us the number was again incorrectAnother rerun was done December 7, and sent to himOur records do not indicate he had contacted us after the latest rerun of the deposit slips We do apologize for this mistake and in the interest of keeping good client relations, I have issued a full refund to Mr*** in the amount of $20.87, the amount he was charged for his entire orderSince we are giving him a full refund we are considering this matter closed Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Revdex.com for your invaluable assistance!
Sincerely,
*** ***
Dear Revdex.com, I would like to be contacted by Chase explaining the reason for their discrimination and lack of proper response from their Twitter Support Service. Thank you, -*** ***
December 11, 2015MsNita ***Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Ave., Suite 2006Chicago, IL 60611RE: MsDjuna Kay ***
Dannemara Dr.
Pineville, NC 28134Case
# 10988282Account # ***Dear Ms***:We are in receipt of your e-mail, dated December 11,
regarding Ms***’s complaintWe regret that Ms***’s
first clock arrived broken, but we have already taken care of the situationWe
overnighted her a clock that arrived at 8AM on 12/11/and we understand Ms
*** was very pleased with the clockWe also given Ms*** a full
refundThank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,Kelsey ***Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on November **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs the company offered to replace the current clock, that is the option I would like to select
Sincerely,
*** ***
*** ***
This e-mail is to acknowledge receipt of your correspondence from *** ***, Complaint No.***Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **,
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension *** Sincerely, Edward A***
We responded to our customer’s concerns in our letter dated October **, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you
Initial Business Response /* (1000, 5, 2015/09/23) */
September 23,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Mr***
***
Case # ***
Account # NONE
Dear Ms.***
We are in receipt of your e-mail, dated September 21, 2015, regarding Mr.*** complaint
As you know, we have recently implemented a more user friendly process for placing check orders via our websiteThis includes a "sample" check for our customer's view where each "field" that requires them to enter personal or banking information is highlighted so that they know where to look on their check for that specific information
We are very sorry if Mr*** had difficulty with this process, and wish to assure you that our Phone Center is well-appointed with agents that are more than capable in assisting him with any difficultiesIn reviewing all recorded incoming calls for September 21, we found no call from Mr***, and respectfully disagree with his claims that our agent was not able assist him
Equally, we also disagree with his statements concerning the supervisor who tried to help himOn the contrary, she spoke with Mr*** with utmost respect and eagerness to assist him, but the call suddenly ended after she asked him to briefly hold while preparing to assist himUnfortunately, she was unable to call him back as his phone number displayed as "private" which prevented her from doing so
If Mr*** is still interested in ordering checks from us, we respectfully request that he contact us @ XXX-XXX-XXXX where our agents are ready to assist him with his order
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we *** be of service in the future
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company and *** are full of excuses and are not truthful in their response*** also contradicts herself in her responseThere were several calls made to the phone center and no help provided whatsoeverShe claims my number came up private to my call to the supervisor so she couldn't call back? If that was true then she'd have no record of my calls to the phone centerRegarding my call with the supervisorShe was very rude and claimed that she normally only deals with customers after Revdex.com complaints are filedNot before and seemed bothered that I called her prior to filing with the Revdex.comSince she hung up on me and no help was provided, I fled the Revdex.com complaintAlso, why would she need to put me on hold to prepare to help me? She shouldn't have needed to place me on hold at all
Final Consumer Response /* (4200, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
More excuses and mistruthsMs*** specifically stated to me before hanging up on me that she only speaks with people AFTER receiving Revdex.com complaints and not beforeShe was quite verbal about this and appeared annoyed that I had the nerve to contact her for help prior to contacting the Revdex.com or filing a complaintI've also filed a complaint with the Attorney Generals Office in Massachusetts and contacted several executives I know at*** regarding their rude and unprofessional treatment of me.*** was quite concerned since they sell*** branded products
Final Business Response /* (4000, 9, 2015/09/24) */
September 24,
Ms.***
Assistant Manager
Revdex.com
RE: Mr***
***
Case # ***
Account # NONE
Dear Ms.***
We are in receipt of your e-mail, dated September 24, 2015, regarding Mr.*** rebuttal
Calls made to our Call Center are recorded for training purposes, however, although the call can be recorded, it cannot be recovered for review if the caller "blocks" his number; hence our inability to locate any callsKeeping that in mind, the Call Center phone system, located in Canada, is different from the Corporate Offices phone system located in Niles, Illinois where Mr*** called to speak with our supervisor, Ms***, whose name appears on the Revdex.com website for our company
However, both systems are affected by "blocked" numbers, and according to Ms*** his number showed on her monitor as "Private." Because of this, we can accurately determine that his number was also "blocked" at the time of his call to our Call Center and is the reason they had no record of it
In addition, in order to serve Mr*** better, Ms*** kindly asked him to hold so she could use her headset, which would free up her hands to take notes, research the problem he was having, take his order, and process it accordinglyTo prevent any accidental disconnections, she proceeded to put him on hold, engaged her headset, and went to retrieve the call in a matter of secondsHowever, as previously explained, he was no longer thereWe found that Ms*** acted in a professional manner even during the difficult circumstances she was presented with
We are sorry if Mr*** feels he was treated disrespectfully, as this was not our intentAgain, if he wishes to place an order he should contact the Call Center @ XXX-XXX-XXXX where our agents are ready and willing to assist him in placing his order, or answering any questions
Thank you for bringing this matter to our attention
Sincerely,
***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 5, Ms*** *** Assistant Manager Direct Retail Services Revdex.com *** ** *** *** *** ***
*** ** *** RE: Ms*** * ***
*** *** ***
*** **
***
Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated December 28, regarding Ms*** complaint We received an online order for item #03-01881-003, ***, on 12/25/Ms* *** submitted her credit card as payment and chose the payment plan in order to pay installments for *** over the course of five monthsWe did not charge Ms* *** at the time of order received because the doll is out of stock, and as company policy, we do not charge any payment until a product is shipped out and en-route to the client What Ms* *** is probably seeing on her credit card statement is the 12/8/pre-authorization for item #03-01881-001, ***, and the charge for *** which occurred on 12/9/A pre-authorization is our way of ensuring the funds for the first payment are available when the payment is withdrawnSince Ms*** credit card was approved and authorized, *** shipped promptly on 12/9/and she was charged on the same day of $She did not pay $twice, and she will notice that the first pending transaction dropped off her statement after the actual charge on 12/9/No pre-authorization was even attempted for *** because the doll was out of stock when she ordered, and cancelled by client request prior to any authorization or transaction We trust this resolves the issue and are considering the matter closed and appreciate you bringing it to our attention Sincerely, *** *** Client Services
January 14, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Steven ***
60th StNW Bradenton, FL Case # Account # *** Dear Ms***: We are in receipt of your notification, dated January 10, 2016, regarding Mr***’s complaint Our records show we received an order for the entire “Diamonesk Princess Bridal Ring Set” via the InternetThis bridal set was under our Christmas Guarantee and set for delivery no later than December 24, Unfortunately we were unable to fulfill this guarantee on Mr***’s order and for this we deeply apologize for the inconvenience it has caused him Our records show Mr*** spoke with a Community Support Specialist through our *** page on January 10, and she has already refunded a total of $to his credit card covering the shipping and 10% off of the total price of the ringOn January 13, he also was sent an e-mail from a customer service representative advising him of this discount If Mr*** needs additional assistance in the future, please instruct him to contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
November 20, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
*** *** *** *** West Palm Beach, FL33415- Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated November 17, 2017, regarding Ms*** complaint We are sorry to hear Ms*** is disappointed with her orderOur records show that we received an order via the Internet for box of Bradford Exchange Checks in the “Baby Owls” check design with duplicates on November 2, Our website requests that all of the ordering and account information that is entered be verified before completion of the orderWe processed the order accordingly, and it was shipped to her on November 7, 2017. Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third partiesThis also means that any order goes directly to the printer, as is, and cannot be changed Even though we fulfilled the order as it was entered on the website, Ms*** is welcome to return her checks for a full refundI have ordered a pre-paid postage label so she may return them at no cost to her If Ms*** has any other questions, she may contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on December **, In order to protect consumer privacy, the consumer has been advised they have the option
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely,Executive Office
Initial Business Response /* (1000, 5, 2015/06/02) */
June 2,
MsNita ***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: MrLuigi
***
Case #
Account # ***
Dear Ms***
We are in receipt of your e-mail, dated May 26, 2015, regarding Mr*** complaint
We have reviewed all of our records, and although they show that our agent agreed to leave a note on our client's account per Mr*** request, we dispute telling him that the check would be returned
On the contrary, customer payments are electronically processed and there is no way for us to intercept itWe receive thousands of payments each day, and is the reason we could not possibly honor his requestAt the very least, the note was put on the account to demonstrate our willingness to "try" to intercept it, but also as an explanation in the event the check was returned to us as NSFAt no time did we guarantee that we could intercept it
We are very sorry, but we cannot be held responsible for customer errors nor should we be held accountable for overdraft fees, when the payments we receive are accepted in good faithBecause this was not our error, we will not be refunding the initial payment or reimbursing our client for the overdraft feeThe order has already been shipped, and if a refund is desired the product will have to be returned
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Mary ***
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have no choice in accepting their response as they have already sent me the item in question and my mother refuses to send it backHowever, they did tell me that they would cancel that checkWill not be doing business with them again and will suggest to others to do the same
July 27, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nicholas ** ***
Klein Drive Trenton, NJ Case # Account # Dear Ms***: We are in receipt of your notification, dated July 26, 2016, regarding Mr***’s complaint We were sorry to learn that Mr*** no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account was coded on July 1, to prohibit future e-mails and mailingsMailings are prepared in advance, and it is possible that a few notifications will still reach him for 4-weeksAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
December 27, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** ***
*** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated December 23, 2016, regarding Mr***’s complaint We are sorry to hear about the confusion surrounding Mr***’s accountOn December 9, we received an order for the *** FROZEN “For the First Time in Forever” Music Box in his name under our Christmas GuaranteeWhile he was shown an estimated delivery dates of December 16-22, the guarantee only guarantees delivery no later than December 24, I see the label for Mr***’s order was created on December 13, and was ready for pickup by our carrier, but there was a delay We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue When we use this trac*** number *** on www.***.com/us, we see the carrier did deliver Mr***’s order on December 24, at 11:a.m., as promised by our Christmas Guarantee Since Mr***’s order was delivered as promised, and he was compensated for not being able to track his order on his own, we are considering this matter closedIf Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
January 3, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** SLake Dr***, TN *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 31, regarding Ms***’ complaint We regret to hear that Ms*** did not have a wonderful shopping experience with us although we believe the situation has been rectified through our *** Customer Service team and regular Customer Service teamBelow is a complete transaction and order history as well as the outcome: 11/27/2016: New order for item #03-***-“***” received11/28/2016: Letter sent by Credit Department requesting full payment before shipment12/6/2016: credit card authorized for full payment, doll pushed into reserve status12/12/2016: scanned as shipped in our system 12/24/2016: advised client order would not be delivered by Christmas, gave 30% off order, or the equivalent of $43.49, refunded to credit card12/27/2016: replacement processed due to potentiality of doll “lost in shipment” *** doll out of stock, therefore replacement canceled and new doll order requested$refunded onto credit card12/30/2016: New order processed for item #03-***-“***.” Partial credit applied and complementary overnight delivery As you can see from the history above, Ms*** has received several discounts and upgrades in an attempt to compensate her disappointmentWe anticipate the doll will arrive by 1/5/ Should Ms*** need anything else, we request that she contact us directly at the information below but we now consider this matter closedThank you Sincerely, *** *** Client Services ***
December 28, Ms*** *** Customer Relations Advocate Revdex.com *** ** *** *** *** ***
*** ** *** RE: *** *** ***
*** * *** **
*** *** *** Case # ***
*** * *** Dear Ms*** We are in receipt of your letter, dated December 17, 2015, regarding Mr*** complaint Our records show on August 24, we received an order from Mr*** for one box of checks in the “Rescued is Something to Purr About” design ($9.94) with the corner cut option ($1.99) and one order of deposit slips ($8.94) for a grand total of $for the entire order Our records indicate Mr*** did contact us September 8, to alert us that the incorrect routing number had been printed on his deposit slipsA rerun of the deposit slips was done September 10, and he contacted us again and told us the number was again incorrectAnother rerun was done December 7, and sent to himOur records do not indicate he had contacted us after the latest rerun of the deposit slips We do apologize for this mistake and in the interest of keeping good client relations, I have issued a full refund to Mr*** in the amount of $20.87, the amount he was charged for his entire orderSince we are giving him a full refund we are considering this matter closed Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Revdex.com for your invaluable assistance!
Sincerely,
*** ***
Dear Revdex.com, I would like to be contacted by Chase explaining the reason for their discrimination and lack of proper response from their Twitter Support Service. Thank you, -*** ***
December 11, 2015MsNita ***Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Ave., Suite 2006Chicago, IL 60611RE: MsDjuna Kay ***
Dannemara Dr.
Pineville, NC 28134Case
# 10988282Account # ***Dear Ms***:We are in receipt of your e-mail, dated December 11,
regarding Ms***’s complaintWe regret that Ms***’s
first clock arrived broken, but we have already taken care of the situationWe
overnighted her a clock that arrived at 8AM on 12/11/and we understand Ms
*** was very pleased with the clockWe also given Ms*** a full
refundThank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,Kelsey ***Client Services
Revdex.com:At this time, I have not been contacted by JPMorgan Chase & Co. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on November **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs the company offered to replace the current clock, that is the option I would like to select
Sincerely,
*** ***
*** ***