October 7, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***e *** Street White Plains, NY Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated October 6, 2016, regarding Ms***e’s rebuttal While we understand Ms***e would like a refund, we were just extending another option in case she would like the item she orderedA representative received her e-mail and issued the refund this morningHer refund will be placed back onto her card within the next hours If Ms***e has any further questions, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
We responded to our customer’s concerns in our letter dated October *, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Hello, I except business responseOnce I receive Check, I will mail the broken Munsters cuckoo clock back to Bradford ExchangeBut I Wish Not To Do Further Business with The Bradford Exchange, I Can't Trust the Company Sorry
Sincerely,
Sherri ***
MsEsther
*** September 21, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MrAlan *** Criss StTrumann, AR 72472- Case # Account # *** Dear Ms***: We are in receipt of your notification, dated September 19, regarding Mr***’s complaint We sincerely apologize for any inconvenience Mr*** has enduredWe would like to reassure him that we have mailed pre-paid return labels on 9/14/and 9/19/The labels will arrive at the mailing address above within 7-business daysFor the sake of good client relations, we have processed a refund request today for both pieces; item #01-24146-and #01-18986-which will post on his credit card ending in *** within hours We appreciate you bringing this matter to our attention and should Mr*** need anything else, we request that he call us at the number belowThank you Sincerely, Kelsey *** Client Services 877-903-
Complaint: ***
I am rejecting this response because: I did attempt to cancel the order and stop the sending of these items however, customer service ignored this request and used my credit card instead of my *** to continue sending and charging for the items My initial request to cancel was totally ignored which will always be the main issue I will not be happy until it is addressed with all customer service employees that this is an unacceptable practice and the customer is correct in this situation
Sincerely,
*** ***
March 11, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Alan F*
*** ** *** ***
*** *** *** *** Case # Account # Dear Ms***: We are in receipt of your notification, dated March 7, 2016, regarding MrMerriam’s complaint Our records show we received an order from Mr*** on February 22, for boxes of checks in our Wall StdesignOur checks do not normally have the address of the bank provided as the routing number on the checks indicates the bank information We are sorry for the confusion and in the interest of keeping good client relations, we can reprint the checks for Mr*** with the bank’s address at no chargeIf he can provide us with the bank address, we will send the reprints and he should have them in just a couple of weeks Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
Complaint: ***
I am rejecting this response because: the email they sent said the item was guaranteed by ChristmasThe company is full of itI have already provided a copy of the email stating the item was guaranteed by ChristmasThis company I'd listing items for sale that they do not stock, it is advertising
Sincerely,
*** ***
December 08,
2015MrNathan ***Customer Relations ManagerRevdex.comNWabash Avenue, Suite
2006Chicago, IL 60611*** *** *** ***
*** *** ***Case # 10975812Account # ***Dear Mr***:We are in receipt of your letter,
dated December 2, 2015, regarding Mr*** complaint.Our records show Mr*** placed an order online for
the Love's Embrace Personalized Diamond Bridal Ring Set on November 10, The ring set does show it is currently not in stock
because this is a new item and there was a slight delay in production, which is
why the promised delivery date had changedWe do apologize for the confusion,
but with brand new products, sometimes, due to production issues, it is not
possible to tell when the exact shipping date will be.Despite the delay, Mr
*** ring set has been produced and will soon be on its way to our vendor
to be engraved with the personalization he has provided usHe is absolutely
correct that his order is offered under our Christmas Delivery Guarantee that
states the item is guaranteed to arrive no later than December 24, We
apologize for any inconvenience that has resulted from this delay, and wish to
assure you and Mr*** that his order will be delivered to him no later than
December 24, Thank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,Tofer ***Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do want this itemI could not get anything but a generic response from the companyTheir customer service is sub par and would like this complaint to remain on their record.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thanks for helping me.So I got a call from the Chase Executive Office today regarding my issue.The person who is responsible for my case told me that I have to wait days.I specifically told the representative that I need the money to pay my rent, or else I will be evicted from my apartment.Even though I told her that, she still refuses to work with me.I want to know how this case going.There is NO reason that I should be waiting days for Chase to return my money for a stolen check, because they already found out that someone cashed the check without endorsement or signature.I hope you guys can follow up with Chase with this case.I want my money back ASAP
Sincerely,
*** ***
December 29, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms*** *** *** *** AVE***, SC 29812-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 28, regarding Ms***’s rebuttal The replacement for *** was processed and we did the highest level of shipping available, but the replacement process is slightly slower than the “new order” processAdditionally, we were closed for three days surrounding the holidays, combined with *** shipping delays caused Ms***’s doll to not be delivered the same day as her complaintThe doll is being delivered on 12/29/per *** which is sincerely the fastest we and *** could deliver her dollOnce this doll is delivered, she will have two ***-*** dolls and only have paid for one We hope this resolution is satisfactory for Ms*** and the contact information below is accurateI have included the ***-*** customer service (not order) telephone numberThank you Sincerely, *** *** Client Services ***
January 11, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** *** ***
*** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 10, regarding Mr***’ complaint We are very sorry for disappointing Mr***Although the collection is now closed, we have located the two belt buckles he’s missing and will ship them to him, free of charge Should Mr*** need anything else, he can contact us at the information belowThank you Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
This is in response to the complaint from *** *** - Case No***We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on February **, In order to protect consumer privacy, the
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***. Sincerely, Courtney Duncan-02/**/17 Executive Office
April 14, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Rasmi
*** *** *** *** ***, MO Case # *** Account # *** Dear Ms***: We are in receipt of your notification, April 14, 2017, regarding Mr*** complaint Our records show that we received an order via the Internet for boxes of Bradford Exchange Checks in the “Walk on the Beach” check design on March 31, Our records also indicate that when the order was entered, an extra “0” was entered, cutting off the last number in the accountWe normally do not rerun checks, however, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Mr*** to receive a corrected order of checks at the same low introductory price as his original orderTo accept this offer he should contact us directly at the number below; or if he wishes to receive a refund, for instructions on how to return the checksI have noted this offer on his account as well If Mr*** has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February *, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***
February 1, 2016 MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Brenda *** DOWNEY DRWARMINSTER, PA 18974- Case # Account # *** Dear Ms***:
We are in receipt of your e-mail, dated February 1, regarding Ms***’s complaint On 11/30/we received an online order for our “Thomas *** Simpler Times Victorian Christmas Porcelain Collector PlatesOn December 1, 2015, the first plate titled “December” shipped out and we charged her card ending in $(the cost per plate)The second shipment included the rack, on which all the plates sit, and it was delivered Saturday, 12/12/at 7:34AMThe second plate (shipment #3) titled “January” was delivered on Tuesday, 12/22/at 7:48AM We believe the third plate, February, was lost in shipment due to the fact that we shipped it on 12/30/2015, yet there is no tracking available and Ms*** states she did not receive itAfter hearing from Ms*** directly, we processed a replacement and it is currently in the process of shippingMarch, issue #(shipment 5), was shipped on 1/26/2016, however, there is no tracking for this item yetWe will pre-emptively replace it, monitor the original and the replacement, to ensure at least one plate is delivered to Ms*** We appreciate her patience and understanding throughout this situation, and will remain available for Mr*** if has any other concerns he wishes to discuss. Thank you Sincerely, Kelsey *** Client Services
October 7, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***e *** Street White Plains, NY Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated October 6, 2016, regarding Ms***e’s rebuttal While we understand Ms***e would like a refund, we were just extending another option in case she would like the item she orderedA representative received her e-mail and issued the refund this morningHer refund will be placed back onto her card within the next hours If Ms***e has any further questions, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
We responded to our customer’s concerns in our letter dated October *, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Hello, I except business responseOnce I receive Check, I will mail the broken Munsters cuckoo clock back to Bradford ExchangeBut I Wish Not To Do Further Business with The Bradford Exchange, I Can't Trust the Company Sorry
Sincerely,
Sherri ***
MsEsther
*** September 21, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MrAlan *** Criss StTrumann, AR 72472- Case # Account # *** Dear Ms***: We are in receipt of your notification, dated September 19, regarding Mr***’s complaint We sincerely apologize for any inconvenience Mr*** has enduredWe would like to reassure him that we have mailed pre-paid return labels on 9/14/and 9/19/The labels will arrive at the mailing address above within 7-business daysFor the sake of good client relations, we have processed a refund request today for both pieces; item #01-24146-and #01-18986-which will post on his credit card ending in *** within hours We appreciate you bringing this matter to our attention and should Mr*** need anything else, we request that he call us at the number belowThank you Sincerely, Kelsey *** Client Services 877-903-
Complaint: ***
I am rejecting this response because: I did attempt to cancel the order and stop the sending of these items however, customer service ignored this request and used my credit card instead of my *** to continue sending and charging for the items My initial request to cancel was totally ignored which will always be the main issue I will not be happy until it is addressed with all customer service employees that this is an unacceptable practice and the customer is correct in this situation
Sincerely,
*** ***
March 11, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Alan F
*
*** ** *** ***
*** *** *** *** Case # Account # Dear Ms***: We are in receipt of your notification, dated March 7, 2016, regarding MrMerriam’s complaint Our records show we received an order from Mr*** on February 22, for boxes of checks in our Wall StdesignOur checks do not normally have the address of the bank provided as the routing number on the checks indicates the bank information We are sorry for the confusion and in the interest of keeping good client relations, we can reprint the checks for Mr*** with the bank’s address at no chargeIf he can provide us with the bank address, we will send the reprints and he should have them in just a couple of weeks Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
Complaint: ***
I am rejecting this response because: the email they sent said the item was guaranteed by ChristmasThe company is full of itI have already provided a copy of the email stating the item was guaranteed by ChristmasThis company I'd listing items for sale that they do not stock, it is advertising
Sincerely,
*** ***
December 08,
2015MrNathan ***Customer Relations ManagerRevdex.comNWabash Avenue, Suite
2006Chicago, IL 60611*** *** *** ***
*** *** ***Case # 10975812Account # ***Dear Mr***:We are in receipt of your letter,
dated December 2, 2015, regarding Mr*** complaint.Our records show Mr*** placed an order online for
the Love's Embrace Personalized Diamond Bridal Ring Set on November 10, The ring set does show it is currently not in stock
because this is a new item and there was a slight delay in production, which is
why the promised delivery date had changedWe do apologize for the confusion,
but with brand new products, sometimes, due to production issues, it is not
possible to tell when the exact shipping date will be.Despite the delay, Mr
*** ring set has been produced and will soon be on its way to our vendor
to be engraved with the personalization he has provided usHe is absolutely
correct that his order is offered under our Christmas Delivery Guarantee that
states the item is guaranteed to arrive no later than December 24, We
apologize for any inconvenience that has resulted from this delay, and wish to
assure you and Mr*** that his order will be delivered to him no later than
December 24, Thank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,Tofer ***Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do want this itemI could not get anything but a generic response from the companyTheir customer service is sub par and would like this complaint to remain on their record.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thanks for helping me.So I got a call from the Chase Executive Office today regarding my issue.The person who is responsible for my case told me that I have to wait days.I specifically told the representative that I need the money to pay my rent, or else I will be evicted from my apartment.Even though I told her that, she still refuses to work with me.I want to know how this case going.There is NO reason that I should be waiting days for Chase to return my money for a stolen check, because they already found out that someone cashed the check without endorsement or signature.I hope you guys can follow up with Chase with this case.I want my money back ASAP
Sincerely,
*** ***
December 29, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms*** *** *** *** AVE***, SC 29812-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 28, regarding Ms***’s rebuttal The replacement for *** was processed and we did the highest level of shipping available, but the replacement process is slightly slower than the “new order” processAdditionally, we were closed for three days surrounding the holidays, combined with *** shipping delays caused Ms***’s doll to not be delivered the same day as her complaintThe doll is being delivered on 12/29/per *** which is sincerely the fastest we and *** could deliver her dollOnce this doll is delivered, she will have two ***-*** dolls and only have paid for one We hope this resolution is satisfactory for Ms*** and the contact information below is accurateI have included the ***-*** customer service (not order) telephone numberThank you Sincerely, *** *** Client Services ***
January 11, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** *** ***
*** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 10, regarding Mr***’ complaint We are very sorry for disappointing Mr***Although the collection is now closed, we have located the two belt buckles he’s missing and will ship them to him, free of charge Should Mr*** need anything else, he can contact us at the information belowThank you Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
This is in response to the complaint from *** *** - Case No***We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on February **, In order to protect consumer privacy, the
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***. Sincerely, Courtney Duncan-02/**/17 Executive Office
April 14, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Rasmi
*** *** *** *** ***, MO Case # *** Account # *** Dear Ms***: We are in receipt of your notification, April 14, 2017, regarding Mr*** complaint Our records show that we received an order via the Internet for boxes of Bradford Exchange Checks in the “Walk on the Beach” check design on March 31, Our records also indicate that when the order was entered, an extra “0” was entered, cutting off the last number in the accountWe normally do not rerun checks, however, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Mr*** to receive a corrected order of checks at the same low introductory price as his original orderTo accept this offer he should contact us directly at the number below; or if he wishes to receive a refund, for instructions on how to return the checksI have noted this offer on his account as well If Mr*** has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February *, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***
February 1, 2016 MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Brenda *** DOWNEY DRWARMINSTER, PA 18974- Case # Account # *** Dear Ms***:
We are in receipt of your e-mail, dated February 1, regarding Ms***’s complaint On 11/30/we received an online order for our “Thomas *** Simpler Times Victorian Christmas Porcelain Collector PlatesOn December 1, 2015, the first plate titled “December” shipped out and we charged her card ending in $(the cost per plate)The second shipment included the rack, on which all the plates sit, and it was delivered Saturday, 12/12/at 7:34AMThe second plate (shipment #3) titled “January” was delivered on Tuesday, 12/22/at 7:48AM We believe the third plate, February, was lost in shipment due to the fact that we shipped it on 12/30/2015, yet there is no tracking available and Ms*** states she did not receive itAfter hearing from Ms*** directly, we processed a replacement and it is currently in the process of shippingMarch, issue #(shipment 5), was shipped on 1/26/2016, however, there is no tracking for this item yetWe will pre-emptively replace it, monitor the original and the replacement, to ensure at least one plate is delivered to Ms*** We appreciate her patience and understanding throughout this situation, and will remain available for Mr*** if has any other concerns he wishes to discuss. Thank you Sincerely, Kelsey *** Client Services