Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
February 10, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Jason ***
Lincoln Pointe Blvd. Evansville, IN Case # Account # *** Dear Ms***: We are in receipt of your notification, dated February 5, 2016, regarding Mr*** complaint Our records show that we received three orders via the internet for on December 3, Each order included our “Bundle of Love” and “Little Peanut” dolls for a total of six dollsMr*** had signed up for installment payments on the orders so a payment was taken out for each of the six dolls Since Mr*** was surprised at the number of dolls he has received, we can only deduce he accidentally ordered the duplicate orders under his accountOn February 8, a customer service representative answered his e-mail he had sent to us and sent pre-paid postage labels to the above address so he can return the four extra dolls at no cost to him It is normally our policy to not give a refund until we receive the returned items, however, in the interest of keeping good client relations, I have issued a refund for the four extra dolls and any payments that were taken will be returned to his card within the next 3-business days If Mr*** has any other questions, he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:MrA*** could not tell me where my money was for all those days they say they didn'thhave acknowledgement that they had it.He said it could happen again! Even though the check was good! Time to look for another bank
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/24) */
June 23,
MsNita ***
Assistant Manager
Direct Retail Services
Revdex.com
NWabash Avenue, Suite
Chicago, IL
RE: MsLuetta ***
***
Case #
***
Account # ***
Dear Ms***:
We are in receipt of your e-mail, dated June 18, 2015, regarding Ms*** complaint
Our records indicate that we received a phone order for boxes of checks in the "Safety" design on June 16, 2015, and two Check RegistersThe checks and registers were shipped to Ms*** on June 23,
SecureShip and EZ Shield Check Protection are standard on all phone orders for Bradford Exchange ChecksThe fees are explained in detail during the confirmation process of the customer's order, and our records show Ms*** agreed to the order and approved the submission
It is not our policy to issue refunds in this situation, however, for this one time only and in the interest of good client relations, we will credit her account for the EZ Shield fee of $and the phone charge of $as Ms*** requestedWe trust this resolves the issue and are considering the matter closed
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They advertised no s and h charge and when they submitted the bill it was addedI requested immediately to cancel order but they said they couldn't do itI informed them I would refuse the order when it arrived and I intend to do soI have advised my credit card to not honor itThank you for your assistance
Revdex.com:At this time, my complaint, ID *** regarding JPMorgan Chase & Cohas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
October 10, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** Case #: *** *** *** Ct. Account #: *** Troy, OH ***-1618 Dear Ms***, We are in receipt of your letter dating October 10, regarding Ms*** complaint We apologize for any inconvenience that Ms*** endured while ordering checksPer her request, the order has been canceled and a refund check will be mailed to her this week for the total of $ We appreciate you bringing this matter to our attention and should Ms*** need any further assistance, we ask that she contacts us at the phone number listed below Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
February 1, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated February 1, 2017, regarding Ms***’s complaint Our records indicate that we received an order in Ms***’s name for the “Chicago Cubs Love Bug” music box for a price of $on November 14, 2016, via our websiteWe are very sorry that the first music box arrived brokenWe did order a replacement on November 28, and it shipped on December 2, We apologize that it didn’t arrive; unfortunately, her order appears to have been lost after it shippedWhen she alerted us to the fact she hadn’t received the replacement, we promptly ordered another replacement on December 13, I am sorry to say the second replacement has not shipped yet as the music box is temporarily out of stockNotifications were mailed out to Ms*** on December 15, and January 5, explaining the situationWe expect to begin shipping this item again in early March Since Ms*** disputed the charges of the original music box, currently, no payment has been madeWhen the item is in stock again, it will not ship out until we receive a paymentAs an apology, I have compensated the shipping costs and upgraded the handling of her order at no charge to ensure she will be among the first to receive it from our next shipment If Ms*** has any other questions or if this resolution is not satisfactory to her and would like to cancel her order, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
This email is to acknowledge receipt of your correspondence from *** *** - Case ID ***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the consumer on December **, and January *, 2016. We will no longer respond to the consumer on this matter In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ***, ext.***Sincerely, Isabella L*** Executive Office *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** ** *** ** *** *** ** *** *** *** *** *** *** *** *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved in that I have received a refund of the over draft fee However, how the bank went about it
is still a predatory practice and they need to reevaluate this practice and how it is applied It has a disparate impact on customers who may not have the millions that would allow the bank to make such courtesies as waiving an arbitrary fee.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My money still has not been refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 5, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
***
** ** *** *** Helendale, CA Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated February 3, 2018, regarding Ms*** complaint We apologize for the confusion regarding Ms*** order for the replacement AC/DC “Red Hot Rock” tribute steinOur records show that we did mistakenly refund the payment she made on the original order Our records show the replacement has been ordered, and it is awaiting the first paymentSince Ms*** has mailed the refund check back to us, and in the interest of keeping good client relations, I have applied the credit to the replacement so it will ship out to her If Ms*** has any other questions, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Initial Business Response /* (1000, 5, 2015/08/19) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case
# ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 5, 2015, regarding Ms***'s complaint
Our records show that we received an order via the Internet for boxes of single checks in the "*** Boop" check design on April 10, The order was processed with the information Ms*** provided, and was shipped on April 20,
Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third partiesAs a result, we are unable to retrieve or provide copies of internet orders, and was explained to Ms*** several times during a conversation with our Customer Service agent
We are proud to have been formally certified, and the *** Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with ***, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters itAgain, this information cannot be altered, copied, or retrieved for customer review once the information is transmitted to our check printer
For this reason, our website requests that all of the ordering and account information be verified before completion of the orderWe assure you, we processed Ms*** order with the information she provided, and because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks in cases of customer error
In addition, upon receipt of their checks, our customers are instructed to immediately inspect all checks for accuracyThis inspection must be done within days of receiving the orderOur records show we were only recently contacted by Ms*** regarding the incorrect account number on her checks on August 4thEven if it were our error, we would not be required to replace her order since the day inspection period has long since expired
However, as our agent previously stated, on a one-time basis, we are willing to process a new order of checks for Ms*** at the same low introductory price as her original order, or she can return the entire order to us and receive a refund for the checks onlyThe Secure Ship fee of $is non-refundableTo accept this offer she should contact us directly at the number below for further instruction
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Client Services
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I work at a bank and am aware of items going through encryptionThis does not mean that a viewable copy does not come out on the other sideI did review the order before sending itBased on their response, they can never be held accountable for their errorsThat is bad customer serviceThis is the first check order I have ever received in years that was wrong from a check printing companyThat was until I used this companyTheir customer service department is rude and condescendingI was also told I could re-order at double the cost, not at the same discount
Final Business Response /* (4000, 9, 2015/08/25) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case # ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 19, 2015, regarding Ms***'s rebuttal comments
Contrary to Ms***'s belief that viewable copies of electronically transmitted orders are readily available for review....they are notHowever, our check printer was able to retrieve the information from the tapes received directly from our websiteThe transmittal report was reviewed by management, and shows that Ms***'s check order was printed with the information "exactly" the way she entered it
Additionally, review of the recorded transcripts show our agent acted in a professional & courteous manner even during extremely difficult conditionsAlso, while our agent was transferring of the call to a supervisor, the call abruptly ended
As we have reviewed the transmittal report per Ms***'s request, and the results of our research confirm that her order was printed with the information she provided; we are standing by our original response and no further action will be taken
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
April 5, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** ***
*** *** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated April 4, 2016, regarding Mr*** complaint We're sorry to disappoint you, but we have been informed that there will be a delay in shipping your order of the Every Day Is A Touchdown With You Michigan State Figurine because of production difficultiesAs FTC regulations dictate, we have sent a notice to Mr*** indicating the delayThe latest information we received indicates shipment may not be made until the end of MayWe wish to remind you of your right to cancel the order, if this is inconvenient for youOnce we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possibleTo ensure Mr*** receives his order from this shipment as soon as possible, I have upgraded the handling on his order at no charge so he will be one of the first to receive the figurineWe would also like to note his card has not been officially charged as we do not charge for an item until it has shipped Please contact us if we may be of further assistanceOur toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Mille ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me after informing the collection agency of their misunderstanding that I had a payment in the holding account since January
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Ms.***
***
Case
#: XXXXXXXX
Account #: XXXXXXXXX
Dear Ms.***
We are in receipt of your e-mail, dated October 16, 2015, regarding Ms***' complaint
Our records show we received one order for checks in the Wall Street check design that included four boxes for $plus shipping from Ms*** at the above addressShe did not request our Secure Ship and EZ Shield Check Protection for each box of checks at an additional cost so she was only charged for the boxes of checks and for shipping
When Ms*** was completing her order on our website, our system automatically added the shipping which is $per box of checksWith four boxes included in the order, the shipping cost totaled $11.80, which brings the entire cost of the order to $
We sincerely apologize for the confusion during the phone call on October XX XXXX; the call was accidentally disconnected and we assure you it was not intentionalDue to the sensitive nature of the purchase, canceling check orders is not a common practice for our companyHowever, in the interest of maintaining good client relations, once Ms***' order manifested in our system on October 17, a representative canceled her order as she requested and was notified via e-mail the day after her original complaint with the Revdex.com was filed
I personally checked the account and have made sure her order has indeed been canceledSince this is Ms***' desired outcome we deeply apologize for the inconvenience and consider this matter closedThank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I called and spoke to another customer service person who explained that the shipping is free, but they tack on a Service & Handling fee to cover fulfillment at the printerThat should have been disclosed prior to entering credit card information so the customer can make an informed choice whether to buy from this merchantIf they want to charge for shipping they should not post Free Shipping on their website and pass ** off as something else after the order has been placedThe order has been cancelled
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
December 27, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr*** *** ** *** St***, MA ***-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 22, regarding Mr***’s complaint We acknowledge that it is past Christmas and regret that we were unable to fulfill Ms*** order We look forward to hearing from Mr*** and thank you for bringing this matter to our attention Sincerely, *** *** Client Services *** [email protected] *** ** *** *** Niles, IL
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response
was mailed to the customer on December *** In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
February 10, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Jason ***
Lincoln Pointe Blvd. Evansville, IN Case # Account # *** Dear Ms***: We are in receipt of your notification, dated February 5, 2016, regarding Mr*** complaint Our records show that we received three orders via the internet for on December 3, Each order included our “Bundle of Love” and “Little Peanut” dolls for a total of six dollsMr*** had signed up for installment payments on the orders so a payment was taken out for each of the six dolls Since Mr*** was surprised at the number of dolls he has received, we can only deduce he accidentally ordered the duplicate orders under his accountOn February 8, a customer service representative answered his e-mail he had sent to us and sent pre-paid postage labels to the above address so he can return the four extra dolls at no cost to him It is normally our policy to not give a refund until we receive the returned items, however, in the interest of keeping good client relations, I have issued a refund for the four extra dolls and any payments that were taken will be returned to his card within the next 3-business days If Mr*** has any other questions, he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:MrA*** could not tell me where my money was for all those days they say they didn'thhave acknowledgement that they had it.He said it could happen again! Even though the check was good! Time to look for another bank
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/24) */
June 23,
MsNita ***
Assistant Manager
Direct Retail Services
Revdex.com
NWabash Avenue, Suite
Chicago, IL
RE: MsLuetta ***
***
Case #
***
Account # ***
Dear Ms***:
We are in receipt of your e-mail, dated June 18, 2015, regarding Ms*** complaint
Our records indicate that we received a phone order for boxes of checks in the "Safety" design on June 16, 2015, and two Check RegistersThe checks and registers were shipped to Ms*** on June 23,
SecureShip and EZ Shield Check Protection are standard on all phone orders for Bradford Exchange ChecksThe fees are explained in detail during the confirmation process of the customer's order, and our records show Ms*** agreed to the order and approved the submission
It is not our policy to issue refunds in this situation, however, for this one time only and in the interest of good client relations, we will credit her account for the EZ Shield fee of $and the phone charge of $as Ms*** requestedWe trust this resolves the issue and are considering the matter closed
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They advertised no s and h charge and when they submitted the bill it was addedI requested immediately to cancel order but they said they couldn't do itI informed them I would refuse the order when it arrived and I intend to do soI have advised my credit card to not honor itThank you for your assistance
Revdex.com:At this time, my complaint, ID *** regarding JPMorgan Chase & Cohas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
October 10, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** Case #: *** *** *** Ct. Account #: *** Troy, OH ***-1618 Dear Ms***, We are in receipt of your letter dating October 10, regarding Ms*** complaint We apologize for any inconvenience that Ms*** endured while ordering checksPer her request, the order has been canceled and a refund check will be mailed to her this week for the total of $ We appreciate you bringing this matter to our attention and should Ms*** need any further assistance, we ask that she contacts us at the phone number listed below Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
February 1, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated February 1, 2017, regarding Ms***’s complaint Our records indicate that we received an order in Ms***’s name for the “Chicago Cubs Love Bug” music box for a price of $on November 14, 2016, via our websiteWe are very sorry that the first music box arrived brokenWe did order a replacement on November 28, and it shipped on December 2, We apologize that it didn’t arrive; unfortunately, her order appears to have been lost after it shippedWhen she alerted us to the fact she hadn’t received the replacement, we promptly ordered another replacement on December 13, I am sorry to say the second replacement has not shipped yet as the music box is temporarily out of stockNotifications were mailed out to Ms*** on December 15, and January 5, explaining the situationWe expect to begin shipping this item again in early March Since Ms*** disputed the charges of the original music box, currently, no payment has been madeWhen the item is in stock again, it will not ship out until we receive a paymentAs an apology, I have compensated the shipping costs and upgraded the handling of her order at no charge to ensure she will be among the first to receive it from our next shipment If Ms*** has any other questions or if this resolution is not satisfactory to her and would like to cancel her order, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
This email is to acknowledge receipt of your correspondence from *** *** - Case ID ***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the consumer on December **, and January *, 2016. We will no longer respond to the consumer on this matter In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ***, ext.***Sincerely, Isabella L*** Executive Office *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** ** *** ** *** *** ** *** *** *** *** *** *** *** *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved in that I have received a refund of the over draft fee However, how the bank went about it
is still a predatory practice and they need to reevaluate this practice and how it is applied It has a disparate impact on customers who may not have the millions that would allow the bank to make such courtesies as waiving an arbitrary fee.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My money still has not been refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 5, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
***
** ** *** *** Helendale, CA Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated February 3, 2018, regarding Ms*** complaint We apologize for the confusion regarding Ms*** order for the replacement AC/DC “Red Hot Rock” tribute steinOur records show that we did mistakenly refund the payment she made on the original order Our records show the replacement has been ordered, and it is awaiting the first paymentSince Ms*** has mailed the refund check back to us, and in the interest of keeping good client relations, I have applied the credit to the replacement so it will ship out to her If Ms*** has any other questions, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Initial Business Response /* (1000, 5, 2015/08/19) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case
# ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 5, 2015, regarding Ms***'s complaint
Our records show that we received an order via the Internet for boxes of single checks in the "*** Boop" check design on April 10, The order was processed with the information Ms*** provided, and was shipped on April 20,
Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third partiesAs a result, we are unable to retrieve or provide copies of internet orders, and was explained to Ms*** several times during a conversation with our Customer Service agent
We are proud to have been formally certified, and the *** Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with ***, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters itAgain, this information cannot be altered, copied, or retrieved for customer review once the information is transmitted to our check printer
For this reason, our website requests that all of the ordering and account information be verified before completion of the orderWe assure you, we processed Ms*** order with the information she provided, and because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks in cases of customer error
In addition, upon receipt of their checks, our customers are instructed to immediately inspect all checks for accuracyThis inspection must be done within days of receiving the orderOur records show we were only recently contacted by Ms*** regarding the incorrect account number on her checks on August 4thEven if it were our error, we would not be required to replace her order since the day inspection period has long since expired
However, as our agent previously stated, on a one-time basis, we are willing to process a new order of checks for Ms*** at the same low introductory price as her original order, or she can return the entire order to us and receive a refund for the checks onlyThe Secure Ship fee of $is non-refundableTo accept this offer she should contact us directly at the number below for further instruction
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Client Services
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I work at a bank and am aware of items going through encryptionThis does not mean that a viewable copy does not come out on the other sideI did review the order before sending itBased on their response, they can never be held accountable for their errorsThat is bad customer serviceThis is the first check order I have ever received in years that was wrong from a check printing companyThat was until I used this companyTheir customer service department is rude and condescendingI was also told I could re-order at double the cost, not at the same discount
Final Business Response /* (4000, 9, 2015/08/25) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case # ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 19, 2015, regarding Ms***'s rebuttal comments
Contrary to Ms***'s belief that viewable copies of electronically transmitted orders are readily available for review....they are notHowever, our check printer was able to retrieve the information from the tapes received directly from our websiteThe transmittal report was reviewed by management, and shows that Ms***'s check order was printed with the information "exactly" the way she entered it
Additionally, review of the recorded transcripts show our agent acted in a professional & courteous manner even during extremely difficult conditionsAlso, while our agent was transferring of the call to a supervisor, the call abruptly ended
As we have reviewed the transmittal report per Ms***'s request, and the results of our research confirm that her order was printed with the information she provided; we are standing by our original response and no further action will be taken
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
April 5, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** ***
*** *** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated April 4, 2016, regarding Mr*** complaint We're sorry to disappoint you, but we have been informed that there will be a delay in shipping your order of the Every Day Is A Touchdown With You Michigan State Figurine because of production difficultiesAs FTC regulations dictate, we have sent a notice to Mr*** indicating the delayThe latest information we received indicates shipment may not be made until the end of MayWe wish to remind you of your right to cancel the order, if this is inconvenient for youOnce we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possibleTo ensure Mr*** receives his order from this shipment as soon as possible, I have upgraded the handling on his order at no charge so he will be one of the first to receive the figurineWe would also like to note his card has not been officially charged as we do not charge for an item until it has shipped Please contact us if we may be of further assistanceOur toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Mille ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me after informing the collection agency of their misunderstanding that I had a payment in the holding account since January
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Ms.***
***
Case
#: XXXXXXXX
Account #: XXXXXXXXX
Dear Ms.***
We are in receipt of your e-mail, dated October 16, 2015, regarding Ms***' complaint
Our records show we received one order for checks in the Wall Street check design that included four boxes for $plus shipping from Ms*** at the above addressShe did not request our Secure Ship and EZ Shield Check Protection for each box of checks at an additional cost so she was only charged for the boxes of checks and for shipping
When Ms*** was completing her order on our website, our system automatically added the shipping which is $per box of checksWith four boxes included in the order, the shipping cost totaled $11.80, which brings the entire cost of the order to $
We sincerely apologize for the confusion during the phone call on October XX XXXX; the call was accidentally disconnected and we assure you it was not intentionalDue to the sensitive nature of the purchase, canceling check orders is not a common practice for our companyHowever, in the interest of maintaining good client relations, once Ms***' order manifested in our system on October 17, a representative canceled her order as she requested and was notified via e-mail the day after her original complaint with the Revdex.com was filed
I personally checked the account and have made sure her order has indeed been canceledSince this is Ms***' desired outcome we deeply apologize for the inconvenience and consider this matter closedThank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I called and spoke to another customer service person who explained that the shipping is free, but they tack on a Service & Handling fee to cover fulfillment at the printerThat should have been disclosed prior to entering credit card information so the customer can make an informed choice whether to buy from this merchantIf they want to charge for shipping they should not post Free Shipping on their website and pass ** off as something else after the order has been placedThe order has been cancelled
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
December 27, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr*** *** ** *** St***, MA ***-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 22, regarding Mr***’s complaint We acknowledge that it is past Christmas and regret that we were unable to fulfill Ms*** order We look forward to hearing from Mr*** and thank you for bringing this matter to our attention Sincerely, *** *** Client Services *** [email protected] *** ** *** *** Niles, IL
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response
was mailed to the customer on December *** In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office