Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Joseph ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I am not sure I can reply to this email, but I am trying to respond to the actions taken by Chase bank I am sorry but I have not been on line for a while and I missed my opportunity to respond to said emails They did contact me and they will not do the apologies but they did reimburse me my dollars Thank you for helping facilitate this action!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 9, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: William *** *** *** *** ***, GA Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated February 9, 2017, regarding Mr*** rebuttal We disagree that the previous response was a “canned” responseWe read Mr*** complaint in its entirety and looked into his accountAll orders, even replacements, are on a first-come, first-serve basisUpgrading the handling ensures he is at the front of the line and his replacement will be fulfilled before any orders Mr*** is correct that there are no shipping charges for the replacement itself, however, we have reimbursed the shipping charges that he paid for the original order We reviewed Mr*** desired resolutions and, unfortunately, we are not able to fix any broken items, nor do we keep broken items to send them backThe only possible solutions going forward are for Mr*** to wait for the new clock to be sent from our next shipment when it arrives, or to cancel the replacement for a full refundWe apologize that the clock he received was broken, but we assure you, we are doing everything we can to get the replacement to him If Mr*** has any other questions or if he would like to cancel the replacement for a refund, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
Initial Business Response /* (1000, 5, 2015/07/28) */
July 28,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: ***
XXXX Xth AveApt1C
Milton, WA
XXXXX-XXXX
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms.***
We are in receipt of your e-mail, dated July 20, 2015, regarding Ms***'s complaint
Our records show Ms*** placed an Internet order for "My Daughter's *** & Love Diamond Ring" on July 2, 2015, to be paid in monthly installmentsAlthough she may have received an "Order Confirmation" indicating an expected ship date, it also stated that the order will be processed "pending credit approval."
Our records show our credit department denied credit approval, and indicated that full payment would be required to proceed with the orderA letter was mailed to Ms*** on July 2, explaining the above, and asking for full paymentOur records show Ms*** contacted us on July 9th and canceled her order
Our records further show Ms.*** placed another Internet order on July 10th for the same ring, again indicating she was going to pay in installmentsAs before, our credit department denied credit approval; however this time an email was sent to Ms*** explaining that full payment was requiredMs*** canceled the order two days later
Ms.*** we are well within our rights to deny credit approval where we feel there might be significant risk involvedHowever, once the client has established good credit with us, she will be able to take advantage of the Installment Payment Plan on future orders
Thank you for bringing this matter to our attentionSince the orders have been canceled, and Ms*** made aware of the pre-ship requirements, we are considering this matter closed
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If this "pending approval of credit" was listed it is in font several lines below the letterAlso, I have the authorization code from calling in to make my first payment on Tuesday when they did not run my card and/or contact me, in a professional, timely manner to discuss thisIn fact, they have not shown the professional courtesy of direct communication yet only sending a letter by mail over a week after the order was placed which I also have which is quoted in saying, "pay your balance down or off" again not indicating that full payment was due only asking if I would be willing
THIS IS A BAIT AND SWITCHI could have paid it in cash, could still, however, the point is that they agreed to and with the authorization number and the follow up, over a week later, letter, broke their own contractAnd this is assuming I accept their font several lines away, hidden from view, "on approval of credit" line....a professional agency indicates this at front
Lastly, I am aware that I am rebuilding my credit, however, continue to want, in writing, the specific policies which allowed them to do thisTo take my account information and provide me first with an order confirmation and then on the following Tuesday with an authorization numberWithout these clearly written, in writing, policies specifying their exact criteria this stands to go to court if not resolved here
*** ***
Final Business Response /* (4000, 9, 2015/07/29) */
July 28,
Ms.***
Assistant Manager
Revdex.com
RE: ***
Case # ***
Account # XXXXXXXXX
Dear Ms.***
We are in receipt of your e-mail, dated July 28, 2015, regarding Ms***'s rebuttal comments
The "authorization" code Ms.*** refers to is actually a "confirmation" number for her payment informationIt is not an indication that her order was "authorized" by The Bradford Exchange or that credit was approvedAdditionally, we did not "run" her credit card because our Credit Department did not approve her credit, and as stated in our previous response a letter was mailed out on July 15, 2015; contrary to her statement that it was sent out a week after she placed the order (she placed the order referred to in her rebuttal, via the Internet on July 10th but called in her payment on July 14th)
Additionally, our automated phone system is set up to ask the customer if they are paying in full, or if they are making the first installmentHowever, this system does not indicate that the customer has passed *** approval, and that process is separate from the automated systemOnly after receiving payment information can our Credit Department review the order and determine if they are going to approve credit
As a matter of common practice for businesses across the board, we do include the disclaimer that orders will be processed "pending credit approval." Again, we are well within our rights to deny credit approval where we feel there might be significant risk involved
If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at XXX-XXX-XXXX
Sincerely,
***
Client Services
February 28, MsEsther ***
Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: ELOUISE *** *** *** * *** LA 71469-Case # *** Account # *** Dear Ms* ***: We are in receipt of your letter, dated February regarding Ms*** account and the complaint made by her daughter, Angela Henry Ms*** must provide our office with proof of power of attorney so that we can proceed with her involvement in her mother’s accountOur Fax # 847-966-and she is welcome to send it to us Regarding Ms*** account, any item within the respective warranty period is welcome to be returned for a full refundFor any item that has been shipped yet unpaid, we will continue to mail invoicesCurrently there are items that have shipped yet we have no record of payment: Item #s: 14-01332-002, 14-01540-002, 14-01771-002, 14-09137-002, 14-01521-and 14-01540-Please let it be known that Ms*** account has been coded as such that moving forward, no orders can be made and all of the sub-plans have canceled We look forward to receiving Ms*** fax and should she or Ms*** need anything else, they are more than welcome to reach us at the information belowThank you! Sincerely, Kelsey *** Client Services [email protected] NMilwaukee Ave, Niles, IL
February 12, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsSelima *** PO BOX Brooklyn, NY
11233- Case # Account # Dear Ms***: We are in receipt of your e-mail, dated February 11, regarding Ms***’s complaint Our records show Ms*** sent us her reservation for the “Disney Holiday Celebration Express Train Collection.” We received his reservation on August 17, and according to the offer he responded to we sent her a pre-ship invoice for the first issue in the collectionThe initial amount due for the first issue was $On 10/15/we received the payment and shipped the “Mickey Mouse Locomotive” on 10/16/ On December 17, we received the final payment of $for the first issueSince the first piece was paid off, we sent the second issue in her collection, “Holiday Celebration.” In addition, we’ve mailed invoices for $which is due for the second issueAs of today, we have not received payment for this piece On 2/5/we sent a letter to Ms*** explaining how our Train Collections workThe process is explicit on our website, catalog, and reservation cardsEach issue is $If Ms*** misunderstood this process and does not wish to continue with her collection, we can send her return labels for the first two pieces so that she can return them for a full refundShe can also stop the collection now and keep the two pieces so long as the second item is paid offWe are happy to help Ms*** whichever path she chooses Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Kelsey *** Client Services 886-285-
Chase Branch Manager was extremely helpful but met great resistance from Claim departmentThe Supervisor told me to never call them regarding the matter againExecutive Appeal had the problem for weeks without even informing me that they could not provide the documents *** requiredAgain, after weeks it emu Branch that helped as best they could
Complaint: ***
I am rejecting this response because it is unacceptable The only thing I have asked for is the product ordered It is difficult to understand why a product advertised for a time before and after December, 2015, and ordered last year, is not yet available for delivery until the end of May, (a further slip from May 15, 2016) Frankly, I put little to no faith in this new delivery date To treat the customer in this manner and hold an A+ rating with the Revdex.com is also hard to rationalize All I see is excuses, delays, and a rationale that shipping fees and discounts are proper compensation for a three month plus delay in shipment Is this really the norm in this business?I have consistently, and remain still with one request Deliver the order accepted in December Please do it now
Sincerely,
*** ***
January 9, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** SLake Dr***, TN *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 6, regarding Ms***’ rebuttal We believe Ms*** complaint has been resolvedShe personally communicated with us that the doll has been received and she is satisfied Should Ms*** need anything else, we request that she contact us directly at the information below but we now consider this matter closedThank you Sincerely, *** *** Client Services ***
Since day one I have Banking relation ship with only chaseI will go ahead and cancel all my accounts immediately, I would hate to do thisI have emails from past two years going out to my account manager and hi bossI did not get any responseI am a small business owner rapidly growing and cant
waste anymore timeAl I hear I sorry, I am aggravated by the way chase staff dealt us
Tell us why hereMarch 6, Sarah *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL ***
***
*** *** *** Cecilton, MD Case # *** Dear Ms***: We are in receipt of your notification, dated February 22, regarding *** *** complaint We are sorry to hear about this situation. We will of course promptly address it. Could *** *** provide the invoice details (i.ecr, order number), so that we can immediately update our records. Unfortunately, we were unable to locate the account in question with the information provided If *** *** has any other question, please contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint:
I am rejecting this response because: I called the number, spoke to a supervisor. Told me to have the Revdex.com fax over your response. You offered a return label and she did say a word about it. She told me since I'm disputing it that I didn't need to return the checks for a refund. So what is it? Your giving me a postage paid return label like you said you are? I don't need to return them because I'm disputing it? Have the Revdex.com fax over YOUR response? Let me guess you want to wear me down by playing games and keeping me calling and waiting on hold. Let's see so far I have wasted an hour of my life calling, waiting for you to pick up, being put on hold and having to do it all over again SEVERAL times. I guess you think I have nothing better to do? I have a farm to run with over goats, a sick husband to deal with and I live miles from a post office and way better things to do than waste hours playing games with you. Believe me I will be posting all this on facebook and have already EVERY WHERE your page and every other place I can think of. I know for a fact I have lost you over facebook friends and God knows how many stranger's business. Thank God for the Revdex.com and facebook. I'll be sure to continue to get the word out about your deceptive business practices
Sincerely,
Theresa ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***i would like to add I never received a post card from them explaining any delay I went on the website and found out that way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want my full amount of and some changeThis has caused very bad stress to my health as well as I have to pay for clinic care that I need to get taken care of and I was expecting to do that with this check but due to Chase taking my money my condition is getting worse and might need hospital treatment I do not accept this response I want to go to Chase branch and get my full amount of and some change or else I will take them to court they have no right to take my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This e-mail is to acknowledge receipt of your correspondence from *** *** ***, Complaint No.***Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on January **, In order to protect
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ***Sincerely, Edward A*** Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be sufficient. However, there is no way for me to verify whether the business is in compliance with the stipulations to which they agreed.
Sincerely,
*** ***
January 29, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Courtney **
*** Kelly Ave Yorkville IL Case # Account # *** Dear Ms***: We are in receipt of your notification, dated January 29, 2016, regarding Ms*** complaint Our records show that we received an order via mail for one box of our checks with the “Peace Signs” design under MrCharles *** accountThey also show notes explaining the ordeal she has gone through with her check order throughout her e-mail communications with us We are terribly sorry for all of the confusion she has encountered with submitting her private financial information and completely understand her frustrationI have mailed out a pre-paid postage label so Ms*** can send back her checks at no cost to her and I am issuing a full refundThe refund will be placed back on her credit card within the next to business daysI have also sent out a letter of apology with a $gift certificate she can send in for any purchase over the phone with The Bradford Exchange Again we apologize for this inconvenience and if Ms*** has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID *** has been resolved on 8/**/Thank You *** ***
[Your Answer Here] Bank have refunded me $Overdraft Feecomplaint #*** has been resolved on 8/**/Thanks Again, ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Joseph ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I am not sure I can reply to this email, but I am trying to respond to the actions taken by Chase bank I am sorry but I have not been on line for a while and I missed my opportunity to respond to said emails They did contact me and they will not do the apologies but they did reimburse me my dollars Thank you for helping facilitate this action!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 9, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: William *** *** *** *** ***, GA Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated February 9, 2017, regarding Mr*** rebuttal We disagree that the previous response was a “canned” responseWe read Mr*** complaint in its entirety and looked into his accountAll orders, even replacements, are on a first-come, first-serve basisUpgrading the handling ensures he is at the front of the line and his replacement will be fulfilled before any orders Mr*** is correct that there are no shipping charges for the replacement itself, however, we have reimbursed the shipping charges that he paid for the original order We reviewed Mr*** desired resolutions and, unfortunately, we are not able to fix any broken items, nor do we keep broken items to send them backThe only possible solutions going forward are for Mr*** to wait for the new clock to be sent from our next shipment when it arrives, or to cancel the replacement for a full refundWe apologize that the clock he received was broken, but we assure you, we are doing everything we can to get the replacement to him If Mr*** has any other questions or if he would like to cancel the replacement for a refund, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
Initial Business Response /* (1000, 5, 2015/07/28) */
July 28,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: ***
XXXX Xth AveApt1C
Milton, WA
XXXXX-XXXX
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms.***
We are in receipt of your e-mail, dated July 20, 2015, regarding Ms***'s complaint
Our records show Ms*** placed an Internet order for "My Daughter's *** & Love Diamond Ring" on July 2, 2015, to be paid in monthly installmentsAlthough she may have received an "Order Confirmation" indicating an expected ship date, it also stated that the order will be processed "pending credit approval."
Our records show our credit department denied credit approval, and indicated that full payment would be required to proceed with the orderA letter was mailed to Ms*** on July 2, explaining the above, and asking for full paymentOur records show Ms*** contacted us on July 9th and canceled her order
Our records further show Ms.*** placed another Internet order on July 10th for the same ring, again indicating she was going to pay in installmentsAs before, our credit department denied credit approval; however this time an email was sent to Ms*** explaining that full payment was requiredMs*** canceled the order two days later
Ms.*** we are well within our rights to deny credit approval where we feel there might be significant risk involvedHowever, once the client has established good credit with us, she will be able to take advantage of the Installment Payment Plan on future orders
Thank you for bringing this matter to our attentionSince the orders have been canceled, and Ms*** made aware of the pre-ship requirements, we are considering this matter closed
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If this "pending approval of credit" was listed it is in font several lines below the letterAlso, I have the authorization code from calling in to make my first payment on Tuesday when they did not run my card and/or contact me, in a professional, timely manner to discuss thisIn fact, they have not shown the professional courtesy of direct communication yet only sending a letter by mail over a week after the order was placed which I also have which is quoted in saying, "pay your balance down or off" again not indicating that full payment was due only asking if I would be willing
THIS IS A BAIT AND SWITCHI could have paid it in cash, could still, however, the point is that they agreed to and with the authorization number and the follow up, over a week later, letter, broke their own contractAnd this is assuming I accept their font several lines away, hidden from view, "on approval of credit" line....a professional agency indicates this at front
Lastly, I am aware that I am rebuilding my credit, however, continue to want, in writing, the specific policies which allowed them to do thisTo take my account information and provide me first with an order confirmation and then on the following Tuesday with an authorization numberWithout these clearly written, in writing, policies specifying their exact criteria this stands to go to court if not resolved here
*** ***
Final Business Response /* (4000, 9, 2015/07/29) */
July 28,
Ms.***
Assistant Manager
Revdex.com
RE: ***
Case # ***
Account # XXXXXXXXX
Dear Ms.***
We are in receipt of your e-mail, dated July 28, 2015, regarding Ms***'s rebuttal comments
The "authorization" code Ms.*** refers to is actually a "confirmation" number for her payment informationIt is not an indication that her order was "authorized" by The Bradford Exchange or that credit was approvedAdditionally, we did not "run" her credit card because our Credit Department did not approve her credit, and as stated in our previous response a letter was mailed out on July 15, 2015; contrary to her statement that it was sent out a week after she placed the order (she placed the order referred to in her rebuttal, via the Internet on July 10th but called in her payment on July 14th)
Additionally, our automated phone system is set up to ask the customer if they are paying in full, or if they are making the first installmentHowever, this system does not indicate that the customer has passed *** approval, and that process is separate from the automated systemOnly after receiving payment information can our Credit Department review the order and determine if they are going to approve credit
As a matter of common practice for businesses across the board, we do include the disclaimer that orders will be processed "pending credit approval." Again, we are well within our rights to deny credit approval where we feel there might be significant risk involved
If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at XXX-XXX-XXXX
Sincerely,
***
Client Services
February 28, MsEsther ***
Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: ELOUISE *** *** *** * *** LA 71469-Case # *** Account # *** Dear Ms* ***: We are in receipt of your letter, dated February regarding Ms*** account and the complaint made by her daughter, Angela Henry Ms*** must provide our office with proof of power of attorney so that we can proceed with her involvement in her mother’s accountOur Fax # 847-966-and she is welcome to send it to us Regarding Ms*** account, any item within the respective warranty period is welcome to be returned for a full refundFor any item that has been shipped yet unpaid, we will continue to mail invoicesCurrently there are items that have shipped yet we have no record of payment: Item #s: 14-01332-002, 14-01540-002, 14-01771-002, 14-09137-002, 14-01521-and 14-01540-Please let it be known that Ms*** account has been coded as such that moving forward, no orders can be made and all of the sub-plans have canceled We look forward to receiving Ms*** fax and should she or Ms*** need anything else, they are more than welcome to reach us at the information belowThank you! Sincerely, Kelsey *** Client Services [email protected] NMilwaukee Ave, Niles, IL
February 12, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsSelima *** PO BOX Brooklyn, NY
11233- Case # Account # Dear Ms***: We are in receipt of your e-mail, dated February 11, regarding Ms***’s complaint Our records show Ms*** sent us her reservation for the “Disney Holiday Celebration Express Train Collection.” We received his reservation on August 17, and according to the offer he responded to we sent her a pre-ship invoice for the first issue in the collectionThe initial amount due for the first issue was $On 10/15/we received the payment and shipped the “Mickey Mouse Locomotive” on 10/16/ On December 17, we received the final payment of $for the first issueSince the first piece was paid off, we sent the second issue in her collection, “Holiday Celebration.” In addition, we’ve mailed invoices for $which is due for the second issueAs of today, we have not received payment for this piece On 2/5/we sent a letter to Ms*** explaining how our Train Collections workThe process is explicit on our website, catalog, and reservation cardsEach issue is $If Ms*** misunderstood this process and does not wish to continue with her collection, we can send her return labels for the first two pieces so that she can return them for a full refundShe can also stop the collection now and keep the two pieces so long as the second item is paid offWe are happy to help Ms*** whichever path she chooses Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Kelsey *** Client Services 886-285-
Chase Branch Manager was extremely helpful but met great resistance from Claim departmentThe Supervisor told me to never call them regarding the matter againExecutive Appeal had the problem for weeks without even informing me that they could not provide the documents *** requiredAgain, after weeks it emu Branch that helped as best they could
Complaint: ***
I am rejecting this response because it is unacceptable The only thing I have asked for is the product ordered It is difficult to understand why a product advertised for a time before and after December, 2015, and ordered last year, is not yet available for delivery until the end of May, (a further slip from May 15, 2016) Frankly, I put little to no faith in this new delivery date To treat the customer in this manner and hold an A+ rating with the Revdex.com is also hard to rationalize All I see is excuses, delays, and a rationale that shipping fees and discounts are proper compensation for a three month plus delay in shipment Is this really the norm in this business?I have consistently, and remain still with one request Deliver the order accepted in December Please do it now
Sincerely,
*** ***
January 9, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** SLake Dr***, TN *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 6, regarding Ms***’ rebuttal We believe Ms*** complaint has been resolvedShe personally communicated with us that the doll has been received and she is satisfied Should Ms*** need anything else, we request that she contact us directly at the information below but we now consider this matter closedThank you Sincerely, *** *** Client Services ***
Since day one I have Banking relation ship with only chaseI will go ahead and cancel all my accounts immediately, I would hate to do thisI have emails from past two years going out to my account manager and hi bossI did not get any responseI am a small business owner rapidly growing and cant
waste anymore timeAl I hear I sorry, I am aggravated by the way chase staff dealt us
Tell us why hereMarch 6, Sarah *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL ***
r, order number), so that we can immediately update our records. Unfortunately, we were unable to locate the account in question with the information provided If *** *** has any other question, please contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
***
*** *** *** Cecilton, MD Case # *** Dear Ms***: We are in receipt of your notification, dated February 22, regarding *** *** complaint We are sorry to hear about this situation. We will of course promptly address it. Could *** *** provide the invoice details (i.ec
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint:
I am rejecting this response because: I called the number, spoke to a supervisor. Told me to have the Revdex.com fax over your response. You offered a return label and she did say a word about it. She told me since I'm disputing it that I didn't need to return the checks for a refund. So what is it? Your giving me a postage paid return label like you said you are? I don't need to return them because I'm disputing it? Have the Revdex.com fax over YOUR response? Let me guess you want to wear me down by playing games and keeping me calling and waiting on hold. Let's see so far I have wasted an hour of my life calling, waiting for you to pick up, being put on hold and having to do it all over again SEVERAL times. I guess you think I have nothing better to do? I have a farm to run with over goats, a sick husband to deal with and I live miles from a post office and way better things to do than waste hours playing games with you. Believe me I will be posting all this on facebook and have already EVERY WHERE your page and every other place I can think of. I know for a fact I have lost you over facebook friends and God knows how many stranger's business. Thank God for the Revdex.com and facebook. I'll be sure to continue to get the word out about your deceptive business practices
Sincerely,
Theresa ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***i would like to add I never received a post card from them explaining any delay I went on the website and found out that way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want my full amount of and some changeThis has caused very bad stress to my health as well as I have to pay for clinic care that I need to get taken care of and I was expecting to do that with this check but due to Chase taking my money my condition is getting worse and might need hospital treatment I do not accept this response I want to go to Chase branch and get my full amount of and some change or else I will take them to court they have no right to take my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This e-mail is to acknowledge receipt of your correspondence from *** *** ***, Complaint No.***Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on January **, In order to protect
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ***Sincerely, Edward A*** Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be sufficient. However, there is no way for me to verify whether the business is in compliance with the stipulations to which they agreed.
Sincerely,
*** ***
January 29, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Courtney **
*** Kelly Ave Yorkville IL Case # Account # *** Dear Ms***: We are in receipt of your notification, dated January 29, 2016, regarding Ms*** complaint Our records show that we received an order via mail for one box of our checks with the “Peace Signs” design under MrCharles *** accountThey also show notes explaining the ordeal she has gone through with her check order throughout her e-mail communications with us We are terribly sorry for all of the confusion she has encountered with submitting her private financial information and completely understand her frustrationI have mailed out a pre-paid postage label so Ms*** can send back her checks at no cost to her and I am issuing a full refundThe refund will be placed back on her credit card within the next to business daysI have also sent out a letter of apology with a $gift certificate she can send in for any purchase over the phone with The Bradford Exchange Again we apologize for this inconvenience and if Ms*** has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID *** has been resolved on 8/**/Thank You *** ***
[Your Answer Here] Bank have refunded me $Overdraft Feecomplaint #*** has been resolved on 8/**/Thanks Again, ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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