October 10, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: *** **
***
*** *** *** Lexington, NC Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated October 9, 2017, regarding Ms*** complaint We received an order for the *** ***: American West” Zippo lighter collection on February 8, in Ms*** name via the internetWith our collections, each issue is shipped and billed separately, approximately every month or two, after each previous item in the collection was shipped and paid in full While Ms*** finished the original collection, high demand for this collection prompted us to create additional lighters that we believe added to existing collectionsAlong with the lighter she received, there was a letter that stated: Dear Client, I hope you have enjoyed your *** *** Lighter Collection.” I want to extend a special, NO OBLIGATION, advance opportunity to you We have utilized additional John Wayne imagery to create new, never before seen lightersNow, you have the opportunity to customize your collection to be uniquely yours, showcasing your favorite combination of lighters As a preferred client, we felt you should have the opportunity to add these exclusive editions to your collection If you decide to keep this lighter, please return the enclosed invoice below, indicating your method of paymentIn the unlikely event you decide not to keep it, our 365-day unconditional guarantee covers its return, risk free by calling *** We understand Ms*** frustration and apologize for the inconvenience this has causedThe agent she spoke with on October 9, canceled the subscription for her and we have ordered a pre-paid postage label so she may return the most recent lighter at no cost to her when she receives itIn addition, I have also issued her a full refund All refunds are returned to a client in the same manner as the payment was madeSince Ms*** has canceled the credit card she used, the refund will still go back to the canceled card in the next 3-business days, and the card company will mail her a check Since the lighter was part of the collection Ms*** purchased, the subscription has already been canceled, and we have issued her refund, we are considering this matter closed If Ms*** has any other questions, she can call us directly; our toll free number is *** our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
August 9, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated August 8, 2016, regarding Ms*** complaint Our records show that we received an order for boxes of Bradford Exchange Checks in the “Parchment” check design on July 27, 2016. We request that all of the ordering and account information that is submitted be verified before completion of the order. We processed the order accordingly, and it shipped on August 2, 2016, which was the same day she had contacted us, but by then it was too late to cancel the shipment Because we request that our clients verify all account information prior to completing their orders, we do not arrange for a rerun of the checks or refunds in cases of customer error. However, as a matter of good client relations, we can offer to arrange for Ms*** to receive a corrected order of checks at the same price as her original order We would also like to apologize for how the representative handled the call; we have contacted our Call Center to correct the situationUnfortunately, since the order was already in the process of being shipped the CSR would have no way to stop it To accept this offer, or if she wishes to receive a refund, she should contact us directlyOur toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** V
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I appreciate that you refunded my feesThat is all I wanted in the first placeI asked multiple times for customer service to do soAlso, I wish you wouldn't lie about when a check was cleared to get a feeI have to constantly take screen shots of my account to prove the date when things postThere is no way that the check was presented for payment on *** when it wasn't even deposited until after pm on ***You claimed it posted on *** when it cleared well after midnightYour customer service even said that it mostly likely cleared around 4-am on ***, It should have had a date of *** and then not eligible for fee until pm on ***
Sincerely,
*** ***
January 5, 2016 Ms*** *** Assistant Manager Direct Retail Services Revdex.com *** ** *** *** *** ***
*** ** ***
RE: *** *** *** *** *** ***
*** ** *** Case # *** Account # ***
Dear Ms*** We are in receipt of your e-mail, dated January 2, regarding Mr*** complaint We are deeply sorry that Mr*** had a disappointing experience with us, however, we removed item # 01-19257-001, Peanuts Women’s Sneakers, from our Christmas Guarantee list on 11/25/Mr*** ordered these shoes online, and there was no 12/24/guarantee on the webpage from which he ordered on 12/16/ According to our Customer Service Team, Mr*** was emailed 1/4/indicating that a 50% credit has been applied to his order due to his extreme disappointment and frustrationShould he wish to keep the order, he will only be paying $as opposed to the full price of $We will honor this discount and should Mr*** need anything else, or wish to provide proof of a 12/24/delivery, we are more than welcome to work with himThank you Sincerely, *** *** Client Services
This e-mail is to acknowledge receipt of your correspondence from *** *** ***, Complaint No***Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on December **,
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ***Sincerely, Edward A*** Executive Office *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** ** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ** **
Complaint: ***
I am rejecting this response because: I read a current e-mail from them and it shows I still owe the entire amount, the credit wasn't applied. When I receive the stein and the invoice shows my payment has been applied and deducted, I will pay my balance in full as I have always done in the past. I appreciate your help
Sincerely,
*** ***
MsEsther *** July 21, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michael *** Marian AveGlenshaw, PA 15116- Case # Account # *** Dear Ms***: We are in receipt of your notification, dated July 21, 2016, regarding Mr***’s rebuttal We regret that Mr*** has not had an excellent customer service experience with us, however, we are not in the position to refund him for the checks that were shipped out on 7/13/ Mr*** admittedly inputted the wrong credit card information and at this time, we do not have any automated system to notify clients if their credit card failsWe are truly sorry that we could not notify Mr*** the nature of why his order was not processed until he called usAfter speaking with a supervisor, we compensated Mr***’s shipping costsOn 7/15/2016, we processed a refund of $That is however all that we are obliged to refund since we fulfilled his order and shipped the checks Standard protocol was followed throughout this matter, although we do regret that Mr*** is dissatisfied, no errors occurredIf Mr*** prefers to speak over this matter again, we invite him to personally contact James ***, the supervisor who assisted him priorHis # is ***We appreciate you bringing this matter to our attention and now consider the matter closedThank you Sincerely, Kelsey *** Client Services 877-903-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
even if they feel it is of sound business reasoning to post payments in the fashion that they do, it is not in their customer's best interestIt is strictly my opinion but if they are going to pay all charges on an account without returning any, they should do it in a fashion that is in the customer's best interest that incurs the least amount of chargesIt is unethical that a large corporation continues to profit and takes money from lower class individuals who are already struggling to live paycheck to paycheckI would have completely understood charges when they provided me with a service and paid for things on my behalf when I was short on funds to do so, but to intentionally post larger ticket items before smaller ticket items to maximize profits on these individuals is unethical in my opinion and it should not be allowed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
G ***
March 8, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL ***
*** *** *** *** ** ** *** Danvers, MA Case # *** Account Number# *** Dear Ms*** We are in receipt of your notification, dated February 24, 2018, regarding Ms*** complaint We apologize for her experience and reviewed the situation with our Call Center management. We have since arranged for a new doll to be shipped to Ms***. We have her email address on file, as ***@gmail.com and she will receive a shipment email notification once the doll is shipped Thank you for bringing this situation to our attentionIf Ms*** has any other question, please contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Sincerely, *** ***
January 3, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL *** *** **
***
*** *** *** Detroit, MI48221- Case # ***
*** *** *** Dear Ms*** We are in receipt of your notification, dated January 1, 2018, regarding Ms*** complaint Our records show we received an order for the “Love's Promise” personalized ring via our website using a credit card ending in *** under a different name and address from those provided by Ms*** Since the credit card was used to purchase an item via the internet, and all of the correct information was entered, we were not aware the person placing the order did not have permission to use it Our records also show we were contacted by Ms*** on December 20, 2017, alerting us to the situationThe charges were not refunded, as a credit card chargeback would be expected if the charge was not authorizedIn the interest of keeping good client relations, I have issued the refund as a one-time courtesy and have coded the accounts to prevent further orders Since Ms*** has canceled the credit card that was used for the order, the refund will be sent to the card, and the bank or company will issue her refund in the form of a check, or apply it to her new credit cardPlease note, the first amount that appeared on her statement was only a pre-authorization, and was not officially removed from her account If Ms*** has any other questions, she may contact us directly; our toll free number is *** our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
March 24, MsEsther
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MsPaula *** *** *** *** *** ***, CA Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated March 22, regarding Ms*** complaint The item Ms* *** refers to in her complaint is an issue in the “Rudolph’s Christmas Town Village Collection.” In 2016, we shipped shipped issues in this collection to her without problem, however, it is possible that issue #*** was lost in shipmentWe have processed a refund on this issue so that there is no unpaid balance and notifications from the collection agency will desistIf Ms*** wants to continue her collection of figurines, she can call us at the information below We appreciate you bringing this matter to our attentionThank you Sincerely, Kelsey *** Client Services 877-903-Customer_inquiry@*** NMilwaukee Ave, Niles, IL
December 19, Sarah Riggins Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: *** **
***
** *** *** Montgomery, IL Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated December 14, 2017, regarding Ms*** complaint We apologize for the confusion with Ms*** billingWe received an order for the *** Timeless Holiday Treasures” tree topper on December 4, via our website for the price of $When the item shipped out, her card was charged the full price Typically, we will order a replacement to be sent out. However, the process takes longer than a new order, so when we were contacted by Ms*** about the broken shipment, the agent she spoke with ordered another tree topper. The agent explained that Ms*** would get a refund for the first one when it was returnedOnce the new order manifested in our system, it automatically pre-authorized her account for the first payment of $Once it shipped, her credit card was charged $and the pre-authorization amount was released back to her card We are very sorry both shipments arrived brokenOur agents have already ordered pre-paid postage labels for Ms*** and, in the interest of good-client relations, I have issued a refund for $and the original payment of $She will see these refunds back on her card within the next 3-business days If Ms*** has any other questions, she may contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
January 11, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** * *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated January 6, 2017, regarding Mr***’s rebuttal We understand Mr*** did not receive the first item which is why we issued the refund for the “*** *** Helmet” lamp as stated in our first responseThe “On the Road” trac*** number ***, when used on www.***.com/us, does show it was delivered on January 4, 2017, during the shipping timeframe For the sake of keeping good client relations, I have compensated Mr*** for “On the Road.” He will receive this refund in the next 3-business days In Mr***’s first complaint, he stated he no longer wanted the orders and wanted a refundSince we have refunded both orders, we are considering this matter closed If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Complaint: ***
I am rejecting this response because: I was indeed charged for the tote as well as the jewelry that was ordered at the same time This information was verified through PayPal and they have contacted the vendor the return of funds They have yet to provide a response to PayPal as of today All I want is what is owed to me, $ Stop with the excuses
Sincerely,
Natasha ***
October 10, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: *** **
***
*** *** *** Lexington, NC Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated October 9, 2017, regarding Ms*** complaint We received an order for the *** ***: American West” Zippo lighter collection on February 8, in Ms*** name via the internetWith our collections, each issue is shipped and billed separately, approximately every month or two, after each previous item in the collection was shipped and paid in full While Ms*** finished the original collection, high demand for this collection prompted us to create additional lighters that we believe added to existing collectionsAlong with the lighter she received, there was a letter that stated: Dear Client, I hope you have enjoyed your *** *** Lighter Collection.” I want to extend a special, NO OBLIGATION, advance opportunity to you We have utilized additional John Wayne imagery to create new, never before seen lightersNow, you have the opportunity to customize your collection to be uniquely yours, showcasing your favorite combination of lighters As a preferred client, we felt you should have the opportunity to add these exclusive editions to your collection If you decide to keep this lighter, please return the enclosed invoice below, indicating your method of paymentIn the unlikely event you decide not to keep it, our 365-day unconditional guarantee covers its return, risk free by calling *** We understand Ms*** frustration and apologize for the inconvenience this has causedThe agent she spoke with on October 9, canceled the subscription for her and we have ordered a pre-paid postage label so she may return the most recent lighter at no cost to her when she receives itIn addition, I have also issued her a full refund All refunds are returned to a client in the same manner as the payment was madeSince Ms*** has canceled the credit card she used, the refund will still go back to the canceled card in the next 3-business days, and the card company will mail her a check Since the lighter was part of the collection Ms*** purchased, the subscription has already been canceled, and we have issued her refund, we are considering this matter closed If Ms*** has any other questions, she can call us directly; our toll free number is *** our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
August 9, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated August 8, 2016, regarding Ms*** complaint Our records show that we received an order for boxes of Bradford Exchange Checks in the “Parchment” check design on July 27, 2016. We request that all of the ordering and account information that is submitted be verified before completion of the order. We processed the order accordingly, and it shipped on August 2, 2016, which was the same day she had contacted us, but by then it was too late to cancel the shipment Because we request that our clients verify all account information prior to completing their orders, we do not arrange for a rerun of the checks or refunds in cases of customer error. However, as a matter of good client relations, we can offer to arrange for Ms*** to receive a corrected order of checks at the same price as her original order We would also like to apologize for how the representative handled the call; we have contacted our Call Center to correct the situationUnfortunately, since the order was already in the process of being shipped the CSR would have no way to stop it To accept this offer, or if she wishes to receive a refund, she should contact us directlyOur toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** V
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID ***.Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I appreciate that you refunded my feesThat is all I wanted in the first placeI asked multiple times for customer service to do soAlso, I wish you wouldn't lie about when a check was cleared to get a feeI have to constantly take screen shots of my account to prove the date when things postThere is no way that the check was presented for payment on *** when it wasn't even deposited until after pm on ***You claimed it posted on *** when it cleared well after midnightYour customer service even said that it mostly likely cleared around 4-am on ***, It should have had a date of *** and then not eligible for fee until pm on ***
Sincerely,
*** ***
January 5, 2016 Ms*** *** Assistant Manager Direct Retail Services Revdex.com *** ** *** *** *** ***
*** ** ***
RE: *** *** *** *** *** ***
*** ** *** Case # *** Account # ***
Dear Ms*** We are in receipt of your e-mail, dated January 2, regarding Mr*** complaint We are deeply sorry that Mr*** had a disappointing experience with us, however, we removed item # 01-19257-001, Peanuts Women’s Sneakers, from our Christmas Guarantee list on 11/25/Mr*** ordered these shoes online, and there was no 12/24/guarantee on the webpage from which he ordered on 12/16/ According to our Customer Service Team, Mr*** was emailed 1/4/indicating that a 50% credit has been applied to his order due to his extreme disappointment and frustrationShould he wish to keep the order, he will only be paying $as opposed to the full price of $We will honor this discount and should Mr*** need anything else, or wish to provide proof of a 12/24/delivery, we are more than welcome to work with himThank you Sincerely, *** *** Client Services
This e-mail is to acknowledge receipt of your correspondence from *** *** ***, Complaint No***Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on December **,
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ***Sincerely, Edward A*** Executive Office *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** ** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ** **
Complaint: ***
I am rejecting this response because: I read a current e-mail from them and it shows I still owe the entire amount, the credit wasn't applied. When I receive the stein and the invoice shows my payment has been applied and deducted, I will pay my balance in full as I have always done in the past. I appreciate your help
Sincerely,
*** ***
MsEsther *** July 21, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michael *** Marian AveGlenshaw, PA 15116- Case # Account # *** Dear Ms***: We are in receipt of your notification, dated July 21, 2016, regarding Mr***’s rebuttal We regret that Mr*** has not had an excellent customer service experience with us, however, we are not in the position to refund him for the checks that were shipped out on 7/13/ Mr*** admittedly inputted the wrong credit card information and at this time, we do not have any automated system to notify clients if their credit card failsWe are truly sorry that we could not notify Mr*** the nature of why his order was not processed until he called usAfter speaking with a supervisor, we compensated Mr***’s shipping costsOn 7/15/2016, we processed a refund of $That is however all that we are obliged to refund since we fulfilled his order and shipped the checks Standard protocol was followed throughout this matter, although we do regret that Mr*** is dissatisfied, no errors occurredIf Mr*** prefers to speak over this matter again, we invite him to personally contact James ***, the supervisor who assisted him priorHis # is ***We appreciate you bringing this matter to our attention and now consider the matter closedThank you Sincerely, Kelsey *** Client Services 877-903-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
even if they feel it is of sound business reasoning to post payments in the fashion that they do, it is not in their customer's best interestIt is strictly my opinion but if they are going to pay all charges on an account without returning any, they should do it in a fashion that is in the customer's best interest that incurs the least amount of chargesIt is unethical that a large corporation continues to profit and takes money from lower class individuals who are already struggling to live paycheck to paycheckI would have completely understood charges when they provided me with a service and paid for things on my behalf when I was short on funds to do so, but to intentionally post larger ticket items before smaller ticket items to maximize profits on these individuals is unethical in my opinion and it should not be allowed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
G ***
March 8, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL ***
*** *** *** *** ** ** *** Danvers, MA Case # *** Account Number# *** Dear Ms*** We are in receipt of your notification, dated February 24, 2018, regarding Ms*** complaint We apologize for her experience and reviewed the situation with our Call Center management. We have since arranged for a new doll to be shipped to Ms***. We have her email address on file, as ***@gmail.com and she will receive a shipment email notification once the doll is shipped Thank you for bringing this situation to our attentionIf Ms*** has any other question, please contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Sincerely, *** ***
January 3, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL *** *** **
***
*** *** *** Detroit, MI48221- Case # ***
*** *** *** Dear Ms*** We are in receipt of your notification, dated January 1, 2018, regarding Ms*** complaint Our records show we received an order for the “Love's Promise” personalized ring via our website using a credit card ending in *** under a different name and address from those provided by Ms*** Since the credit card was used to purchase an item via the internet, and all of the correct information was entered, we were not aware the person placing the order did not have permission to use it Our records also show we were contacted by Ms*** on December 20, 2017, alerting us to the situationThe charges were not refunded, as a credit card chargeback would be expected if the charge was not authorizedIn the interest of keeping good client relations, I have issued the refund as a one-time courtesy and have coded the accounts to prevent further orders Since Ms*** has canceled the credit card that was used for the order, the refund will be sent to the card, and the bank or company will issue her refund in the form of a check, or apply it to her new credit cardPlease note, the first amount that appeared on her statement was only a pre-authorization, and was not officially removed from her account If Ms*** has any other questions, she may contact us directly; our toll free number is *** our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
March 24, MsEsther
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MsPaula *** *** *** *** *** ***, CA Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated March 22, regarding Ms*** complaint The item Ms* *** refers to in her complaint is an issue in the “Rudolph’s Christmas Town Village Collection.” In 2016, we shipped shipped issues in this collection to her without problem, however, it is possible that issue #*** was lost in shipmentWe have processed a refund on this issue so that there is no unpaid balance and notifications from the collection agency will desistIf Ms*** wants to continue her collection of figurines, she can call us at the information below We appreciate you bringing this matter to our attentionThank you Sincerely, Kelsey *** Client Services 877-903-Customer_inquiry@*** NMilwaukee Ave, Niles, IL
December 19, Sarah Riggins Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: *** **
***
** *** *** Montgomery, IL Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated December 14, 2017, regarding Ms*** complaint We apologize for the confusion with Ms*** billingWe received an order for the *** Timeless Holiday Treasures” tree topper on December 4, via our website for the price of $When the item shipped out, her card was charged the full price Typically, we will order a replacement to be sent out. However, the process takes longer than a new order, so when we were contacted by Ms*** about the broken shipment, the agent she spoke with ordered another tree topper. The agent explained that Ms*** would get a refund for the first one when it was returnedOnce the new order manifested in our system, it automatically pre-authorized her account for the first payment of $Once it shipped, her credit card was charged $and the pre-authorization amount was released back to her card We are very sorry both shipments arrived brokenOur agents have already ordered pre-paid postage labels for Ms*** and, in the interest of good-client relations, I have issued a refund for $and the original payment of $She will see these refunds back on her card within the next 3-business days If Ms*** has any other questions, she may contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
January 11, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** * *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated January 6, 2017, regarding Mr***’s rebuttal We understand Mr*** did not receive the first item which is why we issued the refund for the “*** *** Helmet” lamp as stated in our first responseThe “On the Road” trac*** number ***, when used on www.***.com/us, does show it was delivered on January 4, 2017, during the shipping timeframe For the sake of keeping good client relations, I have compensated Mr*** for “On the Road.” He will receive this refund in the next 3-business days In Mr***’s first complaint, he stated he no longer wanted the orders and wanted a refundSince we have refunded both orders, we are considering this matter closed If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Complaint: ***
I am rejecting this response because: I was indeed charged for the tote as well as the jewelry that was ordered at the same time This information was verified through PayPal and they have contacted the vendor the return of funds They have yet to provide a response to PayPal as of today All I want is what is owed to me, $ Stop with the excuses
Sincerely,
Natasha ***