Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 27, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** Rose Ridge Dr***, OK *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 27, regarding Mrs***’s complaint We are deeply sorry for the poor experience Mrs*** has endured with usWe’d like to assure her that her Cardinal Snow Globe will be delivered on 1/27/The *** tracking number is *** and she can input it on ***.com Should Ms*** need anything else, she is invited to contact us at the information belowThank you for bringing this matter to our attention Sincerely, *** *** Client Services ***
November 30, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** StJoseph St***, MO ***-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated November 30, regarding Mr***’s complaint We are deeply sorry for any inconvenience that Mr*** has endured with usTypically a customer service agent cannot cancel a check order when it is in the “manual” stage of our processing, however, we contacted the vendor and have successfully canceled Mr***’s check orderThe pre-authorization performed on 11/will now drop off of his bank or credit card statement within 2-business days (depending on the bank or company) If Mr*** has any other questions, he may also contact us at the number belowThank you for bringing this to our attention Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept the option of the full refund amount
Sincerely,
*** ***
March 13, MsEsther *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MARLENE *** *** *** ***, *** CA 95973-9129 Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated March 12, regarding Ms*** rebuttal After corresponding with Ms*** through email, in addition to the Revdex.com, we have we understand that she returned the size ring and we have processed a refundThis should post on her credit card within 2-business days If there is anything else Ms*** needs, she can reply through email againThank you Sincerely, Kelsey *** Client Services 877-903-Customer_inquiry@***.com NMilwaukee Ave, Niles, IL
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me However, the history with this company has shown me that I cannot trust them to credit my account when I return the item Also the item they shipped is one I already have
Sincerely,
Kathy ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint:
I am rejecting this response because: it's an UNFAIR DEALFirst the Company's computer makes the mistake- they blame it on customerThen they are ready to re-print the check but wants to charge me again for the same (Approx$18)-NOT FAIRI can get a fair deal at some other companyIf they really want to resolve the customer's problem, then offer to print the checks with the correct number without costRegarding getting my refund back-they want me to ship the checks back with my costFirst I pay $for shipping the original order and now they want me to pay the another $to ship it backSo together I pay $5.90+$= $and in the end- I don't have the right checks with me- NOT a FAIR DEAL by any standards. Their response is just a time wasting & deceptive ploy
Sincerely,
M N
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on October **, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February *, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
April 19, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms***
*** Case # *** N11TH AVE. Account # *** PHOENIX, AZ 85086- Dear Ms***, We are in receipt of your letter dating April 19, regarding Ms***’s complaint After considerable evaluation of her account by our credit department, we have settled the balance on her account so that she will no longer receive invoices regarding the three pieces she was mailedWe have marked all items as returned and she has been refunded via *** and her credit card If she has any additional questions or issues, we ask that she call us directly at the toll-free number belowThank you Sincerely, Kelsey *** Client Services ***
November 17, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
*** *** *** *** Killeen, TX76549- Case # *** Account # *** *** Dear Ms*** We are in receipt of your notification, dated November 17, 2017, regarding Ms*** complaint We apologize for the confusion regarding Ms*** orderOn September 18, we received an order via U.SMail for the “For The Love of the Game” Dallas Cowboys tote bag, order number ***Several weeks later, On October 1, 2017, we received a different order via the internet for the *** ***” tote bag, order number *** On October 18, we were contacted by Ms*** requesting that her order was to be canceledThe agent found account *** and canceled order # *** and she was not charged as there was no form of payment on that accountSince order number *** was still active, the order processed, is now preparing to ship, and her card was charged $on November 16, 2017; she can use tracking number *** on www.fedex.com/us to keep an eye on it Since the *** ***” tote bag is already preparing to ship, we are unable to cancel this orderOnce Ms*** receives it, she is welcome to return it for a full refund, or she may refuse the package when it arrivesI have ordered a pre-paid postage label so she may return it to us at no cost to her If Ms*** has any other questions, she can contact us directly; our toll free number is *** our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was no resolution madeThe business contacted me via phone and asked me to withdraw my complaint because there is nothing further they can do to help meMy issue was never resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December 31, Ms*** *** Assistant Manager Direct Retail Services Revdex.com *** *** *** *** *** ***
*** ** ***
RE: Mr*** ***
*** *** **
*** ** ***
Case # *** Account #*** Dear Ms*** We are in receipt of your email dated December 23, We received an online order from Mr*** on 12/11/for item #01-10684-This item was on our guarantee list and shipped out on 12/23/with standard overnight delivery via *** The tracking # is *** and was delivered at 12:54PM on 12/24/which met our Christmas Guarantee delivery date We regret to hear that Mr*** did not have a wonderful customer service experience however we believe we kept and met our delivery promise with his order and should he have any other questions, we invite him to contact us directlyThank you Sincerely, *** ***
*** *** Client Services
November 3, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] J. [redacted] ...⇄ [redacted] ...⇄ />
[redacted]
[redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated November 3, 2016, regarding Mr. [redacted]’s complaint. We're sorry if Mr. [redacted] didn’t receive the letter we sent on July 27, 2016 requesting him to indicate his desire to keep his order. In the case of a long delay, FTC regulations require us to send out a letter explaining the delay that also requires a response. If no response is received, FTC regulations require us to cancel an order. We are unable to reinstate Mr. [redacted]’s canceled order, however, in the interest of keeping good client relations and since he desires to keep his order, we have reordered the clock with the same credit card information used on the previous order. I have also prioritized the handling of the order to ensure he will receive the clock from our first shipment. Since we have reordered the clock for Mr. [redacted], we are considering this matter closed. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
December 27, 2016 Ms. Esther [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr.Cyde [redacted] Troy, AL 36079-4312 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 22, 2016 regarding Mr. [redacted] complaint. We are deeply sorry for any inconvenience that Mr. [redacted] has endured with our company. For the sake of good client relations we will reprint his checks at our cost and indicate his wife’s name. We ask that he personally call us at 866-551-8965 to make these arrangements. We have noted his account appropriately so that he will not be charged and the phone fee is waived. We look forward to hearing from Mr. [redacted] and thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696 [email protected] 9333 N. Milwaukee Ave, Niles, IL 60714
December 20, 2017 Sarah Riggins Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ Lawrence, NE. 68957-6005 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 20, 2017, regarding Ms. [redacted] complaint. We’re very sorry to hear Ms. [redacted] has not received her order for our “Baby Jacob” doll. Our records show her doll did ship out on December 4, 2017, however the tracking number was not activated, leading us to believe it was lost in outbound shipment after it left our distribution center. We understand Ms. [redacted] disappointment, so we have ordered another “Baby Jacob” for her with our highest level of shipping. The doll has already shipped and will be delivered in the evening, December 22, 2017. She may use tracking number [redacted] on www.fedex.com/us to monitor her package. We are very sorry for this inconvenience. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
May 30, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted] K. [redacted] ...⇄ ...⇄ [redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 25, 2017, regarding Mr. [redacted] rebuttal. In the interest of keeping good-client relations, I have processed a one-time courtesy refund for Mr. [redacted] check order. The refund will go back on his credit card in the next 3-5 business days. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by JPMorgan Chase & Co. regarding complaint ID ***.Sincerely,
*** ***
January 27, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** Rose Ridge Dr***, OK *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 27, regarding Mrs***’s complaint We are deeply sorry for the poor experience Mrs*** has endured with usWe’d like to assure her that her Cardinal Snow Globe will be delivered on 1/27/The *** tracking number is *** and she can input it on ***.com Should Ms*** need anything else, she is invited to contact us at the information belowThank you for bringing this matter to our attention Sincerely, *** *** Client Services ***
Complaint:
I am rejecting this response because: It is currently 6pm CST on Thursday 1/7/and the item is still not here
Sincerely,
Lorraine ***
November 30, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** StJoseph St***, MO ***-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated November 30, regarding Mr***’s complaint We are deeply sorry for any inconvenience that Mr*** has endured with usTypically a customer service agent cannot cancel a check order when it is in the “manual” stage of our processing, however, we contacted the vendor and have successfully canceled Mr***’s check orderThe pre-authorization performed on 11/will now drop off of his bank or credit card statement within 2-business days (depending on the bank or company) If Mr*** has any other questions, he may also contact us at the number belowThank you for bringing this to our attention Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept the option of the full refund amount
Sincerely,
*** ***
March 13, MsEsther *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MARLENE *** *** *** ***, *** CA 95973-9129 Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated March 12, regarding Ms*** rebuttal After corresponding with Ms*** through email, in addition to the Revdex.com, we have we understand that she returned the size ring and we have processed a refundThis should post on her credit card within 2-business days If there is anything else Ms*** needs, she can reply through email againThank you Sincerely, Kelsey *** Client Services 877-903-Customer_inquiry@***.com NMilwaukee Ave, Niles, IL
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me However, the history with this company has shown me that I cannot trust them to credit my account when I return the item Also the item they shipped is one I already have
Sincerely,
Kathy ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint:
I am rejecting this response because: it's an UNFAIR DEALFirst the Company's computer makes the mistake- they blame it on customerThen they are ready to re-print the check but wants to charge me again for the same (Approx$18)-NOT FAIRI can get a fair deal at some other companyIf they really want to resolve the customer's problem, then offer to print the checks with the correct number without costRegarding getting my refund back-they want me to ship the checks back with my costFirst I pay $for shipping the original order and now they want me to pay the another $to ship it backSo together I pay $5.90+$= $and in the end- I don't have the right checks with me- NOT a FAIR DEAL by any standards. Their response is just a time wasting & deceptive ploy
Sincerely,
M N
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on October **, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February *, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
April 19, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms***
*** Case # *** N11TH AVE. Account # *** PHOENIX, AZ 85086- Dear Ms***, We are in receipt of your letter dating April 19, regarding Ms***’s complaint After considerable evaluation of her account by our credit department, we have settled the balance on her account so that she will no longer receive invoices regarding the three pieces she was mailedWe have marked all items as returned and she has been refunded via *** and her credit card If she has any additional questions or issues, we ask that she call us directly at the toll-free number belowThank you Sincerely, Kelsey *** Client Services ***
November 17, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
*** *** *** *** Killeen, TX76549- Case # *** Account # *** *** Dear Ms*** We are in receipt of your notification, dated November 17, 2017, regarding Ms*** complaint We apologize for the confusion regarding Ms*** orderOn September 18, we received an order via U.SMail for the “For The Love of the Game” Dallas Cowboys tote bag, order number ***Several weeks later, On October 1, 2017, we received a different order via the internet for the *** ***” tote bag, order number *** On October 18, we were contacted by Ms*** requesting that her order was to be canceledThe agent found account *** and canceled order # *** and she was not charged as there was no form of payment on that accountSince order number *** was still active, the order processed, is now preparing to ship, and her card was charged $on November 16, 2017; she can use tracking number *** on www.fedex.com/us to keep an eye on it Since the *** ***” tote bag is already preparing to ship, we are unable to cancel this orderOnce Ms*** receives it, she is welcome to return it for a full refund, or she may refuse the package when it arrivesI have ordered a pre-paid postage label so she may return it to us at no cost to her If Ms*** has any other questions, she can contact us directly; our toll free number is *** our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was no resolution madeThe business contacted me via phone and asked me to withdraw my complaint because there is nothing further they can do to help meMy issue was never resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December 31, Ms*** *** Assistant Manager Direct Retail Services Revdex.com *** *** *** *** *** ***
*** ** ***
RE: Mr*** ***
*** *** **
*** ** ***
Case # *** Account #*** Dear Ms*** We are in receipt of your email dated December 23, We received an online order from Mr*** on 12/11/for item #01-10684-This item was on our guarantee list and shipped out on 12/23/with standard overnight delivery via *** The tracking # is *** and was delivered at 12:54PM on 12/24/which met our Christmas Guarantee delivery date We regret to hear that Mr*** did not have a wonderful customer service experience however we believe we kept and met our delivery promise with his order and should he have any other questions, we invite him to contact us directlyThank you Sincerely, *** ***
*** *** Client Services
November 3, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] J. [redacted] ...⇄ [redacted] ...⇄ /> [redacted]
[redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated November 3, 2016, regarding Mr. [redacted]’s complaint. We're sorry if Mr. [redacted] didn’t receive the letter we sent on July 27, 2016 requesting him to indicate his desire to keep his order. In the case of a long delay, FTC regulations require us to send out a letter explaining the delay that also requires a response. If no response is received, FTC regulations require us to cancel an order. We are unable to reinstate Mr. [redacted]’s canceled order, however, in the interest of keeping good client relations and since he desires to keep his order, we have reordered the clock with the same credit card information used on the previous order. I have also prioritized the handling of the order to ensure he will receive the clock from our first shipment. Since we have reordered the clock for Mr. [redacted], we are considering this matter closed. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
...
December 27, 2016 Ms. Esther [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr.Cyde [redacted] Troy, AL 36079-4312 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 22, 2016 regarding Mr. [redacted] complaint. We are deeply sorry for any inconvenience that Mr. [redacted] has endured with our company. For the sake of good client relations we will reprint his checks at our cost and indicate his wife’s name. We ask that he personally call us at 866-551-8965 to make these arrangements. We have noted his account appropriately so that he will not be charged and the phone fee is waived. We look forward to hearing from Mr. [redacted] and thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696 [email protected] 9333 N. Milwaukee Ave, Niles, IL 60714
December 20, 2017 Sarah Riggins Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ Lawrence, NE. 68957-6005 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 20, 2017, regarding Ms. [redacted] complaint. We’re very sorry to hear Ms. [redacted] has not received her order for our “Baby Jacob” doll. Our records show her doll did ship out on December 4, 2017, however the tracking number was not activated, leading us to believe it was lost in outbound shipment after it left our distribution center. We understand Ms. [redacted] disappointment, so we have ordered another “Baby Jacob” for her with our highest level of shipping. The doll has already shipped and will be delivered in the evening, December 22, 2017. She may use tracking number [redacted] on www.fedex.com/us to monitor her package. We are very sorry for this inconvenience. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
May 30, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted] K. [redacted] ...⇄ ...⇄ [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 25, 2017, regarding Mr. [redacted] rebuttal. In the interest of keeping good-client relations, I have processed a one-time courtesy refund for Mr. [redacted] check order. The refund will go back on his credit card in the next 3-5 business days. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services