[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Caruna [redacted], CA [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 7, 2017 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry that Mr. [redacted]’s product did not arrive by the original promise date of 12/24/2016. He chose USPS Priority shipping, and although it is typically a reliable service, it appears that the package is lost in shipment. USPS does not give our company tracking numbers under this ship method. They only provide package ID numbers and an estimated time of arrival as 1-6 business days. Since it has been much longer than 6 business days and Mr. [redacted] has not yet received his product, I have processed a complete refund that will post on his [redacted] account within 24-28 hours. I have also mailed him a gift certificate that he may use in the future should he choose. Again, we are very sorry for Mr. [redacted]’s poor experience. Should he want to contact us in the future, we ask that he do so at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was sent to the customer on July **, 2015. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Connie D[redacted] Executive Office
May 18, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] ...⇄ [redacted] Case # 1[redacted] Account # 1[redacted] Dear [redacted] We are in receipt of your notification, dated May 16, 2016, regarding [redacted]’s complaint. We were sorry to learn that [redacted] passed away. Per [redacted]’s request, we have coded her mother-in-laws account so that future mailings are not printed. Please be advised that some mailings have already been printed and we are unable to intercept them. However, the mailings should stop within the next 6-8 weeks. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Gaurav T[redacted]
THE MATTER HAS BEEN RESOLVED AFTER DISCUSSION WITH THE BANK'S EXECUTIVE OFFICE. Thanks a lot.
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, 2017. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Laurica T[redacted] Executive Office
January 12, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 6, 2016, regarding Mr. [redacted] rebuttal. Mr. [redacted] did receive an e-mail stating an estimated delivery date when he placed the order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, 2015. The first Issue, “Jack’s House,” was temporarily out of stock at the time he ordered and our system automatically sent the e-mail stating an estimated delivery date before our inventory was updated. Our records show that we coded Mr. [redacted] account to stop future mailings from being printed as of January 7, 2016. As stated previously, some advertisements are created in advance and he may receive some advertisements in the next few weeks. Regarding e-mails, I removed his e-mail from his account, however, some e-mails may also get through to his address we had on file. As with any e-mail services, he is welcome to click the “Unsubscribe” link that is displayed at the bottom of every e-mail advertisement that is sent out from our company. Unsubscribing in this fashion is the best way to guarantee removal from our list and may take up to 72 hours for the removal to take effect. Since we have addressed all of Mr. [redacted] concerns, we are considering this matter closed. If Mr. [redacted] needs additional assistance in the future, please instruct him to contact us directly at [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT). Sincerely, [redacted] Client Services Tell us why here...
January 11, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] P. [redacted]...
...⇄ [redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 10, 2017, regarding Ms. [redacted] complaint. We are sorry for the confusion with Ms. [redacted] order. The advertisement in question does state that this is a collection and that each piece is shipped and charged separately in a subscription that can be canceled at any time. We do understand Ms. [redacted] situation and would like to help. We are unable to accept all of the figurines for refunds as our warranty only extends 365 days, however, she is welcome to return and figurines purchased in 2016 for a full refund. The returnable figurines in this collection include: Item number Title Price 09-[redacted]-008 Forever Close $42.28 09-[redacted]-009 My Focus on Purr-fection $42.28 09-[redacted]-010 Cats Make Every Moment $42.28 09-[redacted]-011 Life’s Purfect Accents $42.28 09-[redacted]-012 Cats Keep My Life Full $42.28 09-[redacted]-013 A Purr-fect Retreat Shipped but not Paid, No refund due When reviewing the account, I see the subscription has been canceled as of January 09, 2017 so Ms. [redacted] will no longer receive shipments for this collection. She is also welcome to return any shipments mentioned above for a full refund. The agent they spoke with on January 9, 2017 has already advised them of our return policy and ordered return labels for each of the fore-mentioned items. The labels will arrive in the next 7-10 business days. We would also like to note there are five other items that were ordered from June to December we have not received payments for. The agent has ordered pre-paid postage labels for these items as well. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Ms. Esther [redacted] ...⇄ August 9, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. Daniella [redacted] 28585 SW VANDERSCHUERE RD. HILLSBORO, OR 97123-9441 Case # 11613801 Account # 624022160 Dear Ms. [redacted]: We are in receipt of your notification, dated August 9, 2016, regarding Ms. [redacted]’s rebuttal. We will remove Ms. [redacted] from our database and desist mailings as well as communication per her request. We advise that since some mailings are prepared weeks in advance, that she may get a couple within the coming weeks however her account has been successfully modified per her request. Once again, we apologize for her poor experience with us consider this matter closed. Thank you. Sincerely, Kelsey [redacted] Client Services 866-551-8965
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Thank you for this positive solution. I will not pursue this further. However, for your information and for whatever reason you have no record of the Internet order for checks, I have two sets of checks, one with my own name and one with my and my husband's names, which I paid separately for each, not understanding what happened.
This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed on December *, 2015. We consider this matter closed. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Connie D[redacted] Executive Office
At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The claim my $34 dispute was not submitted until March but in fact the business received notification in Dec. Also, Zulma...
promised to get back to me about the credit card disputes that Pearl was working on.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
October 13, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ [redacted] W. [redacted] Dr. ...⇄ Glendale, AZ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated October 12, 2016, regarding Ms. [redacted]’s complaint. Our records show Ms. [redacted] placed an order for two of “[redacted]” tabletop trees on August 20, 2016 via the internet. Our records indicate that Ms. [redacted]’s order was returned to us for a refund, however, our system suspended the returns which has caused the delay in her receiving her refund. On October 10, 2016 we received Ms. [redacted]’s e-mails stating she wished for a refund and the representative that replied to the e-mail permanently canceled the subscription and the replacements. Her refund was issued on October 11, 2016 and should be back on her card no later than Friday, October 14, 2016. If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-[redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT). We trust this resolves the issue and are considering the matter closed. Sincerely, [redacted] Client Services
November 23, 2015[redacted]Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ [redacted] Case [redacted]Account [redacted]Dear [redacted]We are in receipt of your email dated 11/23/2015
regarding [redacted] complaint.We regret to hear that [redacted] is displeased with our Personalized Daughter Music Box. The October gem
stone is light pink and we believe it is advertised correctly on our website. If
we replaced the music box, [redacted] receive another one identical to the
current. Unfortunately we cannot place darker October birthstones in the box. Since
[redacted] is disappointed with the item, we are more than happy to help him
return the product for a full refund. A pre-paid return has been mailed to [redacted] and he
can expect to receive it shortly. With that label, he is invited to return the
music box and a refund will be placed on the credit card used during purchase. Thank
you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the
future.Sincerely,[redacted] Client Services
We will be sending a check to Mr. & Mrs. [redacted] for $202.00 to cover the electrician fee. Please note that we do not manufacture any of the products we sell and we do not install any of the products we sell. We stand behind the manufacturers’ warranty which does not include any labor...
costs. We offer a list of electricians to our customers that are highly recommended by other customers. However, we are not privy to their rates so we cannot make a recommendation to which on is the least expensive. My apologies for any inconvenience to Mr. & Mrs. [redacted]. We sincerely appreciate their patronage and hope that they continue to do business with us in the future.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided directly to the customer on May **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted]. Sincerely, Delroy E[redacted] Executive Office This transmission may
January 5, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com [redacted]
[redacted]
RE: [redacted]
[redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are...
in receipt of your notification, dated December 21, 2015, regarding Ms. S[redacted] complaint. Our records show Ms. [redacted] placed an internet order December 12, 2015 for the “Foundation of Faith Men’s Bracelet.” At the time this bracelet was still guaranteed for delivery no later than December 24, however, we oversold the item and it was no longer available. Unfortunately this unforeseen circumstance can happen with products during the holiday season as it is our busiest season. When this happens, all clients with orders are notified with a mailed apology letter 6 weeks after an order is placed stating shipment will be delayed. These are common practices amongst online retailers and we follow all FTC regulations concerning these notifications. Ms. [redacted] canceled her order January 4, 2016, just over three weeks after she ordered so she did not receive a notification regarding the delay of shipment. We definitely understand she was not notified in time for Christmas and I sincerely apologize for this inconvenience. Since the product was out of stock and in the interest of keeping good client relations, I have noted Ms. S[redacted] account to apply a 50% discount if she would like to place the order again and wait for the next shipment. If she would like to order again, she can contact us directly at [redacted] to receive this discount; our hours are Monday through Friday, 7:00am to 6:00pm (CT). We trust this resolves the issue and are considering the matter closed. Sincerely, [redacted] Client Services Tell us why here...
Initial Business Response /* (1000, 5, 2015/06/05) */
June 4, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Ms. [redacted]
[redacted]
[redacted] ...
XXXXX-XXXX
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated May 26, 2015, regarding Ms. [redacted]'s complaint.
Our records show that we received an order via the Internet for 2 boxes of single checks in the "Security Check" check design on May 8, 2015. The order was processed with the information Ms. [redacted] provided, and it was shipped accordingly.
Our website requests that all of the ordering and account information be verified before completion of check orders; and to assist with this we have implemented a more user friendly process for placing orders via our website. However, it is up to the customer to confirm and enter correct information to ensure their checks are printed correctly.
Most important is the section for entering the financial information or Checking Account Information." It should be noted that the Routing Number is "bank specific," and the number that the customer enters is the determinant for the bank name that is printed on the checks.
While our check printer receives updated information from banking institutions on mergers, acquisitions, and/or name changes, it is ultimately up to the customer to enter the correct Routing Number that corresponds with these types of changes. We assure you, our check printer processed the order with the bank name based on the Routing Number entered by Ms. [redacted].
Because we request that our clients verify all account information prior to completing their orders, and have implemented the user friendly Checkout process described above, we do not arrange for a rerun of the checks in cases of customer error. However, on a one-time basis, and as a matter of good client relations, we can offer to arranged for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, we can provide her with return instructions.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The site gave no option to change your financial institution name, just to enter the routing number on your check, which I did. The bank assured me it should have been in their system, as it had been almost a year since the acquisition of their bank had taken place, and that most companies would amend their mistake for that reason. I had no knowledge of a new routing number for the bank and did make sure all of MY personal information was correct. All I asked for was a new order of checks or my money returned, and I would think that was a reasonable solution, since a new set of checks would cost them very little if they only charge a consumer 12.89. To top this off, for a customer to have been talked to in the manner in which I was, it should be a business' opportunity to apologize and assure them this is not the way their company treats its customers.
Final Business Response /* (4000, 9, 2015/06/17) */
June 17, 2015
Ms. [redacted]
Assistant Manager
Revdex.com
RE: Ms. [redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated June 15, 2015, regarding Ms. [redacted]'s rebuttal comments.
While Ms. [redacted] is correct that our website provides no option for entering (or changing) the name of the financial institution, we wish to advise you that we never stated this could be done in our previous response. If you recall, we explained that the Routing Number entered by Ms. [redacted] was the deciding factor in the bank's name that was printed on her checks.
Our records show Ms. [redacted] was informed of this, when she called to inform us of that her checks arrived with the incorrect bank name. On May 26, 2015 during this conversation with our agent, it was gently suggested that she contact her bank to verify the Routing Number she entered when placing the order. Ms. [redacted] agreed to check, and get back to us, which she did later the same day. She advised us that she confirmed with her bank that the Routing Number "she" provided was incorrect. Again, the name of the bank or financial institution printed on checks is contingent on the Routing Number provided by the client; not the other way around.
Ms. [redacted] after reviewing all notes and transcripts of the recorded phone calls between Ms. [redacted] and various customer service agents, we assure you all agents acted with the utmost respect and professionalism despite the difficult circumstances presented by Ms. [redacted]. Our agents offered apologies several times while trying to explain that our guarantee does not cover customer errors. And, and as a matter of good client relations, we offered to arranged for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. She refused, and abruptly ended the call.
We are more than willing to issue a refund to Ms. [redacted], and as we previously instructed, she should contact us directly so we can provide her with return instructions. A refund will be issued upon receipt of the return at our Returns Center. She can contact me at my private number listed in our previous response, or at the toll-free number listed below.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
XXX-XXX-XXXX ext. [redacted]
January 9, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Caruna [redacted], CA [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 7, 2017 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry that Mr. [redacted]’s product did not arrive by the original promise date of 12/24/2016. He chose USPS Priority shipping, and although it is typically a reliable service, it appears that the package is lost in shipment. USPS does not give our company tracking numbers under this ship method. They only provide package ID numbers and an estimated time of arrival as 1-6 business days. Since it has been much longer than 6 business days and Mr. [redacted] has not yet received his product, I have processed a complete refund that will post on his [redacted] account within 24-28 hours. I have also mailed him a gift certificate that he may use in the future should he choose. Again, we are very sorry for Mr. [redacted]’s poor experience. Should he want to contact us in the future, we ask that he do so at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was sent to the customer on July **, 2015. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Connie D[redacted] Executive Office
May 18, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] ...⇄ [redacted] Case # 1[redacted] Account # 1[redacted] Dear [redacted] We are in receipt of your notification, dated May 16, 2016, regarding [redacted]’s complaint. We were sorry to learn that [redacted] passed away. Per [redacted]’s request, we have coded her mother-in-laws account so that future mailings are not printed. Please be advised that some mailings have already been printed and we are unable to intercept them. However, the mailings should stop within the next 6-8 weeks. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Gaurav T[redacted]
THE MATTER HAS BEEN RESOLVED AFTER DISCUSSION WITH THE BANK'S EXECUTIVE OFFICE. Thanks a lot.
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, 2017. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Laurica T[redacted] Executive Office
January 12, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 6, 2016, regarding Mr. [redacted] rebuttal. Mr. [redacted] did receive an e-mail stating an estimated delivery date when he placed the order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, 2015. The first Issue, “Jack’s House,” was temporarily out of stock at the time he ordered and our system automatically sent the e-mail stating an estimated delivery date before our inventory was updated. Our records show that we coded Mr. [redacted] account to stop future mailings from being printed as of January 7, 2016. As stated previously, some advertisements are created in advance and he may receive some advertisements in the next few weeks. Regarding e-mails, I removed his e-mail from his account, however, some e-mails may also get through to his address we had on file. As with any e-mail services, he is welcome to click the “Unsubscribe” link that is displayed at the bottom of every e-mail advertisement that is sent out from our company. Unsubscribing in this fashion is the best way to guarantee removal from our list and may take up to 72 hours for the removal to take effect. Since we have addressed all of Mr. [redacted] concerns, we are considering this matter closed. If Mr. [redacted] needs additional assistance in the future, please instruct him to contact us directly at [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT). Sincerely, [redacted] Client Services Tell us why here...
January 11, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] P. [redacted]...
...⇄ [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 10, 2017, regarding Ms. [redacted] complaint. We are sorry for the confusion with Ms. [redacted] order. The advertisement in question does state that this is a collection and that each piece is shipped and charged separately in a subscription that can be canceled at any time. We do understand Ms. [redacted] situation and would like to help. We are unable to accept all of the figurines for refunds as our warranty only extends 365 days, however, she is welcome to return and figurines purchased in 2016 for a full refund. The returnable figurines in this collection include: Item number Title Price 09-[redacted]-008 Forever Close $42.28 09-[redacted]-009 My Focus on Purr-fection $42.28 09-[redacted]-010 Cats Make Every Moment $42.28 09-[redacted]-011 Life’s Purfect Accents $42.28 09-[redacted]-012 Cats Keep My Life Full $42.28 09-[redacted]-013 A Purr-fect Retreat Shipped but not Paid, No refund due When reviewing the account, I see the subscription has been canceled as of January 09, 2017 so Ms. [redacted] will no longer receive shipments for this collection. She is also welcome to return any shipments mentioned above for a full refund. The agent they spoke with on January 9, 2017 has already advised them of our return policy and ordered return labels for each of the fore-mentioned items. The labels will arrive in the next 7-10 business days. We would also like to note there are five other items that were ordered from June to December we have not received payments for. The agent has ordered pre-paid postage labels for these items as well. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Ms. Esther [redacted] ...⇄ August 9, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. Daniella [redacted] 28585 SW VANDERSCHUERE RD. HILLSBORO, OR 97123-9441 Case # 11613801 Account # 624022160 Dear Ms. [redacted]: We are in receipt of your notification, dated August 9, 2016, regarding Ms. [redacted]’s rebuttal. We will remove Ms. [redacted] from our database and desist mailings as well as communication per her request. We advise that since some mailings are prepared weeks in advance, that she may get a couple within the coming weeks however her account has been successfully modified per her request. Once again, we apologize for her poor experience with us consider this matter closed. Thank you. Sincerely, Kelsey [redacted] Client Services 866-551-8965
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Thank you for this positive solution. I will not pursue this further. However, for your information and for whatever reason you have no record of the Internet order for checks, I have two sets of checks, one with my own name and one with my and my husband's names, which I paid separately for each, not understanding what happened.
This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed on December *, 2015. We consider this matter closed. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Connie D[redacted] Executive Office
At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The claim my $34 dispute was not submitted until March but in fact the business received notification in Dec. Also, Zulma...
promised to get back to me about the credit card disputes that Pearl was working on.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
October 13, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ [redacted] W. [redacted] Dr. ...⇄ Glendale, AZ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated October 12, 2016, regarding Ms. [redacted]’s complaint. Our records show Ms. [redacted] placed an order for two of “[redacted]” tabletop trees on August 20, 2016 via the internet. Our records indicate that Ms. [redacted]’s order was returned to us for a refund, however, our system suspended the returns which has caused the delay in her receiving her refund. On October 10, 2016 we received Ms. [redacted]’s e-mails stating she wished for a refund and the representative that replied to the e-mail permanently canceled the subscription and the replacements. Her refund was issued on October 11, 2016 and should be back on her card no later than Friday, October 14, 2016. If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-[redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT). We trust this resolves the issue and are considering the matter closed. Sincerely, [redacted] Client Services
November 23, 2015[redacted]Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ [redacted] Case [redacted]Account [redacted]Dear [redacted]We are in receipt of your email dated 11/23/2015
regarding [redacted] complaint.We regret to hear that [redacted] is displeased with our Personalized Daughter Music Box. The October gem
stone is light pink and we believe it is advertised correctly on our website. If
we replaced the music box, [redacted] receive another one identical to the
current. Unfortunately we cannot place darker October birthstones in the box. Since
[redacted] is disappointed with the item, we are more than happy to help him
return the product for a full refund. A pre-paid return has been mailed to [redacted] and he
can expect to receive it shortly. With that label, he is invited to return the
music box and a refund will be placed on the credit card used during purchase. Thank
you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the
future.Sincerely,[redacted] Client Services
We will be sending a check to Mr. & Mrs. [redacted] for $202.00 to cover the electrician fee. Please note that we do not manufacture any of the products we sell and we do not install any of the products we sell. We stand behind the manufacturers’ warranty which does not include any labor...
costs. We offer a list of electricians to our customers that are highly recommended by other customers. However, we are not privy to their rates so we cannot make a recommendation to which on is the least expensive. My apologies for any inconvenience to Mr. & Mrs. [redacted]. We sincerely appreciate their patronage and hope that they continue to do business with us in the future.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided directly to the customer on May **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted]. Sincerely, Delroy E[redacted] Executive Office This transmission may
January 5, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com [redacted]
[redacted]
RE: [redacted]
[redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are...
in receipt of your notification, dated December 21, 2015, regarding Ms. S[redacted] complaint. Our records show Ms. [redacted] placed an internet order December 12, 2015 for the “Foundation of Faith Men’s Bracelet.” At the time this bracelet was still guaranteed for delivery no later than December 24, however, we oversold the item and it was no longer available. Unfortunately this unforeseen circumstance can happen with products during the holiday season as it is our busiest season. When this happens, all clients with orders are notified with a mailed apology letter 6 weeks after an order is placed stating shipment will be delayed. These are common practices amongst online retailers and we follow all FTC regulations concerning these notifications. Ms. [redacted] canceled her order January 4, 2016, just over three weeks after she ordered so she did not receive a notification regarding the delay of shipment. We definitely understand she was not notified in time for Christmas and I sincerely apologize for this inconvenience. Since the product was out of stock and in the interest of keeping good client relations, I have noted Ms. S[redacted] account to apply a 50% discount if she would like to place the order again and wait for the next shipment. If she would like to order again, she can contact us directly at [redacted] to receive this discount; our hours are Monday through Friday, 7:00am to 6:00pm (CT). We trust this resolves the issue and are considering the matter closed. Sincerely, [redacted] Client Services Tell us why here...
Initial Business Response /* (1000, 5, 2015/06/05) */
June 4, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Ms. [redacted]
[redacted]
[redacted] ...
XXXXX-XXXX
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated May 26, 2015, regarding Ms. [redacted]'s complaint.
Our records show that we received an order via the Internet for 2 boxes of single checks in the "Security Check" check design on May 8, 2015. The order was processed with the information Ms. [redacted] provided, and it was shipped accordingly.
Our website requests that all of the ordering and account information be verified before completion of check orders; and to assist with this we have implemented a more user friendly process for placing orders via our website. However, it is up to the customer to confirm and enter correct information to ensure their checks are printed correctly.
Most important is the section for entering the financial information or Checking Account Information." It should be noted that the Routing Number is "bank specific," and the number that the customer enters is the determinant for the bank name that is printed on the checks.
While our check printer receives updated information from banking institutions on mergers, acquisitions, and/or name changes, it is ultimately up to the customer to enter the correct Routing Number that corresponds with these types of changes. We assure you, our check printer processed the order with the bank name based on the Routing Number entered by Ms. [redacted].
Because we request that our clients verify all account information prior to completing their orders, and have implemented the user friendly Checkout process described above, we do not arrange for a rerun of the checks in cases of customer error. However, on a one-time basis, and as a matter of good client relations, we can offer to arranged for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, we can provide her with return instructions.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The site gave no option to change your financial institution name, just to enter the routing number on your check, which I did. The bank assured me it should have been in their system, as it had been almost a year since the acquisition of their bank had taken place, and that most companies would amend their mistake for that reason. I had no knowledge of a new routing number for the bank and did make sure all of MY personal information was correct. All I asked for was a new order of checks or my money returned, and I would think that was a reasonable solution, since a new set of checks would cost them very little if they only charge a consumer 12.89. To top this off, for a customer to have been talked to in the manner in which I was, it should be a business' opportunity to apologize and assure them this is not the way their company treats its customers.
Final Business Response /* (4000, 9, 2015/06/17) */
June 17, 2015
Ms. [redacted]
Assistant Manager
Revdex.com
RE: Ms. [redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated June 15, 2015, regarding Ms. [redacted]'s rebuttal comments.
While Ms. [redacted] is correct that our website provides no option for entering (or changing) the name of the financial institution, we wish to advise you that we never stated this could be done in our previous response. If you recall, we explained that the Routing Number entered by Ms. [redacted] was the deciding factor in the bank's name that was printed on her checks.
Our records show Ms. [redacted] was informed of this, when she called to inform us of that her checks arrived with the incorrect bank name. On May 26, 2015 during this conversation with our agent, it was gently suggested that she contact her bank to verify the Routing Number she entered when placing the order. Ms. [redacted] agreed to check, and get back to us, which she did later the same day. She advised us that she confirmed with her bank that the Routing Number "she" provided was incorrect. Again, the name of the bank or financial institution printed on checks is contingent on the Routing Number provided by the client; not the other way around.
Ms. [redacted] after reviewing all notes and transcripts of the recorded phone calls between Ms. [redacted] and various customer service agents, we assure you all agents acted with the utmost respect and professionalism despite the difficult circumstances presented by Ms. [redacted]. Our agents offered apologies several times while trying to explain that our guarantee does not cover customer errors. And, and as a matter of good client relations, we offered to arranged for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. She refused, and abruptly ended the call.
We are more than willing to issue a refund to Ms. [redacted], and as we previously instructed, she should contact us directly so we can provide her with return instructions. A refund will be issued upon receipt of the return at our Returns Center. She can contact me at my private number listed in our previous response, or at the toll-free number listed below.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
XXX-XXX-XXXX ext. [redacted]
Complaint: [redacted]
I am rejecting this response because: The item was for an xmas gift an xmas has now passed.
Sincerely,
[redacted]