April 4, 2016 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Dolores [redacted] ...⇄ Case # 11295924 [redacted] ...⇄ Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated March 28, 2016 regarding Ms. [redacted]’ rebuttal. We understand inconvenient timing of this situation and the out of stock status on Ms. William’s sneakers. Unfortunately we have only recently stopped producing and selling them, therefore when Ms. William’s initial order was lost in shipment, a replacement was processed but the agent was not mindful enough with inventory to verify this line would continue. Only when Ms. [redacted] issued her first complaint that we were able to specifically investigate her order and give the most up to date information. We are truly sorry about this. She was refunded on 3/29/2016 in the amount of $79.94 on a card ending in 4850. Ms. [redacted] can also expect a $10 gift certificate to be delivered within 2 weeks for future purchases should she wish to shop with us in the future. Again, we apologize for this inconvenience. Sincerely, Kelsey [redacted] Client Services [redacted]
This response is to acknowledge receipt of your correspondence from [redacted] - Case ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was verbally provided to the consumer on September *, 2015....
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].
Initial Business Response /* (1000, 5, 2015/06/16) */
June 16, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Case # XXXXXXXX
Account #...
XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your email, dated June 12, 2015, regarding Mr. [redacted]'s complaint.
We wish to assure you that our records show Mr. [redacted]'s account is paid in full. The invoice he recently received was sent prior to us settling his account on May 13, 2015. His account has been removed from collections and he will not receive further notifications from them.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a cardregular maillatter that day that showed the account paid as requested.
December 8, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] Caroline St. [redacted], WI [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 7, 2016 regarding Ms. [redacted]’s complaint. We are deeply sorry for Ms. [redacted]’s disappointment and frustration with our company. We have balanced Ms. [redacted]’s account so that she will receive a refund check of $59.94. If Ms. [redacted] needs anything else, we encourage her to contact us personally at the number below. Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services 877-[redacted]
Complaint: [redacted]
I am rejecting this response because: I was originally told by the customer service rep that my order was cancelled due to the fraudulant actions of someone in my area. The cancellation was initiated by The Bradford Exchange.
Sincerely,
[redacted]
July 21, 2016 Ms[redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 [redacted] RE: [redacted]...
...⇄ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 20, 2016, regarding Ms. [redacted]’s complaint. We apologize if Ms. [redacted] is disappointed with the “Heavenly Blessings Christmas Tree Nativity” collection she purchased from us. This Christmas tree is meant to be a collection and each piece is shipped and charged separately as indicated in the advertisement she used for her order. The ad also states she can cancel the collection at any time, so I have ordered pre-paid postage labels so she may return each issue for a full refund. The labels should arrive in 7-10 business days. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Even though the business (Chase Bank Branch) agreed it was a mistake on their part and that they shouldn't have charged the monthly fees, the Chase representative after Revdex.com complaint only made partial refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Margaret [redacted] OH 43613 Account Holder: Cheyenne [redacted] OH 43613 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 21, 2017 regarding Ms. [redacted]’s complaint. We sincerely apologize for any inconvenience Ms. [redacted] and/or her daughter has endured with us. We have closed the series and removed Cheyenne from the mailing list. Unfortunately there is no way for us to desist what other offers any client may receive from similar vendors. We advise that she contact any other company to stop unwanted materials. We can assure both Cheyenne and Margaret that our marketing materials have been halted. Should Ms. [redacted] or her daughter need anything else or have additional questions, we advise they contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
July 7, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Carl N. [redacted]...
...⇄ 1509 Steeplechase Court ...⇄ Columbia, TN. 38401 Case # 11549780 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 6, 2016, regarding Mr. [redacted]’ complaint. Our records indicate that our “Indian Head Nickel” men’s ring was shipped to Mr. [redacted] on June 21, 2016. As you can see from the attachment provided, when the assigned trac[redacted] number [redacted] is used on www.fedex.com/us, the ring is currently on its way back to us as the mailing address provided was marked as incorrect by the local post office. We apologize for the confusion and, in the interest of good client relations, we have manually processed the return of the order and have arranged for a refund. Mr. [redacted] will receive a refund in the form of a credit to his credit card. The credit should be posted within 48 hours. If Mr. [redacted] has any further questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have emails from past two years, back and forth. With promises and stories. Why do you guys waste time!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: BRITTANY [redacted] UNIT 165 SANTA CLARITA, CA 91321-2522 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated June 9, 2017 regarding Ms. [redacted]’s complaint. We are very sorry to hear that her “Nightmare Before Christmas Cuckoo Clock” is not working properly. We will promptly replace it at our cost and mail her a pre-paid return label so that she can return the broken clock. We’d like to advise Ms. [redacted] that the pendulum is stationary and is not designed to move. Should Ms. [redacted] need anything else or have additional questions, she can contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 866-[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on 10/**/17. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Tell us why here... [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄[redacted] ...⇄ Noblesville, IN 46060 Case # [redacted] Account # [redacted]
Dear Ms. [redacted]: We are in receipt of your notification, dated March 1, 2018 regarding Ms. [redacted] complaint. We are sorry for the confusion involving Ms. [redacted] order. Our records show an order was placed online for the Thomas Kinkade Nativity Garland Collection on 10/9/16. Ms. [redacted] has been sent 11 shipments within this collection since 2016. Customers have the ability to cancel their collections at any time. Our website clearly states how the collection process works. We have a 365 day guarantee for this collection, during that time Ms. [redacted] may request return labels and send the products back for a full refund. At this time her collection is set to no longer ship new items to her. If Ms. [redacted] has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted] our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Sincerely, [redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received my refund of $48.98 and I have sent the merchandise back as of today.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausei can not say that I accept the response from the business due to I have not receive the letter they mail out to me and also I try to reach a [redacted] who left me a voice mail but I have not got an answer back I left voice messages and I’m still waiting for a call back but once I am able to get the mail letter I can then say if I accept
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
March 6, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ />
[redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 4, 2017, regarding Ms. [redacted]’ complaint. Our records show on January 8, 2017 we received two orders in Ms. [redacted]’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet box. On January 11, 2017 we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the system. Unfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendor. This resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not due. We did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-5 business days after the cancellation date. In addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs. Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacement. Since Ms. [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to her. We apologize for this error and have issued the refund. Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of payment. Since Ms. [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount. Since Ms. [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed. If Ms. [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and...
detailed response was provided to the customer by phone on September *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Chase Business Credit Line. Its been going on since past 2 years. I was told 2 years ago that they will increase my credit line Upon receiving 2014 Returns. Since then story continues, they don't even bother communication and got me hanging. Chase has wasted 2 years, I would like to share my experience with someone who could really do something and advice me on how we can proceed or else if we should stop out relationship.
April 4, 2016 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Dolores [redacted] ...⇄ Case # 11295924 [redacted] ...⇄ Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated March 28, 2016 regarding Ms. [redacted]’ rebuttal. We understand inconvenient timing of this situation and the out of stock status on Ms. William’s sneakers. Unfortunately we have only recently stopped producing and selling them, therefore when Ms. William’s initial order was lost in shipment, a replacement was processed but the agent was not mindful enough with inventory to verify this line would continue. Only when Ms. [redacted] issued her first complaint that we were able to specifically investigate her order and give the most up to date information. We are truly sorry about this. She was refunded on 3/29/2016 in the amount of $79.94 on a card ending in 4850. Ms. [redacted] can also expect a $10 gift certificate to be delivered within 2 weeks for future purchases should she wish to shop with us in the future. Again, we apologize for this inconvenience. Sincerely, Kelsey [redacted] Client Services [redacted]
This response is to acknowledge receipt of your correspondence from [redacted] - Case ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was verbally provided to the consumer on September *, 2015....
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].
Sincerely,
Shelley T[redacted]
Executive Office
Initial Business Response /* (1000, 5, 2015/06/16) */
June 16, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Case # XXXXXXXX
Account #...
XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your email, dated June 12, 2015, regarding Mr. [redacted]'s complaint.
We wish to assure you that our records show Mr. [redacted]'s account is paid in full. The invoice he recently received was sent prior to us settling his account on May 13, 2015. His account has been removed from collections and he will not receive further notifications from them.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a cardregular maillatter that day that showed the account paid as requested.
...
December 8, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] Caroline St. [redacted], WI [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 7, 2016 regarding Ms. [redacted]’s complaint. We are deeply sorry for Ms. [redacted]’s disappointment and frustration with our company. We have balanced Ms. [redacted]’s account so that she will receive a refund check of $59.94. If Ms. [redacted] needs anything else, we encourage her to contact us personally at the number below. Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services 877-[redacted]
Complaint: [redacted]
I am rejecting this response because: I was originally told by the customer service rep that my order was cancelled due to the fraudulant actions of someone in my area. The cancellation was initiated by The Bradford Exchange.
Sincerely,
[redacted]
July 21, 2016 Ms[redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 [redacted] RE: [redacted]...
...⇄ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 20, 2016, regarding Ms. [redacted]’s complaint. We apologize if Ms. [redacted] is disappointed with the “Heavenly Blessings Christmas Tree Nativity” collection she purchased from us. This Christmas tree is meant to be a collection and each piece is shipped and charged separately as indicated in the advertisement she used for her order. The ad also states she can cancel the collection at any time, so I have ordered pre-paid postage labels so she may return each issue for a full refund. The labels should arrive in 7-10 business days. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Even though the business (Chase Bank Branch) agreed it was a mistake on their part and that they shouldn't have charged the monthly fees, the Chase representative after Revdex.com complaint only made partial refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
March 23, 2017 Ms. Esther...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Margaret [redacted] OH 43613 Account Holder: Cheyenne [redacted] OH 43613 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 21, 2017 regarding Ms. [redacted]’s complaint. We sincerely apologize for any inconvenience Ms. [redacted] and/or her daughter has endured with us. We have closed the series and removed Cheyenne from the mailing list. Unfortunately there is no way for us to desist what other offers any client may receive from similar vendors. We advise that she contact any other company to stop unwanted materials. We can assure both Cheyenne and Margaret that our marketing materials have been halted. Should Ms. [redacted] or her daughter need anything else or have additional questions, we advise they contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
July 7, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Carl N. [redacted]...
...⇄ 1509 Steeplechase Court ...⇄ Columbia, TN. 38401 Case # 11549780 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 6, 2016, regarding Mr. [redacted]’ complaint. Our records indicate that our “Indian Head Nickel” men’s ring was shipped to Mr. [redacted] on June 21, 2016. As you can see from the attachment provided, when the assigned trac[redacted] number [redacted] is used on www.fedex.com/us, the ring is currently on its way back to us as the mailing address provided was marked as incorrect by the local post office. We apologize for the confusion and, in the interest of good client relations, we have manually processed the return of the order and have arranged for a refund. Mr. [redacted] will receive a refund in the form of a credit to his credit card. The credit should be posted within 48 hours. If Mr. [redacted] has any further questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have emails from past two years, back and forth. With promises and stories. Why do you guys waste time!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
June 14, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: BRITTANY [redacted] UNIT 165 SANTA CLARITA, CA 91321-2522 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated June 9, 2017 regarding Ms. [redacted]’s complaint. We are very sorry to hear that her “Nightmare Before Christmas Cuckoo Clock” is not working properly. We will promptly replace it at our cost and mail her a pre-paid return label so that she can return the broken clock. We’d like to advise Ms. [redacted] that the pendulum is stationary and is not designed to move. Should Ms. [redacted] need anything else or have additional questions, she can contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 866-[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on 10/**/17. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Tell us why here... [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ Noblesville, IN 46060 Case # [redacted] Account # [redacted]
Dear Ms. [redacted]: We are in receipt of your notification, dated March 1, 2018 regarding Ms. [redacted] complaint. We are sorry for the confusion involving Ms. [redacted] order. Our records show an order was placed online for the Thomas Kinkade Nativity Garland Collection on 10/9/16. Ms. [redacted] has been sent 11 shipments within this collection since 2016. Customers have the ability to cancel their collections at any time. Our website clearly states how the collection process works. We have a 365 day guarantee for this collection, during that time Ms. [redacted] may request return labels and send the products back for a full refund. At this time her collection is set to no longer ship new items to her. If Ms. [redacted] has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted] our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Sincerely, [redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received my refund of $48.98 and I have sent the merchandise back as of today.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausei can not say that I accept the response from the business due to I have not receive the letter they mail out to me and also I try to reach a [redacted] who left me a voice mail but I have not got an answer back I left voice messages and I’m still waiting for a call back but once I am able to get the mail letter I can then say if I accept
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
March 6, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ /> [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 4, 2017, regarding Ms. [redacted]’ complaint. Our records show on January 8, 2017 we received two orders in Ms. [redacted]’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet box. On January 11, 2017 we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the system. Unfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendor. This resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not due. We did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-5 business days after the cancellation date. In addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs. Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacement. Since Ms. [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to her. We apologize for this error and have issued the refund. Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of payment. Since Ms. [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount. Since Ms. [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed. If Ms. [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and...
detailed response was provided to the customer by phone on September *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Chase Business Credit Line. Its been going on since past 2 years. I was told 2 years ago that they will increase my credit line Upon receiving 2014 Returns. Since then story continues, they don't even bother communication and got me hanging. Chase has wasted 2 years, I would like to share my experience with someone who could really do something and advice me on how we can proceed or else if we should stop out relationship.