Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausei can not say that I accept the response from the business due to I have not receive the letter they mail out to me and also I try to reach a [redacted] who left me a voice mail but I have not got an answer back I left voice messages and I’m still waiting for a call back but once I am able to get the mail letter I can then say if I accept
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
December 28, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Ave., Suite 2006 Chicago, IL 60611 RE: G....
[redacted] ...⇄ ...⇄ PO BOX [redacted] ...⇄ S[redacted]-1124 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated December 21, 2015 regarding G. [redacted]’s complaint. We regret to hear that G. [redacted] has had delivery and shipping issues with us in the past. We processed a return for refund on 12/15/2015 after learning item #01-[redacted]-001, “[redacted] Inspirations of Hope Cross.” was not received. In addition, since the pay method was changed from credit card to check on 11/17/2015, we sent a refund check for $24.49 to G. [redacted] as opposed to crediting a credit card on file. Check # [redacted] was processed on 12/17 for $24.49 and sent to the address on file: PO BOX [redacted], SUN CITY, CA [redacted]-1124. If G. [redacted] has not received the refund check yet, it will come very soon. Should G. [redacted] have any other questions, we are happy to help. Thank you. Sincerely, [redacted] Client Services
August 1, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: William L. [redacted] [redacted]...
[redacted] North Walpole, NH. 03609 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 12, 2017, regarding Mr. [redacted]’s complaint. We apologize for the confusion with Mr. [redacted]’s account. Our records show that we received an order via the Internet for the “Commitment to Courage” [redacted]® lighter collection in his name on November 11, 2015. This collection is a subscription plan where each piece in the collection is sent to the client separately when each piece becomes available. Mr. [redacted] received the first eight issues in the lighter collection with the most recent being shipped in May of 2016. Due to production issues, the ninth issue (United We Stand) was delayed, but we recently received our first shipment of the lighter and it was shipped to him on July 28, 2017 as part of the collection he is still enrolled in. Since our collections are open-ended and we did not receive correspondence stating Mr. [redacted]’s desire to end the collection, the most recent issue shipped and his card was charged. Currently there are a total of eleven issues in the collection, so if Mr. [redacted] no longer wants to be enrolled in the subscription to receive the last two, he is welcome to cancel it with no penalty. I have also ordered a pre-paid postage label to be sent to him so he may return the most recent lighter for a full refund when he receives it. We do ask that if any disputes have been filed for the charge on his card that they be removed to avoid complications with any refunds. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
[redacted]This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, 2017. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
November 10, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] A....
[redacted] ...⇄ [redacted] ...⇄ />
[redacted]
Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated November 9, 2016, regarding Ms. [redacted]’ complaint. Our records show on August 23, 2016, we received an order in Ms. [redacted]’ name for 4 boxes of checks in the “[redacted] Parks” design for the price of $10.50 + $11.80 shipping and services, and order of “[redacted] Parks” address labels for the price of $7.99 + $2.99 shipping and services for a total price of $33.28. We received her payment of $29.29, however, the payment left a balance of $3.99. Even though the amount due is correct, in the interest of keeping good client relations, we have given a one-time courtesy credit to take care of the balance. If Ms. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated June 21, 2017 regarding Mr. [redacted] complaint. We regret that Mr. [redacted] had a poor experience ordering checks with us. We invite him to call us at the number below and speak with a checks specialist who will assist in re-ordering the correct checks that he needs. We have noted his account that he will not be charged for re-printing the checks. We appreciate you bringing this matter to our attention and look forward to working with Mr. [redacted] to get him the checks he requests. Sincerely, [redacted] Client Services 866-[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve fully reviewed concerns and a detailed response was mailed directly to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has any questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Daniel E Q[redacted]
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Daniel E Q[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as I see the refund to my account as stated by the business (given appropriate amount of time for it to process), I will return the item as soon as it received. I appreciate the prompt response to this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: No attempt was made to unlock my account by verifying my identity by calling my phone #, asking for information I would only know, or by email verification.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
December 14, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ [redacted] 10th Ave South ...⇄ [redacted], MN. [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 13, 2016, regarding Mr. [redacted] rebuttal. We apologize for the mistake in typing. We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing list. I have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
We are in receipt of your notification, dated August
27, 2017 regarding Ms. [redacted]’ complaint.
We are sorry for the confusion with Ms. [redacted]’
account. The records in our system show three items that were ordered in 2013
that we never received payments for. In the interest of closing the account, we
have taken care of the remaining balances and, as she requested, her account
has been coded to prohibit future e-mails and mailings, however, mailings are
prepared in advance, and it is possible that a few notifications will still
reach her in the next 6-8 weeks.
Thank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.
This email is to acknowledge receipt of your correspondence from [redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on September *, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Clarice W[redacted] Executive Office
Initial Business Response /* (1000, 5, 2015/09/15) */
September 15, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Ms....
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 3, 2015, regarding Ms. [redacted]'s complaint.
After receiving this complaint, we discovered that our agent did not expedite the rerun of Ms. [redacted]'s check order as agreed to during the conversation on August 13, 2015. According to the transcripts of that conversation, we determined that Ms. [redacted] left off one of the "zeros" when entering her checking account number online and we were able to make the adjustment.
Please be advised that we do not normally reprint check orders that are due to customer errors (as she was advised by the second agent on September 3rd), but because the first agent agreed to reprint her check order it was processed accordingly after our review. Our records indicate the corrected checks were shipped on September 8, 2015, and tracking results show delivery was made on September 14, 2015 @2:02pm.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us for future assistance.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did correct and replace the order. Thank you.
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on January **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December **,2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer...
privacy, they have been advised they may share the response directly with you. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausei can not say that I accept the response from the business due to I have not receive the letter they mail out to me and also I try to reach a [redacted] who left me a voice mail but I have not got an answer back I left voice messages and I’m still waiting for a call back but once I am able to get the mail letter I can then say if I accept
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
December 28, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Ave., Suite 2006 Chicago, IL 60611 RE: G....
[redacted] ...⇄ ...⇄ PO BOX [redacted] ...⇄ S[redacted]-1124 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated December 21, 2015 regarding G. [redacted]’s complaint. We regret to hear that G. [redacted] has had delivery and shipping issues with us in the past. We processed a return for refund on 12/15/2015 after learning item #01-[redacted]-001, “[redacted] Inspirations of Hope Cross.” was not received. In addition, since the pay method was changed from credit card to check on 11/17/2015, we sent a refund check for $24.49 to G. [redacted] as opposed to crediting a credit card on file. Check # [redacted] was processed on 12/17 for $24.49 and sent to the address on file: PO BOX [redacted], SUN CITY, CA [redacted]-1124. If G. [redacted] has not received the refund check yet, it will come very soon. Should G. [redacted] have any other questions, we are happy to help. Thank you. Sincerely, [redacted] Client Services
August 1, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: William L. [redacted] [redacted]...
[redacted] North Walpole, NH. 03609 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 12, 2017, regarding Mr. [redacted]’s complaint. We apologize for the confusion with Mr. [redacted]’s account. Our records show that we received an order via the Internet for the “Commitment to Courage” [redacted]® lighter collection in his name on November 11, 2015. This collection is a subscription plan where each piece in the collection is sent to the client separately when each piece becomes available. Mr. [redacted] received the first eight issues in the lighter collection with the most recent being shipped in May of 2016. Due to production issues, the ninth issue (United We Stand) was delayed, but we recently received our first shipment of the lighter and it was shipped to him on July 28, 2017 as part of the collection he is still enrolled in. Since our collections are open-ended and we did not receive correspondence stating Mr. [redacted]’s desire to end the collection, the most recent issue shipped and his card was charged. Currently there are a total of eleven issues in the collection, so if Mr. [redacted] no longer wants to be enrolled in the subscription to receive the last two, he is welcome to cancel it with no penalty. I have also ordered a pre-paid postage label to be sent to him so he may return the most recent lighter for a full refund when he receives it. We do ask that if any disputes have been filed for the charge on his card that they be removed to avoid complications with any refunds. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
[redacted]This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, 2017. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
November 10, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] A....
[redacted] ...⇄ [redacted] ...⇄ /> [redacted]
Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated November 9, 2016, regarding Ms. [redacted]’ complaint. Our records show on August 23, 2016, we received an order in Ms. [redacted]’ name for 4 boxes of checks in the “[redacted] Parks” design for the price of $10.50 + $11.80 shipping and services, and order of “[redacted] Parks” address labels for the price of $7.99 + $2.99 shipping and services for a total price of $33.28. We received her payment of $29.29, however, the payment left a balance of $3.99. Even though the amount due is correct, in the interest of keeping good client relations, we have given a one-time courtesy credit to take care of the balance. If Ms. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
June 22, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated June 21, 2017 regarding Mr. [redacted] complaint. We regret that Mr. [redacted] had a poor experience ordering checks with us. We invite him to call us at the number below and speak with a checks specialist who will assist in re-ordering the correct checks that he needs. We have noted his account that he will not be charged for re-printing the checks. We appreciate you bringing this matter to our attention and look forward to working with Mr. [redacted] to get him the checks he requests. Sincerely, [redacted] Client Services 866-[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve fully reviewed concerns and a detailed response was mailed directly to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has any questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
[redacted]
[redacted]
This e-mail is to acknowledge receipt of your...
correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Daniel E Q[redacted]
[redacted]
[redacted]
Revdex.com:At this time, I have not been contacted by JPMorgan Chase & Co. regarding complaint ID [redacted].Sincerely,[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Daniel E Q[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as I see the refund to my account as stated by the business (given appropriate amount of time for it to process), I will return the item as soon as it received. I appreciate the prompt response to this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: No attempt was made to unlock my account by verifying my identity by calling my phone #, asking for information I would only know, or by email verification.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].Sincerely,[redacted]
December 14, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ [redacted] 10th Ave South ...⇄ [redacted], MN. [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 13, 2016, regarding Mr. [redacted] rebuttal. We apologize for the mistake in typing. We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing list. I have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
August 28, 2017
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Lisa [redacted]...
...⇄
[redacted] ...⇄
Pittsburg, PA. 15201
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated August
27, 2017 regarding Ms. [redacted]’ complaint.
We are sorry for the confusion with Ms. [redacted]’
account. The records in our system show three items that were ordered in 2013
that we never received payments for. In the interest of closing the account, we
have taken care of the remaining balances and, as she requested, her account
has been coded to prohibit future e-mails and mailings, however, mailings are
prepared in advance, and it is possible that a few notifications will still
reach her in the next 6-8 weeks.
Thank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
This email is to acknowledge receipt of your correspondence from [redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on September *, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Clarice W[redacted] Executive Office
Initial Business Response /* (1000, 5, 2015/09/15) */
September 15, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Ms....
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 3, 2015, regarding Ms. [redacted]'s complaint.
After receiving this complaint, we discovered that our agent did not expedite the rerun of Ms. [redacted]'s check order as agreed to during the conversation on August 13, 2015. According to the transcripts of that conversation, we determined that Ms. [redacted] left off one of the "zeros" when entering her checking account number online and we were able to make the adjustment.
Please be advised that we do not normally reprint check orders that are due to customer errors (as she was advised by the second agent on September 3rd), but because the first agent agreed to reprint her check order it was processed accordingly after our review. Our records indicate the corrected checks were shipped on September 8, 2015, and tracking results show delivery was made on September 14, 2015 @2:02pm.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us for future assistance.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did correct and replace the order. Thank you.
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on January **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December **,2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer...
privacy, they have been advised they may share the response directly with you. Tell us why here...