Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
December 28, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Ave., Suite 2006 Chicago, IL 60611 RE: G....
[redacted] ...⇄ ...⇄ PO BOX [redacted] ...⇄ S[redacted]-1124 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated December 21, 2015 regarding G. [redacted]’s complaint. We regret to hear that G. [redacted] has had delivery and shipping issues with us in the past. We processed a return for refund on 12/15/2015 after learning item #01-[redacted]-001, “[redacted] Inspirations of Hope Cross.” was not received. In addition, since the pay method was changed from credit card to check on 11/17/2015, we sent a refund check for $24.49 to G. [redacted] as opposed to crediting a credit card on file. Check # [redacted] was processed on 12/17 for $24.49 and sent to the address on file: PO BOX [redacted], SUN CITY, CA [redacted]-1124. If G. [redacted] has not received the refund check yet, it will come very soon. Should G. [redacted] have any other questions, we are happy to help. Thank you. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve fully reviewed concerns and a detailed response was mailed directly to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has any questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Daniel E Q[redacted]
[redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated June 21, 2017 regarding Mr. [redacted] complaint. We regret that Mr. [redacted] had a poor experience ordering checks with us. We invite him to call us at the number below and speak with a checks specialist who will assist in re-ordering the correct checks that he needs. We have noted his account that he will not be charged for re-printing the checks. We appreciate you bringing this matter to our attention and look forward to working with Mr. [redacted] to get him the checks he requests. Sincerely, [redacted] Client Services 866-[redacted]
August 1, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: William L. [redacted] [redacted]...
[redacted] North Walpole, NH. 03609 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 12, 2017, regarding Mr. [redacted]’s complaint. We apologize for the confusion with Mr. [redacted]’s account. Our records show that we received an order via the Internet for the “Commitment to Courage” [redacted]® lighter collection in his name on November 11, 2015. This collection is a subscription plan where each piece in the collection is sent to the client separately when each piece becomes available. Mr. [redacted] received the first eight issues in the lighter collection with the most recent being shipped in May of 2016. Due to production issues, the ninth issue (United We Stand) was delayed, but we recently received our first shipment of the lighter and it was shipped to him on July 28, 2017 as part of the collection he is still enrolled in. Since our collections are open-ended and we did not receive correspondence stating Mr. [redacted]’s desire to end the collection, the most recent issue shipped and his card was charged. Currently there are a total of eleven issues in the collection, so if Mr. [redacted] no longer wants to be enrolled in the subscription to receive the last two, he is welcome to cancel it with no penalty. I have also ordered a pre-paid postage label to be sent to him so he may return the most recent lighter for a full refund when he receives it. We do ask that if any disputes have been filed for the charge on his card that they be removed to avoid complications with any refunds. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
[redacted]This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, 2017. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
November 10, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] A....
[redacted] ...⇄ [redacted] ...⇄ />
[redacted]
Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated November 9, 2016, regarding Ms. [redacted]’ complaint. Our records show on August 23, 2016, we received an order in Ms. [redacted]’ name for 4 boxes of checks in the “[redacted] Parks” design for the price of $10.50 + $11.80 shipping and services, and order of “[redacted] Parks” address labels for the price of $7.99 + $2.99 shipping and services for a total price of $33.28. We received her payment of $29.29, however, the payment left a balance of $3.99. Even though the amount due is correct, in the interest of keeping good client relations, we have given a one-time courtesy credit to take care of the balance. If Ms. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Daniel E Q[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated June 1, 2017 regarding Mr. [redacted]’s complaint. We understand that Mr. [redacted] did not intend to enroll in the [redacted] Collection, therefore we have closed the sub-plan and I have processed a full refund for the second issue, [redacted] Castle. The refund of $69.98 should post on his account within 3-5 business days. If Mr. [redacted] has any other questions, he is welcome to contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter on July **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Elizabeth R[redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailresponse was provided verbally to the customer on November **, 2016. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Sanjuanita C[redacted] Executive Office Thank you, Sanjuanita C[redacted] | Chase Executive Office Sr Specialist II | 9900 Katy Freeway Houston, TX 77055 | (###-###-#### | [redacted]
January 8, 2016Ms. [redacted]Customer Relations AdvocateRevdex.com[redacted]
[redacted]
[redacted] ...
[redacted]
Case [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms. [redacted] complaint. Our records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet. Shipments were to be made to the above address and the order was processed accordingly. Our records also show we received Ms. [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, 2015. According to her request, we canceled the remaining items in this series, and no further shipments will be made. We do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged again. I have mailed Ms. [redacted] a pre-paid return label and she is welcome to return the second issue for a full refund. If Ms. [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted]Client Services
Complaint: [redacted]
I am rejecting this response because: it is not my complaint. It is addressed to someone else. I believe they sent it in error. My name is [redacted] and it was for a [redacted] and not a snow globe.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/15) */
September 15, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Ms....
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 3, 2015, regarding Ms. [redacted]'s complaint.
After receiving this complaint, we discovered that our agent did not expedite the rerun of Ms. [redacted]'s check order as agreed to during the conversation on August 13, 2015. According to the transcripts of that conversation, we determined that Ms. [redacted] left off one of the "zeros" when entering her checking account number online and we were able to make the adjustment.
Please be advised that we do not normally reprint check orders that are due to customer errors (as she was advised by the second agent on September 3rd), but because the first agent agreed to reprint her check order it was processed accordingly after our review. Our records indicate the corrected checks were shipped on September 8, 2015, and tracking results show delivery was made on September 14, 2015 @2:02pm.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us for future assistance.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did correct and replace the order. Thank you.
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
March 6, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 4, 2017, regarding Ms. [redacted]’ complaint. Our records show on January 8, 2017 we received two orders in Ms. [redacted]’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet box. On January 11, 2017 we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the system. Unfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendor. This resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not due. We did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-5 business days after the cancellation date. In addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs. Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacement. Since Ms. [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to her. We apologize for this error and have issued the refund. Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of payment. Since Ms. [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount. Since Ms. [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed. If Ms. [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
December 28, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Ave., Suite 2006 Chicago, IL 60611 RE: G....
[redacted] ...⇄ ...⇄ PO BOX [redacted] ...⇄ S[redacted]-1124 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated December 21, 2015 regarding G. [redacted]’s complaint. We regret to hear that G. [redacted] has had delivery and shipping issues with us in the past. We processed a return for refund on 12/15/2015 after learning item #01-[redacted]-001, “[redacted] Inspirations of Hope Cross.” was not received. In addition, since the pay method was changed from credit card to check on 11/17/2015, we sent a refund check for $24.49 to G. [redacted] as opposed to crediting a credit card on file. Check # [redacted] was processed on 12/17 for $24.49 and sent to the address on file: PO BOX [redacted], SUN CITY, CA [redacted]-1124. If G. [redacted] has not received the refund check yet, it will come very soon. Should G. [redacted] have any other questions, we are happy to help. Thank you. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve fully reviewed concerns and a detailed response was mailed directly to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has any questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
[redacted]
[redacted]
This e-mail is to acknowledge receipt of your...
correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Daniel E Q[redacted]
[redacted]
[redacted]
Revdex.com:At this time, I have not been contacted by JPMorgan Chase & Co. regarding complaint ID [redacted].Sincerely,[redacted]
June 22, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated June 21, 2017 regarding Mr. [redacted] complaint. We regret that Mr. [redacted] had a poor experience ordering checks with us. We invite him to call us at the number below and speak with a checks specialist who will assist in re-ordering the correct checks that he needs. We have noted his account that he will not be charged for re-printing the checks. We appreciate you bringing this matter to our attention and look forward to working with Mr. [redacted] to get him the checks he requests. Sincerely, [redacted] Client Services 866-[redacted]
August 1, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: William L. [redacted] [redacted]...
[redacted] North Walpole, NH. 03609 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 12, 2017, regarding Mr. [redacted]’s complaint. We apologize for the confusion with Mr. [redacted]’s account. Our records show that we received an order via the Internet for the “Commitment to Courage” [redacted]® lighter collection in his name on November 11, 2015. This collection is a subscription plan where each piece in the collection is sent to the client separately when each piece becomes available. Mr. [redacted] received the first eight issues in the lighter collection with the most recent being shipped in May of 2016. Due to production issues, the ninth issue (United We Stand) was delayed, but we recently received our first shipment of the lighter and it was shipped to him on July 28, 2017 as part of the collection he is still enrolled in. Since our collections are open-ended and we did not receive correspondence stating Mr. [redacted]’s desire to end the collection, the most recent issue shipped and his card was charged. Currently there are a total of eleven issues in the collection, so if Mr. [redacted] no longer wants to be enrolled in the subscription to receive the last two, he is welcome to cancel it with no penalty. I have also ordered a pre-paid postage label to be sent to him so he may return the most recent lighter for a full refund when he receives it. We do ask that if any disputes have been filed for the charge on his card that they be removed to avoid complications with any refunds. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
[redacted]This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, 2017. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
November 10, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] A....
[redacted] ...⇄ [redacted] ...⇄ /> [redacted]
Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated November 9, 2016, regarding Ms. [redacted]’ complaint. Our records show on August 23, 2016, we received an order in Ms. [redacted]’ name for 4 boxes of checks in the “[redacted] Parks” design for the price of $10.50 + $11.80 shipping and services, and order of “[redacted] Parks” address labels for the price of $7.99 + $2.99 shipping and services for a total price of $33.28. We received her payment of $29.29, however, the payment left a balance of $3.99. Even though the amount due is correct, in the interest of keeping good client relations, we have given a one-time courtesy credit to take care of the balance. If Ms. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Daniel E Q[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
June 2, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated June 1, 2017 regarding Mr. [redacted]’s complaint. We understand that Mr. [redacted] did not intend to enroll in the [redacted] Collection, therefore we have closed the sub-plan and I have processed a full refund for the second issue, [redacted] Castle. The refund of $69.98 should post on his account within 3-5 business days. If Mr. [redacted] has any other questions, he is welcome to contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter on July **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Elizabeth R[redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailresponse was provided verbally to the customer on November **, 2016. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Sanjuanita C[redacted] Executive Office Thank you, Sanjuanita C[redacted] | Chase Executive Office Sr Specialist II | 9900 Katy Freeway Houston, TX 77055 | (###-###-#### | [redacted]
January 8, 2016Ms. [redacted]Customer Relations AdvocateRevdex.com[redacted]
[redacted]
[redacted] ...
[redacted]
Case [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms. [redacted] complaint. Our records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet. Shipments were to be made to the above address and the order was processed accordingly. Our records also show we received Ms. [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, 2015. According to her request, we canceled the remaining items in this series, and no further shipments will be made. We do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged again. I have mailed Ms. [redacted] a pre-paid return label and she is welcome to return the second issue for a full refund. If Ms. [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted]Client Services
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: it is not my complaint. It is addressed to someone else. I believe they sent it in error. My name is [redacted] and it was for a [redacted] and not a snow globe.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/15) */
September 15, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Ms....
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 3, 2015, regarding Ms. [redacted]'s complaint.
After receiving this complaint, we discovered that our agent did not expedite the rerun of Ms. [redacted]'s check order as agreed to during the conversation on August 13, 2015. According to the transcripts of that conversation, we determined that Ms. [redacted] left off one of the "zeros" when entering her checking account number online and we were able to make the adjustment.
Please be advised that we do not normally reprint check orders that are due to customer errors (as she was advised by the second agent on September 3rd), but because the first agent agreed to reprint her check order it was processed accordingly after our review. Our records indicate the corrected checks were shipped on September 8, 2015, and tracking results show delivery was made on September 14, 2015 @2:02pm.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us for future assistance.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did correct and replace the order. Thank you.
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
March 6, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 4, 2017, regarding Ms. [redacted]’ complaint. Our records show on January 8, 2017 we received two orders in Ms. [redacted]’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet box. On January 11, 2017 we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the system. Unfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendor. This resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not due. We did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-5 business days after the cancellation date. In addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs. Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacement. Since Ms. [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to her. We apologize for this error and have issued the refund. Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of payment. Since Ms. [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount. Since Ms. [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed. If Ms. [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services