This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailresponse was provided verbally to the customer on November **, 2016. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Sanjuanita C[redacted] Executive Office Thank you, Sanjuanita C[redacted] | Chase Executive Office Sr Specialist II | 9900 Katy Freeway Houston, TX 77055 | (###-###-#### | [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter on July **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Elizabeth R[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
January 8, 2016Ms. [redacted]Customer Relations AdvocateRevdex.com[redacted]
[redacted]
[redacted] ...
[redacted]
Case [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms. [redacted] complaint. Our records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet. Shipments were to be made to the above address and the order was processed accordingly. Our records also show we received Ms. [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, 2015. According to her request, we canceled the remaining items in this series, and no further shipments will be made. We do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged again. I have mailed Ms. [redacted] a pre-paid return label and she is welcome to return the second issue for a full refund. If Ms. [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted]Client Services
March 6, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 4, 2017, regarding Ms. [redacted]’ complaint. Our records show on January 8, 2017 we received two orders in Ms. [redacted]’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet box. On January 11, 2017 we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the system. Unfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendor. This resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not due. We did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-5 business days after the cancellation date. In addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs. Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacement. Since Ms. [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to her. We apologize for this error and have issued the refund. Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of payment. Since Ms. [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount. Since Ms. [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed. If Ms. [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated June 1, 2017 regarding Mr. [redacted]’s complaint. We understand that Mr. [redacted] did not intend to enroll in the [redacted] Collection, therefore we have closed the sub-plan and I have processed a full refund for the second issue, [redacted] Castle. The refund of $69.98 should post on his account within 3-5 business days. If Mr. [redacted] has any other questions, he is welcome to contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
February 7, 2017 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: William [redacted] ...
...⇄ ...⇄ [redacted] ...⇄ [redacted], GA. 31804 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 6, 2017, regarding Mr. [redacted] complaint. We're sorry to disappoint Mr. [redacted], but we have been informed that there will be a delay in shipping your order of the Wizard of Oz Cuckoo Clock because of production difficulties. The latest information we received indicates shipment may not be made until the end of February. We wish to remind you of your right to cancel the order, if this is inconvenient for you. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. As an apology, I have compensated Mr. [redacted] for the inconvenience and I have upgraded the handling of his replacement at no charge to ensure he receives the clock as soon as possible. Since he has paid for the clock in full, he will receive the credit back to his card in the next 3-5 business days. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because: it is not my complaint. It is addressed to someone else. I believe they sent it in error. My name is [redacted] and it was for a [redacted] and not a snow globe.
Sincerely,
[redacted]
December 29, 2014 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Ms. [redacted]...
...⇄ [redacted] W. [redacted] ST ...⇄ [redacted], AZ [redacted]-5275 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 15, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted]’s order for item number 01-[redacted]-001. We received an online order for a [redacted] Packer’s Tote Bag on 11/30/2015, yet we sold out of stock and were unable to fulfill Ms. [redacted]’s order. We removed this item from our guarantee list on 12/10/2015 and should not have been advertised for a 12/24/2015 delivery. We deeply apologize for disappointing Ms. [redacted] and have credited her account 50% of the total cost of the tote, or $67.50. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted]
Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office
February 8, 2017 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Eddie...
[redacted] ...⇄ ...⇄ [redacted] ...⇄ [redacted] AZ. 85635 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 8, 2017, regarding Mr. [redacted] complaint. Our records indicate that the first issue in our “Kindred Spirits” collection was shipped to Mr. Loney on January 5, 2017 directly from our warehouse. Since Mr. [redacted] has informed you that he has not received his order, I see that as of today, it has also not been returned by the carrier to our return center, which leads us to believe it was lost in shipment. I am very sorry he hasn’t received his order; in the interest of good client relations, I have manually processed the return of his order and have issued a refund. Mr. [redacted] will receive a refund in the form of a credit to his credit card in the next 3-5 business days. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
[redacted] ...⇄ August 25, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mrs. Alphonse [redacted] Case # 11674812 Account # 11129620 Dear Ms. [redacted]: We are in receipt of your notification, dated August 25, 2016 regarding Mrs. [redacted]’s We sincerely apologize for any inconvenience Mrs. [redacted] has endured. We have marked her account accordingly and she will not be required to pay anything for item #17-00170-032. Moreover, we canceled the collection and she will no longer receive bills. We appreciate you bringing this matter to our attention and should Mrs. [redacted] need anything else, we request that she call us at the number below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
December 27, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Avenue ...⇄ Rosedale, MD. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 28, 2016, regarding Ms. [redacted]’s complaint. Our records show we received an order for the “Noble Guardian” stein on December 12, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Ms. [redacted], but unforeseen circumstances caused an issue in shipping. I see the label for Ms. [redacted]’s order was created on December 13, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see her order is on its way and will be delivered on January 4, 2016. We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We have compensated Ms. [redacted] and she will receive the compensation back on her card in the next 3-5 business days (excluding holidays). If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because:The charge you claim was never made by me nor authorized by me. Nor was any proof of that this transaction ever took place provided from The Bradford Exchange or any debt collection agency, this charge was completely fraudulent.In fact your company provided the debt collection agency with an entirely different account. In the attached letter your company stated that this watch was shipped to my address even though no actual receipt, purchase order, or AWB# was provided. Now you are claiming you sent this item to someone in MI whom I don't know nor have ever heard of before.Obviously your company is lying. Either you simply charged my credit card without authorization or allowed sometime to charge my card without proper verification. In either case the charge and your pursuit of me is completely fraudulent.I am now contacting the NY State Attorney General's Consumer Fraud Bureau regarding your companies fraudulent and baseless claims. If you continue to persist pursuing this fraudulent debt we will be forced to take full legal action against The Bradford Exchange and any and all parties representing on your behalf.I demand that you retract all claims against me for this fraudulent charge in writing on company letterhead and signed by an authorized representative of The Bradford Exchange.Sincerely,Stefani [redacted] When we challenged the collection it was successfully removed before you nor any agency working on your behalf could actually provide legitimate proof that any order occurred.
Sincerely,
Stefani [redacted]
May 18, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ ...⇄ />
[redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 9, 2017, regarding Mr. [redacted] complaint. We are very sorry for the confusion surrounding Mr. [redacted] checks order. Our records show that he emailed us with his concerns on February 7, 2017 and the agent responded, explaining his checks would be reprinted at the same introductory price as the original order. We received another e-mail from him and a supervisor responded on February 11, 2017 offering a free rerun of the checks for him, however, they explained that we need the correct account information. We did not receive any further correspondence from him, so we were unable to print the checks. We will still rerun the checks for Mr. [redacted], however, he will need to call us and relay the correct information to an agent so we can print them correctly. I have noted in his account to reprint the checks if he would still like to receive them, or to give him a full refund. I have ordered a pre-paid postage label that will be mailed to the above address so he may return the checks to us at no cost to him. If Mr. [redacted] has any other questions, would like to give the correct information for a reprint, or to get a full refund, he may contact us directly; our toll free number is 866-[redacted]-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response was provided verbally to the customer on January *, 2016. We have addressed this matter previously on December **, 2015 and consider it to be closed. We will not be responding to any future correspondence regarding this issue. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted]
This is in response to the complaint from [redacted] – Case No. 1[redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on May **, 2017. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on September **, 2015....
...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], extension [redacted]. Sincerely, Edward A[redacted]
April 21, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Cameron [redacted]...
...⇄ [redacted] ...⇄ />
[redacted]
Case # [redacted]
Account # 6[redacted]
Dear Ms. [redacted]
We are in receipt of your notification, dated April 21,
2016, regarding Mr. [redacted] complaint.
Our records show we received
an order for 2 boxes of the “Seattle Mariners MLB” personalized checks on April
15, 2016. The order included the 2 boxes of checks at an introductory price of
$14.39. There were two add-ons that were selected during the ordering process
that included our [redacted] for $2.45 per box and
our Identity Restoration Program at the price of $7.00. The total for the [redacted]
and Identity Restoration programs together are $11.90.
We apologize for any
confusion during our checkout process. We understand that mistakes do happen,
and in the interest of keeping good client relations, I have credited the $7.00
to Mr. [redacted] account leaving a total balance of $19.29 for the checks.
If Mr. [redacted] has any other
questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to
6:00 p.m. (CT).
Thank you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailresponse was provided verbally to the customer on November **, 2016. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, Sanjuanita C[redacted] Executive Office Thank you, Sanjuanita C[redacted] | Chase Executive Office Sr Specialist II | 9900 Katy Freeway Houston, TX 77055 | (###-###-#### | [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter on July **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Elizabeth R[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
January 8, 2016Ms. [redacted]Customer Relations AdvocateRevdex.com[redacted]
[redacted]
[redacted] ...
[redacted]
Case [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms. [redacted] complaint. Our records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet. Shipments were to be made to the above address and the order was processed accordingly. Our records also show we received Ms. [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, 2015. According to her request, we canceled the remaining items in this series, and no further shipments will be made. We do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged again. I have mailed Ms. [redacted] a pre-paid return label and she is welcome to return the second issue for a full refund. If Ms. [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted]Client Services
March 6, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 4, 2017, regarding Ms. [redacted]’ complaint. Our records show on January 8, 2017 we received two orders in Ms. [redacted]’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet box. On January 11, 2017 we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the system. Unfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendor. This resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not due. We did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-5 business days after the cancellation date. In addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs. Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacement. Since Ms. [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to her. We apologize for this error and have issued the refund. Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of payment. Since Ms. [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount. Since Ms. [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed. If Ms. [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
June 2, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated June 1, 2017 regarding Mr. [redacted]’s complaint. We understand that Mr. [redacted] did not intend to enroll in the [redacted] Collection, therefore we have closed the sub-plan and I have processed a full refund for the second issue, [redacted] Castle. The refund of $69.98 should post on his account within 3-5 business days. If Mr. [redacted] has any other questions, he is welcome to contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
February 7, 2017 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: William [redacted] ...
...⇄ ...⇄ [redacted] ...⇄ [redacted], GA. 31804 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 6, 2017, regarding Mr. [redacted] complaint. We're sorry to disappoint Mr. [redacted], but we have been informed that there will be a delay in shipping your order of the Wizard of Oz Cuckoo Clock because of production difficulties. The latest information we received indicates shipment may not be made until the end of February. We wish to remind you of your right to cancel the order, if this is inconvenient for you. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. As an apology, I have compensated Mr. [redacted] for the inconvenience and I have upgraded the handling of his replacement at no charge to ensure he receives the clock as soon as possible. Since he has paid for the clock in full, he will receive the credit back to his card in the next 3-5 business days. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because: it is not my complaint. It is addressed to someone else. I believe they sent it in error. My name is [redacted] and it was for a [redacted] and not a snow globe.
Sincerely,
[redacted]
December 29, 2014 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Ms. [redacted]...
...⇄ [redacted] W. [redacted] ST ...⇄ [redacted], AZ [redacted]-5275 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 15, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted]’s order for item number 01-[redacted]-001. We received an online order for a [redacted] Packer’s Tote Bag on 11/30/2015, yet we sold out of stock and were unable to fulfill Ms. [redacted]’s order. We removed this item from our guarantee list on 12/10/2015 and should not have been advertised for a 12/24/2015 delivery. We deeply apologize for disappointing Ms. [redacted] and have credited her account 50% of the total cost of the tote, or $67.50. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted]
Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office
February 8, 2017 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Eddie...
[redacted] ...⇄ ...⇄ [redacted] ...⇄ [redacted] AZ. 85635 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 8, 2017, regarding Mr. [redacted] complaint. Our records indicate that the first issue in our “Kindred Spirits” collection was shipped to Mr. Loney on January 5, 2017 directly from our warehouse. Since Mr. [redacted] has informed you that he has not received his order, I see that as of today, it has also not been returned by the carrier to our return center, which leads us to believe it was lost in shipment. I am very sorry he hasn’t received his order; in the interest of good client relations, I have manually processed the return of his order and have issued a refund. Mr. [redacted] will receive a refund in the form of a credit to his credit card in the next 3-5 business days. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Ms. Esther...
[redacted] ...⇄ August 25, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mrs. Alphonse [redacted] Case # 11674812 Account # 11129620 Dear Ms. [redacted]: We are in receipt of your notification, dated August 25, 2016 regarding Mrs. [redacted]’s We sincerely apologize for any inconvenience Mrs. [redacted] has endured. We have marked her account accordingly and she will not be required to pay anything for item #17-00170-032. Moreover, we canceled the collection and she will no longer receive bills. We appreciate you bringing this matter to our attention and should Mrs. [redacted] need anything else, we request that she call us at the number below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
December 27, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Avenue ...⇄ Rosedale, MD. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 28, 2016, regarding Ms. [redacted]’s complaint. Our records show we received an order for the “Noble Guardian” stein on December 12, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Ms. [redacted], but unforeseen circumstances caused an issue in shipping. I see the label for Ms. [redacted]’s order was created on December 13, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see her order is on its way and will be delivered on January 4, 2016. We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We have compensated Ms. [redacted] and she will receive the compensation back on her card in the next 3-5 business days (excluding holidays). If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because:The charge you claim was never made by me nor authorized by me. Nor was any proof of that this transaction ever took place provided from The Bradford Exchange or any debt collection agency, this charge was completely fraudulent.In fact your company provided the debt collection agency with an entirely different account. In the attached letter your company stated that this watch was shipped to my address even though no actual receipt, purchase order, or AWB# was provided. Now you are claiming you sent this item to someone in MI whom I don't know nor have ever heard of before.Obviously your company is lying. Either you simply charged my credit card without authorization or allowed sometime to charge my card without proper verification. In either case the charge and your pursuit of me is completely fraudulent.I am now contacting the NY State Attorney General's Consumer Fraud Bureau regarding your companies fraudulent and baseless claims. If you continue to persist pursuing this fraudulent debt we will be forced to take full legal action against The Bradford Exchange and any and all parties representing on your behalf.I demand that you retract all claims against me for this fraudulent charge in writing on company letterhead and signed by an authorized representative of The Bradford Exchange.Sincerely,Stefani [redacted] When we challenged the collection it was successfully removed before you nor any agency working on your behalf could actually provide legitimate proof that any order occurred.
Sincerely,
Stefani [redacted]
May 18, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ ...⇄ /> [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 9, 2017, regarding Mr. [redacted] complaint. We are very sorry for the confusion surrounding Mr. [redacted] checks order. Our records show that he emailed us with his concerns on February 7, 2017 and the agent responded, explaining his checks would be reprinted at the same introductory price as the original order. We received another e-mail from him and a supervisor responded on February 11, 2017 offering a free rerun of the checks for him, however, they explained that we need the correct account information. We did not receive any further correspondence from him, so we were unable to print the checks. We will still rerun the checks for Mr. [redacted], however, he will need to call us and relay the correct information to an agent so we can print them correctly. I have noted in his account to reprint the checks if he would still like to receive them, or to give him a full refund. I have ordered a pre-paid postage label that will be mailed to the above address so he may return the checks to us at no cost to him. If Mr. [redacted] has any other questions, would like to give the correct information for a reprint, or to get a full refund, he may contact us directly; our toll free number is 866-[redacted]-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response was provided verbally to the customer on January *, 2016. We have addressed this matter previously on December **, 2015 and consider it to be closed. We will not be responding to any future correspondence regarding this issue. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted]
This is in response to the complaint from [redacted] – Case No. 1[redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on May **, 2017. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on September **, 2015....
...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], extension [redacted]. Sincerely, Edward A[redacted]
April 21, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Cameron [redacted]...
...⇄
[redacted] ...⇄ /> [redacted]
Case # [redacted]
Account # 6[redacted]
Dear Ms. [redacted]
We are in receipt of your notification, dated April 21,
2016, regarding Mr. [redacted] complaint.
Our records show we received
an order for 2 boxes of the “Seattle Mariners MLB” personalized checks on April
15, 2016. The order included the 2 boxes of checks at an introductory price of
$14.39. There were two add-ons that were selected during the ordering process
that included our [redacted] for $2.45 per box and
our Identity Restoration Program at the price of $7.00. The total for the [redacted]
and Identity Restoration programs together are $11.90.
We apologize for any
confusion during our checkout process. We understand that mistakes do happen,
and in the interest of keeping good client relations, I have credited the $7.00
to Mr. [redacted] account leaving a total balance of $19.29 for the checks.
If Mr. [redacted] has any other
questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to
6:00 p.m. (CT).
Thank you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services