Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase has told me I must take my complaint to [redacted] to get a resolution. Mr. D[redacted] has spoken with another department and they refuse to come to any resolution in my favor for this case. I will be taking my complaint to [redacted] in hopes that someone can help me out with the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %
March 15, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ Shakopee, MN 55379-4478 Case # [redacted] Account # [redacted] Dear Ms. [redacted]
We are in receipt of your notification, dated March 4, 2018, regarding Ms. [redacted] complaint. We apologize for the confusion regarding Ms. [redacted] order for “Thomas Kinkade Holiday Centerpiece” collection. In reviewing Ms. [redacted] complaint, we understand she only wanted to order the first lantern in the collection. However, after called our Customer Service department, she agreed to purchase three lanterns. There were a total of six lanterns sent. We are very sorry for the misunderstanding and we have settled the open balance.. If she would like to return more lanterns, please let us know how many so that we may send pre-paid shipping labels. Again, we apologize for any inconvenience this has caused Ms. [redacted] If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence for Barbara A. R[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint....
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Katherine D[redacted] Executive Office ...⇄ [redacted]
July 21, 2016Ms. Esther [redacted]Customer Relations AdvocateRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Kayla [redacted]...
...⇄ 1520 26th Street ...⇄ Cody, WY. 82414 Case # 11573603Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 20, 2016, regarding Ms. [redacted]’s complaint. We apologize to Ms. [redacted] for the wait in receiving the “Together We’re a Winning Team” [redacted] Precious Moments figurine. When she contacted us after the 30-day wait period on July 7, 2016, we ordered a replacement and it was shipped out July 12, 2016. She can use this trac[redacted] number [redacted] on www.fedex.com/us if she hasn’t received it, however, FedEx shows her package was delivered July 20, 2016 at 2:28 p.m. If she has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted]Client Services
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
C [redacted]
May 11, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄[redacted] ...⇄ />
[redacted] [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 11, 2016, regarding Mr. [redacted]’s complaint. We wish to assure Mr. [redacted] that we have received his returned shipment of "Jack’s House" and the “Nightmare Before Christmas” black tree with stand. Our records show a credit was issued back to his card ending in ([redacted]) on March 18, 2016 for “Jack’s House” in the amount of $69.98 and another refund was given March 24, 2016 for the tree in the amount of $69.98. If the posting date for his next monthly credit card statement had already passed, this credit should have appeared on the following month's statement. If Mr. [redacted] has not received the refunds, we urge him to contact the credit card company immediately. If he has further questions he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on December **, 2015. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office
September 26, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Nury...
[redacted] ...⇄[redacted] ...⇄ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notice, dated September 25, 2016, regarding Ms. [redacted]’s complaint. I apologize for any confusion regarding Ms. [redacted]’s order of “The Life of Christ” Limoges box collection. We received the order in her name on February 19, 2016 and shipped out the first issue, “The Nativity,” on February 22 and received the payment of $48.98 on March 22. The following shows the history of the five issues in the collection that were sent out and the date we received payment: Product Name Date Shipped Total Due Payment Payment Date Refund date The Nativity 2/22/16 $48.98 $48.98 03/22/16 7/12/16 Healing the Blind 3/24/16 $48.98 $48.98 4/19/16 7/12/16 Wal[redacted] on Water 4/21/16 $48.98 $0.00 Item returned before payment made No refund due as no payment was made Display 5/12/16 $9.99 $9.99 (Split Payment) 5/18/16 5/18/16 Woman at Well 5/17/16 $48.98 $38.99 (Split Payment) 5/18/16 7/12/16 Balance of $9.99 settled with return The first two payments made were applied to the first two shipments as expected, however, we did not receive the payment for the $9.99 display. When Ms. [redacted] sent in her third payment of $48.98, the next shipment, “Woman at Well,” was already sent out and $9.99 was applied to the display and the remainder of the payment ($38.99), was applied to the last shipment, leaving a balance of $9.99. This remaining balance was settled with the return of the last item. We received all of her returns and issued four refund checks, two for $48.98, one for $38.99, and the fourth for $9.99. While she received the first three, we can only assume the last check for $9.99 was lost in the mail. On September 13, 2016 a representative reissued a refund check for the same amount which she should receive under separate cover by the end of next week. Since we have refunded each payment that was made for the return items, and we are not responsible for additional costs such as printing or copying, we are considering this matter closed. If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This email is to acknowledge receipt of your correspondence from [redacted] - ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided to the customer on October **, 2016. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Alberto O[redacted]
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted]
[redacted]
[redacted] Account # [redacted]...
Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 28, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. We received an online order for item # 01-[redacted]-001 on 12/13/2015. Her payment was authorized and the ring was sent to the engraver. Upon the time of purchase, her ring was guaranteed for Christmas Delivery. We received the ring back from the engraver on 12/22/2015 and shipped it [redacted], **, tracking # [redacted]; http://[redacted].ly/1PzJn7i. This method of delivery is supposed to arrive within two business days making it arrive on 12/24 as guaranteed by our company, however, according to the carrier [redacted], the item was picked up from our warehouse on 12/22/2015 and not delivered until 12/28/2015. We did follow all procedures appropriately and I regret that the carrier did not meet the instructed deadline. For Ms. [redacted] disappointment in this process, we have applied a 50% discount to the total cost of the item. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted] Client Services
March 27, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Claudia [redacted] ...⇄ [redacted] ...⇄ [redacted], OH. 45013 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 16, 2017, regarding Ms. [redacted] complaint. We understand Ms, [redacted] frustration, however, the clock was out of stock and we had to wait until the new shipment arrived. We received our next shipment just days after our previous response and her clock has been shipped. She can use this tracking number [redacted] on www.fedex.com./us to keep an eye on it; her package will be delivered by the end of day Thursday, March 30, 2017. Since Ms. [redacted] order has been shipped, we are considering this matter closed. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That fee was supposed to be waived. I was told, and the Revdex.com was told I would not be charged that fee. Please do not make me have to contact the Revdex.com and the federal Trade Commission Consumer Complaints Dept AGAIN about your errors, scams and mistakes on my account. Your delays and messups cost me THOUSANDS of dollars, aggravation, embarrassment and serious problems in the scientific and photographic communities. You did NOTHING you promised, you screwed EVERYTHING up every step of the way. Please only reply with the confirmation that the fee was reimbursed. I will keep a copy of this email for the above agencies until I receive your confirmation that the fee was reimbursed to my account.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer over the phone on August **, 2016 and written response was provided on August ** and September **, 2016. We have addressed this matter previously and consider it to be closed. We will not be responding to any future correspondence regarding this issue unless the customer provides us with the requested information. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Jorge P[redacted] Executive Office
November 25, 2015[redacted]Customer Relations ManagerRevdex.com330 N. Wabash Avenue, Suite
2006Chicago, IL 60611RE: [redacted]...
[redacted] ...⇄ [redacted]Account [redacted]Dear [redacted]We are in receipt of your notification, dated November
25 regarding [redacted] complaint.Our records show that we received an order in the name
of [redacted] at the above address on September 28, 2015. At the time we
received the request, we had no way of knowing it was not a legitimate order,
and we have both been a victim of the fraudulent activity. Our records also indicate that after the complaint was
filed, [redacted] contacted us November 25 about the order in question and a
representative canceled the order under her name and I have removed her from
our mailing and contact lists.Since [redacted] contacted us after the complaint was
filed, and we fulfilled all of her requests, we consider this matter closed. Thank
you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the
future.Sincerely,[redacted]Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will just have my attorney involved in their careless act where they were the cause for me being hospitalized for closing my account without telling me. a new law needs to be passed on there unconsideration saying they have no need to tell they're customers they are closing an account my illnesses could have been serious and they will pay for what they did this whole company is inconsiderate and I will notify the president and ceo of chase bank as well and my attorney general I will take them to court and present my health documents. I don't event want an account with an inconsiderate company like this that's why everyone is leaving chase bank because you'll are inconsiderate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted] We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on October *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 8, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] L. [redacted]...
...⇄ [redacted] Coors Blvd. NW Apt. 3901 ...⇄ [redacted], NM. 87120 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 7, 2016, regarding Ms. [redacted]’s complaint. We are very sorry for the confusion regarding Ms. [redacted] account. We received an order via U.S. Mail in Ms. [redacted]’s name for the “[redacted]” bracelet on October 27, 2016. That same day, an invoice requesting the first payment was sent out and we did not receive a response. On November 26, 2016 we received an e-mail from her which is when we explained the payment was due. We received the credit card number for the order and the order was authorized. This bracelet is currently out of stock, however, we are receiving a new shipment very shortly as this item is under our Christmas Guarantee. This means it will arrive no later than December 24, 2016. I have given a free upgrade in shipping to ensure Ms. [redacted] will receive the bracelet in time. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not had my issue resolved. Chase nor [redacted] is trying to get my money back for charges that are not valid.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase has told me I must take my complaint to [redacted] to get a resolution. Mr. D[redacted] has spoken with another department and they refuse to come to any resolution in my favor for this case. I will be taking my complaint to [redacted] in hopes that someone can help me out with the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %
March 15, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ Shakopee, MN 55379-4478 Case # [redacted] Account # [redacted] Dear Ms. [redacted]
We are in receipt of your notification, dated March 4, 2018, regarding Ms. [redacted] complaint. We apologize for the confusion regarding Ms. [redacted] order for “Thomas Kinkade Holiday Centerpiece” collection. In reviewing Ms. [redacted] complaint, we understand she only wanted to order the first lantern in the collection. However, after called our Customer Service department, she agreed to purchase three lanterns. There were a total of six lanterns sent. We are very sorry for the misunderstanding and we have settled the open balance.. If she would like to return more lanterns, please let us know how many so that we may send pre-paid shipping labels. Again, we apologize for any inconvenience this has caused Ms. [redacted] If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence for Barbara A. R[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint....
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Katherine D[redacted] Executive Office ...⇄ [redacted]
July 21, 2016Ms. Esther [redacted]Customer Relations AdvocateRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Kayla [redacted]...
...⇄ 1520 26th Street ...⇄ Cody, WY. 82414 Case # 11573603Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 20, 2016, regarding Ms. [redacted]’s complaint. We apologize to Ms. [redacted] for the wait in receiving the “Together We’re a Winning Team” [redacted] Precious Moments figurine. When she contacted us after the 30-day wait period on July 7, 2016, we ordered a replacement and it was shipped out July 12, 2016. She can use this trac[redacted] number [redacted] on www.fedex.com/us if she hasn’t received it, however, FedEx shows her package was delivered July 20, 2016 at 2:28 p.m. If she has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted]Client Services
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
C [redacted]
May 11, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ /> [redacted] [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 11, 2016, regarding Mr. [redacted]’s complaint. We wish to assure Mr. [redacted] that we have received his returned shipment of "Jack’s House" and the “Nightmare Before Christmas” black tree with stand. Our records show a credit was issued back to his card ending in ([redacted]) on March 18, 2016 for “Jack’s House” in the amount of $69.98 and another refund was given March 24, 2016 for the tree in the amount of $69.98. If the posting date for his next monthly credit card statement had already passed, this credit should have appeared on the following month's statement. If Mr. [redacted] has not received the refunds, we urge him to contact the credit card company immediately. If he has further questions he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on December **, 2015. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office
September 26, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Nury...
[redacted] ...⇄ [redacted] ...⇄ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notice, dated September 25, 2016, regarding Ms. [redacted]’s complaint. I apologize for any confusion regarding Ms. [redacted]’s order of “The Life of Christ” Limoges box collection. We received the order in her name on February 19, 2016 and shipped out the first issue, “The Nativity,” on February 22 and received the payment of $48.98 on March 22. The following shows the history of the five issues in the collection that were sent out and the date we received payment: Product Name Date Shipped Total Due Payment Payment Date Refund date The Nativity 2/22/16 $48.98 $48.98 03/22/16 7/12/16 Healing the Blind 3/24/16 $48.98 $48.98 4/19/16 7/12/16 Wal[redacted] on Water 4/21/16 $48.98 $0.00 Item returned before payment made No refund due as no payment was made Display 5/12/16 $9.99 $9.99 (Split Payment) 5/18/16 5/18/16 Woman at Well 5/17/16 $48.98 $38.99 (Split Payment) 5/18/16 7/12/16 Balance of $9.99 settled with return The first two payments made were applied to the first two shipments as expected, however, we did not receive the payment for the $9.99 display. When Ms. [redacted] sent in her third payment of $48.98, the next shipment, “Woman at Well,” was already sent out and $9.99 was applied to the display and the remainder of the payment ($38.99), was applied to the last shipment, leaving a balance of $9.99. This remaining balance was settled with the return of the last item. We received all of her returns and issued four refund checks, two for $48.98, one for $38.99, and the fourth for $9.99. While she received the first three, we can only assume the last check for $9.99 was lost in the mail. On September 13, 2016 a representative reissued a refund check for the same amount which she should receive under separate cover by the end of next week. Since we have refunded each payment that was made for the return items, and we are not responsible for additional costs such as printing or copying, we are considering this matter closed. If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This email is to acknowledge receipt of your correspondence from [redacted] - ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided to the customer on October **, 2016. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Alberto O[redacted]
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted]
[redacted]
[redacted] Account # [redacted]...
Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 28, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. We received an online order for item # 01-[redacted]-001 on 12/13/2015. Her payment was authorized and the ring was sent to the engraver. Upon the time of purchase, her ring was guaranteed for Christmas Delivery. We received the ring back from the engraver on 12/22/2015 and shipped it [redacted], **, tracking # [redacted]; http://[redacted].ly/1PzJn7i. This method of delivery is supposed to arrive within two business days making it arrive on 12/24 as guaranteed by our company, however, according to the carrier [redacted], the item was picked up from our warehouse on 12/22/2015 and not delivered until 12/28/2015. We did follow all procedures appropriately and I regret that the carrier did not meet the instructed deadline. For Ms. [redacted] disappointment in this process, we have applied a 50% discount to the total cost of the item. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted] Client Services
March 27, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Claudia [redacted] ...⇄ [redacted] ...⇄ [redacted], OH. 45013 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 16, 2017, regarding Ms. [redacted] complaint. We understand Ms, [redacted] frustration, however, the clock was out of stock and we had to wait until the new shipment arrived. We received our next shipment just days after our previous response and her clock has been shipped. She can use this tracking number [redacted] on www.fedex.com./us to keep an eye on it; her package will be delivered by the end of day Thursday, March 30, 2017. Since Ms. [redacted] order has been shipped, we are considering this matter closed. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That fee was supposed to be waived. I was told, and the Revdex.com was told I would not be charged that fee. Please do not make me have to contact the Revdex.com and the federal Trade Commission Consumer Complaints Dept AGAIN about your errors, scams and mistakes on my account. Your delays and messups cost me THOUSANDS of dollars, aggravation, embarrassment and serious problems in the scientific and photographic communities. You did NOTHING you promised, you screwed EVERYTHING up every step of the way. Please only reply with the confirmation that the fee was reimbursed. I will keep a copy of this email for the above agencies until I receive your confirmation that the fee was reimbursed to my account.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer over the phone on August **, 2016 and written response was provided on August ** and September **, 2016. We have addressed this matter previously and consider it to be closed. We will not be responding to any future correspondence regarding this issue unless the customer provides us with the requested information. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Jorge P[redacted] Executive Office
November 25, 2015[redacted]Customer Relations ManagerRevdex.com330 N. Wabash Avenue, Suite
2006Chicago, IL 60611RE: [redacted]...
[redacted] ...⇄ [redacted]Account [redacted]Dear [redacted]We are in receipt of your notification, dated November
25 regarding [redacted] complaint.Our records show that we received an order in the name
of [redacted] at the above address on September 28, 2015. At the time we
received the request, we had no way of knowing it was not a legitimate order,
and we have both been a victim of the fraudulent activity. Our records also indicate that after the complaint was
filed, [redacted] contacted us November 25 about the order in question and a
representative canceled the order under her name and I have removed her from
our mailing and contact lists.Since [redacted] contacted us after the complaint was
filed, and we fulfilled all of her requests, we consider this matter closed. Thank
you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the
future.Sincerely,[redacted]Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will just have my attorney involved in their careless act where they were the cause for me being hospitalized for closing my account without telling me. a new law needs to be passed on there unconsideration saying they have no need to tell they're customers they are closing an account my illnesses could have been serious and they will pay for what they did this whole company is inconsiderate and I will notify the president and ceo of chase bank as well and my attorney general I will take them to court and present my health documents. I don't event want an account with an inconsiderate company like this that's why everyone is leaving chase bank because you'll are inconsiderate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted] We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on October *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 8, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] L. [redacted]...
...⇄ [redacted] Coors Blvd. NW Apt. 3901 ...⇄ [redacted], NM. 87120 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 7, 2016, regarding Ms. [redacted]’s complaint. We are very sorry for the confusion regarding Ms. [redacted] account. We received an order via U.S. Mail in Ms. [redacted]’s name for the “[redacted]” bracelet on October 27, 2016. That same day, an invoice requesting the first payment was sent out and we did not receive a response. On November 26, 2016 we received an e-mail from her which is when we explained the payment was due. We received the credit card number for the order and the order was authorized. This bracelet is currently out of stock, however, we are receiving a new shipment very shortly as this item is under our Christmas Guarantee. This means it will arrive no later than December 24, 2016. I have given a free upgrade in shipping to ensure Ms. [redacted] will receive the bracelet in time. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not had my issue resolved. Chase nor [redacted] is trying to get my money back for charges that are not valid.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by JPMorgan Chase & Co. regarding complaint ID [redacted].Sincerely,[redacted]