December 12, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] 10th Ave South ...⇄ [redacted], MN. [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 10, 2016, regarding Mr. [redacted] complaint. We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing list. I have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Tell us why here... [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄[redacted] ...⇄ Noblesville, IN 46060 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of Ms. [redacted] rebuttal from March 16, 2018. We have reached out to the Call Center about this situation and they will review the situation with the agents. If a customer does not want to continue to use their credit card for collection shipment payments, the agents can remove the credit card at any time. We apologize that this did not occur. Once Ms. [redacted] changed her payment method from [redacted] to Credit Card, 7 shipments released and billed to Ms. [redacted] credit card. If she does not want the charges to appear on her credit card statement, we can credit back her credit card and invoice her for the items that she received or she can return the items for a refund. If Ms. [redacted] has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Sincerely, [redacted] Client Services
Initial Business Response /* (1000, 5, 2015/05/18) */
May 18, 2015
Ms. Nita [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Mr. Michael [redacted]
[redacted]
Case #...
[redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your e-mail, dated May 11, 2015, regarding Mr. [redacted]'s complaint.
Each year we make every attempt to supply our customer's with their chosen gifts on time for Mother's Day. Unfortunately, as much as we try to be prepare for every possible obstacle, no amount of planning will ensure that we are 100% successful. And for this, we sincerely apologize.
As our goal is to deliver orders on time during Mother's Day, we often implement FREE upgraded shipping on those orders that are shipped at the last minute. Unfortunately, Federal Express and United Parcel Service do not deliver to Post Office Boxes, and therefore, we were unable to utilize the upgraded shipping methods to deliver Mr. [redacted]'s order on time.
Our records indicate Mr. [redacted] placed his order on-line on time for Mother's Day delivery, but may have been unaware of possible delays when shipping to Post Office Boxes. We wish to assure you we are always looking for ways to improve the ordering experience, and are addressing this issue as we speak.
In the meantime, because we did not meet our promise to deliver his order on time, we are issuing a house credit for the shipping fee, plus 15% of the total cost of the pendant. We trust he has received his order by now, and if he has any further questions or concerns he can contact me directly at the number below.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Mary [redacted]
Client Services
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because when I was trying to get in touch with someone I was given a run around. then when I finally did speak with someone he could not provide me with any tracking info untill a week later. I do not know what kind of business they are running, but I do not wish to ever trust them with a order again
June 9, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄[redacted] ...⇄ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 8, 2016, regarding Ms. [redacted]’ complaint. We received an order from Ms. [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $58.93 to be paid in two installments of $29.46. We are very sorry Ms. [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clients. When she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $29.46 and the order shipped. We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collection. A pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to her. Normally it takes 30 days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $29.46 and that amount will be returned to her card within the next 72 hours. If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
When I first ordered it the delivery time was December 18th- Jan 3rd it was not changed from that until after I received the other ornament I ordered! You should have said it could not be delivered by Christmas! I do not appreciate your handling of this situation or how slow your customer service is! I want the ornament, but in future mention that a product can not be delivered for Christmas and is not in stock yet, but taking future orders! I expected better from you, so extremely disappointed, that you let down a Mother of a Sailor!!!
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Initial Business Response /* (1000, 5, 2015/10/27) */
10/27/2015
Ms. Nita [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Mr. [redacted]
[redacted]
Case #...
94575901
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your email dated 10/26/2015 regarding Mr. [redacted]'s complaint.
Our records show that we received an order via the Internet for 4 boxes of [redacted] Exchange Checks in the Enduring Faith check design on 7/28/2015. Our website requests that all of the ordering and account information that is entered be verified before completion of the order. We processed the order accordingly, and it was shipped to Mr. [redacted] on 8/3/2015.
Because we request that our clients verify all account information prior to completing their orders, we do not typically arrange for a rerun of the checks in cases of customer error. However, on a one-time basis, and as a matter of good client relations, we would like to completely refund Mr. [redacted] and offer to rerun his checks at the introductory price. We request that he call us to order so to ensure the correct account and routing numbers be applied and the introductory price is honored. Our toll-free phone number is [redacted]
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Kelsey [redacted]
Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and the case has been referred to our affiliate JP Morgan Securities LLC. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you once it has been provided. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ 123 Your Street ...⇄ New York, NY. 10101 Case # [redacted] Account # Unknown Dear Ms. [redacted]: We are in receipt of your notification, March 29, 2017, regarding Mr. [redacted]’s complaint. We understand Mr. [redacted]’s concern and have removed his e-mail address from our system. Since the address has been removed, his information will not be provided to third parties. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
October 18, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE[redacted] ...⇄ />
[redacted] ...⇄ />
[redacted] [redacted]
* Dear Ms. [redacted] We are in receipt of your notification, dated October 16, 2017, regarding Ms. [redacted] rebuttal. We understand Ms. [redacted] frustration, however, we have not lied. Refunds do take time and are not instantly returned. As explained in the previous response, all refunds are returned to a client in the same manner as the payment was made. Since Ms. [redacted] has canceled the credit card she used, the refund will still go back to the canceled card in the next 3-5 business days (dependent on the credit card company), and the credit card company will mail her a check. We have removed her credit card from the system so it will not be charged again. The subscription has also been canceled so she will no longer receive any shipments in the collection. We have already provided a copy of the verbiage in the letter that was sent to Ms. [redacted] explaining the latest lighter and a pre-paid postage label has been ordered so she may return it at no cost to her or she may keep it as an apology. Since the subscription has already been canceled, and we have issued her refund, we are considering this matter is closed. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no.[redacted]. We take consumer feedback very seriously. We have fully reviewed this matter and responded in writing to the customer on July **, 2015 regarding the issue. In order to protect consumer privacy,...
the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].
Complaint: 12433396
I am rejecting this response because:They lie. I have NOT received a refund of $48.98. All I know is that they say this is cancelled but I don't have proof of that. I have had to cancel my account card with my bank because of their unauthorized access to my account. I did not give them permission to charge me for something I never received notice of. Oh yes another lie.I want my money back as quickly as they took it out of my account!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11295924, and find that this resolution is satisfactory to me.
Sincerely,
Dolores [redacted]
January 27, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 27, 2017, regarding Ms. [redacted]’s complaint. Our records show that we received an order for the “The Nightmare Before Christmas Music Box” on December 5, 2016 in Ms. [redacted]’s name. We are very sorry it was broken when it arrived. We did order a replacement but, unfortunately, the music box is currently out of stock and we are expecting it to ship around the beginning of March. I apologize for this unexpected delay. Since Ms. [redacted] no longer wishes to receive the music box, I have canceled the replacement and issued a full refund. She will receive the refund back on her card in the next 3-5 business days. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer January **, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Ariel J[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the kindness expressed by the business in their response to the Revdex.com, it is unfortunate the same kindness wasn't shown to me in the first place, which would have negated my need to involve the Revdex.com to resolve the issue.
Sincerely,
[redacted]
December 12, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] 10th Ave South ...⇄ [redacted], MN. [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 10, 2016, regarding Mr. [redacted] complaint. We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing list. I have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Tell us why here... [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄ [redacted] ...⇄ Noblesville, IN 46060 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of Ms. [redacted] rebuttal from March 16, 2018. We have reached out to the Call Center about this situation and they will review the situation with the agents. If a customer does not want to continue to use their credit card for collection shipment payments, the agents can remove the credit card at any time. We apologize that this did not occur. Once Ms. [redacted] changed her payment method from [redacted] to Credit Card, 7 shipments released and billed to Ms. [redacted] credit card. If she does not want the charges to appear on her credit card statement, we can credit back her credit card and invoice her for the items that she received or she can return the items for a refund. If Ms. [redacted] has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Sincerely, [redacted] Client Services
Initial Business Response /* (1000, 5, 2015/05/18) */
May 18, 2015
Ms. Nita [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Mr. Michael [redacted]
[redacted]
Case #...
[redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your e-mail, dated May 11, 2015, regarding Mr. [redacted]'s complaint.
Each year we make every attempt to supply our customer's with their chosen gifts on time for Mother's Day. Unfortunately, as much as we try to be prepare for every possible obstacle, no amount of planning will ensure that we are 100% successful. And for this, we sincerely apologize.
As our goal is to deliver orders on time during Mother's Day, we often implement FREE upgraded shipping on those orders that are shipped at the last minute. Unfortunately, Federal Express and United Parcel Service do not deliver to Post Office Boxes, and therefore, we were unable to utilize the upgraded shipping methods to deliver Mr. [redacted]'s order on time.
Our records indicate Mr. [redacted] placed his order on-line on time for Mother's Day delivery, but may have been unaware of possible delays when shipping to Post Office Boxes. We wish to assure you we are always looking for ways to improve the ordering experience, and are addressing this issue as we speak.
In the meantime, because we did not meet our promise to deliver his order on time, we are issuing a house credit for the shipping fee, plus 15% of the total cost of the pendant. We trust he has received his order by now, and if he has any further questions or concerns he can contact me directly at the number below.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Mary [redacted]
Client Services
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because when I was trying to get in touch with someone I was given a run around. then when I finally did speak with someone he could not provide me with any tracking info untill a week later. I do not know what kind of business they are running, but I do not wish to ever trust them with a order again
June 9, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 8, 2016, regarding Ms. [redacted]’ complaint. We received an order from Ms. [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $58.93 to be paid in two installments of $29.46. We are very sorry Ms. [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clients. When she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $29.46 and the order shipped. We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collection. A pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to her. Normally it takes 30 days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $29.46 and that amount will be returned to her card within the next 72 hours. If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
When I first ordered it the delivery time was December 18th- Jan 3rd it was not changed from that until after I received the other ornament I ordered! You should have said it could not be delivered by Christmas! I do not appreciate your handling of this situation or how slow your customer service is! I want the ornament, but in future mention that a product can not be delivered for Christmas and is not in stock yet, but taking future orders! I expected better from you, so extremely disappointed, that you let down a Mother of a Sailor!!!
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Initial Business Response /* (1000, 5, 2015/10/27) */
10/27/2015
Ms. Nita [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Mr. [redacted]
[redacted]
Case #...
94575901
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your email dated 10/26/2015 regarding Mr. [redacted]'s complaint.
Our records show that we received an order via the Internet for 4 boxes of [redacted] Exchange Checks in the Enduring Faith check design on 7/28/2015. Our website requests that all of the ordering and account information that is entered be verified before completion of the order. We processed the order accordingly, and it was shipped to Mr. [redacted] on 8/3/2015.
Because we request that our clients verify all account information prior to completing their orders, we do not typically arrange for a rerun of the checks in cases of customer error. However, on a one-time basis, and as a matter of good client relations, we would like to completely refund Mr. [redacted] and offer to rerun his checks at the introductory price. We request that he call us to order so to ensure the correct account and routing numbers be applied and the introductory price is honored. Our toll-free phone number is [redacted]
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Kelsey [redacted]
Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and the case has been referred to our affiliate JP Morgan Securities LLC. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you once it has been provided. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Margaret [redacted]
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ...⇄ 123 Your Street ...⇄ New York, NY. 10101 Case # [redacted] Account # Unknown Dear Ms. [redacted]: We are in receipt of your notification, March 29, 2017, regarding Mr. [redacted]’s complaint. We understand Mr. [redacted]’s concern and have removed his e-mail address from our system. Since the address has been removed, his information will not be provided to third parties. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
October 18, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE[redacted] ...⇄ /> [redacted] ...⇄ /> [redacted] [redacted]
* Dear Ms. [redacted] We are in receipt of your notification, dated October 16, 2017, regarding Ms. [redacted] rebuttal. We understand Ms. [redacted] frustration, however, we have not lied. Refunds do take time and are not instantly returned. As explained in the previous response, all refunds are returned to a client in the same manner as the payment was made. Since Ms. [redacted] has canceled the credit card she used, the refund will still go back to the canceled card in the next 3-5 business days (dependent on the credit card company), and the credit card company will mail her a check. We have removed her credit card from the system so it will not be charged again. The subscription has also been canceled so she will no longer receive any shipments in the collection. We have already provided a copy of the verbiage in the letter that was sent to Ms. [redacted] explaining the latest lighter and a pre-paid postage label has been ordered so she may return it at no cost to her or she may keep it as an apology. Since the subscription has already been canceled, and we have issued her refund, we are considering this matter is closed. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no.[redacted]. We take consumer feedback very seriously. We have fully reviewed this matter and responded in writing to the customer on July **, 2015 regarding the issue. In order to protect consumer privacy,...
the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].
Complaint: 12433396
I am rejecting this response because:They lie. I have NOT received a refund of $48.98. All I know is that they say this is cancelled but I don't have proof of that. I have had to cancel my account card with my bank because of their unauthorized access to my account. I did not give them permission to charge me for something I never received notice of. Oh yes another lie.I want my money back as quickly as they took it out of my account!
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Co. has been resolved.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11295924, and find that this resolution is satisfactory to me.
Sincerely,
Dolores [redacted]
January 27, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 27, 2017, regarding Ms. [redacted]’s complaint. Our records show that we received an order for the “The Nightmare Before Christmas Music Box” on December 5, 2016 in Ms. [redacted]’s name. We are very sorry it was broken when it arrived. We did order a replacement but, unfortunately, the music box is currently out of stock and we are expecting it to ship around the beginning of March. I apologize for this unexpected delay. Since Ms. [redacted] no longer wishes to receive the music box, I have canceled the replacement and issued a full refund. She will receive the refund back on her card in the next 3-5 business days. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer January **, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Ariel J[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the kindness expressed by the business in their response to the Revdex.com, it is unfortunate the same kindness wasn't shown to me in the first place, which would have negated my need to involve the Revdex.com to resolve the issue.
Sincerely,
[redacted]