This is in response to the complaint from Case No[redacted] We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on December **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I have not received any letter from from Chase! A representative did call me about 3 days after I opened this claim and told me there was nothing they can do which is the same thing they told me when someone committed fraud upon me and took my $1,400. I feel as if chase does not value me as a customer. I entrusted mY hard earned money in them and they let me down. I am very dissatisfied with the customer service I had and still am recieveing from chase! There all is underdeveloped and they need to take responsibility for it!!! To send money in the chase quickpay app you either have to have the recipients phone number or email but they don't say anything when the phone number or email is linked to multiple accounts!!! They do not cross reffrence or let you choose which account you want the money to go into, Chases underdeveloped appchooaes whichever account it wants to deposit the money into and that's not right!!! That leaves a whole margin for error! I WANT MY 1,400 THAT CHASES APP WRONGFULLY MISPLACED INTO THE WRONG RECIPIENT'S ACCOUNT. I HAVE ALREADY CONTACTED CHASE MULTIPLE TIMES REGARDING THIS MATTER! STOP PROCRASTINATING AND GIVE ME MY MONEY BACK!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
August 24, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] R. [redacted]...
...⇄ [redacted] ...⇄ Dickson, TN. 37055 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated August 23, 2016, regarding Mr. [redacted]’s complaint. Our records show we received an order via U.S. Mail on July 12, 2016 in Mr. [redacted]’s name for the “Protection & Strength for my Son” leather bracelet to be shipped to [redacted]., Dickson, TN. 37055. We sincerely apologize if he is not the one who placed the order and we will take care of this immediately. His account shows the representative he spoke with ordered a pre-paid postage label to be sent to him on July 26, 2016. The label should have arrived by now, so I have ordered another label that will arrive in the next 7-10 business days so he may return the bracelet at no cost to him. As Mr. [redacted] requested, his account has also been coded to prohibit future mailings, however, if he should receive an additional invoice, he may disregard it as we have taken care of the balance on the account. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] ...⇄ August 8, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. Daniella [redacted] 28585 SW VANDERSCHUERE RD. HILLSBORO, OR 97123-9441 Case # 11613801 Account # 624022160 Dear Ms. [redacted]: We are in receipt of your notification, dated August 8, 2016, regarding Ms. [redacted]’s complaint. We sincerely apologize for any confusion Ms. [redacted] endured throughout the ordering process. Below is a complete price breakdown of the charges: Product Number & Description Price #18-00088-003 “Lena Liu's Floral Borders Personal Checks” Product Price: $4.25 Postage & Handling: $2.95 #18-00045-004 Secure Ship (1 box) Product Price: $8.94 Postage & Handling: $.01 #18-00070-013 EZ Shield (1 box) Product Price: $9.49 Postage & Handling: $.01 #18-00070-002 Phone Order Fee Product Price: $3.94 Postage & Handling: $.01 Grand Total: $29.60 The checks have shipped out and are scheduled to arrive on 8/9/2016, [redacted] Tracking # [redacted]. If Ms. [redacted] desires to return the checks for a full refund as mentioned in her desired resolution, we will send her a pre-paid return label. Once again, we apologize for her poor experience with us and look forward to resolving this matter. Sincerely, Kelsey [redacted] Client Services 866-551-8965
October 5, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted]e �...⇄ [redacted] ...⇄ />
[redacted]
Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated October 5, 2016, regarding Ms. [redacted]e’s complaint. Our records indicate we received an order for the “America’s Most Haunted Places” village in Ms. [redacted]e’s name. At the time of the order, our website stated the first issue in the collection, “The [redacted] House,” would begin shipping around September 2016. The current address we have on her account is 4 [redacted] St., Apt. B3, White Plains, NY 10601, however, the shipping address on her order is [redacted] Ave. PMB #[redacted], White Plains NY 10605. The [redacted] Ave. address is the one her order was shipped to, but it is not the main address on the account. If she does not want the village piece anymore, we can certainly issue a refund, however, since there is conflicting information regarding which address is the correct one, we would like to extend the offer to send a replacement to the correct address. We only ask that she confirms the shipping address, and I will personally order it for her. . If Ms. [redacted]e has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business has reimbursed me the expenses occurred because of their mistake.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Gary [redacted]. [redacted], MA 02302-2233 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated April 15, 2017 regarding Mr. [redacted] complaint. On March 27, 2017 we received two orders on behalf of Mr. [redacted] for two boxes of checks and secure shipping on all. Although “secure shipping” does enable trackable, fast and secure delivery, Mr. [redacted] credit card ending in [redacted] failed a total of 5 times on different dates under both orders. We notified him that the orders did not go through on 4/10. The card did authorize on 4/12 and we were able to process the orders. One of the boxes of checks has been scanned for shipment and we have refunded him $8.95 as promised by a customer service agent. When the second order ships, we will refund the $8.95 for the second secure ship option. Mr. [redacted] can expect his checks to arrive shortly and the refunds to post within 3-5 business days. Again, we are very sorry for Mr. [redacted] poor experience. Should he want to contact us in the future, we ask that he do so at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on May **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at [redacted]. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to state that I never received a letter/card in order to correct the order. I'm sure it wasn't lost by the post office (I work at the post office). I will give you a call to get this settled. Thank you.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase contacted me on 12/**/15 however I was asked to provide very personal information that I was not comfortable providing over the phone which included social or account number I asked if I could go into a chase branch and provide this info and was told I had to provide it over the phone. that was the only way they could verify my identity.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Co. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Someone with little or no knowledge of the situation called to give me more of a run around and more excuses and waste more of my time. To this date, they still have not sent the wire fee, and the man on the phone told me that on 'page 14 paragraph two' that I "SIGNED" (I never signed anythign with them. I had an account with [redacted] and Chase bought them out). Tell me who has received or read "page 14 paragraph 2 of some unknown agreement! They have not sent the money and they say they will do nothing to compensate me for the wasted time or hundreds of dollars in fees I will have to pay due to their lack of professional action, and due to their games and run-arounds. I am furious that they are allowed to get away with this. I have also reported them to the complaint unit of the FTC. I will be out of the country for 2 weeks. I expect them to have sent the wire fee as they were supposed to do 3 weeks ago and to waive any supposed fees and I still want an apology and a compensation for what they have done. This is pure fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response detailed response was provided to the customer verbally on November **, 2016. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Michelle F[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
December 29, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄ />
[redacted] ...⇄ Cincinnati, OH. 45231 Case # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 29, 2017, regarding Ms. [redacted] complaint. We apologize that we were unable to fulfill our Christmas Guarantee. As explained in our previous response, our vendor was not able to provide our shipment, so the delay was out of our control. We are expecting the shipment to arrive sometime in January. We do understand Ms. [redacted] frustration, so we have compensated half of the total price. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
September 26, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Patsy...
[redacted] ...⇄ 315 York Sreet �...⇄ Paris, TX 75460 Case # 11733039 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notice, dated September 25, 2016, regarding Ms. [redacted]’s complaint. I am very sorry to hear of the issues Ms. [redacted] has endured with her purchase. On September 9, 2016, we ordered the replacement of the “Granddaughter, I Love You to the Moon” glitter globe she requested since the original shipment arrived broken. Our records show the replacement was sent out September 16, 2016, however, since there is no trac[redacted] number and a significant amount of time has passed, we believe it has been lost in shipment. I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $69.98. She will receive a refund check under separate cover. If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT). We trust this resolves the issue and are considering the matter closed. Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Case No[redacted] We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on December **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I have not received any letter from from Chase! A representative did call me about 3 days after I opened this claim and told me there was nothing they can do which is the same thing they told me when someone committed fraud upon me and took my $1,400. I feel as if chase does not value me as a customer. I entrusted mY hard earned money in them and they let me down. I am very dissatisfied with the customer service I had and still am recieveing from chase! There all is underdeveloped and they need to take responsibility for it!!! To send money in the chase quickpay app you either have to have the recipients phone number or email but they don't say anything when the phone number or email is linked to multiple accounts!!! They do not cross reffrence or let you choose which account you want the money to go into, Chases underdeveloped appchooaes whichever account it wants to deposit the money into and that's not right!!! That leaves a whole margin for error! I WANT MY 1,400 THAT CHASES APP WRONGFULLY MISPLACED INTO THE WRONG RECIPIENT'S ACCOUNT. I HAVE ALREADY CONTACTED CHASE MULTIPLE TIMES REGARDING THIS MATTER! STOP PROCRASTINATING AND GIVE ME MY MONEY BACK!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
August 24, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] R. [redacted]...
...⇄ [redacted] ...⇄ Dickson, TN. 37055 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated August 23, 2016, regarding Mr. [redacted]’s complaint. Our records show we received an order via U.S. Mail on July 12, 2016 in Mr. [redacted]’s name for the “Protection & Strength for my Son” leather bracelet to be shipped to [redacted]., Dickson, TN. 37055. We sincerely apologize if he is not the one who placed the order and we will take care of this immediately. His account shows the representative he spoke with ordered a pre-paid postage label to be sent to him on July 26, 2016. The label should have arrived by now, so I have ordered another label that will arrive in the next 7-10 business days so he may return the bracelet at no cost to him. As Mr. [redacted] requested, his account has also been coded to prohibit future mailings, however, if he should receive an additional invoice, he may disregard it as we have taken care of the balance on the account. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Ms. Esther...
[redacted] ...⇄ August 8, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. Daniella [redacted] 28585 SW VANDERSCHUERE RD. HILLSBORO, OR 97123-9441 Case # 11613801 Account # 624022160 Dear Ms. [redacted]: We are in receipt of your notification, dated August 8, 2016, regarding Ms. [redacted]’s complaint. We sincerely apologize for any confusion Ms. [redacted] endured throughout the ordering process. Below is a complete price breakdown of the charges: Product Number & Description Price #18-00088-003 “Lena Liu's Floral Borders Personal Checks” Product Price: $4.25 Postage & Handling: $2.95 #18-00045-004 Secure Ship (1 box) Product Price: $8.94 Postage & Handling: $.01 #18-00070-013 EZ Shield (1 box) Product Price: $9.49 Postage & Handling: $.01 #18-00070-002 Phone Order Fee Product Price: $3.94 Postage & Handling: $.01 Grand Total: $29.60 The checks have shipped out and are scheduled to arrive on 8/9/2016, [redacted] Tracking # [redacted]. If Ms. [redacted] desires to return the checks for a full refund as mentioned in her desired resolution, we will send her a pre-paid return label. Once again, we apologize for her poor experience with us and look forward to resolving this matter. Sincerely, Kelsey [redacted] Client Services 866-551-8965
October 5, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted]e �...⇄ [redacted] ...⇄ /> [redacted]
Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated October 5, 2016, regarding Ms. [redacted]e’s complaint. Our records indicate we received an order for the “America’s Most Haunted Places” village in Ms. [redacted]e’s name. At the time of the order, our website stated the first issue in the collection, “The [redacted] House,” would begin shipping around September 2016. The current address we have on her account is 4 [redacted] St., Apt. B3, White Plains, NY 10601, however, the shipping address on her order is [redacted] Ave. PMB #[redacted], White Plains NY 10605. The [redacted] Ave. address is the one her order was shipped to, but it is not the main address on the account. If she does not want the village piece anymore, we can certainly issue a refund, however, since there is conflicting information regarding which address is the correct one, we would like to extend the offer to send a replacement to the correct address. We only ask that she confirms the shipping address, and I will personally order it for her. . If Ms. [redacted]e has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business has reimbursed me the expenses occurred because of their mistake.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
April 18, 2017 Ms. Esther...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Gary [redacted]. [redacted], MA 02302-2233 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated April 15, 2017 regarding Mr. [redacted] complaint. On March 27, 2017 we received two orders on behalf of Mr. [redacted] for two boxes of checks and secure shipping on all. Although “secure shipping” does enable trackable, fast and secure delivery, Mr. [redacted] credit card ending in [redacted] failed a total of 5 times on different dates under both orders. We notified him that the orders did not go through on 4/10. The card did authorize on 4/12 and we were able to process the orders. One of the boxes of checks has been scanned for shipment and we have refunded him $8.95 as promised by a customer service agent. When the second order ships, we will refund the $8.95 for the second secure ship option. Mr. [redacted] can expect his checks to arrive shortly and the refunds to post within 3-5 business days. Again, we are very sorry for Mr. [redacted] poor experience. Should he want to contact us in the future, we ask that he do so at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on May **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at [redacted]. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to state that I never received a letter/card in order to correct the order. I'm sure it wasn't lost by the post office (I work at the post office). I will give you a call to get this settled. Thank you.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase contacted me on 12/**/15 however I was asked to provide very personal information that I was not comfortable providing over the phone which included social or account number I asked if I could go into a chase branch and provide this info and was told I had to provide it over the phone. that was the only way they could verify my identity.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Co. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Someone with little or no knowledge of the situation called to give me more of a run around and more excuses and waste more of my time. To this date, they still have not sent the wire fee, and the man on the phone told me that on 'page 14 paragraph two' that I "SIGNED" (I never signed anythign with them. I had an account with [redacted] and Chase bought them out). Tell me who has received or read "page 14 paragraph 2 of some unknown agreement! They have not sent the money and they say they will do nothing to compensate me for the wasted time or hundreds of dollars in fees I will have to pay due to their lack of professional action, and due to their games and run-arounds. I am furious that they are allowed to get away with this. I have also reported them to the complaint unit of the FTC. I will be out of the country for 2 weeks. I expect them to have sent the wire fee as they were supposed to do 3 weeks ago and to waive any supposed fees and I still want an apology and a compensation for what they have done. This is pure fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response detailed response was provided to the customer verbally on November **, 2016. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Michelle F[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
December 29, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄ /> [redacted] ...⇄ Cincinnati, OH. 45231 Case # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 29, 2017, regarding Ms. [redacted] complaint. We apologize that we were unable to fulfill our Christmas Guarantee. As explained in our previous response, our vendor was not able to provide our shipment, so the delay was out of our control. We are expecting the shipment to arrive sometime in January. We do understand Ms. [redacted] frustration, so we have compensated half of the total price. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
September 26, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Patsy...
[redacted] ...⇄ 315 York Sreet �...⇄ Paris, TX 75460 Case # 11733039 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notice, dated September 25, 2016, regarding Ms. [redacted]’s complaint. I am very sorry to hear of the issues Ms. [redacted] has endured with her purchase. On September 9, 2016, we ordered the replacement of the “Granddaughter, I Love You to the Moon” glitter globe she requested since the original shipment arrived broken. Our records show the replacement was sent out September 16, 2016, however, since there is no trac[redacted] number and a significant amount of time has passed, we believe it has been lost in shipment. I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $69.98. She will receive a refund check under separate cover. If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT). We trust this resolves the issue and are considering the matter closed. Sincerely, Tofer [redacted] Client Services