March 26, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ ...⇄ Milwaukee, WI. 53224 Case # [redacted]
[redacted] Dear Ms. [redacted] We are in receipt of your notification, dated March 17, 2018, regarding Ms. [redacted] complaint. We apologize for the confusion regarding Ms. [redacted] “Bradford Exchange Checks” order. We have since reviewed the events that took place and agree to refund Ms. [redacted]. We ask that she keeps the checks once she receives them within the next 7-10 business days. Ms. [redacted] will be receiving two refund checks, $47.72 and $5.99. Unfortunately, our system issued two checks, the first check was issued this week and the second check will be issued next week. If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from Charrie Cater – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, 2017. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]
Dear Ms. [redacted]: We are in receipt of your notification, dated June 26, 2016, regarding Ms. [redacted]’ complaint. Our records show, per Ms. [redacted]’ request, we have coded her mother’s account so that future mailings are not printed. Please be advised that some mailings have already been printed and we are unable to intercept them. However, the mailings should stop within 8-10 weeks from the date she was removed from our mailing list. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
January 31, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Stefani [redacted] ...
...⇄ [redacted] ...⇄ New York, NY. 10018 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 30, 2017, regarding Ms. [redacted] complaint. Our records indicate that we received an order for the “Legends of Aviation” men’s watch for a price of $216.93 on September 21, 2014, via our website in Ms. [redacted] name to be paid in 5 installments with her credit card ending in x3793. The credit card used for the order matches her name and address; the same address that she has provided with her complaint and on the account with us. On September 23, 2014, her credit card was charged the first payment and the watch was shipped to a Mr. [redacted] in Romulus, MI. On October 20, 2014 we attempted to pre-authorize the credit card for the second payment and it failed the pre-authorization. Several attempts were made to authorize the payment, but after it failed twice, an invoice was sent out to Ms. [redacted] on October 22, 2014. We sent five invoices in as many months (with the last being on February 20, 2015) and did not receive a second payment so the account was sent to a collection agency on April 4, 2015. Since the order was made via the internet with Ms. [redacted] credit card with her name and address matching, we are considering this matter closed. If she has any other questions or is ready to make a payment, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
December 31, 2015 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Kevin...
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[redacted] Case # 11012027 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 28, 2015, regarding Mr. [redacted] complaint. We respectfully disagree with Mr. [redacted] regarding our shipping in a timely manner, since we care deeply about shipping in a timely manner. Our web page did show our “Fashionable Fan Buckeyes Bracelet” was guaranteed to be delivered no later than December 24, 2015. Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guarantee. Our records show we received the order for the bracelet placed by Mr. [redacted] November 6, 2015 with plenty of time to receive by Christmas. Our next shipment came in and we shipped the bracelet to him December 8, 2015 through the United States Postal Service. The USPS does not always provide a trac[redacted] number, as seen in this case, which makes it difficult for us to know exactly what is happening with the shipment. He spoke with a supervisor December 19, 2015 and was offered our “Go Buckeyes! #1 Fan Charm Bracelet” instead since there was still time to get a bracelet to him, but he decided to keep his original order. Since Mr. [redacted] never received his order we can only assume it was lost in outbound shipment and we sincerely apologize for this terrible inconvenience. The original bracelet is currently out of stock, however, I have ordered a replacement for him, applied a 50% refund ($54.49) off of the total cost of the order and upgraded his shipping for free. If Mr. [redacted] has any further questions, he should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services Tell us why here...
This is in response to the complaint from [redacted]- Case No [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, 2017. In order to protect consumer privacy, the consumer...
has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Mary J[redacted] Executive Office
Complaint: [redacted]
I am rejecting this response because:
The Information supplied is all wrong, by the time I returned the three pieces of the collection on 6/6/16, I already had paid $48.98 on 3/16/16 by Check #[redacted]; $48.98 on 4/15/16 by Check #[redacted] and $48.98 on 5/11/16 by Check #[redacted] or a total of $146.94. The check they mailed me for $9.99 was not lost, I returned it marked VOID because I was expecting $146.94 not $9.99. Someone received that check because my mail did not return to me. They sent me a check in the amount of $136.95. It took 112 days and three letters showing them that they were not supposed to deduct the $9.99 because I returned the Original check which was not CASHED and so marked VOID all over it with an explanation as to why I was not accepting it, and that I was expecting for them to send the $9.99 they wrongfully deducted from the whole amount I paid. For the two first letters I sent them on Priority Mail which each cost $5.60 and each of the three letters I mailed to Bradford Exchange contained copy of all three checks, copy of the return receipts including the rejection of the last shipment for which I didn't paid the $9.99 because it did not returned it, I refused the shipment, so I felt that I shouldn't accept a partial payment of the refund I was expecting. Today I received a check in the amount of $9.99 and it still saying the wrong reason for which they are sending it to me, though this time I took it to the bank, however, I still as[redacted] for them to refund me the cost of the three mailing they forced me to make. Sincerely, Nury [redacted]
December 29, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted] RE: Ms. [redacted] ...
[redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your e-mail, dated December 15, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order for item number 01-12125-014. We received an online order on 12/5/2015 for a “Ride Hard, Live Free” jacket, yet we sold out of stock and were unable to fulfill Ms. [redacted] order. Moreover, she ordered item number 01-20213-014, which should have shipped express, however, it was mistakenly shipped regular [redacted] According to [redacted], the item was delivered on 12/29/2015. For the egregious errors we would like to give Ms. [redacted]y both items for FREE and hope she accepts our sincerest apologies. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on May **, 2015....
...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, [redacted] Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, 2017. In order to protect consumer privacy, the consumer has been advised they have...
the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
April 7, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted] ...⇄ [redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated April 7, 2016, regarding Mr. [redacted] rebuttal. While we understand Mr. [redacted] would like his order of the Every Day Is a Touchdown with You Michigan State Figurine as soon as possible, we are not able to at this time. As previously stated, there were unforeseen issues in the production of this item and it is out of stock. It is not possible for us to ship an item we do not currently have in our possession. We sell specialty items that are not mass-produced as with a big-box store and it takes time to ensure the highest quality possible; unfortunately this can result in a delay in production and shipping. Since we have already prioritized the handling of his order, have taken $33.00 off of the total cost and we are unable ship an item that is currently in production, we are considering this matter closed. If Mr. [redacted] does not want to wait until we receive our next shipment of the figurine, he can cancel at any time by calling our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
[redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 22, 2015, regarding Mr. [redacted] complaint. We apologize for any confusion regarding our “[redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr. [redacted] regarding the Christmas Guarantee of the order we received on November 25, 2015. We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, 2015. Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee. We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr. [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, 2015. When the order was canceled, a refund was issued and a check for $30.00 will be sent out Tuesday, January 5, 2015. If Mr. [redacted] has any further questions, he should contact us directly at 800-[redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback very seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, 2017. In order to protect consumer privacy, the consumer has been...
advised they have the option to share the response directly with you. If the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. �...⇄ Sincerely, Executive Office
November 22, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
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[redacted] ...⇄ Wexford, PA. 15090 Case # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated November 22, 2017, regarding Ms. [redacted] complaint. On July 7, 2017 we received an order for the [redacted] cuckoo clock in Ms. [redacted] name. This clock is a brand new item and, at the time of the order, we were taking reservations for the item with an estimated delivery date of August 21 – September 5, 2017. We are sorry to disappoint Ms. [redacted], but in the process of creating the clock, there have been unforeseen production issues that have caused several delays. The latest information we received indicates shipment may not be made until April or May of 2018. We wish to remind Ms. [redacted] of her right to cancel the order, if this is inconvenient for her. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. Due to the unusual wait, I have given Ms. [redacted] a free upgrade to our highest shipping level to ensure she receives the clock as soon as possible if she decides to keep her order. Please note that we do not charge for an item until it ships so we have not charged Ms. [redacted] credit card. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
January 3, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] E. [redacted]...
[redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 3, 2017, regarding Mr. [redacted]’ complaint. We are sorry that Mr. [redacted] is still receiving shipments under his mother’s name. I see from the account that the main address had been updated, however, his address was not purged from the account resulting in items being shipped to his address. Thank you for alerting us to this issue; I have purged the address so you will not receive any further shipments, however, mailings are prepared in advance, and it is possible that a few notifications may be forwarded to you. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
January 23, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] P. [redacted] ...⇄ 403 E. James St. ...⇄ Eureka, IL. 61530 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 19, 2017, regarding Ms. [redacted] third rebuttal. I am sorry if there is any further confusion. I have compiled both lists into one list of the items eligible for a return. You can see the list below: Item number Title Price 09-[redacted]-008 Forever Close $42.28 09-[redacted]-009 My Focus on Purr-fection $42.28 09-[redacted]-010 Cats Make Every Moment $42.28 09-[redacted]-011 Life’s Purfect Accents $42.28 09-[redacted]-012 Cats Keep My Life Full $42.28 09-[redacted]-013 A Purr-fect Retreat Shipped but not Paid, No refund due 09-06832-001 Granddaughter You Are Loved More Than Can Imagine Figurine $124.54 (Paid $31.13) 09-06859-001 Angelic Beauty Figurine $65.04 (No payments made) 01-21642-020 Wrapped in Luxury Diamond Ring $291.06 (Paid $48.51) 01-19575-017 Elegance Aquamarine & Diamond Ring $291.06 (Paid $48.51) 01-15211-017 Blessed Inspiration Diamond Ring $153.23 (Paid $76.60) As I have stated in previous responses, these are the only items that are still within the warranty period and, therefore, the only items available to be returned for a refund. Any other items are out of their warranty period and are not eligible for a refund. Since no other items are eligible for a refund, we are considering this matter closed. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
March 26, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ ...⇄ Milwaukee, WI. 53224 Case # [redacted]
[redacted] Dear Ms. [redacted] We are in receipt of your notification, dated March 17, 2018, regarding Ms. [redacted] complaint. We apologize for the confusion regarding Ms. [redacted] “Bradford Exchange Checks” order. We have since reviewed the events that took place and agree to refund Ms. [redacted]. We ask that she keeps the checks once she receives them within the next 7-10 business days. Ms. [redacted] will be receiving two refund checks, $47.72 and $5.99. Unfortunately, our system issued two checks, the first check was issued this week and the second check will be issued next week. If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from Charrie Cater – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, 2017. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
June 27, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] J. [redacted]...
...⇄ [redacted] ...⇄ /> [redacted]
[redacted]
Dear Ms. [redacted]: We are in receipt of your notification, dated June 26, 2016, regarding Ms. [redacted]’ complaint. Our records show, per Ms. [redacted]’ request, we have coded her mother’s account so that future mailings are not printed. Please be advised that some mailings have already been printed and we are unable to intercept them. However, the mailings should stop within 8-10 weeks from the date she was removed from our mailing list. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
January 31, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Stefani [redacted] ...
...⇄ [redacted] ...⇄ New York, NY. 10018 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 30, 2017, regarding Ms. [redacted] complaint. Our records indicate that we received an order for the “Legends of Aviation” men’s watch for a price of $216.93 on September 21, 2014, via our website in Ms. [redacted] name to be paid in 5 installments with her credit card ending in x3793. The credit card used for the order matches her name and address; the same address that she has provided with her complaint and on the account with us. On September 23, 2014, her credit card was charged the first payment and the watch was shipped to a Mr. [redacted] in Romulus, MI. On October 20, 2014 we attempted to pre-authorize the credit card for the second payment and it failed the pre-authorization. Several attempts were made to authorize the payment, but after it failed twice, an invoice was sent out to Ms. [redacted] on October 22, 2014. We sent five invoices in as many months (with the last being on February 20, 2015) and did not receive a second payment so the account was sent to a collection agency on April 4, 2015. Since the order was made via the internet with Ms. [redacted] credit card with her name and address matching, we are considering this matter closed. If she has any other questions or is ready to make a payment, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
December 31, 2015 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Kevin...
[redacted] ...⇄ [redacted] ...⇄ /> [redacted] Case # 11012027 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 28, 2015, regarding Mr. [redacted] complaint. We respectfully disagree with Mr. [redacted] regarding our shipping in a timely manner, since we care deeply about shipping in a timely manner. Our web page did show our “Fashionable Fan Buckeyes Bracelet” was guaranteed to be delivered no later than December 24, 2015. Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guarantee. Our records show we received the order for the bracelet placed by Mr. [redacted] November 6, 2015 with plenty of time to receive by Christmas. Our next shipment came in and we shipped the bracelet to him December 8, 2015 through the United States Postal Service. The USPS does not always provide a trac[redacted] number, as seen in this case, which makes it difficult for us to know exactly what is happening with the shipment. He spoke with a supervisor December 19, 2015 and was offered our “Go Buckeyes! #1 Fan Charm Bracelet” instead since there was still time to get a bracelet to him, but he decided to keep his original order. Since Mr. [redacted] never received his order we can only assume it was lost in outbound shipment and we sincerely apologize for this terrible inconvenience. The original bracelet is currently out of stock, however, I have ordered a replacement for him, applied a 50% refund ($54.49) off of the total cost of the order and upgraded his shipping for free. If Mr. [redacted] has any further questions, he should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services Tell us why here...
This is in response to the complaint from [redacted]- Case No [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, 2017. In order to protect consumer privacy, the consumer...
has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Mary J[redacted] Executive Office
Complaint: [redacted]
I am rejecting this response because:
The Information supplied is all wrong, by the time I returned the three pieces of the collection on 6/6/16, I already had paid $48.98 on 3/16/16 by Check #[redacted]; $48.98 on 4/15/16 by Check #[redacted] and $48.98 on 5/11/16 by Check #[redacted] or a total of $146.94. The check they mailed me for $9.99 was not lost, I returned it marked VOID because I was expecting $146.94 not $9.99. Someone received that check because my mail did not return to me. They sent me a check in the amount of $136.95. It took 112 days and three letters showing them that they were not supposed to deduct the $9.99 because I returned the Original check which was not CASHED and so marked VOID all over it with an explanation as to why I was not accepting it, and that I was expecting for them to send the $9.99 they wrongfully deducted from the whole amount I paid. For the two first letters I sent them on Priority Mail which each cost $5.60 and each of the three letters I mailed to Bradford Exchange contained copy of all three checks, copy of the return receipts including the rejection of the last shipment for which I didn't paid the $9.99 because it did not returned it, I refused the shipment, so I felt that I shouldn't accept a partial payment of the refund I was expecting. Today I received a check in the amount of $9.99 and it still saying the wrong reason for which they are sending it to me, though this time I took it to the bank, however, I still as[redacted] for them to refund me the cost of the three mailing they forced me to make. Sincerely, Nury [redacted]
December 29, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted] RE: Ms. [redacted] ...
[redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your e-mail, dated December 15, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order for item number 01-12125-014. We received an online order on 12/5/2015 for a “Ride Hard, Live Free” jacket, yet we sold out of stock and were unable to fulfill Ms. [redacted] order. Moreover, she ordered item number 01-20213-014, which should have shipped express, however, it was mistakenly shipped regular [redacted] According to [redacted], the item was delivered on 12/29/2015. For the egregious errors we would like to give Ms. [redacted]y both items for FREE and hope she accepts our sincerest apologies. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on May **, 2015....
...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, [redacted] Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, 2017. In order to protect consumer privacy, the consumer has been advised they have...
the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
April 7, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted] ...⇄ [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated April 7, 2016, regarding Mr. [redacted] rebuttal. While we understand Mr. [redacted] would like his order of the Every Day Is a Touchdown with You Michigan State Figurine as soon as possible, we are not able to at this time. As previously stated, there were unforeseen issues in the production of this item and it is out of stock. It is not possible for us to ship an item we do not currently have in our possession. We sell specialty items that are not mass-produced as with a big-box store and it takes time to ensure the highest quality possible; unfortunately this can result in a delay in production and shipping. Since we have already prioritized the handling of his order, have taken $33.00 off of the total cost and we are unable ship an item that is currently in production, we are considering this matter closed. If Mr. [redacted] does not want to wait until we receive our next shipment of the figurine, he can cancel at any time by calling our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
December 31, 2014 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ /> [redacted]
[redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 22, 2015, regarding Mr. [redacted] complaint. We apologize for any confusion regarding our “[redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr. [redacted] regarding the Christmas Guarantee of the order we received on November 25, 2015. We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, 2015. Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee. We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr. [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, 2015. When the order was canceled, a refund was issued and a check for $30.00 will be sent out Tuesday, January 5, 2015. If Mr. [redacted] has any further questions, he should contact us directly at 800-[redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback very seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, 2017. In order to protect consumer privacy, the consumer has been...
advised they have the option to share the response directly with you. If the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. �...⇄ Sincerely, Executive Office
November 22, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ Wexford, PA. 15090 Case # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated November 22, 2017, regarding Ms. [redacted] complaint. On July 7, 2017 we received an order for the [redacted] cuckoo clock in Ms. [redacted] name. This clock is a brand new item and, at the time of the order, we were taking reservations for the item with an estimated delivery date of August 21 – September 5, 2017. We are sorry to disappoint Ms. [redacted], but in the process of creating the clock, there have been unforeseen production issues that have caused several delays. The latest information we received indicates shipment may not be made until April or May of 2018. We wish to remind Ms. [redacted] of her right to cancel the order, if this is inconvenient for her. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. Due to the unusual wait, I have given Ms. [redacted] a free upgrade to our highest shipping level to ensure she receives the clock as soon as possible if she decides to keep her order. Please note that we do not charge for an item until it ships so we have not charged Ms. [redacted] credit card. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
January 3, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] E. [redacted]...
...⇄ [redacted] ...⇄ /> [redacted]
[redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 3, 2017, regarding Mr. [redacted]’ complaint. We are sorry that Mr. [redacted] is still receiving shipments under his mother’s name. I see from the account that the main address had been updated, however, his address was not purged from the account resulting in items being shipped to his address. Thank you for alerting us to this issue; I have purged the address so you will not receive any further shipments, however, mailings are prepared in advance, and it is possible that a few notifications may be forwarded to you. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
January 23, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] P. [redacted] ...⇄ 403 E. James St. ...⇄ Eureka, IL. 61530 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 19, 2017, regarding Ms. [redacted] third rebuttal. I am sorry if there is any further confusion. I have compiled both lists into one list of the items eligible for a return. You can see the list below: Item number Title Price 09-[redacted]-008 Forever Close $42.28 09-[redacted]-009 My Focus on Purr-fection $42.28 09-[redacted]-010 Cats Make Every Moment $42.28 09-[redacted]-011 Life’s Purfect Accents $42.28 09-[redacted]-012 Cats Keep My Life Full $42.28 09-[redacted]-013 A Purr-fect Retreat Shipped but not Paid, No refund due 09-06832-001 Granddaughter You Are Loved More Than Can Imagine Figurine $124.54 (Paid $31.13) 09-06859-001 Angelic Beauty Figurine $65.04 (No payments made) 01-21642-020 Wrapped in Luxury Diamond Ring $291.06 (Paid $48.51) 01-19575-017 Elegance Aquamarine & Diamond Ring $291.06 (Paid $48.51) 01-15211-017 Blessed Inspiration Diamond Ring $153.23 (Paid $76.60) As I have stated in previous responses, these are the only items that are still within the warranty period and, therefore, the only items available to be returned for a refund. Any other items are out of their warranty period and are not eligible for a refund. Since no other items are eligible for a refund, we are considering this matter closed. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services