This e-mail is to acknowledge receipt of your correspondence from Lisa Wright– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer over the phone on December **, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office
This is in response to the complaint from [redacted] - Case No. [redacted]. We take consumer feedback very seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on December **, 2016. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Kawana C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11110676, and find that this resolution is satisfactory to me.
Sincerely,
Courtney [redacted]
January 5, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted]
[redacted] RE: [redacted]
[redacted]
Case # [redacted] Account # [redacted] ...
Dear Ms. [redacted] We are in receipt of your e-mail, dated January 2, 2016 regarding Mr. [redacted] complaint. We are deeply sorry that Mr. [redacted] has not had a great experience with us so far, moreover, we regret that he spoke with a customer service representative who spoke brashly. We welcome any new client, however, we do perform credit reviews upon all new orders. When Mr. [redacted] initial order came through for item #0113763001, his bank declined the usage, reiterating to us to “not honor” any charges. As part of our credit processes, the order was automatically cancelled by our credit department without notifying Mr. [redacted]. We apologize for the bank error on the first order, but fortunately his second order did pass credit review and was honored by his bank. The item was shipped on 1/4/2016 and he will receive it 1/7/2016. The [redacted] tracking # for his order is: [redacted] We hope that Mr. [redacted] accepts our apologies for the situation and hope he understands we can only perform what the bank authorizes. If he wishes to return the Tote we are happy to assist him in that process and invite him to contact us at the number below. Should Mr. [redacted] need anything whatsoever, we are more than happy to help. Thank you. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business contacted me and gave me the same response as the original. There was no difference made by contacting Revdex.com. They asked me to respond to Revdex.com to say that my issue has been resolved and it hasn't. They suggested I go to small claims court and let them handle the situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
October 7, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] P. [redacted]...
...⇄ [redacted] ...⇄ />
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated September 6, 2016, regarding Mr. [redacted] complaint. We wish to apologize for the confusion surrounding Mr. [redacted] order. We received an order for the “[redacted]” baby doll collection via the internet on July 21, 2016 in Mr. [redacted] name for a price of $139.99 + $15.99 s&h for each issue in the collection. I wish to assure you that the web page for the collection http://www.[redacted].com/products/913922_realistic-baby-dolls.html clearly indicates that this a collection to be collected over time and is not a singular doll. As you can see from the attachment ([redacted]), this doll can be purchased by itself or as a collection, however, the order we received was from the collection page. As you can see from the screenshots (Attachments [redacted]2, [redacted]3 and [redacted]4), and the web page provided, the page states that each issue is $139.99 + $15.99 s&h, indicating this is part of a collection. I have also marked each area that indicates these dolls are part of the collection and that there are subsequent shipments. It also states: ‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. No need to order each one separately. There also a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work. We apologize for any confusion this has caused; a manager has attempted to call Mr. [redacted] on October 5 and October 6 to help resolve the issue. We received the doll he returned and, unfortunately, it was not coded correctly and a replacement was sent out instead of a refund which continued the billing. I have personally canceled the collection so he will no longer receive further shipments. I have also ordered a pre-paid postage label to be sent out so he can return the recent shipment at no cost to him. In addition, I have issued a full refund for the unwanted doll, however, since Mr. [redacted] has canceled the credit card and we can only issue a refund to the card used on the order, the card company will mail him his refund once they receive it. If Mr. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted] and our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, 2017. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you.If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 24, 2015 Ms. Nita [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Ms. Rose [redacted] ...⇄[redacted] ...⇄ />
[redacted] Case # 10966356 Account # [redacted] Dear Ms. [redacted], We are in receipt of your email dated December 22, 2015 regarding Ms. [redacted]’s rebuttal. Ms. [redacted] did send two checks in July 2015 which were initially attributed her the orders, [redacted] and [redacted]. Typically she would be entitled to a full refund upon returning them. However, $31.00 of her $50.00 was attributed to a write off from 2007. On 10/8/2007, an order was made for [redacted] “LIGHT OF HOPE CHURCH,” and only partially paid. $17.94 was paid on 11/8/2007, then $10.00 paid on 1/10/2008. After sending numerous invoices on 2/22/08, 3/14/2008 and 4/4/2008, the missing $31.00 was submitted to a collection agency on 5/3/2008. Since this was never paid, the payment request was submitted again to a collection agency on 11/7/2015. Upon the payments and refunds from previous orders, we deducted the $31.00 missing payment from the 2007 order. Moreover, we refunded Ms. [redacted] $19.00 in the form of a check, #[redacted] dated 11/10/2015, and it was cashed on 12/4/2015. If Ms. [redacted] has any further questions, we invite her to call us at 866-285-1736. Thank you. Sincerely, Kelsey [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11733039, and find that this resolution is satisfactory to me.
Sincerely,
Patsy [redacted]
December 27, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ Cincinnati, OH. 45231 Case # [redacted]
[redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 22, 2017, regarding Ms. [redacted] complaint. Our records show we received an order for the “A Family of Love” personalized diamond pendant necklace via the internet in Ms. [redacted] name on December 7, 2017. While the pendant had been under our Christmas Guarantee at the time of the order, unforeseen production issues that were out of our control have caused a delay in shipping her order. We strive to make every experience a pleasant one for all of our customers and it seems, that this time, we regrettably fell short of creating this atmosphere for Ms. [redacted]. As an apology, and in the interest of keeping good-client relations, we have credited the shipping cost from the balance. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
December 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case #: [redacted] S. [redacted] Rd. �...⇄ Account #: N/A [redacted], FL 33967 Dear Ms. [redacted], We are in receipt of your letter dating December 12, 2016 regarding Ms. [redacted] complaint. We sincerely apologize for the inconveniences Ms. [redacted] has endured with our company. The accounts associated with her address have been coded so to not receive any future marketing materials. Although we have removed the accounts from our mailing list, miscellaneous advertisements may arrive within 2-3 weeks because we prepare them ahead of time. We appreciate you bringing this matter to our attention and should Ms. [redacted] need anything else, we request that he contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
Initial Business Response /* (1000, 5, 2015/07/07) */
July 7, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Ms.[redacted]
[redacted]
Case # [redacted]
Dear...
Ms. [redacted]
We are in receipt of your email, dated July 3, 2015, regarding Ms.[redacted]'s complaint.
We would be more than happy to assist Ms.[redacted] in returning her collectible and provide pre-paid shipping labels for a full refund, however, we are unable to locate an account with the same name and address on the original complaint. We kindly request additional information from Ms.[redacted] including her full billing address or any other details about the package she received so that we can investigate the matter immediately.
Please contact us if we may be of further assistance. Our toll free number is 877-903-1696; our hours are 7:00 a.m. to 6:00 p.m., Monday through Friday. For the best service we encourage you to call Tuesday through Friday between 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m. (CT).
Sincerely,
[redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Wells Fargo explained to me multiple times that they have sent my fraud case over to Chase, and are waiting for Chase's respond. Without asking for much information from me, Chase just said that they have not received anything from [redacted]. That is just unprofessional. Chase has little to none initiative to correct their mistake, even after a complaint was filed. I also called Chase's Claim Department per Brenda's instruction, all they have told me is that there's no file to look up, and that it'll be a business to business communication, even though I'm victim of fraud, I have no way of getting status from Chase, nor do my tenant.I cannot resolve this complaint knowing that no effort was made to look up my fraud case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was contacted by the business and given the same type of response that I had received when I sought a resolution from them prior to my Revdex.com complaint. They informed me that they had performed their duty by mailing out the said payments on the [redacted] (for which there is no proof). However, if that is the case, they should not debit the account and collect eh funds prior to the check being presented by the payee!And they had the audacity to pass the responsibility on to the [redacted]ervice!! Maybe I should bank with e postal service?!!!There was also no apology or offer to compensate me for putting me through financial hardship ( I had to come up with the $1,950 IMMEDIATELY to pay my landlord - and not wait till I got my funds credited back - which they refused to do - even though they had withdrawn the funds AS SOON AS I had initiated the transaction on the [redacted]) and ruining my reputation and relationship with my landlord.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on August *, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. ...⇄ Verónica Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on August [redacted], 2017 In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option...
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####.Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 31, 2015 Ms. [redacted] Customer Relations Advocate Revdex.com [redacted]
[redacted] RE: Mr. [redacted] ...
...⇄ [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Mr. [redacted] complaint. We respectfully disagree with Mr. [redacted] regarding the order he placed on-line on December 16, 2015. Our web page did show our “Christmas Guarantee” for specific items, guaranteeing delivery no later than December 24, 2015. Not all items on the web site were guaranteed, however, the “Navy Pride Men's Hoodie” was guaranteed until December 10, 2015. Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guarantee. When the item is no longer guaranteed we remove the banner and icon from the product’s page on the web site. Our records show we received the order for the “Navy Pride Men's Hoodie” placed by Mr. [redacted] December 16, 2015, six days after the hoodie was removed from our “guarantee” December 10, 2015. Since the icon and banner were taken down by the time the order was placed, it was no longer guaranteed for Christmas delivery. Our records also show Mr. [redacted] was not charged twice for his order, but a pre-authorization was performed on his card. Pre-authorizations are a common practice to ensure funds on a credit card will still be available before it is charged. Once the card is officially charged, the pre-authorization amount does “fall off” of the card and the funds become available again. This process takes anywhere from 3 to 5 business days after the card has been charged and could possibly be delayed due to holidays. Since the order was not placed in time for our Christmas Guarantee and the pre-authorization amount will be released onto his card in a matter of days, we are not issuing a discount and are considering the matter closed. If Mr. [redacted] would like to return the hoodie he should contact us directly at [redacted] to receive a pre-paid postage label; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...
This e-mail is to acknowledge receipt of your correspondence from Lisa Wright– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer over the phone on December **, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office
This is in response to the complaint from [redacted] - Case No. [redacted]. We take consumer feedback very seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on December **, 2016. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Kawana C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11110676, and find that this resolution is satisfactory to me.
Sincerely,
Courtney [redacted]
January 5, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted]
[redacted] RE: [redacted]
[redacted]
Case # [redacted] Account # [redacted] ...
Dear Ms. [redacted] We are in receipt of your e-mail, dated January 2, 2016 regarding Mr. [redacted] complaint. We are deeply sorry that Mr. [redacted] has not had a great experience with us so far, moreover, we regret that he spoke with a customer service representative who spoke brashly. We welcome any new client, however, we do perform credit reviews upon all new orders. When Mr. [redacted] initial order came through for item #0113763001, his bank declined the usage, reiterating to us to “not honor” any charges. As part of our credit processes, the order was automatically cancelled by our credit department without notifying Mr. [redacted]. We apologize for the bank error on the first order, but fortunately his second order did pass credit review and was honored by his bank. The item was shipped on 1/4/2016 and he will receive it 1/7/2016. The [redacted] tracking # for his order is: [redacted] We hope that Mr. [redacted] accepts our apologies for the situation and hope he understands we can only perform what the bank authorizes. If he wishes to return the Tote we are happy to assist him in that process and invite him to contact us at the number below. Should Mr. [redacted] need anything whatsoever, we are more than happy to help. Thank you. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business contacted me and gave me the same response as the original. There was no difference made by contacting Revdex.com. They asked me to respond to Revdex.com to say that my issue has been resolved and it hasn't. They suggested I go to small claims court and let them handle the situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
October 7, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] P. [redacted]...
...⇄ [redacted] ...⇄ /> [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated September 6, 2016, regarding Mr. [redacted] complaint. We wish to apologize for the confusion surrounding Mr. [redacted] order. We received an order for the “[redacted]” baby doll collection via the internet on July 21, 2016 in Mr. [redacted] name for a price of $139.99 + $15.99 s&h for each issue in the collection. I wish to assure you that the web page for the collection http://www.[redacted].com/products/913922_realistic-baby-dolls.html clearly indicates that this a collection to be collected over time and is not a singular doll. As you can see from the attachment ([redacted]), this doll can be purchased by itself or as a collection, however, the order we received was from the collection page. As you can see from the screenshots (Attachments [redacted]2, [redacted]3 and [redacted]4), and the web page provided, the page states that each issue is $139.99 + $15.99 s&h, indicating this is part of a collection. I have also marked each area that indicates these dolls are part of the collection and that there are subsequent shipments. It also states: ‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. No need to order each one separately. There also a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work. We apologize for any confusion this has caused; a manager has attempted to call Mr. [redacted] on October 5 and October 6 to help resolve the issue. We received the doll he returned and, unfortunately, it was not coded correctly and a replacement was sent out instead of a refund which continued the billing. I have personally canceled the collection so he will no longer receive further shipments. I have also ordered a pre-paid postage label to be sent out so he can return the recent shipment at no cost to him. In addition, I have issued a full refund for the unwanted doll, however, since Mr. [redacted] has canceled the credit card and we can only issue a refund to the card used on the order, the card company will mail him his refund once they receive it. If Mr. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted] and our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, 2017. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you.If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 24, 2015 Ms. Nita [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Ms. Rose [redacted] ...⇄ [redacted] ...⇄ /> [redacted] Case # 10966356 Account # [redacted] Dear Ms. [redacted], We are in receipt of your email dated December 22, 2015 regarding Ms. [redacted]’s rebuttal. Ms. [redacted] did send two checks in July 2015 which were initially attributed her the orders, [redacted] and [redacted]. Typically she would be entitled to a full refund upon returning them. However, $31.00 of her $50.00 was attributed to a write off from 2007. On 10/8/2007, an order was made for [redacted] “LIGHT OF HOPE CHURCH,” and only partially paid. $17.94 was paid on 11/8/2007, then $10.00 paid on 1/10/2008. After sending numerous invoices on 2/22/08, 3/14/2008 and 4/4/2008, the missing $31.00 was submitted to a collection agency on 5/3/2008. Since this was never paid, the payment request was submitted again to a collection agency on 11/7/2015. Upon the payments and refunds from previous orders, we deducted the $31.00 missing payment from the 2007 order. Moreover, we refunded Ms. [redacted] $19.00 in the form of a check, #[redacted] dated 11/10/2015, and it was cashed on 12/4/2015. If Ms. [redacted] has any further questions, we invite her to call us at 866-285-1736. Thank you. Sincerely, Kelsey [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. In...
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11733039, and find that this resolution is satisfactory to me.
Sincerely,
Patsy [redacted]
December 27, 2017 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ Cincinnati, OH. 45231 Case # [redacted]
[redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 22, 2017, regarding Ms. [redacted] complaint. Our records show we received an order for the “A Family of Love” personalized diamond pendant necklace via the internet in Ms. [redacted] name on December 7, 2017. While the pendant had been under our Christmas Guarantee at the time of the order, unforeseen production issues that were out of our control have caused a delay in shipping her order. We strive to make every experience a pleasant one for all of our customers and it seems, that this time, we regrettably fell short of creating this atmosphere for Ms. [redacted]. As an apology, and in the interest of keeping good-client relations, we have credited the shipping cost from the balance. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
...
December 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case #: [redacted] S. [redacted] Rd. �...⇄ Account #: N/A [redacted], FL 33967 Dear Ms. [redacted], We are in receipt of your letter dating December 12, 2016 regarding Ms. [redacted] complaint. We sincerely apologize for the inconveniences Ms. [redacted] has endured with our company. The accounts associated with her address have been coded so to not receive any future marketing materials. Although we have removed the accounts from our mailing list, miscellaneous advertisements may arrive within 2-3 weeks because we prepare them ahead of time. We appreciate you bringing this matter to our attention and should Ms. [redacted] need anything else, we request that he contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
Initial Business Response /* (1000, 5, 2015/07/07) */
July 7, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: Ms.[redacted]
[redacted]
Case # [redacted]
Dear...
Ms. [redacted]
We are in receipt of your email, dated July 3, 2015, regarding Ms.[redacted]'s complaint.
We would be more than happy to assist Ms.[redacted] in returning her collectible and provide pre-paid shipping labels for a full refund, however, we are unable to locate an account with the same name and address on the original complaint. We kindly request additional information from Ms.[redacted] including her full billing address or any other details about the package she received so that we can investigate the matter immediately.
Please contact us if we may be of further assistance. Our toll free number is 877-903-1696; our hours are 7:00 a.m. to 6:00 p.m., Monday through Friday. For the best service we encourage you to call Tuesday through Friday between 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m. (CT).
Sincerely,
[redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Wells Fargo explained to me multiple times that they have sent my fraud case over to Chase, and are waiting for Chase's respond. Without asking for much information from me, Chase just said that they have not received anything from [redacted]. That is just unprofessional. Chase has little to none initiative to correct their mistake, even after a complaint was filed. I also called Chase's Claim Department per Brenda's instruction, all they have told me is that there's no file to look up, and that it'll be a business to business communication, even though I'm victim of fraud, I have no way of getting status from Chase, nor do my tenant.I cannot resolve this complaint knowing that no effort was made to look up my fraud case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was contacted by the business and given the same type of response that I had received when I sought a resolution from them prior to my Revdex.com complaint. They informed me that they had performed their duty by mailing out the said payments on the [redacted] (for which there is no proof). However, if that is the case, they should not debit the account and collect eh funds prior to the check being presented by the payee!And they had the audacity to pass the responsibility on to the [redacted]ervice!! Maybe I should bank with e postal service?!!!There was also no apology or offer to compensate me for putting me through financial hardship ( I had to come up with the $1,950 IMMEDIATELY to pay my landlord - and not wait till I got my funds credited back - which they refused to do - even though they had withdrawn the funds AS SOON AS I had initiated the transaction on the [redacted]) and ruining my reputation and relationship with my landlord.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on August *, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. ...⇄ Verónica Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on August [redacted], 2017 In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to...
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option...
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####.Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 31, 2015 Ms. [redacted] Customer Relations Advocate Revdex.com [redacted]
[redacted] RE: Mr. [redacted] ...
...⇄ [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Mr. [redacted] complaint. We respectfully disagree with Mr. [redacted] regarding the order he placed on-line on December 16, 2015. Our web page did show our “Christmas Guarantee” for specific items, guaranteeing delivery no later than December 24, 2015. Not all items on the web site were guaranteed, however, the “Navy Pride Men's Hoodie” was guaranteed until December 10, 2015. Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guarantee. When the item is no longer guaranteed we remove the banner and icon from the product’s page on the web site. Our records show we received the order for the “Navy Pride Men's Hoodie” placed by Mr. [redacted] December 16, 2015, six days after the hoodie was removed from our “guarantee” December 10, 2015. Since the icon and banner were taken down by the time the order was placed, it was no longer guaranteed for Christmas delivery. Our records also show Mr. [redacted] was not charged twice for his order, but a pre-authorization was performed on his card. Pre-authorizations are a common practice to ensure funds on a credit card will still be available before it is charged. Once the card is officially charged, the pre-authorization amount does “fall off” of the card and the funds become available again. This process takes anywhere from 3 to 5 business days after the card has been charged and could possibly be delayed due to holidays. Since the order was not placed in time for our Christmas Guarantee and the pre-authorization amount will be released onto his card in a matter of days, we are not issuing a discount and are considering the matter closed. If Mr. [redacted] would like to return the hoodie he should contact us directly at [redacted] to receive a pre-paid postage label; our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...