October 19, 2016 [redacted]
Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Crest Dr. ...⇄ San Antonio, TX [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated October 18, 2016, regarding Ms. [redacted]’s complaint. We're sorry to disappoint Ms. [redacted], but this is a new item and, unfortunately, we have been informed that there has been a delay in shipment of the “[redacted]” crystal pendant necklace because of production difficulties. The latest information we received indicates we will begin shipping the pendant around December 21. We wish to remind Ms. [redacted] of her right to cancel the order, if this is inconvenient for her. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. I have personally upgraded the handling of her order at no charge to ensure she will be among the first to receive the pendant when our first shipment arrives. I have also taken care of shipping costs as an apology for the wait. I would also like to note that nothing has been charged to Ms. [redacted]’s credit card as we do not charge for any items until they ship. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We reviewed the concerns and a mailed a detailed response to the customer on 12/**/16. In order to protect consumer privacy, we advised the consumer they have the...
option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, it should be noted that there was no direct recourse for me to solve my issue with Chase through normal channels. Only after I filed a complaint with the Revdex.com was I contacted by the bank and my problem resolved. I was repeatedly told there was nothing that could be done to resolve my issue, but as it turns out, clearly there was something that was able to be done. So, while my issue was resolved, Chase needs to make changes to its customer support and allow more reasonable solutions for it's customers.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on December **, 2015. ...
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, [redacted] Chase Executive Office ...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved,with reservations.Stipulated that Chase branch office represented that the safety deposit box leased was complimentary for a veteran (size was not an issue); that conflicts with the response from the ** office. The business, Chase bank, did refund the aggrieved fee for the safety deposit box.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lisa [redacted]
May 18, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] A....
[redacted] ...⇄ [redacted] ...⇄ />
[redacted], IL. 61373 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 16, 2016, regarding Ms. [redacted] complaint. We are sorry to disappoint Ms. [redacted], but the “[redacted] World Series Champions” electric train collection was expected to have a longer than usual production timeframe. Our advertisement, which is attached, states that we would begin shipping the 1st issue of this product during the 2nd quarter of 2016. We are sorry for the confusion. Upon, chec[redacted] on the status of this collection, shipment of the 1st issue will likely occur in July. Should Ms. [redacted] wish to cancel her order, she can do so at any time. For further assistance, Ms. [redacted] is welcome to contact us directly at [redacted]. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11674812, and find that this resolution is satisfactory to me.
Sincerely,
Alphonse / Judith [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/02) */
October 2, 2015
Ms.[redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: [redacted]
Case #...
[redacted]
Dear Ms.[redacted]
We are in receipt of your e-mail, dated September 30, 2015, regarding Ms.[redacted] complaint. We sincerely apologize for the confusion with Ms.[redacted] account.
In February 2013, Ms.[redacted] placed an order with Hawthorne Village for the Ravens Locomotive Model Train Collection. The issue price for each collectible shipment within the series is $84.99. After each collectible is shipped and paid in full, the next collectible within the series will be reserved and prepared for shipment pending availability.
Ms.[redacted] was sent the next dome car on August 27, 2015 after she sent her last payment of $84.99 for the previous car. She had missed her first payment of $28.33 on the dome car, so when she contacted us for payment, her second payment of $28.33 was also due. She agreed to pay the $56.66 that was past due. Instead of charging Ms.[redacted] the past due, our agent mistakenly marked the account to pay the current due (the amount of $28.33 for the third payment on the car) instead of the past due. This charge is the amount Ms.[redacted] says she did not authorize.
In the interest of keeping good relations with our clients, we have already liquidated the remaining balance on Ms.[redacted] account for this error.
We deeply apologize for the confusion that this situation has caused and hope that this resolves the matter. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase has not helped resolve the issue. I am very displeased and I am considering changing banks, since they refuse to do anything about it. Worst customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]8 Dear Ms. [redacted]: We are in receipt of your notification, dated November 1, 2016, regarding Mr. [redacted] complaint. We're very sorry for the billing issue with Mr. [redacted] account. We wish to assure him that we have permanently cancelled the subscription for the "[redacted]" figurine collection. A credit was forwarded to his credit card company on October 31, 2016. If the posting date for his next monthly credit card statement had already passed, this credit may not appear until the following month's statement. If Mr. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I just recently received the Debit Card, Account number, etc. According to the letter I received from Chase, the Account was closed due to lack of information, which was not specified!!!!! Therefore, the Account was closed? Your customer service agent, and Mr. A[redacted], didn't state this! They couldn't wait to tell me what an undesirable customer I was, and read me some pre-written DENIAL response, that I have yet to receive! Why was I approved, given an account number, and Debit card, then the account was closed!?! Guess what? YOU'RE BANK WILL NEVER, EVER, HAVE MY BUSINESS AGAIN! TRUST ME, THE BANK I CURRENTLY HAVE TREATS ME MUCH BETTER, AND I DON'T HAVE ALL THE COMPLICATIONS I'VE HAD WITH YOUR BANK! IF YOU'RE NOT GOING TO RE-OPEN THE ACCOUNT, OR GIVE ME ANOTHER ONE, THEN I SUGGEST YOU REFUND MY DEPOST! CHASE BANK IS UNSCRUPULOUS, AND YOUR CUSTOMER REPRESENTATIVES ARE ANYTHING BUT HELPFUL. WHY DO OTHER BANKS GIVE ME ACCOUNTS, AND VALUE MY BUSINESS, AND CHASE DOESN'T? Well, you've done it to yourselves, and I'll see you guys in COURT! I NEVER LOSE A LAWSUIT!!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customer on May **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted] Sincerely, Shelley T[redacted] Executive Office
We responded to our customer’s concerns in our letter dated July **, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.
March 8, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Natasha [redacted]...
...⇄ [redacted] ...⇄ [redacted] FL. 32904 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 7, 2017, regarding Ms. [redacted]’ complaint. We apologize for any confusion that has occurred with Ms. [redacted] order. Our records show we received three orders on December 14, 2016 in Ms. [redacted] name, including the “Touchdown Steelers!” tote bag. Unfortunately the tote bag was out of stock at the time of the order and production issues caused delays in shipment. On February 22, 2017, we received a request by her to cancel the order, and the agent she spoke with fulfilled her request at that time. If the tote bag had been in stock, Ms. [redacted] PayPal account would have been pre-authorized and then charged when the item was shipped out to her. Since the order was canceled before the tote bag was in stock, Ms. [redacted] PayPal account was not pre-authorized or charged for this item, therefore, a refund is not due. If Ms. [redacted] has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because: I received a call from the company I complained about he same day I filed the BB. complaint. I told company via email I wanted a full refund and they have not responded to my request for a full refund! I want a full refund.
Sincerely,
[redacted]e
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted]
[redacted] Case # [redacted] Account #[redacted] Dear Ms....
[redacted] We are in receipt of your email dated December 28, 2015 regarding Ms. [redacted] complaint. We are incredibly sorry to that Ms. [redacted] had a poor customer service experience with us and after reviewing her payments and returns, it appears that a failed authorization attempted for a second installment (prior to returning) held up the refund process. We have now processed a refund of $41.79 on her PayPal account. It will be visible within 24-48 hours or 1-2 business days. If Ms. [redacted] has any other questions, we invite her to contact us directly. Thanks! Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
October 19, 2016 [redacted]
Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Crest Dr. ...⇄ San Antonio, TX [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated October 18, 2016, regarding Ms. [redacted]’s complaint. We're sorry to disappoint Ms. [redacted], but this is a new item and, unfortunately, we have been informed that there has been a delay in shipment of the “[redacted]” crystal pendant necklace because of production difficulties. The latest information we received indicates we will begin shipping the pendant around December 21. We wish to remind Ms. [redacted] of her right to cancel the order, if this is inconvenient for her. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. I have personally upgraded the handling of her order at no charge to ensure she will be among the first to receive the pendant when our first shipment arrives. I have also taken care of shipping costs as an apology for the wait. I would also like to note that nothing has been charged to Ms. [redacted]’s credit card as we do not charge for any items until they ship. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We reviewed the concerns and a mailed a detailed response to the customer on 12/**/16. In order to protect consumer privacy, we advised the consumer they have the...
option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, it should be noted that there was no direct recourse for me to solve my issue with Chase through normal channels. Only after I filed a complaint with the Revdex.com was I contacted by the bank and my problem resolved. I was repeatedly told there was nothing that could be done to resolve my issue, but as it turns out, clearly there was something that was able to be done. So, while my issue was resolved, Chase needs to make changes to its customer support and allow more reasonable solutions for it's customers.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on December **, 2015. ...
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, [redacted] Chase Executive Office ...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved,with reservations.Stipulated that Chase branch office represented that the safety deposit box leased was complimentary for a veteran (size was not an issue); that conflicts with the response from the ** office. The business, Chase bank, did refund the aggrieved fee for the safety deposit box.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lisa [redacted]
May 18, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] A....
[redacted] ...⇄ [redacted] ...⇄ /> [redacted], IL. 61373 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 16, 2016, regarding Ms. [redacted] complaint. We are sorry to disappoint Ms. [redacted], but the “[redacted] World Series Champions” electric train collection was expected to have a longer than usual production timeframe. Our advertisement, which is attached, states that we would begin shipping the 1st issue of this product during the 2nd quarter of 2016. We are sorry for the confusion. Upon, chec[redacted] on the status of this collection, shipment of the 1st issue will likely occur in July. Should Ms. [redacted] wish to cancel her order, she can do so at any time. For further assistance, Ms. [redacted] is welcome to contact us directly at [redacted]. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11674812, and find that this resolution is satisfactory to me.
Sincerely,
Alphonse / Judith [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/02) */
October 2, 2015
Ms.[redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Ave., Suite 2006
Chicago, IL 60611
RE: [redacted]
Case #...
[redacted]
Dear Ms.[redacted]
We are in receipt of your e-mail, dated September 30, 2015, regarding Ms.[redacted] complaint. We sincerely apologize for the confusion with Ms.[redacted] account.
In February 2013, Ms.[redacted] placed an order with Hawthorne Village for the Ravens Locomotive Model Train Collection. The issue price for each collectible shipment within the series is $84.99. After each collectible is shipped and paid in full, the next collectible within the series will be reserved and prepared for shipment pending availability.
Ms.[redacted] was sent the next dome car on August 27, 2015 after she sent her last payment of $84.99 for the previous car. She had missed her first payment of $28.33 on the dome car, so when she contacted us for payment, her second payment of $28.33 was also due. She agreed to pay the $56.66 that was past due. Instead of charging Ms.[redacted] the past due, our agent mistakenly marked the account to pay the current due (the amount of $28.33 for the third payment on the car) instead of the past due. This charge is the amount Ms.[redacted] says she did not authorize.
In the interest of keeping good relations with our clients, we have already liquidated the remaining balance on Ms.[redacted] account for this error.
We deeply apologize for the confusion that this situation has caused and hope that this resolves the matter. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase has not helped resolve the issue. I am very displeased and I am considering changing banks, since they refuse to do anything about it. Worst customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
November 2, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ /> [redacted]
[redacted]8 Dear Ms. [redacted]: We are in receipt of your notification, dated November 1, 2016, regarding Mr. [redacted] complaint. We're very sorry for the billing issue with Mr. [redacted] account. We wish to assure him that we have permanently cancelled the subscription for the "[redacted]" figurine collection. A credit was forwarded to his credit card company on October 31, 2016. If the posting date for his next monthly credit card statement had already passed, this credit may not appear until the following month's statement. If Mr. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I just recently received the Debit Card, Account number, etc. According to the letter I received from Chase, the Account was closed due to lack of information, which was not specified!!!!! Therefore, the Account was closed? Your customer service agent, and Mr. A[redacted], didn't state this! They couldn't wait to tell me what an undesirable customer I was, and read me some pre-written DENIAL response, that I have yet to receive! Why was I approved, given an account number, and Debit card, then the account was closed!?! Guess what? YOU'RE BANK WILL NEVER, EVER, HAVE MY BUSINESS AGAIN! TRUST ME, THE BANK I CURRENTLY HAVE TREATS ME MUCH BETTER, AND I DON'T HAVE ALL THE COMPLICATIONS I'VE HAD WITH YOUR BANK! IF YOU'RE NOT GOING TO RE-OPEN THE ACCOUNT, OR GIVE ME ANOTHER ONE, THEN I SUGGEST YOU REFUND MY DEPOST! CHASE BANK IS UNSCRUPULOUS, AND YOUR CUSTOMER REPRESENTATIVES ARE ANYTHING BUT HELPFUL. WHY DO OTHER BANKS GIVE ME ACCOUNTS, AND VALUE MY BUSINESS, AND CHASE DOESN'T? Well, you've done it to yourselves, and I'll see you guys in COURT! I NEVER LOSE A LAWSUIT!!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customer on May **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted] Sincerely, Shelley T[redacted] Executive Office
We responded to our customer’s concerns in our letter dated July **, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.
March 8, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Natasha [redacted]...
...⇄ [redacted] ...⇄ [redacted] FL. 32904 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 7, 2017, regarding Ms. [redacted]’ complaint. We apologize for any confusion that has occurred with Ms. [redacted] order. Our records show we received three orders on December 14, 2016 in Ms. [redacted] name, including the “Touchdown Steelers!” tote bag. Unfortunately the tote bag was out of stock at the time of the order and production issues caused delays in shipment. On February 22, 2017, we received a request by her to cancel the order, and the agent she spoke with fulfilled her request at that time. If the tote bag had been in stock, Ms. [redacted] PayPal account would have been pre-authorized and then charged when the item was shipped out to her. Since the order was canceled before the tote bag was in stock, Ms. [redacted] PayPal account was not pre-authorized or charged for this item, therefore, a refund is not due. If Ms. [redacted] has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because: I received a call from the company I complained about he same day I filed the BB. complaint. I told company via email I wanted a full refund and they have not responded to my request for a full refund! I want a full refund.
Sincerely,
[redacted]e
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted]
[redacted] Case # [redacted] Account #[redacted] Dear Ms....
[redacted] We are in receipt of your email dated December 28, 2015 regarding Ms. [redacted] complaint. We are incredibly sorry to that Ms. [redacted] had a poor customer service experience with us and after reviewing her payments and returns, it appears that a failed authorization attempted for a second installment (prior to returning) held up the refund process. We have now processed a refund of $41.79 on her PayPal account. It will be visible within 24-48 hours or 1-2 business days. If Ms. [redacted] has any other questions, we invite her to contact us directly. Thanks! Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]