April 5, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted] K....
[redacted] ...⇄ ...⇄ [redacted] W. Polly Street ...⇄ Perry, MI. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated April 4, 2017, regarding Mr. [redacted]’s complaint. We're sorry to disappoint Mr. [redacted], but there have been several delays in shipping his order of the “Forever in Love” [redacted] glitter globe because of production difficulties. The latest information we received indicates this item is under our Mother’s Day Guarantee and will arrive no later than May 13, 2017. We wish to remind him of his right to cancel the order, if this is inconvenient for him. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted]– Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on May *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive OfficeThis transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and detailed response was provided to the customer by phone on March **, 2017. In order to protect consumer privacy, the consumer has...
been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Executive Office
Initial Business Response /* (1000, 5, 2015/10/29) */
October 27, 2015
[redacted]
[redacted]...
[redacted]
We are in receipt of your e-mail, dated October 26, 2015, regarding[redacted] complaint.
We apologize for any confusion that has occurred with[redacted] purchase. We wish to assure you that the web page for the Glow In The Dark Native American-Style Wolf Plate Collection, http://www.bradfordexchange.com/products/[redacted]_wolf-art-glow-in-the-dark-co...⇄ clearly indicates that this "collection" begins with the "Majestic Calling" as issue one, and continues with the "Protector of the Pack" which is issue two in the collection and so on. It further states that each issue is $39.99. We also have a link, near the bottom of the web page, where clients can find out more information about our "subscription plans," and how they work. It explains each issue in a collection is billed and shipped separately approximately every other month, after each previous issue is shipped and paid in full. Charges for all subsequent issues are deducted from the same payment method as the first issue.
The issue price for each collectible shipment within the series is $39.99 (excluding shipping and service and state sales tax if applicable). After each collectible is shipped and paid in full, the next collectible within the series will be reserved and prepared for shipment pending availability. Any returns mailed in to our company take up to 30 days to process.
We received an online order August 26, 2015 from [redacted] which she paid for, and the first issue (Majestic Calling) was shipped on August 27, 2015. Since the item was paid for, the next issue ("Protector of the Pack") was shipped and she was charged one month later on September 18, 2015 as per the explanation of how collections work on our website. The second issue was sent back and the return was processed on October 14, 2015. Normally when an item is returned it will cancel the rest of the collection, however, the third issue was sent out two days before we received the return and [redacted] was charged October 12, 2015 for the third issue that was shipped out which has not yet been received as a return.
When the second issue was processed as a return, it was accidently coded incorrectly and entered as a replacement instead which prompted another shipment of the second issue. This is the reason [redacted] has not received her refund. We sincerely apologize for this mistake on our end.
Even though our website states the purchase was part of a collection, we believe [redacted] was unaware of the terms of the purchase agreement.
In the interest of keeping good client relations, the collection has been completely canceled. The second issue has been coded as returned for a refund October 26, 2015 and the third issue October 27, 2015. [redacted] will receive both full refunds of $48.98 on her credit card within 72 hours of the date the returns were processed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
February 6, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Stefani [redacted] ...⇄ [redacted] ...⇄ New York, NY. 10018 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 3, 2017, regarding Ms. [redacted] rebuttal. Our records show Ms. [redacted] called and spoke with a representative on February 3, 2017 to discuss the balance on her account. This phone call resulted in meeting her original desired resolution. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The bank representative was rude, she was unable to give me a straight answer, why the bank has not informed me beforehand about the possible closure of my account and sending money to a state.It appeared that the bank representative has not even researched the matter, so she was giving me just general answers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
February 25, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Stephen V....
[redacted] ...⇄ P.O. Box 45014 �...⇄ Rio Rancho, NM. 87174 Case # 11152768 Account # 611539060 Dear Ms. [redacted]: We are in receipt of your notification, dated February 24, 2016, regarding Mr. [redacted]’s complaint. We apologize for all of the confusion surrounding Mr. [redacted]’s billing. Our records show we received an order for our “Thomas Kinkade Ma[redacted] Spirits Bright Tabletop Centerpiece” via the mail on November 4, 2015. We received the first payment for $38.32 and another payment for the same amount on December 14. On December 30, we received the returned item and issued a refund for $76.64. Since we have refunded the entire amount that was paid and the item has already been returned, there is no longer a balance on his account. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail to the customer on June [redacted] 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted] Chase Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on November **, 2015. We consider this...
matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Diana S. L[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They called me the very next day, apologized, refunded me and assured me that they understood my...
financial hardship and wished me the best of luck with school. This made me happy, I never doubted my bank and I'm proud to do buisness with them. I want everyone to know that this bank cares about their customers.
Sincerely,
[redacted]
February 3, 2016 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Marilu [redacted] 26422 ALDERTREE CT. MORENO VALLEY, CA 92555-2366 Case # 11118512 Account # [redacted] Dear Ms. [redacted]: ...
We are in receipt of your email dated February 3, 2016 regarding Ms. [redacted]’ complaint. We are deeply sorry for the delay of product #01-22987-001. Per her request, we have cancelled the order. Since no payment was received for this order, there is no refund due. If Ms. [redacted] has any other questions, we request that she call us directly at the number below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
April 4, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted]...
Coyne �...⇄ Case # [redacted] ...⇄ Account # [redacted] North Canton, OH, 44720-8699 Dear Ms. [redacted]: We are in receipt of your email dated April 4, 2016 regarding Mr. [redacted] complaint. We regret that Mr. [redacted] had a poor experience with us throughout his check ordering process. It is our policy that we do not automatically re-print client-inputted online orders at no charge, however, for the sake of good customer relations we would be happy to do this for Mr. Coyne. We only ask that he call us to place his order so that we can ensure the proper numbers and names are printed. Our # is [redacted]. We request that Mr. [redacted] give the customer service representative his client id#, [redacted] so that the proper discounts are applied. We appreciate Mr. [redacted] bringing this matter to our attention and hope to hear from him soon. We apologize for any inconvenience. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
June 13, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Joseph [redacted] [redacted] ...
Aberdeen, NC. 28315 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 12, 2017, regarding Mr. [redacted]’s complaint. Our records show that we received an order via the Internet for 4 boxes of Bradford Exchange Checks in the Imperial check design on June 2, 2017. Our website requests that all of the ordering and account information that is entered be verified before completion of the order. We processed the order accordingly, and it was shipped to Mr. [redacted] on June 7, 2017. Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the Internet. This state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third parties. We are proud to have been formally certified, and the [redacted] Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. For this reason, we request that all of the ordering and account information be verified before completion of the order. We have even implemented a more user friendly process for placing orders via our website. We have attached a “sample” order for your review. Because we request that our clients verify all account information prior to completing their orders, and have implemented the Checkout guidelines described above, we do not arrange for a rerun of the checks in cases of customer error. However, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Mr. [redacted] to receive a corrected order of checks. To accept this offer, and to give us the correct account information, he should contact us directly at the number below; or if he wishes to receive a refund, for instructions on how to return the checks. I have noted his account to allow for the free rerun of his checks. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
December7,
2015Ms.
Nita [redacted]Assistant
ManagerDirect
Retail ServicesRevDex.com330
N. Wabash Ave., Suite 2006Chicago,
IL 60611RE: Ms. Rose [redacted] ...⇄[redacted] ...⇄
[redacted]Case # 10966356Account # [redacted] Dear Ms. [redacted],We
are in receipt of your email dated December 7, 2015 regarding Ms. [redacted]’s
rebuttal. We
have processed refunds for issue #1 and issue #2 in The Heavenly Blessings Christmas Tree Nativity Collection. $69.98 was put back on the client’s
credit card on 11/16/2015 and $58.94 was refunded on 11/24/2015.If
Ms. [redacted] has any further questions, we invite her to call us at 866-285-1736.
Thank you.Sincerely, Kelsey [redacted]Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made, by the business in reference to complaint ID [redacted]. This resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here... March 26, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ Phoenix, AZ 85022 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated March 16, 2018, regarding Mr. [redacted] complaint. We apologize for the confusion regarding Mr. [redacted] “Bradford Exchange Checks” order. After reviewing Mr. [redacted] records our Customer Service department left a message for him to call them to verify his information and he has since responded. We are reissuing his check order. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Michelle C[redacted] Executive Office
April 21, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa [redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 20, 2017, regarding Ms. [redacted]’s rebuttal. We are very sorry for the confusion this situation has caused and for the misinformation that had been given. It is not necessary to fax any responses to us. I have already ordered the postage label, however, since the refund has already been issued and as an apology for the inconvenience, she may discard the checks and does not need to return them. We ask that she halts any dispute in progress as her full refund will be placed back on her card in the next 3-5 full business days. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
April 5, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted] K....
[redacted] ...⇄ ...⇄ [redacted] W. Polly Street ...⇄ Perry, MI. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated April 4, 2017, regarding Mr. [redacted]’s complaint. We're sorry to disappoint Mr. [redacted], but there have been several delays in shipping his order of the “Forever in Love” [redacted] glitter globe because of production difficulties. The latest information we received indicates this item is under our Mother’s Day Guarantee and will arrive no later than May 13, 2017. We wish to remind him of his right to cancel the order, if this is inconvenient for him. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted]– Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on May *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive OfficeThis transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and detailed response was provided to the customer by phone on March **, 2017. In order to protect consumer privacy, the consumer has...
been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Executive Office
Initial Business Response /* (1000, 5, 2015/10/29) */
October 27, 2015
[redacted]
[redacted]...
[redacted]
We are in receipt of your e-mail, dated October 26, 2015, regarding[redacted] complaint.
We apologize for any confusion that has occurred with[redacted] purchase. We wish to assure you that the web page for the Glow In The Dark Native American-Style Wolf Plate Collection, http://www.bradfordexchange.com/products/[redacted]_wolf-art-glow-in-the-dark-co...⇄ clearly indicates that this "collection" begins with the "Majestic Calling" as issue one, and continues with the "Protector of the Pack" which is issue two in the collection and so on. It further states that each issue is $39.99. We also have a link, near the bottom of the web page, where clients can find out more information about our "subscription plans," and how they work. It explains each issue in a collection is billed and shipped separately approximately every other month, after each previous issue is shipped and paid in full. Charges for all subsequent issues are deducted from the same payment method as the first issue.
The issue price for each collectible shipment within the series is $39.99 (excluding shipping and service and state sales tax if applicable). After each collectible is shipped and paid in full, the next collectible within the series will be reserved and prepared for shipment pending availability. Any returns mailed in to our company take up to 30 days to process.
We received an online order August 26, 2015 from [redacted] which she paid for, and the first issue (Majestic Calling) was shipped on August 27, 2015. Since the item was paid for, the next issue ("Protector of the Pack") was shipped and she was charged one month later on September 18, 2015 as per the explanation of how collections work on our website. The second issue was sent back and the return was processed on October 14, 2015. Normally when an item is returned it will cancel the rest of the collection, however, the third issue was sent out two days before we received the return and [redacted] was charged October 12, 2015 for the third issue that was shipped out which has not yet been received as a return.
When the second issue was processed as a return, it was accidently coded incorrectly and entered as a replacement instead which prompted another shipment of the second issue. This is the reason [redacted] has not received her refund. We sincerely apologize for this mistake on our end.
Even though our website states the purchase was part of a collection, we believe [redacted] was unaware of the terms of the purchase agreement.
In the interest of keeping good client relations, the collection has been completely canceled. The second issue has been coded as returned for a refund October 26, 2015 and the third issue October 27, 2015. [redacted] will receive both full refunds of $48.98 on her credit card within 72 hours of the date the returns were processed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
February 6, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Stefani [redacted] ...⇄ [redacted] ...⇄ New York, NY. 10018 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 3, 2017, regarding Ms. [redacted] rebuttal. Our records show Ms. [redacted] called and spoke with a representative on February 3, 2017 to discuss the balance on her account. This phone call resulted in meeting her original desired resolution. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The bank representative was rude, she was unable to give me a straight answer, why the bank has not informed me beforehand about the possible closure of my account and sending money to a state.It appeared that the bank representative has not even researched the matter, so she was giving me just general answers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
February 25, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Stephen V....
[redacted] ...⇄ P.O. Box 45014 �...⇄ Rio Rancho, NM. 87174 Case # 11152768 Account # 611539060 Dear Ms. [redacted]: We are in receipt of your notification, dated February 24, 2016, regarding Mr. [redacted]’s complaint. We apologize for all of the confusion surrounding Mr. [redacted]’s billing. Our records show we received an order for our “Thomas Kinkade Ma[redacted] Spirits Bright Tabletop Centerpiece” via the mail on November 4, 2015. We received the first payment for $38.32 and another payment for the same amount on December 14. On December 30, we received the returned item and issued a refund for $76.64. Since we have refunded the entire amount that was paid and the item has already been returned, there is no longer a balance on his account. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail to the customer on June [redacted] 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted] Chase Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on November **, 2015. We consider this...
matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Diana S. L[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They called me the very next day, apologized, refunded me and assured me that they understood my...
financial hardship and wished me the best of luck with school. This made me happy, I never doubted my bank and I'm proud to do buisness with them. I want everyone to know that this bank cares about their customers.
Sincerely,
[redacted]
February 3, 2016 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Marilu [redacted] 26422 ALDERTREE CT. MORENO VALLEY, CA 92555-2366 Case # 11118512 Account # [redacted] Dear Ms. [redacted]: ...
We are in receipt of your email dated February 3, 2016 regarding Ms. [redacted]’ complaint. We are deeply sorry for the delay of product #01-22987-001. Per her request, we have cancelled the order. Since no payment was received for this order, there is no refund due. If Ms. [redacted] has any other questions, we request that she call us directly at the number below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
April 4, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted]...
Coyne �...⇄ Case # [redacted] ...⇄ Account # [redacted] North Canton, OH, 44720-8699 Dear Ms. [redacted]: We are in receipt of your email dated April 4, 2016 regarding Mr. [redacted] complaint. We regret that Mr. [redacted] had a poor experience with us throughout his check ordering process. It is our policy that we do not automatically re-print client-inputted online orders at no charge, however, for the sake of good customer relations we would be happy to do this for Mr. Coyne. We only ask that he call us to place his order so that we can ensure the proper numbers and names are printed. Our # is [redacted]. We request that Mr. [redacted] give the customer service representative his client id#, [redacted] so that the proper discounts are applied. We appreciate Mr. [redacted] bringing this matter to our attention and hope to hear from him soon. We apologize for any inconvenience. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
June 13, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Joseph [redacted] [redacted] ...
Aberdeen, NC. 28315 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 12, 2017, regarding Mr. [redacted]’s complaint. Our records show that we received an order via the Internet for 4 boxes of Bradford Exchange Checks in the Imperial check design on June 2, 2017. Our website requests that all of the ordering and account information that is entered be verified before completion of the order. We processed the order accordingly, and it was shipped to Mr. [redacted] on June 7, 2017. Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the Internet. This state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third parties. We are proud to have been formally certified, and the [redacted] Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. For this reason, we request that all of the ordering and account information be verified before completion of the order. We have even implemented a more user friendly process for placing orders via our website. We have attached a “sample” order for your review. Because we request that our clients verify all account information prior to completing their orders, and have implemented the Checkout guidelines described above, we do not arrange for a rerun of the checks in cases of customer error. However, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Mr. [redacted] to receive a corrected order of checks. To accept this offer, and to give us the correct account information, he should contact us directly at the number below; or if he wishes to receive a refund, for instructions on how to return the checks. I have noted his account to allow for the free rerun of his checks. If Mr. [redacted] has any other questions, he may contact us directly; our toll free number is 866-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
December7,
2015Ms.
Nita [redacted]Assistant
ManagerDirect
Retail ServicesRevDex.com330
N. Wabash Ave., Suite 2006Chicago,
IL 60611RE: Ms. Rose [redacted] ...⇄ [redacted] ...⇄
[redacted]Case # 10966356Account # [redacted] Dear Ms. [redacted],We
are in receipt of your email dated December 7, 2015 regarding Ms. [redacted]’s
rebuttal. We
have processed refunds for issue #1 and issue #2 in The Heavenly Blessings Christmas Tree Nativity Collection. $69.98 was put back on the client’s
credit card on 11/16/2015 and $58.94 was refunded on 11/24/2015.If
Ms. [redacted] has any further questions, we invite her to call us at 866-285-1736.
Thank you.Sincerely, Kelsey [redacted]Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made, by the business in reference to complaint ID [redacted]. This resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here... March 26, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ Phoenix, AZ 85022 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated March 16, 2018, regarding Mr. [redacted] complaint. We apologize for the confusion regarding Mr. [redacted] “Bradford Exchange Checks” order. After reviewing Mr. [redacted] records our Customer Service department left a message for him to call them to verify his information and he has since responded. We are reissuing his check order. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Michelle C[redacted] Executive Office
April 21, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa [redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 20, 2017, regarding Ms. [redacted]’s rebuttal. We are very sorry for the confusion this situation has caused and for the misinformation that had been given. It is not necessary to fax any responses to us. I have already ordered the postage label, however, since the refund has already been issued and as an apology for the inconvenience, she may discard the checks and does not need to return them. We ask that she halts any dispute in progress as her full refund will be placed back on her card in the next 3-5 full business days. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services