HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my 532 dollars I have three children I could have spent that on u all are full of st!!!
Regards,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: E. [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding E. [redacted]’ concerns.We regret her continued disappointment. It is our understanding that the authorized servicer who made the diagnosis would repair the washer once Warrantech has approved the repair estimate. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

June 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damage. If Mr. [redacted] has not yet requested a cancellation of the coverage, he can submit the attached form for further assistance. As long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refund. Any refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

November 6, 2014
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted]...

[redacted] (# [redacted]) 
Dear Ms. [redacted]
I have received your recent letter regarding [redacted] concerns about her account.
I apologize for any frustration she experienced. Our company has received a dispute from the administrator of the credit card. Ms. [redacted] will be notified once they render a decision on this matter.
We appreciate having the opportunity to respond to Ms. [redacted]s’ complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about her dryer and the...

store credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original dryer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] a new dryer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 20, 2016RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we are unable to offer Black Friday pricing. In the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  
 I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a 30 day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!

December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange...

issue.
We apologize for the inconvenience Ms. [redacted] may have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Here is the response for [redacted] complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty.  The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered.  I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]

March 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I...

apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request for a return.Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representatives are not authorized to override manufacturer decisions regarding coverage.Mr. [redacted] may have the option to request that an alternate service provider evaluate any issues he is experiencing with the refrigerator. If the technician is unable to locate a defect, he may be responsible for the cost of the service call.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] R [redacted]

April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the store...

credit.I apologize for any frustration [redacted] experienced. Our records indicate that the store credit is the same amount as the price before sales tax that she paid for the original washer. We are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

'Times New Roman';">Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about her tablet.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase in November of 2013, we are unable to offer her a refund. As indicated on the back of our invoices, the return period is 30 days from the date of purchase. It is our understanding that the manufacturer warranty expired.
In the interest of good customer relations, we authorized a $50 store credit. For
further assistance, she can visit our store and refer to invoice [redacted]
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
[redacted]

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her purchase.
I apologize for any inconvenience Ms. [redacted] experienced. GE Money is the administrator of the hhgregg card. We forwarded a request that they apply the promotional financing she received on her appliances to the $144.12 charge to her hhgregg card. Please note that the change may not show on the billing statement for two billing cycles. We are unable to offer her any additional refunds.
Our representatives do not have access to accounts. If she has any questions, the card administrator can be reached at (800) 333-1071.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
 Sincerely,
[redacted]

January 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any...

inconvenience Mr. [redacted] encountered. Our records indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be reflected in the account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

FONT-SIZE: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Verdana">I have received your letter regarding Michael Richmond's concerns about his refund.
I apologize for any inconvenience Mr. Richmond experienced. Our Accounting Department canceled the first refund check and sent a replacement to the address listed on his invoice. If he has any questions, our Call Center can be reached at (800) 284-7344.
 
                 
                 
ees
Dire' or, Service Operations
JTM/rlb
We appreciate having the opportunity to answer Mr. Richmond's complaint.
                    Sincerely,
                    James T. McNees

I ordered a product online and never received a email confirmation number. I called a few days after to ask where my product was and they said it would ship. I kept calling and they said they would ship the product the next day. I wait a week and called again to hear the same stuff everyday that it would be shipping the next day and that it is in stock. I finally had enough and just cancelled the product. I forgot to reach someone in customer service took an average of about 45 mins every time. So not only has this company gave me hope, they wasted my time and effort. Don't trust this company at all, they should all be fired.

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted]...

[redacted] customer service Issue.
We apologize for the inconvenience and issue that Ms. [redacted] experienced with her dishwasher. Due to no servicer in Ms. [redacted] area Warrantech has issued a credit to reselect. The credit is for the cost of the dishwasher $299.99. At this time the warranty is fulfilled and Ms. [redacted] will have to purchase another extended warranty.
If Ms. [redacted] has any questions regarding he credit we ask that she contacts warrantech at
877-456-96643, If not her credit confirmation number is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]