HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are not satisfied. A second repair service that could not fix the refrigator was here. It's almost four weeks without being able to buy food to servive. We are contacting an attorney tomorrow. We want a new fregiator now. This just goes on and on. This is not acceptable. 
Regards,
[redacted]

June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we issued a store credit for the replacement of the refrigerator. For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]
I have...

received your letter regarding [redacted] concerns about his consultation.
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of $107.99. He should receive it in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about...

her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the warranty company several times, before they were able to get someone to come and look at the stove.  They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16.  This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all.  Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks.  This is the warranty company that you chose to represent your organization, so they are a reflection of you.  I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that.  I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]

I bought a number of appliances and the store in Mayfield Heights OHIO bought the extended warranty
I have had a total of 2 claims and both were not honored because they could not find the invoice. I sent the invoice by fax and did not hear back regarding the receipt or the action taken. I have gone to the store multiple times, called the store multiple times with no assistance from either the Sales or Managers
I think anything from HH Gregg is to be viewed with great suspicion

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the refund.I...

apologize for any inconvenience Ms. [redacted] experienced. I have verified that our Warranties department has received the cancellation request and they are processing the refund. She should receive it in the next 10-15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard from HHGregg customer service reg complaint no [redacted] Planding is several monts outstanding pease help resolve it  called mr [redacted] left msg
my cell no is [redacted] pl call  asap
Regards,
[redacted]

March 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his rebates.We regret his continued disappointment. According to the rebate processing company, the cards they sent him were returned due to an incorrect address. I have requested that they forward the cards to the address Mr. [redacted] listed in his complaint. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about her financing.I...

apologize for any inconvenience [redacted] experienced. Our records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimum. I am sorry for any misunderstanding. If she has any questions, the card administrator can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 5, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. Our records indicate that a refund of $149.99 was processed for the installation charge and a refund of $85.79 was processed for the price difference. We are unable to update the total listed on her original invoice. However, the credit card company should be able to provide her with an updated balance. Synchrony can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]s concern about the TV order. I apologize for any frustration Ms. [redacted] has experienced.   After review, Ms. [redacted]s order was subbed for a different model that was 42 inches versus 40. The new TV was picked-up at our local store on 11/30/16. We ask that Ms. [redacted] contact us if she needs further assistance.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

xbox.I apologize for any inconvenience Ms. [redacted] experience. Our records indicate that a return was processed. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 1, 2015RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request....

Our records indicate that our Call Center processed a gift card as an apology for the inconvenience.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

From: hhGregg Online Customer Care <[email protected]>Sent: Tuesday,...

December 13, 2016 8:43 PMTo: [redacted]Cc: infoSubject: Re: Shipping Label   [redacted],   Have you returned your purchase?  We will need to have the product back before the refund is issued.   Thank You,   Rhonda  h.h.gregg Customer Service 4151 E. 96th Street Indianapolis, IN 46240

May 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I...

apologize for any inconvenience Mr. Webber experienced. The service plan he purchased is administered through Warrantech. Our representative contacted the administrator and was informed that the dryer does not qualify for an exchange. We recommend that he proceed with the service process. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. Webber’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb