HH Gregg Appliances

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the order he placed through our website.We regret his continued disappointment. The product specifications for the model he ordered (model [redacted]) indicate that the refrigerator is white. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

New Roman';">I have received your letter regarding [redacted] concerns about his DVD player.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Our store personnel determined that the DVD player sustained physical damage. As indicated on the back of our purchase invoices, damaged products are not eligible for return or exchange.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

November 7, 2014
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted]...

[redacted] (# [redacted]) 
Dear Ms. [redacted]
I have received your recent letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her order was shipped and the $169.99 shipping charge was waived. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his...

installation.I apologize for any inconvenience Mr. [redacted] experienced. We are unable to offer a refund for the amount he requested. However, our personnel did process a refund of $81.78 for the [redacted] installation and the dishwasher installation parts. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about their refrigerator.We regret their continued disappointment. It is our understanding that if they are unhappy with the servicer assigned to the repair, they may have the option to request that an alternate service provider be assigned to the repair. If they have any questions, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

June 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]s concerns about her purchase.I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that the store manager attempted to contact her. If she still needs assistance, Sales Manager Maxo R[redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for...

any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. The refund has been processed. The funds should be reflected on his account within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that his refrigerator was delivered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I did a online order with a ship to store for pick up today. I received a contradictory email saying it was ready for pick up however in the email it reads do to the holiday traffic the item is not ready. If they are not able to supply the item at the agreed upon time and location they shouldn't be selling them!

I have received your letter regarding [redacted]'s concerns about her order.
sans-serif; letter-spacing: -0.7pt;">I apologize for any inconvenience or delays Ms. [redacted] experienced. Our records indicate that the dryer was delivered. If she has any questions or needs further assistance, our Call Center can be reached at (800) 284-7344.
 
          Sincerely,
 
          James T. M[redacted]

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I...

apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that the order was declined because there was an issue with the card used to make the purchase. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
While HH Gregg maintains they did not have such an offer in their stores, I disagree. Here is the rebate I complete and saw when I was in their store. THIS REBATE WAS ON TOP OF THE WASHER WE BOUGHT.
http://www.[redacted].com/dotcom/images/2016_LG_TWINWash_Rebate.pdf

mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that a representative from the delivery center is scheduling a date for a representative to evaluate the issue she is experiencing with the refrigerator. If she has any questions, [redacted] can be reached at (877) 456-[redacted]
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]I have been in touch with an LG Suprervisor and they will be sending out an LG serviceman to hopefully resolve the issue.  I will let you know if this issue is resolved in the near future.  [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about their television.I apologize for any inconvenience Mr. and Mrs. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the television. A representative should contact them in the next few business days. If Mr. and Mrs. [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team