HH Gregg Appliances

October 20, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We...

apologize for the inconvenience Ms. [redacted] experienced. I contacted the delivery center and was informed that Ms. [redacted] was recently contacted regarding her claim, however they will do another follow up with her within the next 24hrs.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for any...

inconvenience Mr. [redacted] may have experienced. After contacting the store and confirming stock, Mr. [redacted] was contacted and informed the television was available for immediate pick up.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any...

inconvenience Ms. [redacted] experienced and the delay on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with Todd at [redacted], he stated that they could not do anything because there were two bulletins published/acknowledged by Samsung stating that there is a design flaw, that the icemaker will not work and will never work.  Todd told me to call Samsung Executive escalation, which I did, they stated that they could not replace the refrigerator, that [redacted] needed to send out a tech for repair that the only thing Samsung could do is send out a service repair tech at my own expense.  This has not been resolved after 25-30 calls now, with another service tech coming out scheduled for Monday again.
Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearI.]
I have done business with HHGreg for years now. I am not satisfied with their response because, they know that Warrantech was full of it when they hired them as their warranty Company and secondly, they should at least try and work with us with this issue. They are not trying to resolve this issue. They just want us to go away. I just had to call them about a month ago to get the purchase date of the equipment correct because they did not even have this information correct in their system, which makes me think that they are up to shady dealings. I probably will not purchase anything more with them in the future, because they are too unprofessional and their unwillingness to work with a long standing customer.
Regards,
[redacted]

I have received your follow-up letter regarding [redacted]' concerns about her television.
We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Diane M[redacted]Communications Manager

May 26, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I...

apologize for any inconvenience Ms. [redacted] experienced. The service plan she purchased is administered through [redacted]. Our representative contacted [redacted] and was informed that they issued a check for the replacement of the washer. If she has any questions, the service plan administrator can be reached at (877) 456-9643. According to our records, our store personnel processed a price adjustment due to the issue with the drain pan. She should receive the refund within the next 30 days if she has not received it already.   We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]
The above is what was auto-populated by the system.  I agree that the refund was satisfactory to me... the fact that it took an additional 5 days to receive the refund does not.  During that time, the business collects interest off of the sale amount... all the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase).  Granted, we are talking about a small amount of change.  But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly.  Go out to the business Facebook page and read through the comments.  There are a lot more people that have experienced the same issue.  And that's just one media social site.  The business does not lose any monies.  But the consumer does.  That to me is a scam.  At the least, very poor business practice.  But one that they can make a profit from.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]  I paid too much for a refrigerator and warranty to have it not working properly.
Regards,
[redacted]

March 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his store credit.We regret his continued disappointment. However, we are unable to accept store credit as payment for online orders. The credit must be used in one of our store locations.  We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is still totally unacceptable as this is now moving into 4 months and I still have a cut and unmatching sectional. I do not understand why I have to go thru such a hassle to get a sofa replaced credited or fixed. It should have never gone to this extreme. So what is going to be the outcome am I getting the correct piece that goes with sectional is sectional going to have one new side and one old side. I dont see why its so hard for a company as big as hhgregg to replace fix or even credit a mistake they obviously caused. I reported my issues within 24 hours of receiving product and now four months into the issue I still can't get this resolved. Will I have to take legal actions as a next step or keep filing complaints and negative reviews about this company.  Supposedly a week after the person from repair came to see sofas it was supposed to be fixed so apparently it's obvious that your company keeps dropping the bAll on this matter so I feel like they really dont care. They got my money and thats all that matters. What other manager should I need to contact to report each and every person who has dropped the ball on this case. I am so disgusted with hhgregg. 
Regards,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

October 3, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her furniture.We apologize for any...

inconvenience Ms. [redacted] encountered. Service was accepted and it will be scheduled by our delivery team to get the dirt spot cleaned.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find it totally unsatisfactory that they sell a stove with double oven that is SELF Cleaning and expect me to use Easy OFF TO GET IT CLEANED IF NEEDED PER THE SAMSUNG REPAIR COMPANY. everyone I tell this story to laughs. I promise you HHGREGG is not winning business with this kind of promotion and doing business. In my eyes they are not smart business people. I am a Real Estate Broker and need daily sellers and buyers and now I tell them not to BUY anything at Hhgregg as they do not stand behind their products they sell. Apparently they don't care and they should stand behind what they sell. But they are too short sighted to see that. What goes around comes around and KARMA is something I believe in.
It is advertised as self cleaning and I expect it to ne self cleaning. Further the authorized Samsung repair person tells me 2x that he can't do anything. The oven LOCKS up when you use the self cleaning feature. I call that FALSE Advertisement at a minimum complaint. Other complaints were it sets on fore. explodes and has caused a house fire. Really, do you want me to try to risk my families and my life  by using the self cleaning feature that does not work per SAMSUMG technician? I am writing to the Consumer Safety Commission for a recall of this product and  then they can replace all the ovens they sold under false presence. I am not going to stop until I get satisfaction. This is not satisfactory.
Regards,
[redacted]

Purchased an LG refrigerator for HHGregg in March of this year and the handles broke within one week and here we are 3 months later and the unit doesn't freeze at all.
I contacted LG about a warranty repair, They scheduled a repair for me the next day, Well first thing that morning, the repair tech called and rescheduled. So, I'm without a fridge until I don't even know when because they can't give me a date either. BUYER BEWARE. Here's the real kicker, Called HHGregg for assistance and the manager "Sean" told me that there's nothing he can do, it's between me and LG.
Needless to say, I will not be purchasing anything from your company again nor will I ever purchase any LG Products. I'm also about to leave a negative review on every site I can find about the terrible customer service I have been given by both LG and HHGregg. Consumers really do read reviews so i'll let all other potential buyers no about the lack of concern on behalf of HHGregg...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 14, 2016
-0.15pt;">    [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted] concerns about the delivery performance and installation pricing. I apologize for any inconvenience Mr. [redacted] experienced.   Due to the inconsistent nature of the information provided, and the further follow up work by Mr. [redacted] that was needed to complete installation of his refrigerator, we have reimbursed Mr. [redacted] the $80 he has requested.   The refund confirmation invoice can be referenced under order number [redacted]. Mr. [redacted] will see the credit post to his account in 3-5 business days.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

I’m emailing you today in regards to a complaint filed by [redacted].  I have personally responded to Ms. [redacted] three other times regarding a credit  issued to her by our third party warranty company Warrantech Inc.  In the complaint Ms. [redacted] states she was not giving the full amount paid back.  Unfortunately hhGregg does not issue the credits, nor do we have the authorization to overwrite what Warrantech issues to the customer, as I explained to Ms. [redacted] on several occasions.   I apologize If Ms. [redacted] does not find the response satisfactory unfortunately there is nothing we can do at this point. I have spoken with [redacted]  and she has instructed me to contact you in seeing if this can be closed out. I can only direct Ms. [redacted] to warrantech, and unfortunately she will continue to not  find my  response satisfactory.   Any help would be appreciative !   Thank You, Whitney Customer Relations Department