HH Gregg Appliances

November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that our delivery management authorized an exchange and contacted him. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

November 29, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] product...

Issue.
We apologize for the issues Ms. [redacted] is currently experiencing with her television. Due to the screen being cracked and after 30 days of the screen functioning with no defect, unfortunately we would have to deny the return and or exchange
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

The Manager in training was able to reach an agreement with me.  He was the only one that understood what I was trying to say.  This matter is resolved!
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,  what about the inconvenience don't you think that I am entitled to compensation after 3 weeks without the use of my refrigerator which is still broke.
[redacted]

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his store credit. We...

have processed a credit of $1129.21. He can visit his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr. [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the issues...

experienced by Mr. [redacted]. Our records indicate Mr. [redacted] was issued a full refund on 12/08/16. The confirmation for the refund is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while the particular response is far from satisfactory, I would like to close this complaint as resolved.
As soon as I received notice through the Revdex.com that nothing more could be done, I contacted hh gregg's corporate Facebook page and within just a few hours, a very helpful woman named Tiesha responded and had gotten WarranTech to issue us a credit to replace our couch. As of today, we confirmed with our local store that we have a credit on file which covers the full purchase price of our damaged couch. I would like to thank Tiesha for helping us resolve our problem and I hope hh gregg utilizes more people like her to resolve customer problems in the future. Her customer service skills are outstanding!
Regards,
[redacted]

November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan...

administrator authorized a store credit for the replacement of the washer. She may have the option to request reimbursement for laundry expenses through Warrantech. If she has any questions, the administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

September 26, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about her refrigerator.
 
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the technician installed parts. If she experiences any further problems with the refrigerator, Warrantech can be reached at (877) 456-9643.
 
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

The manager at the Fenton, MO store gave us an offer on a TV, a "friends & family" discount yesterday. We said we weren't ready to buy yesterday, but would that offer be good for a couple days & he said yes. We went back today & a different manager said no way & said he didn't even know who the manager was yesterday (which we found hard to believe because the sales guy said they only have 2 managers period). He refused to give us the discount, which was only $150 anyway & said that discounts change on Sundays & the discount may mean the difference between a profit or not, even if the actual base price of the TV did not change. We feel this is disingenuous. No one offered to call the other manager to ask about what we were told. Someone is lying to us.

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her dishwasher repair.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that a store credit was provided and used on invoice [redacted]. The dishwasher was installed on 12/23/16. We hope the delivery and installation went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms....

[redacted]:
I have received your letter regarding[redacted] concerns about his order.
I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that his order was delivered and the refrigerator he received was discounted. I have shared his comments with regional management.
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb

June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize...

for any inconvenience Ms. Krost experienced. Our records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I provided one of the 2 serial numbers for the refrigerators that were sold to me as new and with that anyone can call and check on the warranty information and clearly see the original dates of purchase were before my purchase.  I also emailed in all the information from my receipts, which gives the details of the refrigerators I purchased. 
Regards,
[redacted]

This is not the first time I have had problems with HH Gregg. I ordered a four piece kitchen package, was called that my order was complete and ready for delivery and but tonight when delivered there was no stove. After over an hour on the phone I was told I would not get one until the following week and they could not guarantee a delivery time even though it was their mistake. I thought I would give them another try but guess my try was once again a flop. Glad there are other places in I day to buy appliances.

December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issue.
We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] purchased a 629.99 range for $449.99; an indication that it was a floor model unit. Based on the information that was provided by Ms. [redacted] the store manager did offer a solution in getting a new door. If Ms. [redacted] would like to exchange the doors out she would have to bring the unit in.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’...

concerns about the washer.I apologize for any inconvenience Ms. and Mr. Hicks experienced. We contacted the service plan administrator and were informed that the washer was repaired. If they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

'Tahoma','sans-serif'; COLOR: black; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns.
I apologize for any misunderstanding. I have shared her comments with the regional management so that they can address any issues with their personnel. We regret that we are unable to honor her request.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]

January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team