HH Gregg Appliances

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the appropriate personnel. It is our understanding that a representative should contact him in the next 5-10 business days.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

size="3">I have received your letter regarding [redacted] claim of damage.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his claim to the delivery contractor. It is our understanding that a representative contacted him. If he still needs assistance, Area Manager [redacted] can be reached at (301) 233-7637.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

refrigerator.I apologize for any inconvenience Mr. Kozikowska experienced. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. We regret that we are unable to authorize replacements for products covered by Warrantech service plans. It is our understanding that if the service plan administrator determines that the refrigerator cannot be repair due to a covered defect during the coverage period, they may evaluate the service history for a possible replacement. If Mr. Kozikowska has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204
class="apple-converted-space"> RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On 12/23/16, under invoice [redacted], the order was refunded. Mr. [redacted]’s financial institution will have posted the funds to the account by today’s date. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

'Times New Roman';">We have received your letter regarding [redacted] concerns about her computer.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the computer was replaced. I have shared her comments about the delay with the service plan administrator.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It seems that Hhgregg has only responded to the issue of my warranty to cover my washer. As a consumer I am very disappointed that I spent almost $2000.00 on a washer and dryer set to have the washer completely go out after 14 months. I was without my appliance for 7 weeks due to Hhgregg and their 3rd party not communicating and or getting my issue resolved. There was no urgency as I had to continue to call for updates as I was made promises time and time again. I was hung up on by someone in Hhgreggs corporate office and all I received was "We value Mr. [redacted] as a customer". This is absolutely unacceptable and should be illegal. Hhgregg has stated they pride themselves on delivering outstanding Customer Service when in return they do the opposite. Regards,[redacted]

January 15, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about...

the rebate.I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that they are sending him a gift card to reimburse him for the rebate.We appreciate having the opportunity to respond to Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Wow.  Ms. [redacted] totally missed everything that I said in my complaint. They keep saying 'after 30 days'. First off, that is horrible, 30 days for a return??  [redacted], etc. gives u 90 days for anything. Also, I DID try to complain after a month, and I was given the runaround and ignored, as explained in my complaint, that obviously was not even really read. And a tv should not be breaking in a month. That's **! I am going to let everyone on every review site known to man not to shop at Hh Gregg!
Regards,
[redacted]

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television and the service plan.We regret his continued disappointment. However, we are unable to override decisions about repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I have not yet received a check or response from them #[redacted] thank you for your help.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit...

authorization for his washer. I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are processing a refund in the amount of the store credit Warrantech authorized for the replacement of the washer. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:[redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

rebate.I apologize for any inconvenience Ms.[redacted] experienced. According to the rebate company, they have approved the submission and mailed the card. Ms. [redacted] should receive it in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.
 
There was no resolution offered, all that was listed is that I pick out another model.
This is not an option as I purchased the coordinating washer in December 2015.
The company indicates the product is no longer avail.
Then why was the dryer advertised for sale?
Bait and switch occurred.
Plus, the item was not listed as a floor model.
None of this was addressed in the company response.
 
I am trying to work with the company prior to taking legal action.
 
Regards,
[redacted]

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

refund.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund is being processed. We regret the delay. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,James T. M[redacted]Director, Service Operations JTM/rlb

November 11, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced.   We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: [redacted] (# [redacted]) 
Dear Ms....

[redacted]
I have received your recent letter about [redacted] concerns about her washer.
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the servicer received the parts needed to complete the repair. If she still needs assistance, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to respond to Ms. [redacted] complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture...

and the refund.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concern about their refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolution. The factory Technician will review the case within 2 business days and after a decision has been made, they will be contacted. For further details, Frigidaire can be reached at (800)444-4944 and reference case number [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

May 18, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]...

concerns about her dishwasher.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that the servicer received the parts and scheduled a repair. If [redacted] has any questions, the service center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team