HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The representative, in fact, has tried to contact me twice. It happened that at those times I was unable to answer my cell phone without being rude to a cashier. I returned both calls, telling the representative the best times to reach me, but that information was ignored. I will take responsibility for neither their inefficiency nor their lack of cooperation.
Regards,
[redacted]

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer and the...

service plan.I apologize for any inconvenience Mr. [redacted] experienced. We regret any misunderstanding about the service plan he purchased.A representative from our corporate office contacted him and informed him that a service call for the washer has been scheduled. If he needs to reschedule the call, A&E Factory Service can be reached at (800) 905-9505.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am glad they are taking responsibility but I did not ask for a refund. I asked for the item I purchased.
Regards,
[redacted]

September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb

December *1, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ refund.We apologize for any inconvenience [redacted]...

encountered. Our records indicate that the refund was processed on 12/10/16. The funds should reflect on the account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

September 6, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s complaint concerning his refrigerator. I apologize for any frustration Mr. [redacted] has experienced.   Normally we cannot refund the full amount for warranties past 30 days, however, we are willing to make an exception for Mr. [redacted]. Enclosed is the warranty cancellation form and we are asking that Mr. [redacted] send the form in with this letter for a full refund of the original warranties.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her...

furniture.I apologize for any inconvenience [redacted] experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his television.I...

apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the service plan administrator is waiting for pictures of the panel before they determine how to proceed. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr. [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her washer and the store...

credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original washer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] the new washer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T[redacted]Director, Service OperationsJTM/rlb

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

September 18, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE:...

[redacted] (# [redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that the store management contacted him to assist with resolving his issue.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
 
[redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.  The TV was purchased in Florida and the HH Gregg invoice references an Illinois address
2.  We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request
3.  The Sales Person was advised of our situation and agreed to accommodate
4.  The TV was never dropped or damaged while in our possession
5.  We never removed the TV from the internal foam packaging intended to protect it during shipping
6.  Even though there was a display of the same tv model on the floor (approx 6 units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer)
7.  My husband purchased the TV while in the presence of friends, who will support our claim
Regards,
[redacted]

August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on order. Once the parts arrive, the technician should contact Ms. [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 I filed Complaint #[redacted]. You took HHGFLEG's word that the problem was resolved. IT HAS NOT BEEN. I am still missing the "foot" for the microwave. Just like the store, the Corporate person LIED to you. I have now been lied to 5-times about the "foot" being mailed to me. The folks at the local, store (Christina, Steve, Jody, Carlos) have all said the foot is-in-the-mail. This has been going on since before Thansgiving 2014. All I want is the small foot for the microwave, as it does not sit level on the counter without it. WhenI call, the folks at the store all know me, since I call 1-3 times per week. PLEASE, Revdex.com, HELP ME. Joe [redacted] 352-432-3114
Send me the silver dollar sized foot.
Regards,[redacted] </

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. Our records indicate that she already received a discount on the replacement range. We are unable to offer a price adjustment.We appreciate having the opportunity to respond to Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

'Times New Roman'">I have received your letter regarding [redacted] concerns about the rebate.
I apologize for any inconvenience Ms. [redacted]l experienced. In the interest of good customer relations, we processed a refund of $200 to reimburse her for the remainder of the rebate. She should receive it in the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:We have received your letter regarding[redacted] concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the service plan administrator. It is my understanding that a representative attempted to contact him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]