HH Gregg Appliances

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted]) 
Dear Ms. [redacted]:
I have received your follow-up letter regarding [redacted]’s concerns.
We regret his continued disappointment. However, we stand by our previous response.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James T. [redacted]
Director, Service Operations
JTM/rlb

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about their appliances.We regret their continued disappointment. However, we are unable to authorize a return or an exchange. The washer should still be covered by the manufacturer’s warranty. If Mr. and Mrs. [redacted] would like to schedule a follow-up service call, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

June 22, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge on her...

account.I apologize for any misunderstanding. According to our records, no service plan was listed on the purchase invoice. Ms. [redacted] may be referring to a charge that was being applied to her account by RAC. We regret that our representatives do not have access to accounts or the authorization to make changes. If she has any questions about her payments or the agreement, RAC can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. A list of services that are offered for each type of appliance is available on our website.
For dishwashers, the basic delivery service includes drop-off, move the old unit within the home, and haul away old unit on a one-for-one basis. The minimum charge for the installation of a replacement dishwasher is $149.99. I am sorry for any misunderstanding. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the product...

listing on our website.I apologize for any inconvenience he may have experienced. We regret that we are unable to honor his request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 17, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the range.I...

apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that the store has received a replacement drawer and they attempted to contact him. If he still needs assistance, we request that he contact [redacted] at the store. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I came in with my family on 12/18/2015 and Robert D[redacted] was the rep that took care of us the location of the store; Woodfield Village Green, 1470 E Golf Rd, Schaumburg, IL 60173 said a start comment. As we was bringing out the 65' TV we purchase that day he said to me "Hunny this TV is almost as thick as you are hahahaha" to be that was something very disrespectful to say to one of your customers. Also, my mom is Latina and I know for a fact that she knows how to speech English she asked one of the guys that was in charged of the keys a simple question and he told her "Sorry I don't speak Spanish." when my mom clearly asked him in English. This is more then unacceptable for your customers to go through when all you guys do is make money form us.

We have received your letter regarding [redacted] request for a price adjustment.
I apologize for any frustration Mr. [redacted] experienced.  We regret that we are unable to offer a price adjustment.  As indicated on the back of the sale ad, prior purchases were...

excluded.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]</

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much.
Regards,
[redacted]

January 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding[redacted] concerns about her washer and...

dryer. I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a refund. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

September 8, 2016   [redacted]
class="Standard">Revdex.com, Inc. 151 N Delaware St #2020 Indianapolis, IN 46204   RE: [redacted] [redacted] (# [redacted])   Dear Ms. [redacted]:   We have received your letter regarding [redacted]’s concern regarding her refund.   We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund of $1977.45 was processed back on her hhGregg credit card.   We appreciate the opportunity to address the complaint   Sincerely,     Stephanie D[redacted] Executive Team

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I...

apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. We are unable to offer the price adjustment he requested. Our Price Guarantee excludes items for sale at hhgregg or any competitor from the first of November through the Wednesday after Thanksgiving. Below is a link to a page with information about our price matching. It is listed in the Pricing and Payments category.http://www.hhgregg.com/service/CustomerService#contactusWe appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

June 5, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

refrigerator.I apologize for any inconvenience she experienced. We regret that given the length of time since the purchase in March of 2015, there is no way to verify how any issues with the refrigerator may have occurred. If she is unhappy with the repair of the refrigerator door, she might want to contact the servicer and schedule a follow-up service call. It is my understanding that most servicers offer a warrantee for their repairs.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have been told we would receive the rebate since May 2015. On August 5, 2015, we were told by Jessica (see original complaint) that the rebate had just been expedited that day, August 5, and would be shipping out in the new few days. It is now August 17 and we have not yet received it. HH Gregg has no credibility with what they have told us. They have never followed through with anything they have told us would happen. They state the phone conversations are recorded. Please have them review the phone conversation with Jessica on August 5, 2015. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

HH Gregg is absolutely horrible when it comes solving warranty issues. I bought a dryer from them less than 2 years ago. In the first year we had the motor and mother boad replaced. The second year we have had 2 motors replaced and know the heating element. HH Gregg refuses to replace dryer because the first service call was under manufacturers warranty. They will not doing anything until your service call is not handled and fixed within 30 days. They do not care about their customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However,  I did send an email to Revdex.com regarding my complaint which was mistakenly included HH Greg but should have been related to BrandsMart but no has responded or made the change on the complaint.  The fridge was ultimately repaired, after 3 weeks which is unacceptable. 
Regards,
[redacted]

March 9, 2016 Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your letter regarding [redacted]...

concerns about her account.I apologize for any misunderstanding. We regret that our representatives do not have access to accounts and are not authorized to make changes. Synchrony is the administrator of the hhgregg card. If she has any questions about her account, Synchrony can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issue.
We apologize for the inconvenience Ms. [redacted] may have experienced. Due to high demand on the LG and limited availability unfortunately we could not fulfill Ms. [redacted] order. For the inconvenience Ms. [redacted] was given the option to purchase a different television or get issued a refund. Ms. [redacted] agreed to the 49” proscan. We switched out the unit for the same price with no other out of pocket expense; therefore we would not be issuing Ms. [redacted] a $200.00 store credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

December 4, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the washer.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the washer was returned and a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]