HH Gregg Appliances

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. In the interest of good customer relations, we processed a refund of half of the shipping charge for the television. She should receive it in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about the product listing.We regret his continued disappointment. The currently advertised price for model [redacted] is listed as $399.99. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his delivery.I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the delivery department contacted him to address his concerns. If he has any questions, our call center can be reached at (800) 284-7344.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Can you please send me the 100 gift card because this is what was promised to me.
Regards,
[redacted]

October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns.We regret his continued disappointment. Our records indicate that an in-store credit was authorized. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

recliner.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.I...

apologize for any inconvenience [redacted] experienced. Given the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]:I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
For the third time, my order number is [redacted]. Please advise on why my order was not delivered as scheduled, why I was told one of the appliances was out of stock via telephone when it said online the merchandise was in-stock, and why my order was cancelled without first disclosing it would take a week for me to get the $2500 back that I spent at HH Gregg.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]This is the second time HHGREG avoids having a service tech make the repair rather than I.

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I apologize...

for any inconvenience she experienced. In the interest of good customer relations, we can offer to sell her the range at the sale price listed on her original order. If she would like to take advantage of this offer, she can place a new order for the same model through our website within the next 30 days and then contact our Online Order department at [email protected] with the old order number and the new order number. Our personnel will then adjust the price of the range as needed. We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.  
Regards,
[redacted]

November 15, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty...

issue.
We apologize for the issues Mr. and Mrs. [redacted] is currently experiences with their refrigerator.
A claim was opened 11/11/16 for the unit not cooling and error message. It normally takes the service company 24/48 business hrs to contact the customer to schedule a service date.
Warrantech offers a onetime replacement if the unit can’t be repaired, or after 4 service calls (also indicated in the warranty brochure). Replacements are issued in the form of an in store credit where customer can reselect, unfortunately refunds are not an option.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her refrigerator.We apologize...

for any inconvenience Ms. [redacted] encountered. Our records indicate that a store credit was provided. She may visit her local store and reference invoice [redacted] to re-select a refrigerator. It has a total amount of $437.16. For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

black; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about her washer and dryer.
I apologize for any inconvenience Ms. Garrison experienced. However, we are unable to honor her request. Our representative contacted the service plan administrator and was informed that they are arranging service. If Ms. Garrison has any questions, NEW can be reached at (866) 856-0212.
 
ees
, Service Operations
/ri b
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I find it concerning corporate could not locate a record of Corli offering me a gift card to NOT return the washer and dryer. The return of my order was initiated by Chris which resulted in a call from his manager, Corli. During that call he told me that he would send me a gift card if I agreed to a washing machine replacement. Right after that call, I emailed corporate (from the HHGregg website) and stated what occurred during that call. When the new washing machine was delivered, the invoice stated an incorrect reason for the exchange to which I wrote on the invoice the true reason.During the initial purchase, my husband and I both asked about the price match guarantee. My husband specifically asked if Black Friday pricing qualified and our sales rep said yes. He further reiterated that we should purchase a TV by "x" date so that it could be price matched against both Black Friday, Christmas and Superbowl deals.I purposely waited until the Black Friday prices for the price match. My 90 days was over right after Thanksgiving. The contract I signed did not state what exclusions existed for the price match. I am disappointed with the customer service. The appliance was delivered broken. Chris tried to upsell me a new one. When I wanted to return, Corli called and said they would replace it and offered the gift card. And now the the price match is honored.
Regards,
[redacted]

Worst product experience of my lifetime. Purchased a Samsung washer and dryer with 5 year protection plan. After 6 service visits, 62 hours of my time, and 6 weeks without a washer, still waiting for corporate, warranty company for resolution, which they are telling me "is not their problem". What a way to pass the buck. Would never ever purchase anything from them again, but after spending $2,000 and not being able to do laundry, what am I supposed to do? Warranty company is a scam, and corporate relations knows it.

October 5, 2016
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] return and refund.
Our records...

indicate Ms. [redacted] was issued a refund or the full amount back to the original form of payment on 09/19/16. We advice Ms. [redacted] to check her hhGregg card and verify her refund has posted. We apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

rebate.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of $400 to reimburse him for the rebate. He should receive it in the next 30 days.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb