HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted] 
   Jim H[redacted] with HH Gregg did leave me a voicemail and I have since returned the call today.  Currently waiting a response back but as for now no resolution has been made/offered/accepted.  Hopefully we can come up with something shortly. 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I have received your recent letter regarding [redacted]'s concerns about her rebate.
justify; MARGIN: 12.75pt 0.05in 0pt 0in">I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the rebate submission. We request that she provide the rebate tracking number listed in the email response so that we can research her concerns further.
We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

October 30, 2014
Pe[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms....

[redacted]
I have received your letter regarding [redacted] concerns about the order.
I apologize for any misunderstanding. As indicated on our website, the basic delivery charge covers drop-off only for dishwashers. If she would like to have a dishwasher installed, there is an additional charge. We are unable to offer a dishwasher installation for the price of basic delivery. I have shared her comments with the appropriate department heads.
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I made the original purchase I was at [redacted]0.  However since then I have moved and thus the address is what was update in their system when I called to make the service request.  This company even responding to you, is slow.  If they even bothered to do a better search they would be able to find me.  However after many calls and apparently service issue with their computer systems.  A tech came out, need to follow up as there seems to be a new sound when the dryer is used.  But due to medical issues I have not been able to follow up on it.  See if the company can find me under the new address provided which is my old address.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Warrantech refused to fix my stove citing I caused the damage.  My stove is 2 years outside of the manufacturer's warranty.  I flooded social media outlets with pictures of my stove and a narrative of what happened.  A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring.  Samsung was good enough to fix my stove.  My issue is with the extended warranty that HH Gregg sold me.  The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future.  I would like a refund or store credit for the purchase amount of the extended warranty for my stove.  If HH Gregg agrees to this, then I feel I will have been made whole.  If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I am not satisfied because I ordered new sofas which came damaged and do not match. Even the person who went to repair sofa even said sectionals dont match. So why would I want a set of sectionals that dont match. I dont think anyone would. Its been 3 months and still waiting. How much longer am I supposed to wait. They only want to repair how are they going to repair a sectionthat does not match the other. They want me to keep sofa fine so for the inconvenience I should be getting a 50% discount.   This is very frustratating andi will take this further if I have to. As a customer who is not satisfied I will be forced to seek assistance from consumer affairs and maybe even legal assistance because I have my emails which state I got back to the company in a timely manner but I was not answered in a timely manner and just getting the run around.  All I really want is what I purchased a sectional sofa that match with no damages and I have to wait over 3 months to get them fixed but still not have a matching sectional. I hope hhgregg reconsiders thier decision and get this cuatomer what she asked for. 
Regards,
[redacted]

September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I complained about the noise within the 30 day window and was told that it would get better over time. Meanwhile, GE has stepped up and exchanged the unit. The new unit is fantastic. I'll buy my next GE Profile unit, and all of my other appliances and electronics, from another retailer. Buyer beware - spend over 8k on a fridge and the retailer completely sheds their responsibility to help me weed out a lemon from the manufacturer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation.  I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them.  If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok.  The manager's attitude and HHGregg's response to the situation is unacceptable. To insult me by offering a $100 credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down.
Regards,
[redacted]

November 6, 2014
[redacted]
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted]...

[redacted] (# [redacted]) 
Dear Ms. [redacted]
I have received your recent letter about [redacted] concerns about her washer. 
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that a replacement was authorized. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

April 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request for a refund.Our representative contacted the service plan administrator and was informed that a technician ordered parts for the repair. It is our understanding that they evaluated the service history and determined that the dishwasher does not qualify for a replacement. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I was in there program acceptance now where you can make payments on an item, mine was a computer and after 90 days you pay it off and it is yours. They also told me that on the 1st and the 15th that they report to the credit bureau and it would raise your credit rating because you paid it off early. They didn't do that and I filed a complaint with the credit bureau because it still showed that I owed them after the 15th when they were suppose to tell them that the account was paid off, also it didn't raise my credit rating. They finally called and said they didn't know what happened. It was finally taken off but my credit score was lowered because of them not doing what they said that they would do.

April 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We did not find a record of a gift card. Store credit was authorized for a small refrigerator for her to use due to the repair delay. She received the refrigerator on 3/19/16. We regret any misunderstanding. However, we are unable to provide her with a gift card.She may have the option to file a food loss claim with the service plan administrator if she has not done so already. If she has any questions, Warrantech can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I have received your recent letter regarding [redacted] concerns about his DVD player.
0.4in">I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan he purchased is administered through Warrantech. I have shared his comments about the repair delay.
Our representative contacted Warrantech and was informed that they approved the estimate for the repair. If he has any questions, the service plan administrator can be reached at (877) 456-9643.
We appreciate having the opportunity to respond to Mr. [redacted]' complaint.
 
Sincerely,
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]   This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of 4 or how many times he came .Why would I spend $800.00 for a new washing machine if I didn't have to? That company let me down.

Revdex.com:  This message does not display my information and does seem to be intended for me. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hhgregg was the worst experience I have ever had with regard to their resolution of a poorly installed refrigerator. They attached a faulty water kit for the icemaker, which flooded my basement and cost $1,000 for the deductible. When I tried to get them to come look at the broken water source kit, I got the run-around. I purchased a worthless 5 year warranty, who claimed the issue was the fault of the installation team. I was called by someone in the insurance department asking for information from my homeowners insurance, which was sent, but I was told that the insurance company should have conducted a subrogation... and they never sent anyone to look at and repair the broken faulty water line kit.. which I have not touched since it broke, hoping to show them and have them at the very least repair. They do not call back, and lip service you to death. you are transferred or referred off to other areas.. and when the upper management in california reaches out to you... it is during my business hours and I cannot get back to them. I will NEVER purchase an Hhgregg appliance or electronic ever again. Buyer beware.

February 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about her...

furniture.I apologize for any inconvenience Ms. Lipps experienced. We regret that we are unable to authorize a return or a refund for the furniture.A representative should contact her within the next few days to arrange a service call. If she does not receive a call in a timely manner, our Furniture department can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again.  I"m sure they will be more than elated to never have me as a customer again.  Thank you. 
Regards,
[redacted]