HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 22, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]
I have received your follow-up letter regarding [redacted]’ concerns about her furniture.We regret her continued disappointment. However, we are unable to authorize a return or a refund for the furniture.It is my understanding that the parts needed for the repair were shipped but the repair was never scheduled. If she still needs assistance, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store...

credit.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigerator. I have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinion. Look at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than 2 years at the time of my complaints. I feel that a different unit would have being more satisfying. I was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs.    
Regards,
[redacted]

September 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Reward gift...

card.
We apologize for the delay in Mr. [redacted] receiving his gift card. Our records indicate the card in question was issued 07/30/16; however it was mailed to the billing instead of the shipping address. I have forwarded this information over to our rebate department with the correct address. Please allow up to 15 business days to update the address and get another reward card issued out.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I have received your follow-up letter regarding [redacted] concerns about her refrigerator.
We regret her continued disappointment. We forwarded her concerns to the delivery center and requested that they contact her to schedule a date for a delivery team to visit the home. If she has any questions or does not receive a call in a timely manner, we request that she contact [redacted] at (800) 284-7344 for further assistance.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,

The warranty/repair process with HH Gregg is severely broken. It has been over one (1) month since my initial call to HH Greg for warranty repair services (5/28/15) on our [redacted] front loader washing machine through [redacted]. It is 7/1/15 and our washing machine is still not repaired.
Nothing happened between 5/28/15 and 6/16/15 = That is 13 business days and considered unacceptable.
On 6/16/15 [redacted] sent out the wrong vendor to diagnose issues with our machine. After calling [redacted] the same day, they explained to me that they were unsure why they sent the wrong firm, but unfortunately needed to send someone else out to diagnose the machine ([redacted]). [redacted] Doc showed up on 6/24/15 - 6 business days after sending the wrong firm. Parts were ordered and have arrived at the contractor's site, but they told me this morning 7/1 that they can't get me scheduled for another week. That takes the total time to repair to approx. 6 weeks. This is not the A+ service that was explained to me nor what I paid for at time of purchase. I highly encourage HH Greg to elect a new service provider. This is beyond unacceptable service.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

April 17, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

refrigerator. I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the manufacturer and was informed that the servicer received parts for the refrigerator. It is our understanding that Ms. [redacted] declined the repair. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that she proceed with the service process.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We...

apologize for any inconvenience Ms. [redacted] experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the replacement dryer was delivered. We regret that we are unable to offer a refund for the delivery charge. I have shared his feedback with regional management.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the service...

plans.I apologize for any frustration Mr. [redacted] experienced. We have verified that our Warranties department has received the cancellation request form. In the interest of good customer relations, we are refunding the purchase prices of the service plans. He should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])  Dear Ms. [redacted]:We have received your letter regarding[redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that exchanges were authorized for the wall oven and the dishwasher. The store personnel processed a price adjustment of $171.72 in the interest of good customer relations. We were unable to verify that she was charged for items she did not order. If she has any questions about the items listed on her order, the store managers should be able to assist her.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The washer was exchanged and the new washer is not working properly.  Once again, no call backs from management.  However, Samsung will be sending out a technician on March 1st, 2016 to address this issue.  Problem is not corrected as of today.
Regards,
[redacted]

October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service issue
I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his order.
I apologize for any inconvenience Mr. [redacted] experienced. We were unable to locate a record of an online order with the information he provided. However, an order for a washer and dryer that he placed through our store was fulfilled.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

August 22, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about his television.
 
A representative from our corporate office attempted to contact him. If he still needs assistance, we request that he contact [redacted] at (800) 284-7344.
 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]