Horizon Services, Inc.

Awesome and professional company. The problem was fixed within ONE hour of placing the call!

I have to admit that I have used Horizon before and it never fails to amaze me that the level of service is consistent. Always shows up when they say they will. and they do great work.

Very Satisfied with Service, Technician was punctual, personable, professional and fixed the problem quickly.

[redacted] was so helpful. I am so happy to have the drain issue resolved in my house! When the kitchen sink does not work properly there is no happy life if there is no happy wife! Could not be more pleased with my service and I will definitely use Horizon again for any of my plumbing/HVAC/drainage issues!

[redacted] came in to do a plumbing inspection on our home, something that had not been done in quite some time. He arrived on time, in a neat, clean uniform. He went through the home careful not to disturb our things or our sleeping sons. Efficiently, he went from sink to toilet to shower, showing me the good and the bad at each step. When finished, we sat together and went through the items that needed repair and the best way to accomplish those repairs.

I could not ask for a better, more well-qualified technician than [redacted], and I would certainly ask for him if the opportunity arises again in the future.

Prompt & Professional

Had a good experience with horizon, my technician [redacted], was great. Very friendly, polite, and respectful. Hope he felt the same of us. Also, did a wonderful job!

[redacted] arrived on time, was friendly, professional. Did a great job. I

[redacted] was very professional and informative. I felt he listened to my concern about the warranty and size of the pump that needs replacement

[redacted] came to my home promptly on time and delivered exceptional service. He was professional and courteous and was sure to answer all of my questions in detail.

[redacted]. @horizon was efficient and professional. He assessed the issue immediately and provided us with a price that made sense for us. They completed the job in under an hour and all was well and we were back to our lives within an hour. Thanks [redacted]

A positive very competent and helpful technician Donald K serviced my heat pump for this winter season. I would highly recommend company and technician.

Excellent service. I use Horizon for all my home services.

James G took his time and explained all the service checks he performed. He also called the power company to inform them of a low gas pressure issue and waited to deal with the power company.

Great service from first call to a professional job well done on time. Very clean.

Review: I had a new heating system installed by Horizon Services in February 2015. In April when I went to run the central air I had issues with the thermostat. I have called and had at least 5 service people come out to take a look - the most recent today. Only to have the same issue (when it gets hot over 80 degrees) that my house heats up to over 80 degrees with 60%+ humidity. It's not my central air as the it works.Desired Settlement: I would like it fixed and think I deserve some type of credit. I have contact Horizon Services for over 2 months for the same issue and it still hasn't been corrected!

Business

Response:

Summary of Business Activity:MTD Transactions: 46,024YTD Transactions: 10,256Thank you for reaching out to Horizon Services regarding your recent concern. We were happy that our Customer Relations Manager was able to set up a time for our Sr. Technical Trainer to review your equipment for any issues. As you now know, we discovered a blocked coil and our technician was able to chemically clean the system’s coils. At this time we understand that your system is operating properly and you have expressed satisfaction in the resolution. Thank you again for allowing us the opportunity to review your system and resolve the issue!

Consumer

Response:

We received excellent service from [redacted] at Horizon. He took the time to thoroughly explain our air conditioner problems and the basis for his recommendations. We recommend Horizon and [redacted] to other customers.

the service has been excellent from horizon on all occasions. the people they have sent out--[redacted] was the technician today---have all been patient and efficient. horizon has become my plumbing and hvac company of choice.

I have nothing to say except good things about the serviceman [redacted]. He was personable, knowledgeable, and a pleasure to work with. I will request him again for service again.

[redacted] from Horizon Services provided quick, friendly and efficient service. I was very comfortable having him in my home. Thanks, [redacted]