Horizon Services, Inc.

Review: My wife and I had a regularly scheduled service done to our heating unit on Friday, 28 Feb., 2014. The technician performed his standard checks on our unit and everything was in working order when he left. If fact, our heater was working fine before the man arrived. Sometime during the night our heater stopped working. We called Horizon Services today, 1 March, 2014, and they sent another technician out to check the system. He told us that we'll need a new blower motor which pushes the exhaust gases out of our house. Unfortunately for us, their supply warehouse is closed on weekends, they didn't have it readily available anyway and it probably won't be here until Tuesday at the earliest! Well, that will mean that my wife, our 2 cats & I will have to freeze for the next couple of days in our house until the problem can be corrected! THIS IS UNACCEPTABLE!!!Desired Settlement: I want the problem resolved with no additional cost than has already been paid! If fact, getting a partial refund will be justified.

Business

Response:

Summary of Business Activity:

YTD Transactions: 21,235

We would like to thank the homeowner for bringing their concern to our attention. We have spoken to the homeowner in detail via the phone and in person. On 3/3/14 a technician made a service visit to the residence and was able to identify the issue in question. He was able to make all repairs necessary for the homeowner’s system to operate properly and efficiently and as a courtesy, no further charges were incurred by the homeowner.

At this time we believe that the homeowner is happy with our actions, their system, and the outcome.

Thank you again for choosing Horizon Services and working with to allow us to resolve all of your issues, we appreciated your patients and business.

Consumer

Response:

Having our AC unit replaced by Horizon was a very trouble free experience. The technicians were very friendly,knowledgeable and consciences of respect for our home. I would not hesitate to use Horizon services for any of their services they provide.

Just like the commercials on Channel 6. On-time, clean, trustworthy, knowledgeable and thorough. Very happy with the service and will use Horizon for all future plumbing and HVAC work.

[redacted] and [redacted] were very professional an thorough for my HVAC yearly tune-up today. Very impressed with the way they worked and explained what they were doing

We needed routine maintenance on our heater and AC. [redacted] was the tech that was sent out to provide the sevices we needed. Throughout the whole process [redacted] was nothing but the best kind of tech you could hope for. he throroughly explained everything that was needed and provided facts that were essential as opposed to trying to throw a ton of technical terms that id never understand. He was very social and talked to my grandmother and friends when he came and was just all around pleasant. 10/10 in my book. Thanks again [redacted]!!!

Horizon was very quick, professional and on time. [redacted] was quite organized, calm, reassuring and competent.

Horizon installed my hot water heater quickly and expertly. From the front office to the onsite technicians, I was impressed with their professionalism and knowledge.

[redacted]. was on time,and performed the required services in a professional and courteous manner. He took the time to explain the workings of the system and his expertise made me feel confident in the services that Horizon provides.

The best tech ever, [redacted], again, did an excellent job. I love this guy. Trust him with my life when it comes to AC/Heating and plumbing.

I WAS SATISFIED WITH SERVICE PROVIDED BY THE HORIZON TECH. HE CHECKED EVERYITEM LISTED ON THE ON THE INFORMATION PAGE I RECEIVED IN THE MAIL FROM HORIZON. THE TECH TOOK THE TIME TO EXPLAIN ALL THAT WAS BEING CHECKED OVER. I WOULD GIVE THE TECH AN A PLUS FOR A JOB WELL DONE

We are pleased with the work that was performed. We recommend Horizon with no reservation.

[redacted], the asigned technician arrived on time, was respectful, pleasant and communicated well. He evaluated my heater, reviewed his recommendations with me, explained each option and upon my authoriztion completed the work.

[redacted] was friendly and knowledgeable about our heater

We have used Horizon for our heater and air conditioning unit. Their service for install and aftercare has been top notch. Dealing with their Customer Service has been a pleasure as well. Each Horizon representative we have dealt with has been professional, polite and extremely helpful. Because we've had such a great experience with them, we called them immediately when we needed a new water heater. We trust Horizon Services.

Good service. Polite.

Excellent service from horizon services and [redacted]

[redacted]. did a great job for us. We needed our AC system serviced for the upcoming summer season. [redacted] did the maintenance promptly and professionally, recommended some minor fixes, but also clearly explained our options for the eventual replacement of our system (it is getting up in age).

Overall it was a great experience, which is what we have come to expect from Horizon.

[redacted] was very informative about condition of A/C unit and what it would take to replace and repair.

[redacted]. was fantastic! I called Horizon at 9:30 am and they were at my door by 10:15. [redacted] installed a new water heater, piping, ventilated the utility room, etc. he did this with a wonderful disposition, he was knowledgeable and fast! I could not be happier with his services.

The tech was very friendly and professional. I would recommend Horizon to everyone.