Horizon Services, Inc.

[redacted] was polite and friendly, and arrived within the timeframe given and worked quickly. He spoke to my landlord to make arrangements with how to proceed after his initial inspection, and kept me informed. I was very pleased overall with the service.

Kenneth H couldn't be a better representative of Horizon Services. On time, thorough, a great communicator. If I were making a commercial for Horizon he'd be the guy I would use. Good hearted guy who enjoys his job AND happens to be very good at it!

Great job!

wanted to thank keith and brandon on a great job on my repairs to my home on 12/11/2015.

Was serviced by [redacted] today. Excellent technician, fast, courteous, and most important, got the job done perfectly.

Second time using Horizon. Very clean and thorough work, but prices are very high. When you say "no" and suddenly the job costs $1500 less, that is overcharging. If money is no object and it has to get done right, I guess it's a decent choice.

Horizon HVAC Services sent a technician to assess my air conditioning unit, which he said that he could repair. He spent time working on it, but after he did the work, a leak in the coil was discovered. He claimed that the unit was not repairable, but insisted that I pay them $926.00. They sent a salesman out the next day for me to purchase a new unit at nothing less than $15,000.00 That didn't happen. Then I called them and tried to work with the customer service representative, [redacted]. She said that if I were willing that they could get another coil from their warehouse and replace it. Then another time I talked to her, there was no coil in the warehouse, they would have to order it. Weeks went by and I called again. Another Customer service representative said that my order was sent back. I insisted on a refund. [redacted], the customer service representative would not talk to me. I tried to call several times, but she would not return my calls. I spoke to a [redacted], customer service manager, and he just tried to argue me in circles and insisted that his company did nothing wrong. He would not refund my money. Horizon left me with a non-working unit and took my money.

DON'T USE THIS COMPANY, THEY ARE SCAM ARTISTS!

Called Horizon Services for a repair call. Specifically told the girl that answered the phone AND the scheduler that the ignitor was bad. Both girls said that the technician would have a well stocked truck but never mentioned that the part that is $25 retail was going to be marked up to $350!!! So the technician showed up and in the two minutes he spent in my house, he diagnosed the problem, and you guessed it, the ignitor was bad and he wanted $400 to fix it. I know for a fact that the part can be purchased for $25 because I just did so. We ended up having to pay the technician $85 to come out to diagnose what we already knew and told them on the phone.

My recommendation is if you need someone to do repairs, contact a small local company where you can speak directly with the owner or the technician and they can inform you up front what kind of costs you are looking at.

I wish that I didn't have to give this company 1 star but unfortunately there was no choice to give zero!!!

This company is unbelievable. We had a clogged toilet about a year ago that they cleared for us for I think $70, which I thought was reasonable. At that time, I asked my wife to ask them how much it would cost to replace the toilet at some future point in time since I knew the toilet was old and wasted water. She said that the service tech told her $100 at that time. She also said that the service tech also suggested that we might want to purchase the toilet ourselves from a retailer like Home Depot as Horizon charged way too much for the toilet.

Fast forward maybe a year. We purchased a American Standard toilet from Home Depot for about $150 and my wife called to make the appointment for them to install it.

Imagine my shock and anger when I got home from work and found that they charged my wife $613 to perform the work. I was livid. I can't believe they had the nerve to charge that amount of money for a simple job that takes no more than 1 hour to perform. And get this, $613 was the "discounted" price. They were originally going to charge her $680.50 but it was "discounted" $67.50 of she succumbed to the pressure "discount" of filling out a Revdex.com positive review. I couldn't #$@& believe the amount charged when I got home. This is outrageous. I am on the panel of our local Home Owners association and I plan on letting all of my neighbors know just how bad this company is.

Oh, I should mention that $332 of that $613 was to replace the toilet and the other $299 was to replace a faulty shut off valve. Now, in case anyone reading this doesn't really comprehend what that means, the shut off valve is a $6 item at any Home Center and it takes no more than 5-10 mins (at most) to replace. I done MANY over the course of my lifetime, so I know this to be true. The ONLY reason I didn't do this toilet replacement myself was because I work 12-15hrs a day and drive 1.5 hrs to work each way.

A word to the wise, if you need a toilet replaced and can't (or don't have the time to do so yourself) then have Home Depot or Lowes do it. They only charge $110 and at least you have a large company that will stand behind the work being done and not gouge you in the process.

We should be refunded $500 and only charged the $100 as originally was stated.

The work receipt is H476536

Order # 1800233

Date of work 9/30/15

Technician: [redacted]

Review: Round two with this company. Back in February I had the company service my HVAC. The tech advised the the blower wheel needed to be replaced. But of course their package deal would be the cheaper way to go. Motor, solenoid and blower wheel $1200 vs $800 for the wheel alone. So the part was never ordered. After raising it to

A manager the part was available in two days. I called their office on July 2 because I heard a hum, after review the motor replaced five months ago was bad. Of course, I shut the unit down. When the tech came out on 7/3, [redacted] turned the unit back on and it worked. However minutes later the motor showed it's true colors, seizing up and omitting an odor. I told the same tech in February to leave me my original motor since it was not broken. Thank God!! It has been a full week, no calls no information regarding the status of the parts and record heat this week. So since he placed my old motor back on, we didn't have to suffer. I wanted to see what was the matter, after my call to their office on the morning of July 10th, and a two minute hold w [redacted] the part isn't in. Why is it that I believe the part wasn't ordered again. Once...maybe; twice same Issue and same part. Horrible service and no additional calls today. On 7/11 we were traveling on vacation and I receive a call that part is in. I arranged to get home on 7/14 so that [redacted] can replace the parts. In each case, when a call was placed a part was ordered. The first time it was blamed on the tech, but the second time there was no explanation. The matter has been resolved, but it warrants a complaint regarding the consistent service issues. I spoke with the tech today, who advised me that with the contract that I purchased in February; our service department would contact you to schedule your maintenance. I advised that there is still no call.Desired Settlement: To back the products and services as mentioned during their sales pitch, and to ensure that their techs or service teams have the resources for follow up and part orders. If I could do this again; I would choose another service provider. Service based on cost and service levels are greatly skewed.

Business

Response:

Summary of Business Activity:

MTD Transactions: 9,562

YTD Transactions: 89,254

Here at Horizon Services, we are extremely dedicated to working with our customer to resolve any issues or concerns they may have. Our Customer Relations Manager has called this customer multiple times throughout this month. She has left messages and has even mailed a physical letter to the home of the customer. At this time we have not received any return phone calls and will attempt to contact the customer again.

Consumer

Response:

Service was excellent! The technician was pleasant, prompt, and curteous. What a pleasure. Everything they advertise was true for us.

Very professional. Knowledgeable about heating/ air conditioning systems. Respected premises. Finished on time. Easy to deal with.

Saturday morning my kitchen faucet broke and I could not remove it due to rusty bolts. I usually do all of my own repairs but needed this done right away because I was having a graduation party for my daughter with 100 people coming over. And I had a million other things to prepare for the party. Called horizon and they said between 2 and 6 that day. At 2 the rep called and was on his way. When the rep showed he was polite,professional and personable. He gave me a quote on the spot. Removed old faucet and installed the new one I had purchased. He was done within the hour and cleaned up. I paid him and he was on his way. Absolutely fantastic!! As I wrote earlier I do my own repairs and haven't called a plumber in 25 years I may Never do my own repairs again. Thank You Horizon for saving the day!

The service man was very knowledgeable and professional. He answered my questions about my A/C equipment as he performed the maintenance. Based on my experience I would highly recommend Horizon.

[redacted] from Horizon did a great job, and was friendly and helpful. I'll be glad to use this company again.

Always on time, wear foot protection & are very friendly and reliable.

[redacted] was friendly and efficient. He explained everything that was done and did it in a very timely manner.

Very good.

[redacted] (the techncian)was simply great. He was very competent and took time to explain all the steps he was taking to review and maintain my heater. Great personality , too. I would very mujch enjoy having him visit me for the next maintenance call.

Every Horizon tech who has ever called on me has been superb, and in my estimation [redacted] rates as high as anyone else.

Our technician [redacted]. was professional and knowledgable. He was able to correctly diagnose our problem as well as helped us with another smaller one. Polite and courteous