Horizon Services, Inc.

[redacted] was very informative and responsive. He was professional and did a wonderful job.

I requested my oil heater be serviced and also sign up for a year service contract. I received a call asking if the technician could come earlier than expected. He arrived and was very courteous, put on his booties to protect my carpet. He explained what he was going to do. There was an issue with the heater and needs a part. Because I rent, [redacted] contacted the owner to get approval for the repair. Although I wasn't able to have the heater serviced today, [redacted] explained everything that was needed and the steps that would be taken to get my heater working safely. As a single mom, I appreciate [redacted] explaining the steps, cost etc. to keep me informed.

Keith was great and very professional. He arrived 30 minutes before our intitial appointment time. He analyzed what the problem with the hot water heater was and explained the options for us. He successfully fixed the problem and we were happy to have him help us.

Excellent Service

Fast friendly experienced.

Awesome Service and great advice!

Jose was courteous, knowledgeable and friendly. Helpful in explaining the different aspects of our furnace as he worked. A good representative for Horizon.

Today's visit was great and Keith and Mike were great. Problem solved and very respectful of my property and very prompt service.

Charles [redacted] of Horizon a Services was on time, polite, explained what he was doing and why, and was a very positive ambassador for his firm.

The Technician was friendly and efficient. He sat down and over everything.

I had a Horizon "Home Warranty" come with the purchase of my home several years ago. We had a check valve on our boiler go bad and called Horizon, our Home Warranty provider. The gentleman who showed up was nice, clean, wore booties, and attempted to charge me over $900 to repair the valve. I respectfully declined the service and replaced the valve myself, which involved emptying the entire system, sweating in the new valve, refilling and bleeding the system. It cost me $15 in parts and an hour of my time. I believe that Horizon probably does good work, but at an unbelievable margin that consumers should be aware of. There is a reason they have grown to the size they are, benefiting from uninformed consumers. Folks, even if it is a necessary repair, shut your water off and get 3 quotes!!! That experience has colored my view of Horizon, and I would NEVER consider them for future work of any kind.

I had my equipment installed in the spring (heating and ac) and I have had to call them 3 times about the heat not working. How many times do I have to deal with a brand new heater not working before someone actually does something about it? The scheduler was rude and difficult and kept saying the same thing like a robot without caring about actually helping us. I wish I had known this before switching from Hutchinson to Horizon. They suck you in with their promises about warranties and service and then they completely fail to fix the problem. It's all smoke and mirrors. I am going back go Hutchinson where they really care about their customers.

The service man showed up on time. Very professional and well trained. Took care of my problem and answered my questions. Cleaned up area and left. A job well done.

Fantastic! [redacted] was great!

Our technician, [redacted]. was extremely knowledgeable, professional, and helpful. He determined the problem and provided education along the way showing why it was a problem and how to fix it. His repair was done right the first time and in a reasonable amount of time. We are very, very satisfied with his service.

This was the second time Horizon has sent [redacted]. For totally unrelated issues and a good while in between. [redacted] was, same as the first time, one of the most professional people I have had work on my house.

Oh and he made easy work of a tough job.

On time, courteous and fixed the job required. Would not hesitate to call Horizon again or recommend to anyone.

5 star service !!!!!!!!!!!!

[redacted]. at Horizon Services did an outstanding job. We had a toilet with repeated clogging and he fixed the root cause within 10 minutes. We use Horizon for our HVAC as well and have been so pleased with their service.

Excellent service. Very courteous and professional.