Horizon Services, Inc.

The technician, [redacted]. could not have been nicer. He explained all the products, and gave me a total price BEFORE the work was started. He was quick but through, tested the installation 3 times, and was wonderful with my pets, who were barking and running around. I had never used Horizon Services before. I will use them again!

[redacted] was an excellent profession during the whole process of fixing my toilet. He explained everything for me like how the toilet works and what could have cause the problem. He also review the pricing with me and allowed me to show him the cost estimate which I got from a different company and he was able to beat their price and gave me all the discount that was availiable. [redacted] is a good person very friendly and kind.

[redacted] provided good service, he was courteous and knowledgeable. Answered all of my questions.

Satisfied with work completed.

I have used Horizon for years to maintain our heating and cooling system. They have always been timely, clean, and knowledgeable. When I had a plumbing problem I immediately thought of them. [redacted], our technician, quickly diagnosed the problem and was able to repair it in a timely fashion for a great price!

Thank you for your great customer service and technical expertise.

This is to let people know that from my experience, Horizon lives up to their commercials. The personnel take their jobs seriously, as though it was their own company. They are respectful, knowledgeable and professional. And straightforward - unlike too many home repair/service workers this homeowner has encountered. Yes, they do present upgrades that are available, but if you didn't know they existed, how would you know if you did or did not want them?

I selected Horizon because of their TV and newspaper advertising. The service provided by this technician was exactly as promised by the ads. He exceeded my expectations for courtesy, industriousness, and thoroughness. He provided a complete explanation of the service my air conditioner required and made the necessary repairs at a reasonable cost for such service.

Quick and affordable service on a clogged drain.

We had [redacted]. from Horizon come out to evaluate and replace a malfunctioning toilet. He was prompt and very professional in his demeanor. He took the time to explain all of our options and was very thorough.

The actual installation was completed quickly and very professionally. He made sure that the packing material, old toilet and any other trash was removed from our home and that the new one functioned to our satisfaction.

We were extremely happy with Horizon and especially with [redacted]. we would not hesitate to recommend them for plumbing services.

[redacted] is so helpful. He was on time. Wore his booties. Explained the problem, fixed it, and told me how to avoid the calcium deposit buildup and clogging that is occurring.

This morning, [redacted] from Horizon Services and his apprentice [redacted] came to my house to fix a leaky outside faucet and to help finish a D-I-Y we couldn't finish ourselves. Kevin looked at the DIY project and gave me an estimate to finish the job ($300+), but also showed me the simple steps that would enable me to finish the project on my own without spending the $300 and he gave me a little head start on the last steps. I really appreciate the honest approach to this project! He and [redacted] quickly addressed the leaky outside faucet. They were on time, pleasant, and efficient.

[redacted] gave me a cost before he started work. After I gave my go ahead he performed the work efficiently. The project was to rebuild a toilet. After the work was complete the toilet work well.

[redacted] presented himself as a knowledgeable, concerned professional in our home.

The service was great and the issue was fixed

Donald K was excellent! He was very professional and personable. He to the time to explain what was done and offered some very good ideas. Not only that my appointment was done early! It was a pleasure having him service our heater.

Fabulous services from Keith at Horizon Services. He explained everything so I could understand it and told me exactly the order in which everything would be done. He was so helpful to one who is not very plumbing savvy! I will def ask for him when we need more plumbing help.

The technician did not Make sure the unit started before he left. He left the thermostat set on "hold" and he did not turn the furnace back on at the switch on the unit itself. He did a complete check of the furnace but then seemed more interested in writing up the option list for a new unit.

I have nothing but negative comments about Horizon. The first issue was that they sold me a new oil heater that was too small for my home. They also installed a thermostat that I did not want.

Every service call resulted in a subsequent one because the work was not done properly the first time.

Recently I was told that my heater needed to be replaced. I got a second opinion and was told that it was good for at least another five years.

My latest issue is that that filter door does not fit properly and I now have to buy a new blower motor for $500.00 because of the dirt that has accumlated.

There are many other issues I have experienced with them over the last ten years.

I am a Senior Citizen and feel that I have bee taken advantage of by this company and I have told people NOT to use their services.

Review: We purchased a new HVAC system from Horizon and from the very beginning it has had problems. They just replaced the motor to the unit on June 28, 2013 and the unit is again not working. There have been issues with this [redacted] HVAC System and parts have been replaced but it still breaks down. I have tried to contact the owner and Horizon will not let me speak with them. I have spoken with managers in the past but we still have this unit that constantly needs fixing. This is a Lemon and they don't want to replace the whole unit. So once my warranty runs out I am stuck with a system that will give me constant problems. I purchased their best unit and upgraded my old system when I really didn't need to. We wanted to have more humidity in the house and wanted a unit where we could have the fan circulating constantly. We also wanted a unit that would cover the square footage of our house once we finished our basement. We went with Horizon because the people who previously owned this house had them servicing our old system. I am disappointed that Horizon has not done a better job in correcting a unit that they know has given people problems in the past. Today when I spoke with Horizon and asked to speak with the owners they told me I could not. They said I need to speak with a manager. I asked to speak with a manager and they said I could not. I would have to wait for them to call me back. Not good customer service!Desired Settlement: I would like Horizon to replace the whole HVAC system with one that works.

Business

Response:

As a company with many years of installation experience we fully stand behind our technicians and the work that they do while understanding the commitment and investment our customers make when purchasing a new piece of equipment for their residence. In every instance we strive to provide the best customer service possible while providing each homeowner with accurate assessments, the appropriate equipment for their home, and the confidence that Horizon Service is always there for them.

To protect our customers we never disregard a claim that a new system we have installed is a “lemon” or is in any way faulty. For this reason, we assigned a Sr. Technical Manager, who is also responsible for leading all of our in-house training programs, to schedule a time to visit the [redacted] residence to inspect their system and address any concerns they have.

On July 25, 2013 our Sr. Technical Manger spent approximately 90 minutes in the [redacted] household dedicated to doing just this. He provided a full inspection of the unit while with the homeowners and answered any questions they had along the way. Our manager also inquired about the homeowners’ comfort and about the system’s operation since Horizon Services’ last visit during which we had diagnosed and installed a new motor. They communicated that the system had been working as promised, that they had experience no further issues, and that their home was now comfortable as a result of the new system and the parts that had been replaced.

After the system walk-through and corresponding discussions were completed, the homeowners expressed that all of their concerns had been addressed and that they were completely confident their new system was not a “lemon”.

At this time, we have performed our due diligence to ensure that the equipment installed in [redacted] home is of proper working condition and will continue to operate in such a manner. We guarantee their system is and never was a “lemon”, and we will back its operation for the full lifespan of its industry-leading warranties.

With respect to the homeowner’s privacy we believe the resolution discussed to and agreed to by both parties as of July 26, 2013, is held in good standards by both parties.

Fantastic service at an excellent price. The representative was polite, explained exactly what he was doing and did not make a mess in my home. I would highly recommend Horizon without hesitation.