Horizon Services, Inc.

[redacted] cleared my drain in less than 5 minutes. After that he checked my pipes under the sink and the trap behind the shower to be sure there were no problems. There was no charge for the service. Also he was very professional and friendly.

Service was great, technician explained problem clearly.

[redacted]. was here when he was supposed to be here. He was extremely courteous and friendly. He accomplished his maintenance schedule quickly and efficiently. Nice job, [redacted]

Horizon Services was easy to schedule an appointment with and the drain technician who did the service was excellent! [redacted]. arrived on time, assessed the problem, and completed the work quickly. I was very happy with both [redacted]. and this company.

Clearly explained and fixed problem. Courteous. Would recommend having him do any HVAC job for us!

Tech on time, of course; knowledgeable, happy to have him here.

The technician [redacted]. quickly diagnosed and fixed all 3 of my heat pump problems in less than an hour and there was no charge for the work because my system is under warranty. This included fixing the humidifier, fixing the power connection to the electrostatic air filter, and upgrading my UV bulb assembly (which prevents mold from growing on the coils and kills airborne bacteria) to the latest model which operates at a safer 24V voltage.

Not only did [redacted] fix my problems, he explained the solutions well and answered all of my questions. He adjusted my settings for optimal performance. This included setting the dehumidifier mode and humidifier mode set points and changing the fan from "auto" to "circulate" mode, which will make more use of the filter (low speed quiet air flow when cool or heat isn't active). I didn't know I had a circulate mode on my thermostat panel.

[redacted] provided professional friendly service and his work was top notch ( things looked neat and there was no mess after the new UV assembly was installed). He showed me how to safely verify that the UV bulb is working and how to tell if the humidifier is working (when the system is in heat mode). I also like that horizon techs wear shoe covers when they are in my house.

Today we had Horizon Services out for a plumbing and AC service. [redacted] was our plumber and he was very courteous, informative and competent - he completed his work in short order and was very concerned about us understanding the work that he was doing and accordingly spent time to explain everything. He took the time to explain the things we should keep an eye on in the future. I will definitely request him back for all future plumbing work for us - great guy and equally great plumber

The technicians were proficient and courteous and prompt.

Excellent service and extremely knowledgeable !!!

He was the BEST !

I don't have enough positive things to say about [redacted] but I will say than he's an outstanding asset to your company. Cool guy, fun to talk to and most important CARES about the customer. He was quick to respond to a call in the middle of the night and even though he was unable to get to the root of the problem, he exhausted every possibility and seemed genuinely upset that we were left in a somewhat helpless situation. You just don't see that level of commitment enough these days with most home service technicians. He went above and beyond what was probably expected of him and I am grateful for that. I hope you guys give the customer an option of who we would prefer to come out to handle our issues in the future, because without a doubt I will ask for [redacted] every time.

Quick, professional, clean and educated technician.

Charles M. from Horizon Services came out to repair my heater. He quickly identified the problem and parts needed and very quickly did the necessary repairs. I am very pleased with Horizon Services.

Technicians was on time. It was a pretty simple drain cleaning job and he did not encounter any problems. He was pleasant and explained himself as well as the Company responsibilities.

Good sales man , very professional and clean worker.

Kenneth H arrived promptly and assessed the issue. He snaked out the drain and all seemed to be resolved. He was courteous and efficient.

Great Service

Review: On 5/6/15 I requested an estimate to fix clogged drain. Horizon has performed this before. I was informed last time that they could not do this again but would need to have drain pipe replaced.

[redacted] gave me an estimate $3322.17. At that time he said there was a minimum of 3 day’s work if not more and he may have to go through walls, tear up carpet and kitchen flooring.

I agreed to the work since Horizon was familiar with the problem.

On 5/11/15 [redacted] and his helper arrived 9:00am. I stayed until 10:30 and went home and came back around 2:00. His helper was asleep on the floor when I walked in the door. [redacted] proceeded to tell me the last Horizon person was wrong and the drain could have been cleared instead of tearing up the kitchen floor concrete. He did put in a new piece of pipe so it could be cleared more easily next time since everything was all torn up anyway.

I went back home and my fiancée went and checked at 3:30 and once more found the helper asleep and [redacted] just sitting there looking at the pipe. He asked him what he was doing because it didn’t look like work but [redacted] wouldn’t answer him and just said ‘who are you anyway’.

I went back over at 5 and they were finishing up the concrete and he showed me a picture of what he had replaced. I said great and now the bill should be a third since it only took one day and one small piece of pipe was replaced and the drain cleared. He said no, I had to pay the whole thing. They also did not even clean up until I asked them is this how you’re going to leave it? Then they cleaned a bit.

I believe this is unreasonable. I was duped into thinking by Horizon that this all need to be replaced when it didn’t and also that it would take so much longer.

I believe the price should be reduced, even $1000.00 is too much for what they did. A sleeping helper and someone who just was wasting time by sitting there to make it look like the job took longer.

And when I hear that the Horizon staff get commissions it’s even worse. And the floor looks terrible, the concrete is sunken in and I have to replace the whole floor when none of this even had to happen, it only needed the drain cleared but I was lied to by Horizon personnel.

Also the estimate was for $3322.17, I supposedly got a 498.32 savings but then you were going to charge me 198.00 to have my heater and air conditioner checked and I said I didn’t need that so [redacted] made a big deal of taking it off the bill so my total amount came to $2823.85. I’ve talked to other plumbers since then and they can’t believe I was ripped off so badly. I was also required to sign a disclaimer waiving my right to cancel the payment.Desired Settlement: I would be willing to pay $1000.00 (which even that is too much) and receive a refund of $1823.85

Business

Response:

Summary of Business Activity:MTD Transactions: 21,023YTD Transactions: 1,201Thank you for reaching out to us. We understand that you have spoken to our Customer Relations Manager regarding your concern. Our internal team discussed your service call in detail with the responsible managers and our company’s owners. As a one-time courtesy we are able to provide you with a partial credit based on those discussions. Thank you again for bringing this to our attention.

showed up at the appointed time. was courteous and answered all my questions with knowledge, did professional work and cleaned up when he was finished and gave me advice on the maintenance of my water heater, I would recommend horizon to my friends and would certainly use them again if the need arises.

I had [redacted] come out and take care of a main sewer line problem. Not only was he on time and professional, he was also very informative. I highly recommend him.