House of Beauty IV, Inc.

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I am rejecting this response because:Hello, I wanted to confirm that the package has been received by you I am attaching several pictures which proove that the product was not damaged, was wrapped in bubble wrap before sending, and proof that you have received the package. I expect my full refund immediately.
Regards,
*** ***

Dear customer, *** ***Your store credit with us will be $because a wig cost was then we apply 15% off and reshipping fee will be 8.95$All of our phone numbers working perfectly and we try to call you couple times but it was no response so please try to call us.Email:
[email protected] or dial ***

Dear customer.,We apologize for your inconvenience and the package was already delivered to youTracking # ***.Thank youHOB

Dear customer,We'll ship missing items to youWe apologize for the any inconvenience

We already give the money to this customer for product even if the only cap was brooking we give full item refund Refund: Refund Transaction ID***for 5.05Thank you HOB

dear *** question are you a licensed hair dresser did you go to school to know how to properly dye hair,if you did you would know that even if you buy human hair, its been chemically proceed and the color is locked in if not the hair will decay and rotyou are better off always just buying
the color you want instead of trying to bleach a jet black hair blonde we understand that a pack of blonde hair is almost times more in cost than a pack of jet black hairyou ruined the product because you did not know that this will happeneven if you go to salon and you have jet black hair and you asked them to bleach it they will tell you that,that it will take separate procedures and you will have breakage so its not recomendedwe been doing this for years and you are not the first or the last to try this but the end result is always the same, hair becomes unusableso we understand that you wanted to practice to be a hairdresser and that's fine but you ruined the products not us please read our return and refund policy which clearly states that the product has to be in its original condition and not used or anything elsethank you

Dear customer.,We check the weight of the package and all of the product was send to youOther part that you open the claim with *** and we are not able to do any action when the case is open. Thank youHOB

Dear customer, *** *** We send you email yesterday with refund transaction ID and voice mail, we are apologizing that its take a long time.The *** Transaction Confirmation page displays the details of *** transactionsThe page displays the result obtained from
***.Transaction ID***Parent Transaction ID***Payer E-mailFirst Name***Last Name***StreetCityCountryGross Amount-59.90Fee AmountSettle AmountTax Amount0.00Payment StatusCompletedPayment TypeinstantPending ReasonNoneSeller ProtectionIneligiblePayment DateThu May 10:42:2016Note: You may wish toprint this pagefor your records.Thank you for shopping with usHOB

Dear customer.,We have this policy for over years already And you need to read the policy before you placing online order
All of our wigs we are buying directly from the manufacturer We respecting our customers so because you do not want to pay for reshipping fee as you told as before we can refund you with 30% restocking fee and the refund will be applied today.Thank youHOB

Dear customer.,The wig that we send you was correct....You returned the product to us after month in a damage boxWe can not process the refund or exchange for you. Thank youHOB

They said that they would send us a check and we never received it and now they will not contact us back

Dear Customer,*** ***Upon review of our records regarding your order HOB-***, we have discovered that you have received the merchandise, and you have also received a money back.we would like to offer you a couple of options to resolve this matter:option One: you can provide us with your
credit card information so we can get compensated for the product we have shipped to you. option Two: you can return the product for which you have been refunded, as a long as merchandise in a good condition.In the event that you don`t wish to reach an amicable solution of this issue, we will have no choice but to to file in a special report with all credit bureaus , which may have a render-able effect your credit score and your recordPlease take this letter seriously ,taking somebody's property across state line is punishable by lawWe look forward to working this issue out in the next business days.If you have any questions contact usour phone # ###-###-####Thank youHOB

Dear customer, *** *** You can call to your bank and give them the information that underAnd your bank going to explain everything to you.Thank youTransaction DetailsAuthorization (Unique Transaction ID #***)Original Authorization Date Type Status Details Gross Fee Net Jun 17, 2015Authorization From *** *** VoidedYou canceled this authorization.You canceled this authorization. Details$USD $USD $USD Related Transaction Date Type Status Details Gross Fee Net Jun 17, 2015Void ... ...$USD ... ... Total Funds Captured: $USD Name:*** *** Email:No email address includedAuthorized Amount:$USDFee amount:$USDNet amount:$USDItem amount:$USDSales Tax:$USDShipping:$USDHandling:$USDQuantity:1Date:Jun 17, 2015Time:09:52:PDTStatus:Completed

Dear customer,*** ***We been selling this product for almost years and its never use to happen beforeIts a warehouse and like you understand nobody have access to open and use itBecause you are our customer and we want to make you happy we will send you a Call Tag so you can send it
back to us for free but the product need to be the same model number like we send to you.Thank you for shopping with usHOB

Dear customer.,The order was delivered to you in a perfect condition and in time. Your item was delivered in or at the mailbox at 2:pm on January 11, in VIRGINIA BEACH, VA ***.Thank youHOB

Dear customer.,We send you the same product as you orderedWe do not make the products and labelsWe are online storeSo if you have any problem about label of the product you need to contact the makers Thank youHOb

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello Dear customer ,*** ***We are apologizing for the lateness of your refundWe already send you a check # ***You going to receive it 3-business days Thank you for shopping with us .HOB

Dear customer.,We providing you with tracking numbers and with the weight of the packages to proof that of the *** was already delivered to you

Dear customer,*** ***We was trying to call you but you hang up all of the time, your package was send to you on January and receive it on January 15Thank you HOBTracking Number: ***deliveredOn TimeExpected Delivery Day: Friday, January 15,
2016 Product & Tracking InformationPostal Product:Priority Mail 1-Day™Features:USPS Tracking™Up to $insurance includedRestrictions ApplyPriority Mail Insurance info iconDATE & TIMESTATUS OF ITEMLOCATIONJanuary 15, , 3:pmDelivered, In/At Mailbox LANSDOWNE, PA *** Your item was delivered in or at the mailbox at 3:pm on January 15, in LANSDOWNE, PA ***.January 15, , 8:amOut for DeliveryLANSDOWNE, PA *** January 15, , 8:amSorting CompleteLANSDOWNE, PA *** January 15, , 7:amArrived at Post OfficeLANSDOWNE, PA *** January 14, , 9:pmDeparted USPS FacilityPHILADELPHIA, PA *** January 14, , 6:pmArrived at USPS FacilityPHILADELPHIA, PA *** January 14, , 5:pmAccepted at USPS Origin Sort FacilityPHILADELPHIA, PA ***