House of Beauty IV, Inc.

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** we apologize for the missunderstanding we will make sure that after speaking with you today that your refund problem will be resolved asap we will be in touch with you Tommorow to follow up on our conversation today thank you

House of BeautyCase #: ***Consumer Info:*** ***
*** *** *** ***Orange Park, FL
***###-###-####***@***.comBusiness Info:House of Beauty*** *** ***Phila, PA ***(***) ***Date Filed: 7/14/4:00:PM11/30/We send him a check for $18.90Thank youHOB

Dear customer.,We received your return and now you have a store credit with us, so you can exchange it for anything that you would like.Thank youHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
***
I am rejecting this response because: You didn't refund the money "already." You provided a refund via *** the same day as you responded to this complaintYou took NO action until I initiated a dispute with them, even though I attempted to resolve this with you directly, before escalatingPrior to that, you were not responding to my emails or answering my phone callsThis went on for weeks. Since you have refunded the money, I concur that this complaint can be closedHowever, I reject your claim that you'd addressed this issue "already." You addressed it immediately before responding to my Revdex.com complaint.Regards,
*** ***

Dear customer.,We apologize for your inconvenience but your items was delivered in or at the mailbox at 3:pm on March 9, in LANCASTER, PA Your Tracking Number: ***.If you did not receive your package you need to contact USPS and make a claim with them.Thank youHOB

Dear customer, *** ***If you need your product you need to pay for the shipping! We are not sure why only you have a problem to get in touch with us but until you will not pay for the shipping there is no way for us to help you

Dear customer.,You was send the same item as you orderedIt was on the picture and on the description of the item(See the attachment ) We charge you only 20% restocking fee, and was suppose to charge you 30% restocking fee.Thank you HOB

Dear customer., Refund: Refund Transaction ID***for 11.96Thank youHOB

Dear ***, three emails was sent to you, that went to answer. you also spoke to customer service representativeon acasions We tried to explain to you that the product you ordered is discontinued and no longer made.you have received a full refund back to your credit card on Thursday and the
funds will be available on this coming Tuesday.thank you HOBWorld.com

Hello dear customer*** ***We are apologizing for the late of delivery rest of your product.You already received whole order from us, here is of your tracking #***,***. Thank you for shopping with usHOB

Dear customer, We are send you a Call Tag(return label) week ago and you still did not return the items back to us.As soon as we will receive the product back to us we will refund your money.Thank you for shopping with usHOB

Dear customer,Your order was refunded for the missing itemsWe apologize for the inconvenience this may have caused

Hello, Dear customer We are apologizing for our mistake But we send you your product with no charge for you.Thank you for shopping with us

Dear ** ***,When you first placed the order on the 27th of December , you placed the order at 5:pm it takes to hrs to process an order with our company you called us on the 28th which one of our representatives had said to you that your order was still being process and that you should be
receiving a tracking number within hrs, that was that then u called again still demanding a tracking number which was sent to your email, then you keep calling and calling and spoke again to one of our customer service reps and still was demanding a tracking number which was in your email, after all that calling and yelling and bad language to our reps we spoke to the manager and decided to refund you but u still kept calling leaving crazy emails and voice mails at our company then after all that, there was a problem, your products still were ship to you and you were refunded so in that we need you to return the products to our company cause you were refunded and now have our products as well as your moneyIf we dont receive our products we will be force to use legal action cause now you are stealing from our company thank you

When a customer was placing an order this message came up saying that this item is excluded from free shipping

Dear customer, *** ***We try to get in touch with you and leave voice mails to let you know that we about to reship you new and fresh product of the*** *** *** ** *** ** *** All Over Shower Gel ozThank you HOBWorld

Dear customer.,Order #*** has been cancelled as you requested this morning by emailMoney will be available on your account in 7-business days. Thank youHOB

Dear customer, *** ***We are apologizing for this inconvenience, *** *** manufacture sold out of leave in conditioner, and have some problem to make it right now, I see that you are waiting for too long so we refund you already Refund: Refund Transaction
ID *** for 51.95and you will see it on your account in 3-business daysThank youHOB

Dear customer, *** ***Your second trucking number ***You was already refunded for $12.11Refund: Refund Transaction ID***for 12.11We are apologize for your inconvenience but it was a problem with your local USPS.Thank you for shopping with usHOB