*** *** ***Revdex.com complaint #***B&H ***On Aug **, this customer purchased two PRIVBLKATT = Priv BlackBerry 32GB AT&T Branded Smartphones (Unlocked, Black)The product description includes:This device is Carrier-unlocked and may be used with any GSM carrier that uses
a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links below*** *** ***
*** *** ***
*** ***The specifications include:Cellular Network 2.5G (EDGE, GSM/GPRS) MHz: 850, 900, 1800, 19003.5G (HSPA+, UMTS/WCDMA) MHz: 850, 900, 1700, 1900, 21004G (LTE) Bands: 1, 2, 3, 4, 5, 7, 12, 17, 20, 29, The attached screenshot shows the phone's compatibility with Vodaphone in Italy.This information confirms that the phones were unlocked.the customer's first after-sale complaint was received Dec 26, 2016, four months after the purchaseB&H has a 30-day return policy time provisionAt the customer's request we requested and received the following unlock codes:serial number *** UNLOCKED CODE ***serial number *** UNLOCKED CODE ***The customer did NOT pay "a premium of $per phone to get UNLOCKED phones." In fact the other option for this model is the non-AT&T model, our B&H # *** which is more expensive than the model he purchasedB&H declined to consider his request for a $per phone refund.-- Henry P***B&H Photo-Video
February **, 2016New York Revdex.com complaint #***B&H Web No: ***I have no idea what the customer means when he says, "...it is a typical example of spoonerism..." The definition of spoonerism, is:a verbal error in which a speaker accidentally transposes the initial sounds or letters of two or more words, often to humorous effect, as in the sentence you have hissed the mystery lectures, accidentally spoken instead of the intended sentence you have missed the history lectures.In this situation it is entirely irrelevant.I also cannot imagine why the customer would attach an 8-page copy of the B&H product page for the Nikon MB-Dhe purchased when a simple URL -- *** ** would have sufficedHad he done so we could all see the product's "In the box" tab says, " Limited 1-Year Warranty," rather than referencing a Nikon USA warranty.The customer wrote, "photography products have huge difference between the USA authorized version and the gray market version." This is not at all correctThe ONLY difference is whether the product's 1-year limited warranty is provided by Nikon USA or by B&HNikon USA has the option of keeping a product sent for warranty service for months while it is being repaired or replacing the original product with a refurbished modelB&H almost always simple exchanges the item for another brand new one, making the B&H warranty more attractive in the most important aspect.The customer requested compensation for his dissatisfactionUnder B&H *** dated */01/an electronic gift card valued at $was emailed to him.The customer also wrote, "...B&H sent me a follemail asking if 'I lie to have a replacement'It was an insult for whatever reason!" This was, as has been explained, a simple typographical error and should have said "...like to have a replacement." It is a non-issue.-- Henry P***B&H Photo-Video
April *, 2016*** *** *** *** ***
*** *** *** ***The customer purchased a *** * *** Action Camera on 03/**/The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year
Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on 04/**/at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email *** or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon
USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
October **, 2016Revdex.com complaint #***B&H Web No: ***The customer bought a SEM12II= SeaSonic Electronics M12II Bronze Evo Edition SS-520GM520W Modular Power Supply on Oct **, He paid $In checking earlier sales for the same item the lowest price I was able to locate
was $As a courtesy we will send the customer a $gif6t card.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via *** on March **, The *** package tracking number was ***.*** made a delivery attempt on March **, Later the same day the customer submitted a delivery change to *** so the package could be picked up from a *** locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with *** directlyIf *** reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Promise of price match refund was not honored
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
September *, 2017Revdex.com complaint #***B&H Web No: ***, ***We regret this customer has had difficulty with Canon Pixma printers purchased from B&H Photo.The printer is sold with a Limited 1-Year Canon USA Warranty with InstantExchange Program and Toll-Free Canon USA Technical
Phone Support for 1-Year.Web No: *** was placed Jan **, Both the B&H return policy and the Canon warranty have expiredWeb No: *** was placed Aug **, Both the B&H return policy and the Canon USA warranty have expired.-- Henry P***B&H Photo-Video
August ** 2016Revdex.com complaint #***B&H Web No: ***This is the customer's first order with usIn accordance with our contracts with the banks which permit us to accept credit cards we are required to have in place prudent safeguards to deter credit card fraud, identity theft and other
forms of online piracyThe customer provided biand shaddresses in different states and the bank which issued the customer's *** card reported a discrepancy in the biaddressThe customer wrote, "Desired Settlement: Money back." If the customer wants to cancel this order and receive a refund we will be happy to obligeThe customer should contact *** with this request-- Henry P***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H customer code ***When the customer placed his orders he provided billing and shipping addresses in FloridaWhen he inquired about returning an item, we had no reason to believe any part of this transaction would take place anywhere else so
we issued return authorization and a USA-only pre-paid *** return labelThe customer then attempted to use that USA-only label to return the product from ItalyDespite the futility of doing so we asked *** for any assistance they could offerAT present, the status is:*** *** *** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** If the product is returned to us a refund will be issued to the customer.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We received the customer's order via our website at 2:23pm on Aug **, It was delivered to *** later the same dayThe *** package tracking site confirms this, reporting, "08/**/7:P.M(ET) Order
Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedTHe business has adjusted the cost accordingly to refund me the cost for
shipping.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was never offered a 1TB drive. Here is the email:"We have worked with the manufacturer and are able to offer you to switch you order to the 525gb version of this product, B&H # ***, and we are able offer it to you for $We are expecting to receive it in stock by mid-DecemberIf you wish to switch your order, you can do so by replying to this email, calling us at ###-###-#### or ###-###-####, or by Chatting with us onlinePlease note that this sale price is only available for switching your existing order thus only will be available to you for the price of $(each)This offer is valid until 12/**/2016."The replacement you offered for $99.99: Crucial 525GB MXSSD (CT525MX300SSD1) costs more per GB (99.99/525=$per GB) then the drive I bought 119.90/750=$per GB. Making the 525GB drive $overall more expensive on a per GB basis.When I ordered the drive was shown as in-stock and would ship next day. After I ordered I get an email days later stating that somehow the drive is discontinued but they are happy to offer me a more expensive drive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***This order was shipped on Dec *, and *** reports it was delivered Wednesday, 12/07/at 1:P.M-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H *** placed 07/**/12Seven years have elapsed since this purchase was madeThe customer wrote, "...the reason why you removed the printer from your items listed in your website is because I did complain about it." The product was discontinued by the manufacturer which did so without taking the customer's opinion into accountThe reason this now ancient product is no longer among current inventory is that by today's standards it is outdated.-- Henry P***B&H Photo-Video
May **, 2015Revdex.com Complaint #***B&H Web No: ***We appreciate this customer's order and this feedbackWe regret her dissatisfactionWe require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud
and identity theftThis is for customer protection.Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracyThis verification process protects customers from the pirate who thinks he can shop with us freely at a customer's unsuspecting expenseIt also helps ensure that merchandise a customer ordered and paid for ends up in his/her hands and not in those of some clever opportunist.As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this securityThis is particularly true for so-called card-absent transactions including mail/phone/web purchasesUntil some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of thisStores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses customer accounts.Upon receiving this transaction we emailed the customer on May **, We have not received any replyThe customer may contact us via *** or ###-###-####.-- *** ***B&H Photo-VideoWhile I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b The business is confused with the facts, and they want to twist things around to make their position correctI know the facts, and stand my groundI simply dealt with a bunch of slick New York swindlersYou expect to get mugged in a New York alley or on the subway, but these guys are slick with selling cheap knock off rejectsThey know they sell blemished second rate products at first grade pricesI got robbed and mugged from miles awayB&H knows, Karma comes around!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * *** **
*** ** ***
*** *** ***
*** *** *** ***The screenshot the customer sent is a search page resultIt is not the product information pageWe regret the customer did not click through from there to the full product information page *** where he'd have seen the full menu of our overview, specs, comparison charts, reviews, product Q&A, accessories, "what's in the box," and so onThere he'd have read, "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera..." among many useful bits of data.As someone once said, "For a lousy $15.00?! PatheticAll this for $15.00?! Wow."-- Henry P***B&H Photo-Video
Dear Mr ***,On September 8, we sent you a response in reference to the above ID refusing to accept the owner's response to our complaint. He has since been in touch with us and as we requested he came to our house and inspected the job, as well as providing the touch up kit and stain we had been promisedThis took place on September He has seen what we are not satisfied with and has agreed to look into resolving what he canHe did acknowledge our concernsAt this time we would like to put a hold on any further communication you have with MrK*** until we see if he follows throughHe did ask for some time to look into the problems and gave us no time table.Sincerely,*** *** *** ***
*** *** ***Revdex.com complaint #***B&H ***On Aug **, this customer purchased two PRIVBLKATT = Priv BlackBerry 32GB AT&T Branded Smartphones (Unlocked, Black)The product description includes:This device is Carrier-unlocked and may be used with any GSM carrier that uses
a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links below*** *** ***
*** *** ***
*** ***The specifications include:Cellular Network 2.5G (EDGE, GSM/GPRS) MHz: 850, 900, 1800, 19003.5G (HSPA+, UMTS/WCDMA) MHz: 850, 900, 1700, 1900, 21004G (LTE) Bands: 1, 2, 3, 4, 5, 7, 12, 17, 20, 29, The attached screenshot shows the phone's compatibility with Vodaphone in Italy.This information confirms that the phones were unlocked.the customer's first after-sale complaint was received Dec 26, 2016, four months after the purchaseB&H has a 30-day return policy time provisionAt the customer's request we requested and received the following unlock codes:serial number *** UNLOCKED CODE ***serial number *** UNLOCKED CODE ***The customer did NOT pay "a premium of $per phone to get UNLOCKED phones." In fact the other option for this model is the non-AT&T model, our B&H # *** which is more expensive than the model he purchasedB&H declined to consider his request for a $per phone refund.-- Henry P***B&H Photo-Video
February **, 2016New York Revdex.com complaint #***B&H Web No: ***I have no idea what the customer means when he says, "...it is a typical example of spoonerism..." The definition of spoonerism, is:a verbal error in which a speaker accidentally transposes the initial sounds or letters of two or more words, often to humorous effect, as in the sentence you have hissed the mystery lectures, accidentally spoken instead of the intended sentence you have missed the history lectures.In this situation it is entirely irrelevant.I also cannot imagine why the customer would attach an 8-page copy of the B&H product page for the Nikon MB-Dhe purchased when a simple URL -- *** ** would have sufficedHad he done so we could all see the product's "In the box" tab says, " Limited 1-Year Warranty," rather than referencing a Nikon USA warranty.The customer wrote, "photography products have huge difference between the USA authorized version and the gray market version." This is not at all correctThe ONLY difference is whether the product's 1-year limited warranty is provided by Nikon USA or by B&HNikon USA has the option of keeping a product sent for warranty service for months while it is being repaired or replacing the original product with a refurbished modelB&H almost always simple exchanges the item for another brand new one, making the B&H warranty more attractive in the most important aspect.The customer requested compensation for his dissatisfactionUnder B&H *** dated */01/an electronic gift card valued at $was emailed to him.The customer also wrote, "...B&H sent me a follemail asking if 'I lie to have a replacement'It was an insult for whatever reason!" This was, as has been explained, a simple typographical error and should have said "...like to have a replacement." It is a non-issue.-- Henry P***B&H Photo-Video
April *, 2016*** *** *** *** ***
*** *** *** ***The customer purchased a *** * *** Action Camera on 03/**/The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year
Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on 04/**/at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email *** or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon
USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
October **, 2016Revdex.com complaint #***B&H Web No: ***The customer bought a SEM12II= SeaSonic Electronics M12II Bronze Evo Edition SS-520GM520W Modular Power Supply on Oct **, He paid $In checking earlier sales for the same item the lowest price I was able to locate
was $As a courtesy we will send the customer a $gif6t card.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via *** on March **, The *** package tracking number was ***.*** made a delivery attempt on March **, Later the same day the customer submitted a delivery change to *** so the package could be picked up from a *** locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with *** directlyIf *** reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Promise of price match refund was not honored
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
September *, 2017Revdex.com complaint #***B&H Web No: ***, ***We regret this customer has had difficulty with Canon Pixma printers purchased from B&H Photo.The printer is sold with a Limited 1-Year Canon USA Warranty with InstantExchange Program and Toll-Free Canon USA Technical
Phone Support for 1-Year.Web No: *** was placed Jan **, Both the B&H return policy and the Canon warranty have expiredWeb No: *** was placed Aug **, Both the B&H return policy and the Canon USA warranty have expired.-- Henry P***B&H Photo-Video
August ** 2016Revdex.com complaint #***B&H Web No: ***This is the customer's first order with usIn accordance with our contracts with the banks which permit us to accept credit cards we are required to have in place prudent safeguards to deter credit card fraud, identity theft and other
forms of online piracyThe customer provided biand shaddresses in different states and the bank which issued the customer's *** card reported a discrepancy in the biaddressThe customer wrote, "Desired Settlement: Money back." If the customer wants to cancel this order and receive a refund we will be happy to obligeThe customer should contact *** with this request-- Henry P***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H customer code ***When the customer placed his orders he provided billing and shipping addresses in FloridaWhen he inquired about returning an item, we had no reason to believe any part of this transaction would take place anywhere else so
we issued return authorization and a USA-only pre-paid *** return labelThe customer then attempted to use that USA-only label to return the product from ItalyDespite the futility of doing so we asked *** for any assistance they could offerAT present, the status is:*** *** *** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** If the product is returned to us a refund will be issued to the customer.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We received the customer's order via our website at 2:23pm on Aug **, It was delivered to *** later the same dayThe *** package tracking site confirms this, reporting, "08/**/7:P.M(ET) Order
Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedTHe business has adjusted the cost accordingly to refund me the cost for
shipping.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was never offered a 1TB drive. Here is the email:"We have worked with the manufacturer and are able to offer you to switch you order to the 525gb version of this product, B&H # ***, and we are able offer it to you for $We are expecting to receive it in stock by mid-DecemberIf you wish to switch your order, you can do so by replying to this email, calling us at ###-###-#### or ###-###-####, or by Chatting with us onlinePlease note that this sale price is only available for switching your existing order thus only will be available to you for the price of $(each)This offer is valid until 12/**/2016."The replacement you offered for $99.99: Crucial 525GB MXSSD (CT525MX300SSD1) costs more per GB (99.99/525=$per GB) then the drive I bought 119.90/750=$per GB. Making the 525GB drive $overall more expensive on a per GB basis.When I ordered the drive was shown as in-stock and would ship next day. After I ordered I get an email days later stating that somehow the drive is discontinued but they are happy to offer me a more expensive drive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***This order was shipped on Dec *, and *** reports it was delivered Wednesday, 12/07/at 1:P.M-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H *** placed 07/**/12Seven years have elapsed since this purchase was madeThe customer wrote, "...the reason why you removed the printer from your items listed in your website is because I did complain about it." The product was discontinued by the manufacturer which did so without taking the customer's opinion into accountThe reason this now ancient product is no longer among current inventory is that by today's standards it is outdated.-- Henry P***B&H Photo-Video
May **, 2015Revdex.com Complaint #***B&H Web No: ***We appreciate this customer's order and this feedbackWe regret her dissatisfactionWe require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud
and identity theftThis is for customer protection.Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracyThis verification process protects customers from the pirate who thinks he can shop with us freely at a customer's unsuspecting expenseIt also helps ensure that merchandise a customer ordered and paid for ends up in his/her hands and not in those of some clever opportunist.As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this securityThis is particularly true for so-called card-absent transactions including mail/phone/web purchasesUntil some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of thisStores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses customer accounts.Upon receiving this transaction we emailed the customer on May **, We have not received any replyThe customer may contact us via *** or ###-###-####.-- *** ***B&H Photo-VideoWhile I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b The business is confused with the facts, and they want to twist things around to make their position correctI know the facts, and stand my groundI simply dealt with a bunch of slick New York swindlersYou expect to get mugged in a New York alley or on the subway, but these guys are slick with selling cheap knock off rejectsThey know they sell blemished second rate products at first grade pricesI got robbed and mugged from miles awayB&H knows, Karma comes around!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * *** **
*** ** ***
*** *** ***
*** *** *** ***The screenshot the customer sent is a search page resultIt is not the product information pageWe regret the customer did not click through from there to the full product information page *** where he'd have seen the full menu of our overview, specs, comparison charts, reviews, product Q&A, accessories, "what's in the box," and so onThere he'd have read, "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera..." among many useful bits of data.As someone once said, "For a lousy $15.00?! PatheticAll this for $15.00?! Wow."-- Henry P***B&H Photo-Video
Dear Mr ***,On September 8, we sent you a response in reference to the above ID refusing to accept the owner's response to our complaint. He has since been in touch with us and as we requested he came to our house and inspected the job, as well as providing the touch up kit and stain we had been promisedThis took place on September He has seen what we are not satisfied with and has agreed to look into resolving what he canHe did acknowledge our concernsAt this time we would like to put a hold on any further communication you have with MrK*** until we see if he follows throughHe did ask for some time to look into the problems and gave us no time table.Sincerely,*** *** *** ***