*** *** ***
*** *** *** *** ***
*** *** *** ***This should not be a Revdex.com complaint at allthe customer has a technical problem making the equipment he ownsw work properlyThis is a technical customer service issue which should be addressed with the manufacturerThe customer originally wrote, "* *** *** *** *** ** *** ** *** * ** *** ** *** *** *** ** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ** *** ***"I have demonstrated that was and is incorrectIf the customer reaches out to *** they will be the source of assistanceNeither the Revdex.com nor B&H is equipped to offer this technical support-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** * ***On April *, the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business for WindowsOur return policy, which is on our site and printed on the back of the invoice he received
with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer softwareWe do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchaseOn May **, we offered this exchange even though the return policy time period had elapsedSubsequently, as a courtesy, we offered to accept the return of the computer for a refundThe Microsoft software cannot be returned for exchange, refund or store creditReturn authorization has been emailed to the customer for the computerWith it we sent a pre-paid *** return labelWhen we receive and process the return we will issue a refund to the same credit card account used for the original purchaseIn passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via *** on March **, The *** package tracking number was ***.*** made a delivery attempt on March **, Later the same day the customer submitted a delivery change to *** so the package could be picked up from a *** locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with *** directlyIf *** reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
April *, 2016*** *** *** *** ***
*** *** *** ***The customer purchased a *** * *** Action Camera on 03/**/The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year
Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on 04/**/at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email *** or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On *** *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h***Our description there
includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon
USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
June **, 2017Revdex.com complaint #***B&H *** and ***We appreciate the customer's concern and regret this order was not better handledThe Eartec ULUltraLITE 4-Person Headset System with Batteries, Charger & Case (Single-Sided, Double) - B&H # EAULordered under
*** has been cancelled and a refund has been issuedThe four (4) Eartec batteries in the same transaction have been shipped.The Eartec UL4D UltraLITE 4-Person Headset System with Batteries, Charger & Case (Double) - B&H # EAUL4D ordered under *** has been shippedIt was delivered to the customer's Miami, Fl shipping address on June ***The price difference is $If the customer confirms he will keep the B&H # EAUL4D ordered under ***, we will credit the $difference to his account-- Henry P***B&H Photo-Video
September *, 2017Revdex.com complaint #***B&H Web No: ***, ***We regret this customer has had difficulty with Canon Pixma printers purchased from B&H Photo.The printer is sold with a Limited 1-Year Canon USA Warranty with InstantExchange Program and Toll-Free Canon USA Technical
Phone Support for 1-Year.Web No: *** was placed Jan **, Both the B&H return policy and the Canon warranty have expiredWeb No: *** was placed Aug **, Both the B&H return policy and the Canon USA warranty have expired.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The facts are you choose to use bait in switch tactics It's a shame and why would I take an inferior offer?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mr ***,On September 8, we sent you a response in reference to the above ID refusing to accept the owner's response to our complaint. He has since been in touch with us and as we requested he came to our house and inspected the job, as well as providing the touch up kit and stain we had been promisedThis took place on September He has seen what we are not satisfied with and has agreed to look into resolving what he canHe did acknowledge our concernsAt this time we would like to put a hold on any further communication you have with MrK*** until we see if he follows throughHe did ask for some time to look into the problems and gave us no time table.Sincerely,*** *** *** ***
May **, 2017Revdex.com complaint #***B&H customer code ***We have emailed B&H quotes *** and *** for the two DJI options in which he expressed interest at the prices he quotedHe may buy one (1) of one or the other, not both, at the quoted price.-- Henry P***B&H
Photo-Video
August ** 2016Revdex.com complaint #***B&H Web No: ***This is the customer's first order with usIn accordance with our contracts with the banks which permit us to accept credit cards we are required to have in place prudent safeguards to deter credit card fraud, identity theft and other
forms of online piracyThe customer provided biand shaddresses in different states and the bank which issued the customer's *** card reported a discrepancy in the biaddressThe customer wrote, "Desired Settlement: Money back." If the customer wants to cancel this order and receive a refund we will be happy to obligeThe customer should contact *** with this request-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * *** **
*** *** ***
*** *** ***
*** *** *** ***We received the customer's order via our website at 2:23pm on Aug **, It was delivered to *** later the same dayThe *** package tracking site confirms this, reporting, "08/**/7:P.M(ET) Order
Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***The screenshot the customer sent is a search page resultIt is not the product information pageWe regret the customer did not click through from there to the full product information page *** where he'd have seen the full menu of our overview, specs, comparison charts, reviews, product Q&A, accessories, "what's in the box," and so onThere he'd have read, "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera..." among many useful bits of data.As someone once said, "For a lousy $15.00?! PatheticAll this for $15.00?! Wow."-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was never offered a 1TB drive. Here is the email:"We have worked with the manufacturer and are able to offer you to switch you order to the 525gb version of this product, B&H # ***, and we are able offer it to you for $We are expecting to receive it in stock by mid-DecemberIf you wish to switch your order, you can do so by replying to this email, calling us at ###-###-#### or ###-###-####, or by Chatting with us onlinePlease note that this sale price is only available for switching your existing order thus only will be available to you for the price of $(each)This offer is valid until 12/**/2016."The replacement you offered for $99.99: Crucial 525GB MXSSD (CT525MX300SSD1) costs more per GB (99.99/525=$per GB) then the drive I bought 119.90/750=$per GB. Making the 525GB drive $overall more expensive on a per GB basis.When I ordered the drive was shown as in-stock and would ship next day. After I ordered I get an email days later stating that somehow the drive is discontinued but they are happy to offer me a more expensive drive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2016New York Revdex.com complaint #***B&H customer code ***When the customer placed his orders he provided billing and shipping addresses in FloridaWhen he inquired about returning an item, we had no reason to believe any part of this transaction would take place anywhere else so
we issued return authorization and a USA-only pre-paid *** return labelThe customer then attempted to use that USA-only label to return the product from ItalyDespite the futility of doing so we asked *** for any assistance they could offerAT present, the status is:*** *** *** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** If the product is returned to us a refund will be issued to the customer.-- Henry P***B&H Photo-Video
July **, 2016Revdex.com complaint #***B&H Web No: ***, 5/**/16When the first return authorization was rejected the customer's merchandise was shipped backWhen we receive it again we will issue a refund for however many radios we receivePer ***, "The number you entered, ***, is not a valid tracking number."-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H Web No: ***This order was shipped on Dec *, and *** reports it was delivered Wednesday, 12/07/at 1:P.M-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b The business is confused with the facts, and they want to twist things around to make their position correctI know the facts, and stand my groundI simply dealt with a bunch of slick New York swindlersYou expect to get mugged in a New York alley or on the subway, but these guys are slick with selling cheap knock off rejectsThey know they sell blemished second rate products at first grade pricesI got robbed and mugged from miles awayB&H knows, Karma comes around!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** *** *** ***
*** *** *** ***This should not be a Revdex.com complaint at allthe customer has a technical problem making the equipment he ownsw work properlyThis is a technical customer service issue which should be addressed with the manufacturerThe customer originally wrote, "* *** *** *** *** ** *** ** *** * ** *** ** *** *** *** ** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ** *** ***"I have demonstrated that was and is incorrectIf the customer reaches out to *** they will be the source of assistanceNeither the Revdex.com nor B&H is equipped to offer this technical support-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** * ***On April *, the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business for WindowsOur return policy, which is on our site and printed on the back of the invoice he received
with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer softwareWe do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchaseOn May **, we offered this exchange even though the return policy time period had elapsedSubsequently, as a courtesy, we offered to accept the return of the computer for a refundThe Microsoft software cannot be returned for exchange, refund or store creditReturn authorization has been emailed to the customer for the computerWith it we sent a pre-paid *** return labelWhen we receive and process the return we will issue a refund to the same credit card account used for the original purchaseIn passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via *** on March **, The *** package tracking number was ***.*** made a delivery attempt on March **, Later the same day the customer submitted a delivery change to *** so the package could be picked up from a *** locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with *** directlyIf *** reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
April *, 2016*** *** *** *** ***
*** *** *** ***The customer purchased a *** * *** Action Camera on 03/**/The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year
Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on 04/**/at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email *** or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On *** *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h***Our description there
includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon
USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
June **, 2017Revdex.com complaint #***B&H *** and ***We appreciate the customer's concern and regret this order was not better handledThe Eartec ULUltraLITE 4-Person Headset System with Batteries, Charger & Case (Single-Sided, Double) - B&H # EAULordered under
*** has been cancelled and a refund has been issuedThe four (4) Eartec batteries in the same transaction have been shipped.The Eartec UL4D UltraLITE 4-Person Headset System with Batteries, Charger & Case (Double) - B&H # EAUL4D ordered under *** has been shippedIt was delivered to the customer's Miami, Fl shipping address on June ***The price difference is $If the customer confirms he will keep the B&H # EAUL4D ordered under ***, we will credit the $difference to his account-- Henry P***B&H Photo-Video
September *, 2017Revdex.com complaint #***B&H Web No: ***, ***We regret this customer has had difficulty with Canon Pixma printers purchased from B&H Photo.The printer is sold with a Limited 1-Year Canon USA Warranty with InstantExchange Program and Toll-Free Canon USA Technical
Phone Support for 1-Year.Web No: *** was placed Jan **, Both the B&H return policy and the Canon warranty have expiredWeb No: *** was placed Aug **, Both the B&H return policy and the Canon USA warranty have expired.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The facts are you choose to use bait in switch tactics It's a shame and why would I take an inferior offer?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mr ***,On September 8, we sent you a response in reference to the above ID refusing to accept the owner's response to our complaint. He has since been in touch with us and as we requested he came to our house and inspected the job, as well as providing the touch up kit and stain we had been promisedThis took place on September He has seen what we are not satisfied with and has agreed to look into resolving what he canHe did acknowledge our concernsAt this time we would like to put a hold on any further communication you have with MrK*** until we see if he follows throughHe did ask for some time to look into the problems and gave us no time table.Sincerely,*** *** *** ***
May **, 2017Revdex.com complaint #***B&H customer code ***We have emailed B&H quotes *** and *** for the two DJI options in which he expressed interest at the prices he quotedHe may buy one (1) of one or the other, not both, at the quoted price.-- Henry P***B&H
Photo-Video
August ** 2016Revdex.com complaint #***B&H Web No: ***This is the customer's first order with usIn accordance with our contracts with the banks which permit us to accept credit cards we are required to have in place prudent safeguards to deter credit card fraud, identity theft and other
forms of online piracyThe customer provided biand shaddresses in different states and the bank which issued the customer's *** card reported a discrepancy in the biaddressThe customer wrote, "Desired Settlement: Money back." If the customer wants to cancel this order and receive a refund we will be happy to obligeThe customer should contact *** with this request-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * *** **
*** *** ***
*** *** ***
*** *** *** ***We received the customer's order via our website at 2:23pm on Aug **, It was delivered to *** later the same dayThe *** package tracking site confirms this, reporting, "08/**/7:P.M(ET) Order
Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***The screenshot the customer sent is a search page resultIt is not the product information pageWe regret the customer did not click through from there to the full product information page *** where he'd have seen the full menu of our overview, specs, comparison charts, reviews, product Q&A, accessories, "what's in the box," and so onThere he'd have read, "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera..." among many useful bits of data.As someone once said, "For a lousy $15.00?! PatheticAll this for $15.00?! Wow."-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was never offered a 1TB drive. Here is the email:"We have worked with the manufacturer and are able to offer you to switch you order to the 525gb version of this product, B&H # ***, and we are able offer it to you for $We are expecting to receive it in stock by mid-DecemberIf you wish to switch your order, you can do so by replying to this email, calling us at ###-###-#### or ###-###-####, or by Chatting with us onlinePlease note that this sale price is only available for switching your existing order thus only will be available to you for the price of $(each)This offer is valid until 12/**/2016."The replacement you offered for $99.99: Crucial 525GB MXSSD (CT525MX300SSD1) costs more per GB (99.99/525=$per GB) then the drive I bought 119.90/750=$per GB. Making the 525GB drive $overall more expensive on a per GB basis.When I ordered the drive was shown as in-stock and would ship next day. After I ordered I get an email days later stating that somehow the drive is discontinued but they are happy to offer me a more expensive drive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2016New York Revdex.com complaint #***B&H customer code ***When the customer placed his orders he provided billing and shipping addresses in FloridaWhen he inquired about returning an item, we had no reason to believe any part of this transaction would take place anywhere else so
we issued return authorization and a USA-only pre-paid *** return labelThe customer then attempted to use that USA-only label to return the product from ItalyDespite the futility of doing so we asked *** for any assistance they could offerAT present, the status is:*** *** *** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** If the product is returned to us a refund will be issued to the customer.-- Henry P***B&H Photo-Video
July **, 2016Revdex.com complaint #***B&H Web No: ***, 5/**/16When the first return authorization was rejected the customer's merchandise was shipped backWhen we receive it again we will issue a refund for however many radios we receivePer ***, "The number you entered, ***, is not a valid tracking number."-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H Web No: ***This order was shipped on Dec *, and *** reports it was delivered Wednesday, 12/07/at 1:P.M-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b The business is confused with the facts, and they want to twist things around to make their position correctI know the facts, and stand my groundI simply dealt with a bunch of slick New York swindlersYou expect to get mugged in a New York alley or on the subway, but these guys are slick with selling cheap knock off rejectsThey know they sell blemished second rate products at first grade pricesI got robbed and mugged from miles awayB&H knows, Karma comes around!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***