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Howard's Kitchen Studio, Inc.

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Howard's Kitchen Studio, Inc. Reviews (454)

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*** *** *** ***The customer's latest comments do not alter the facts.-- Henry P***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They insists to say that I received a box with the *** Care Protection PlanBut this is not true.So much not true that when I did first time contact B&H, they told me that my plan was automatically registered.I did not "overlooked" thisB&H cheated meTold me that this would be an automatic register, and did not delivered anything
B & H should recognize the error and refund me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** ***We received the customer's order via our website at 2:23pm on Aug **, It was delivered to *** later the same dayThe *** package tracking site confirms this, reporting, "08/**/7:P.M(ET)Order Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience."Expedited" is a B&H term for a range of shipping service optionsIt is not a *** or *** termIt means, as our site explains (emphasis added), "Expedited shipping should arrive in 1-business days, depending on your location."-- Henry P***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on *** preparing for this complaintit still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift cardI already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anywayI want my money back because I never received the power supply in adequate timeI still haven't received it, and it's been over a weekTo clarify once more, I only want my money back, and that is all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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August *, 2016Revdex.com complaint #***B&H Web No: ***We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and
shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demoWe had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process-- *** ***B&H Photo-Video

October **, 2017Revdex.com complaint #***B&H Web No: ***On October **, 2017, under B&H ***, a refund in the amount was issued to the customer's *** account.-- Henry P***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have repeated ad nauseum to them that why did they not say this clearly when I was asking the same question ( 1/**/) about eligibility of my order for this limited time promotionAt least, I could have returned my camera then as per their return policy and buy a new one meeting SONY limited time promotion.I have on record emails from them saying that they honor promotions if the purchase is in return windowThis misleading statement caused me loss of $450.00. I am uploading these email exchanges as proofPlease look at the email from Bert G particularly, attached as *** I have pointed these email content to B&H already.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Given that the *** *** presumably has access to the transcript of the chat with the customer service representative, this demonstrates that they are now willfully lying about what actually occurredI called immediately afterwards and asked to speak to a managerI wound up, after the usual shuffle, at a voice mail for the manager in questionI was called back later, and in that phone discussion with the manager afterwards, he made it quite plain that neither he nor the customer service representative could determine how an ancient email of mine was residing in their system and not viewable by myself, the customer service representative or the manager, but only by someone on the technical systems side of the house whom they had to contact to remove the email addressI was also told that B&H Photo was unable to issue a refund after a license key was issued, albeit to the wrong emailI asked what would occur if another user has that email account and my license, and decides to redeem it? There wasn't an answer for that, so I was finally advised I would be issued a refund. There was NEVER a discussion about needing to discuss this by phone as a "security" measure, after all, B&H Photo made it clear that it was my fault that an old email was residing in their DB and not to be seen in the web UII made a request to be refunded for this purchase as well as to have all of my account data ( especially CC info ) to be purged from B&H's website, given what is clearly a lack of awareness as to what customer data resides where ( PCI compliance anyone? ) and most likely a poor set of logical and technical controls in regards theretoOnce I have confirmation that my refund has been processed and my account closed I will gladly close this complaintThe last thing I would like to do is spend any more of my time dealing with this issue and B&H Photo.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

July **, 2015Revdex.com Complaint #***B&H Web No: ***The customer purchased a DJP3P = *** Phantom Professional Quadcopter with 4K Camera and 3-Axis Gimbal on 6/**/It was shipped the same day and *** reports it was delivered on 6/**/15.On 7/**/the customer informed us he'd
experienced a crashWe issued and emailed return authorization***-***-***on 7/**/Per the manufacturer's policy we sent them flight data from the unit shipped back to usOn 7/**/15, *** advised us (case number ***) that the flight date showed the customer had full control of the copter when it crashedThere was no compass or GPS error and the unit was functioning properlySince the manufacturer has determined this was user error, the damage is not covered by the manufacturer's warranty and user error excludes this from our return policyNo refund will be issuedThe copter, as we received it, is being returned to the customer.-- Henry P***B&H Photo-Video

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*** *** *** ***The customer wrote, "Unfortunately, we have purchased a bad product." What the customer purchased and received was a brand new, unopened, Asus X555LA-DB15.6" Notebook ComputerWhat the customer seems bent on ignoring is that this purchase was made December *, and the customer's opportunity to ask for an exchange has long ago expired as has Asus's Limited 1-Year Warranty-- Henry P***B&H Photo-Video

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We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to our site at *** and order any phone he wishes to own.-- Henry P***B&H Photo-Video

December *, 2016Revdex.com complaint #***B&H Web No: ***When we receive and have processed the return, a refund for the ordered items will be processedWe will not refund the original shipping feeThe customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc-- Henry P***B&H Photo-Video

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*** ***We appreciate this customer's order and regret his confusionWe record phone conversations between customers and our employees, particularly our sales associatesAccording to our recordings we first informed the customer that the
Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouseWe placed our order with themNormally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USAThe printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customerConsidering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his orderTo do so, the customer should contact ***.-- Henry P***B&H Photo-Video

August *, 2017Revdex.com complaint #***B&H Web No: ***On June *** the customer ordered three (3) items as follows:EVNS850T= EVGA SuperNOVA T850W Plus Titanium Modular Power Supply INCI77820X = Intel Core i7-7820X X-Series GHz 8-Core LGA ProcessorSAMZV6P1T0BW =
Samsung 1TB PRO MInternal SSD Two items, the EVNS850Tand the SAMZV6P1T0BW, were shipped on June *** and, per *** delivered July ***.The INCI77820X was not in stock at that time and is not in stock nowOur product information page advises, "New Item - Coming SoonYour order will be filled on a first-come-first-served basis*** Orders: Payments processed using *** will be charged immediately (as opposed to when an order ships)." There is no order placed after this one for which a INCI77820X was shipped to a customer.There was no time when the customer's position in our back-order queue was altered or modified in any way at allThe order's placement in the queue was never resetWe never declined to offer delivery estimates, but stated truthfully that no ETA was available from our supplierThe allegation this is "...a pattern and an internal policy of the company..." is both ludicrous and untrueThe customer has since cancelled his order for this itemA refund has been processed and submitted to ***Due to circumstances beyond our control refunds are not transmitted to a customer's account immediately, but can take up to 3-business daysWe have no control over this and cannot speed the process-- Henry P***B&H Photo-Video

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*** ***The customer was offered the opportunity to return this product, less a 20% restock fee, for store credit, not a refundHe has apparently chosen to accept or decline this opportunity-- Henry P***B&H Photo-Video

November **, 2015*** *** ***
*** *** *** ***Attached is the screenshot of the final order confirmation page we showed the customer when the order was placedBy agreeing to this information he confirmed the orderAfter this we emailed order confirmation with the same
informationHad there been an error he had ample time to contact us to correct itOur shipping documents show it was sent to the shipping address indicated.The order was shipped October *, 2015.*** reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month laterWe cannot now retrieve this merchandise.-- Henry P***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MrP*** and B&H Photo stand by their perfidy and prevarication, even when presented the infallible truthThey misrepresent the facts of the case in an attempt to save their reputation, but in so doing they actually show their dishonesty and lack of integrity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer ordered a Panasonic 25mm f/lens on Nov **, At the time the lens (which was then out of stock) was offered for the discounted price of That price was an "instant rebate," meaning Panasonic USA authorized the
price and had promised authorized retailers like B&H that they would reimburse the difference to us so we could sell the lens without incurring a substantial loss.Subsequently Panasonic USA informed their authorized retailers the lens was not available and they could not predict when or if it would again be available nor could they predict how many would be available if they ever were again availableThey also advised their authorized retailers they were immediately discontinuing the discounted price and rebate programThat meant any lens sold for would be sold at our expense and our substantial lossThe current retail price for this lens is so the amount of the loss per lens is apparent.This situation was widely discussed in several photography forums including *** *** *** *** *** and ***There it was noted that other retailers, unique Photo among them, also reported they had received the same news from Panasonic USA and that they too were obliged to cancel existing orders.From ***: "** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** ** *** *** *** *** ** *** *** *** * *** *** ***
From ***: *** *** ** *** ** *** *** * *** *** ** *** *** ***.Unfortunately, I have just been informed that it is true that Panasonic is not honoring the rebate as we initially anticipated, forcing us to cancel all orders based on it, including yoursYou may see it pending, or a temporary hold for up to 2-business days, but your card will not be charged.The lens is in fact back in stock, but Panasonic USA is not now offering any discount or rebate at allThe lens cannot be offered for the old discounted price.-- Henry P***B&H Photo-Video

June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video

Nov **, 2016New York Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionUnfortunately we learned, just this week, that the Crucial 750GB MXSATA III 2.5" Internal SSD you ordered was discontinued by Crucial and is not
available to be restockedWe offered you the option to buy their Crucial 525GB MXSATA III 2.5" Internal SSD for 99.00, an offer you declined. We can also offer the larger Crucial 1TB MXSATA III 2.5" Internal SSD B&H # *** for $220.00.-- Henry P***B&H Photo-Video

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