Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They insists to say that I received a box with the *** Care Protection PlanBut this is not true.So much not true that when I did first time contact B&H, they told me that my plan was automatically registered.I did not "overlooked" thisB&H cheated meTold me that this would be an automatic register, and did not delivered anything
B & H should recognize the error and refund me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received confirmation from the *** *** *** *** that the item was delivered to the address specified on B&H's return slip, and signed for by one of their representativesI have attached a letter from the *** providing this information, the tracking number, as well as an image of the signature confirmation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have documented my complaint with all the details I have nothing more to add The businesses response is unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***We received the customer's order via our website at 2:23pm on Aug **, It was delivered to *** later the same dayThe *** package tracking site confirms this, reporting, "08/**/7:P.M(ET)Order Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience."Expedited" is a B&H term for a range of shipping service optionsIt is not a *** or *** termIt means, as our site explains (emphasis added), "Expedited shipping should arrive in 1-business days, depending on your location."-- Henry P***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***Earlier I wrote:"The customer wrote, "Desired Settlement: Money back." If the customer wants to cancel this order and receive a refund we will be happy to obligeThe customer should contact *** with this request." Since this is apparently too much for the customer, we will cancel the order and issue a refund.-- Henry P***B&H Photo-Video
November **, 2015*** *** ***
*** *** *** ***Attached is the screenshot of the final order confirmation page we showed the customer when the order was placedBy agreeing to this information he confirmed the orderAfter this we emailed order confirmation with the same
informationHad there been an error he had ample time to contact us to correct itOur shipping documents show it was sent to the shipping address indicated.The order was shipped October *, 2015.*** reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month laterWe cannot now retrieve this merchandise.-- Henry P***B&H Photo-Video
August *, 2017Revdex.com complaint #***B&H Web No: ***On June *** the customer ordered three (3) items as follows:EVNS850T= EVGA SuperNOVA T850W Plus Titanium Modular Power Supply INCI77820X = Intel Core i7-7820X X-Series GHz 8-Core LGA ProcessorSAMZV6P1T0BW =
Samsung 1TB PRO MInternal SSD Two items, the EVNS850Tand the SAMZV6P1T0BW, were shipped on June *** and, per *** delivered July ***.The INCI77820X was not in stock at that time and is not in stock nowOur product information page advises, "New Item - Coming SoonYour order will be filled on a first-come-first-served basis*** Orders: Payments processed using *** will be charged immediately (as opposed to when an order ships)." There is no order placed after this one for which a INCI77820X was shipped to a customer.There was no time when the customer's position in our back-order queue was altered or modified in any way at allThe order's placement in the queue was never resetWe never declined to offer delivery estimates, but stated truthfully that no ETA was available from our supplierThe allegation this is "...a pattern and an internal policy of the company..." is both ludicrous and untrueThe customer has since cancelled his order for this itemA refund has been processed and submitted to ***Due to circumstances beyond our control refunds are not transmitted to a customer's account immediately, but can take up to 3-business daysWe have no control over this and cannot speed the process-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** ***We appreciate this customer's order and regret his confusionWe record phone conversations between customers and our employees, particularly our sales associatesAccording to our recordings we first informed the customer that the
Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouseWe placed our order with themNormally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USAThe printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customerConsidering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his orderTo do so, the customer should contact ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Given that the *** *** presumably has access to the transcript of the chat with the customer service representative, this demonstrates that they are now willfully lying about what actually occurredI called immediately afterwards and asked to speak to a managerI wound up, after the usual shuffle, at a voice mail for the manager in questionI was called back later, and in that phone discussion with the manager afterwards, he made it quite plain that neither he nor the customer service representative could determine how an ancient email of mine was residing in their system and not viewable by myself, the customer service representative or the manager, but only by someone on the technical systems side of the house whom they had to contact to remove the email addressI was also told that B&H Photo was unable to issue a refund after a license key was issued, albeit to the wrong emailI asked what would occur if another user has that email account and my license, and decides to redeem it? There wasn't an answer for that, so I was finally advised I would be issued a refund. There was NEVER a discussion about needing to discuss this by phone as a "security" measure, after all, B&H Photo made it clear that it was my fault that an old email was residing in their DB and not to be seen in the web UII made a request to be refunded for this purchase as well as to have all of my account data ( especially CC info ) to be purged from B&H's website, given what is clearly a lack of awareness as to what customer data resides where ( PCI compliance anyone? ) and most likely a poor set of logical and technical controls in regards theretoOnce I have confirmation that my refund has been processed and my account closed I will gladly close this complaintThe last thing I would like to do is spend any more of my time dealing with this issue and B&H Photo.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to our site at *** and order any phone he wishes to own.-- Henry P***B&H Photo-Video
July **, 2015Revdex.com Complaint #***B&H Web No: ***The customer purchased a DJP3P = *** Phantom Professional Quadcopter with 4K Camera and 3-Axis Gimbal on 6/**/It was shipped the same day and *** reports it was delivered on 6/**/15.On 7/**/the customer informed us he'd
experienced a crashWe issued and emailed return authorization***-***-***on 7/**/Per the manufacturer's policy we sent them flight data from the unit shipped back to usOn 7/**/15, *** advised us (case number ***) that the flight date showed the customer had full control of the copter when it crashedThere was no compass or GPS error and the unit was functioning properlySince the manufacturer has determined this was user error, the damage is not covered by the manufacturer's warranty and user error excludes this from our return policyNo refund will be issuedThe copter, as we received it, is being returned to the customer.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint #***B&H Web No: ***When we receive and have processed the return, a refund for the ordered items will be processedWe will not refund the original shipping feeThe customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** ***The customer was offered the opportunity to return this product, less a 20% restock fee, for store credit, not a refundHe has apparently chosen to accept or decline this opportunity-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer wrote, "Unfortunately, we have purchased a bad product." What the customer purchased and received was a brand new, unopened, Asus X555LA-DB15.6" Notebook ComputerWhat the customer seems bent on ignoring is that this purchase was made December *, and the customer's opportunity to ask for an exchange has long ago expired as has Asus's Limited 1-Year Warranty-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have repeated ad nauseum to them that why did they not say this clearly when I was asking the same question ( 1/**/) about eligibility of my order for this limited time promotionAt least, I could have returned my camera then as per their return policy and buy a new one meeting SONY limited time promotion.I have on record emails from them saying that they honor promotions if the purchase is in return windowThis misleading statement caused me loss of $450.00. I am uploading these email exchanges as proofPlease look at the email from Bert G particularly, attached as *** I have pointed these email content to B&H already.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***The customer's complaints are that she had to pay return shipping to us for a product she claimed was defective and that she wants us to refund the duty & import fees paid to the government of Ontario, CanadaUpon receiving the
returned products we inspected them and could not detect any defect or other flaw in materiel, workmanship or performanceIt is our habit to pay the customer's cost of return shipping to us if an item is defective or if the reason for the return is our errorSince neither condition applies, B&H declines to reimburse the customer's return costs.The customer paid us for the ordered itemsShipping was freeAs a convenience we also collected Customs Clearance, i.e., HST and BrokerageThese are then remitted to the proper authorities in CanadaWe do not keep them and we do not now have themWe cannot refund to the customer funds we do not haveIn our description of this service, we advise, "If you opt to pre-pay, we will collect and pay any local import duties and taxes on your behalf." -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why was I not given the same statement then ( on 1/**/) which you are giving now about SONY promotion specifics ? You deprived me of my opportunity to return the camera at that time probably intentionally as I was left with only few days in my return windowThis is not the B&H I know off since last years.Please look at the email attachments I uploaded and take an impartial view ? Does it not clearly indicate an effort to skirt my clear pointed questions about applicability of SONY promotion to my order and instead, advises me to send my tra?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Nov **, 2016New York Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionUnfortunately we learned, just this week, that the Crucial 750GB MXSATA III 2.5" Internal SSD you ordered was discontinued by Crucial and is not
available to be restockedWe offered you the option to buy their Crucial 525GB MXSATA III 2.5" Internal SSD for 99.00, an offer you declined. We can also offer the larger Crucial 1TB MXSATA III 2.5" Internal SSD B&H # *** for $220.00.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
December **, 2016The reply I sent earlier remains unchangedI said:Their attempt to resolve this case is by selling me a product at a price that is no where near equal to the deal of the original saleThe original sale that I bought was $for 750GB Crucial MXAn effective cost of cents per GBTheir new offer of $for 1TB (1,GB) Crucial MX300, which is over a $more and cents per GBThese products are identical beyond sizeThere is no excuse for this discrepancyFor comparison, RIGHT NOW I could buy the 750GB Crucial MXfrom *** for $Their offer original offer to me was originally 60% less than that at $Their new offer is $for the 1TB versionThat same version, I could get from *** at $240, so they're only offering it to me at 8% offThis is nothing more than a bait & switch offer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They insists to say that I received a box with the *** Care Protection PlanBut this is not true.So much not true that when I did first time contact B&H, they told me that my plan was automatically registered.I did not "overlooked" thisB&H cheated meTold me that this would be an automatic register, and did not delivered anything
B & H should recognize the error and refund me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ** ***
*** *** ***
*** *** ***
*** *** *** ***The customer's latest comments do not alter the facts.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received confirmation from the *** *** *** *** that the item was delivered to the address specified on B&H's return slip, and signed for by one of their representativesI have attached a letter from the *** providing this information, the tracking number, as well as an image of the signature confirmation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have documented my complaint with all the details I have nothing more to add The businesses response is unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***We received the customer's order via our website at 2:23pm on Aug **, It was delivered to *** later the same dayThe *** package tracking site confirms this, reporting, "08/**/7:P.M(ET)Order Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience."Expedited" is a B&H term for a range of shipping service optionsIt is not a *** or *** termIt means, as our site explains (emphasis added), "Expedited shipping should arrive in 1-business days, depending on your location."-- Henry P***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***Earlier I wrote:"The customer wrote, "Desired Settlement: Money back." If the customer wants to cancel this order and receive a refund we will be happy to obligeThe customer should contact *** with this request." Since this is apparently too much for the customer, we will cancel the order and issue a refund.-- Henry P***B&H Photo-Video
November **, 2015*** *** ***
*** *** *** ***Attached is the screenshot of the final order confirmation page we showed the customer when the order was placedBy agreeing to this information he confirmed the orderAfter this we emailed order confirmation with the same
informationHad there been an error he had ample time to contact us to correct itOur shipping documents show it was sent to the shipping address indicated.The order was shipped October *, 2015.*** reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month laterWe cannot now retrieve this merchandise.-- Henry P***B&H Photo-Video
August *, 2017Revdex.com complaint #***B&H Web No: ***On June *** the customer ordered three (3) items as follows:EVNS850T= EVGA SuperNOVA T850W Plus Titanium Modular Power Supply INCI77820X = Intel Core i7-7820X X-Series GHz 8-Core LGA ProcessorSAMZV6P1T0BW =
Samsung 1TB PRO MInternal SSD Two items, the EVNS850Tand the SAMZV6P1T0BW, were shipped on June *** and, per *** delivered July ***.The INCI77820X was not in stock at that time and is not in stock nowOur product information page advises, "New Item - Coming SoonYour order will be filled on a first-come-first-served basis*** Orders: Payments processed using *** will be charged immediately (as opposed to when an order ships)." There is no order placed after this one for which a INCI77820X was shipped to a customer.There was no time when the customer's position in our back-order queue was altered or modified in any way at allThe order's placement in the queue was never resetWe never declined to offer delivery estimates, but stated truthfully that no ETA was available from our supplierThe allegation this is "...a pattern and an internal policy of the company..." is both ludicrous and untrueThe customer has since cancelled his order for this itemA refund has been processed and submitted to ***Due to circumstances beyond our control refunds are not transmitted to a customer's account immediately, but can take up to 3-business daysWe have no control over this and cannot speed the process-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** ***We appreciate this customer's order and regret his confusionWe record phone conversations between customers and our employees, particularly our sales associatesAccording to our recordings we first informed the customer that the
Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouseWe placed our order with themNormally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USAThe printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customerConsidering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his orderTo do so, the customer should contact ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Given that the *** *** presumably has access to the transcript of the chat with the customer service representative, this demonstrates that they are now willfully lying about what actually occurredI called immediately afterwards and asked to speak to a managerI wound up, after the usual shuffle, at a voice mail for the manager in questionI was called back later, and in that phone discussion with the manager afterwards, he made it quite plain that neither he nor the customer service representative could determine how an ancient email of mine was residing in their system and not viewable by myself, the customer service representative or the manager, but only by someone on the technical systems side of the house whom they had to contact to remove the email addressI was also told that B&H Photo was unable to issue a refund after a license key was issued, albeit to the wrong emailI asked what would occur if another user has that email account and my license, and decides to redeem it? There wasn't an answer for that, so I was finally advised I would be issued a refund. There was NEVER a discussion about needing to discuss this by phone as a "security" measure, after all, B&H Photo made it clear that it was my fault that an old email was residing in their DB and not to be seen in the web UII made a request to be refunded for this purchase as well as to have all of my account data ( especially CC info ) to be purged from B&H's website, given what is clearly a lack of awareness as to what customer data resides where ( PCI compliance anyone? ) and most likely a poor set of logical and technical controls in regards theretoOnce I have confirmation that my refund has been processed and my account closed I will gladly close this complaintThe last thing I would like to do is spend any more of my time dealing with this issue and B&H Photo.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to our site at *** and order any phone he wishes to own.-- Henry P***B&H Photo-Video
July **, 2015Revdex.com Complaint #***B&H Web No: ***The customer purchased a DJP3P = *** Phantom Professional Quadcopter with 4K Camera and 3-Axis Gimbal on 6/**/It was shipped the same day and *** reports it was delivered on 6/**/15.On 7/**/the customer informed us he'd
experienced a crashWe issued and emailed return authorization***-***-***on 7/**/Per the manufacturer's policy we sent them flight data from the unit shipped back to usOn 7/**/15, *** advised us (case number ***) that the flight date showed the customer had full control of the copter when it crashedThere was no compass or GPS error and the unit was functioning properlySince the manufacturer has determined this was user error, the damage is not covered by the manufacturer's warranty and user error excludes this from our return policyNo refund will be issuedThe copter, as we received it, is being returned to the customer.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint #***B&H Web No: ***When we receive and have processed the return, a refund for the ordered items will be processedWe will not refund the original shipping feeThe customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** ***The customer was offered the opportunity to return this product, less a 20% restock fee, for store credit, not a refundHe has apparently chosen to accept or decline this opportunity-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer wrote, "Unfortunately, we have purchased a bad product." What the customer purchased and received was a brand new, unopened, Asus X555LA-DB15.6" Notebook ComputerWhat the customer seems bent on ignoring is that this purchase was made December *, and the customer's opportunity to ask for an exchange has long ago expired as has Asus's Limited 1-Year Warranty-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have repeated ad nauseum to them that why did they not say this clearly when I was asking the same question ( 1/**/) about eligibility of my order for this limited time promotionAt least, I could have returned my camera then as per their return policy and buy a new one meeting SONY limited time promotion.I have on record emails from them saying that they honor promotions if the purchase is in return windowThis misleading statement caused me loss of $450.00. I am uploading these email exchanges as proofPlease look at the email from Bert G particularly, attached as *** I have pointed these email content to B&H already.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***The customer's complaints are that she had to pay return shipping to us for a product she claimed was defective and that she wants us to refund the duty & import fees paid to the government of Ontario, CanadaUpon receiving the
returned products we inspected them and could not detect any defect or other flaw in materiel, workmanship or performanceIt is our habit to pay the customer's cost of return shipping to us if an item is defective or if the reason for the return is our errorSince neither condition applies, B&H declines to reimburse the customer's return costs.The customer paid us for the ordered itemsShipping was freeAs a convenience we also collected Customs Clearance, i.e., HST and BrokerageThese are then remitted to the proper authorities in CanadaWe do not keep them and we do not now have themWe cannot refund to the customer funds we do not haveIn our description of this service, we advise, "If you opt to pre-pay, we will collect and pay any local import duties and taxes on your behalf." -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why was I not given the same statement then ( on 1/**/) which you are giving now about SONY promotion specifics ? You deprived me of my opportunity to return the camera at that time probably intentionally as I was left with only few days in my return windowThis is not the B&H I know off since last years.Please look at the email attachments I uploaded and take an impartial view ? Does it not clearly indicate an effort to skirt my clear pointed questions about applicability of SONY promotion to my order and instead, advises me to send my tra?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Nov **, 2016New York Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionUnfortunately we learned, just this week, that the Crucial 750GB MXSATA III 2.5" Internal SSD you ordered was discontinued by Crucial and is not
available to be restockedWe offered you the option to buy their Crucial 525GB MXSATA III 2.5" Internal SSD for 99.00, an offer you declined. We can also offer the larger Crucial 1TB MXSATA III 2.5" Internal SSD B&H # *** for $220.00.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
December **, 2016The reply I sent earlier remains unchangedI said:Their attempt to resolve this case is by selling me a product at a price that is no where near equal to the deal of the original saleThe original sale that I bought was $for 750GB Crucial MXAn effective cost of cents per GBTheir new offer of $for 1TB (1,GB) Crucial MX300, which is over a $more and cents per GBThese products are identical beyond sizeThere is no excuse for this discrepancyFor comparison, RIGHT NOW I could buy the 750GB Crucial MXfrom *** for $Their offer original offer to me was originally 60% less than that at $Their new offer is $for the 1TB versionThat same version, I could get from *** at $240, so they're only offering it to me at 8% offThis is nothing more than a bait & switch offer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***