Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its not trueB&H is trying to avoid your responsavility in this case and confunding Revdex.comis another caseWe are talking about this case, this year I have the email from B&H sales Department and the Wire Transfer was the only method offer by B&H in this specific order.One more timeB&H Canceled my order without my request, its B&H fault, not mineSo, B&H needs to refund bank feesIf B&H previoulsy infomed me that the product was not available, this purchase would not be done.So, If B&H accepted the order , and after that canceled my order, its respoonsability form B&H all expenses.Email attachment with payment instructions from B&H Customer Service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still do not have my payment of $1,The reply from my *** was emailed to B&H explaining what needs to be done for me to receive my money within hours:reply from netspend:Dear ***,Thank you for contacting *** Customer Care!I am sorry to hear that there is still a hold on your transaction. Outstanding authorizations from $and above remain pending on your account until either the merchant collects what is owed, or after thirty days, whichever comes firstThe funds will automatically be back in your balance if the merchant does not collect. If for any reason the merchant will not be collecting on the pending authorization, we can expedite the release of these funds if we receive appropriate documentation regarding the transactionUpon receiving the documents, we will process the request within business hours. We will accept a letter that includes all of the following information: Your reference number which is ***Authorization number (***), amount ($1259.00), and date of transaction (May **, 2015)Reason we should release the authorizationThey have to state that they have no record of the transaction and they must state and guarantee that they will not collect the fundsName and phone number of *** ***, ***, or someone in the Accounts Receivable department The merchant must type this on their company’s letterhead and fax it to ###-###-#### or email it to ***. Thank you for choosing NetSpendHave a great day!*** *** ***Answers to frequently asked questions and self-help options can be found online at*** or by calling Customer Care at *** *###-###-####)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why was I not given the same statement then ( on 1/**/) which you are giving now about SONY promotion specifics ? You deprived me of my opportunity to return the camera at that time probably intentionally as I was left with only few days in my return windowThis is not the B&H I know off since last years.Please look at the email attachments I uploaded and take an impartial view ? Does it not clearly indicate an effort to skirt my clear pointed questions about applicability of SONY promotion to my order and instead, advises me to send my tra?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***The customer's complaints are that she had to pay return shipping to us for a product she claimed was defective and that she wants us to refund the duty & import fees paid to the government of Ontario, CanadaUpon receiving the
returned products we inspected them and could not detect any defect or other flaw in materiel, workmanship or performanceIt is our habit to pay the customer's cost of return shipping to us if an item is defective or if the reason for the return is our errorSince neither condition applies, B&H declines to reimburse the customer's return costs.The customer paid us for the ordered itemsShipping was freeAs a convenience we also collected Customs Clearance, i.e., HST and BrokerageThese are then remitted to the proper authorities in CanadaWe do not keep them and we do not now have themWe cannot refund to the customer funds we do not haveIn our description of this service, we advise, "If you opt to pre-pay, we will collect and pay any local import duties and taxes on your behalf." -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is a good start, in fact, it is the original solution promised by their CS rep on the phone when I was told that they had to ship it separatelyWe've gone past that point by two weeks and several hours of emails and phone work, and now contacting the Revdex.com finally they decide to re-offer the original solution for the problem AT THAT TIMENow it is more about the time, effort and aggravation that took place to get us hereThe gift card is not a solution, we'd like the $credited to the card it was purchased with, and any gift card above that would be a nice apology
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Walter O***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
December **, 2016The reply I sent earlier remains unchangedI said:Their attempt to resolve this case is by selling me a product at a price that is no where near equal to the deal of the original saleThe original sale that I bought was $for 750GB Crucial MXAn effective cost of cents per GBTheir new offer of $for 1TB (1,GB) Crucial MX300, which is over a $more and cents per GBThese products are identical beyond sizeThere is no excuse for this discrepancyFor comparison, RIGHT NOW I could buy the 750GB Crucial MXfrom *** for $Their offer original offer to me was originally 60% less than that at $Their new offer is $for the 1TB versionThat same version, I could get from *** at $240, so they're only offering it to me at 8% offThis is nothing more than a bait & switch offer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I refused to give into this company , there policy are pointless for good paying customersI used my money not company credit , there look at you like your nothing Thank a God I hope my package gets to me this time good luckyou lost a great customerHappy Holidays.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * *** **
December **, 2016Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionThe Samsung you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free
Garmin were, like most similar rebates, subsidized by Samsung USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected Samsung to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the TV in questionThis order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased a ALDM10XMK = Alesis DMX Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum HeadsThe purchase is dated December **, B&H has a thirty (30) day return policy time limitThe customer's first
after-sale contact is dated March **, We suggested then and suggest now that he contact the manufacturer, ***with any after-sale or warranty-related inquiry.We will not issue return authorizationThere will be no refund or store credit-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint #***B&H Web No: *** The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced He apparently wanted to buy a Intel NUC6I5SYK CORE II5-6260U GHZ B&H # INBOXNUC6I5K MFR #
BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issuedHe is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P***B&H Photo-Video
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have not yet received the product the customer says has been returned to usWe cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transitWe will
process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customerABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customerIt is not here.-- Henry P***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H ***This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USDLens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at ***where we now offer 4% Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.*** ***B&H Photo-Video
*** *** ***
*** *** ***
*** ***The customer purchased a Motorola Moto Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), *** * *** *** * ***The purchase was made on Oct **, B&H has a thirty (30) day return policy time period
That information is printe4d on the back of the invoice the customer received with this purchaseThe first after-sale contact from the customer recorded in our customer service log is dated April *, That is an elapsed time span of more than four (4) monthsIt is impossible to know now why the watch broke, but owner error or mishandling must be consideredThe watch is not eligible to return for refund or exchange or store creditIf the damage is eligible for repair under warranty, the customer should contact* ***-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We appreciate the customer's order and this feedbackWe regret his inconvenienceThe customer's most recent chargeback has been decided in his favor and we have decided not to contest it furtherThe bank which issued the customer's
Visa account should be able to confirm this to him shortly-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** did not attempt to deliver as indicated in tracking *** requires the shipper to call them to get complete details I have informed B&H about this already and I have also indicated this in my initial complaint details which I am herewith enclosing once moreOn **-Aug-Paid B&H $for Order # *** This for a set of solar glasses to be shipped overnightOn **-Aug-2017, got this update Tracking #1: *** Shipping Method: SOLAR ECLIPSE EXPRESS Scheduled Arrival Date: 08/**/But *** did not deliver the package on 8/**/and did not even attempt to deliver the packageI opened a complaint with *** on 8/**/*** case# *** On 8/**/2017, I called B&H and updated that I did not receive the glasses on time to view the eclipseI also told them that the fault was in delivery by ***B&H said that I need to have *** call them and explain itI told them to expect *** to call them would be difficult and I asked them to call *** but they refused and said they get calls from *** all the timeOn 8/**/2107, I called *** and told them to call B&H and explain what happenedOr at the very least update the tracking information with the details of the case#But *** refused and said I need B&H to call themLong story short, I am charged for an item that did not arrive in time and hence useless to me and further I am being given the run around by both these companies!getting same same response from b&h without reviewing further is disappointing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo has not filed a claim with ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On July **, 2017, I ordered - Canon PIXMA MGWireless Photo All-in-One Inkjet Printer (Black/Silver) Order #***, this order from B&H is a replacement for the Web No: *** was placed Aug **, 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It was never an unwanted gift My identity was stolen and the business was awareThe item as purchased without my knowledge or consent, by someone I do not know I called the business to ensure they received the package back, and they said yes I have an ongoing police report to verify that this is an active crime case There were other unrelated fraud attempts made on the same day, 12-**- I mailed the package back to the company via *** using a drop tag they emailed me I believe someone on their end didn't process the return correctly, or kept it for themselves Either way, I did my part When I called the store and they said they had it, that should be done on the consumers part Plus I was never a consumer of theirs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
See the attached email from B&H Photo stating that I will be receiving my merchandise on 8/**, after ordering it on 8/*** After waiting for two days, I finally had to go pick it up at *** on the 3rd day (8/**). The website stated I would receive "Next Day Delivery" of my merchandise, and the email confirmed it (attached). Now they are claiming they never said this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its not trueB&H is trying to avoid your responsavility in this case and confunding Revdex.comis another caseWe are talking about this case, this year I have the email from B&H sales Department and the Wire Transfer was the only method offer by B&H in this specific order.One more timeB&H Canceled my order without my request, its B&H fault, not mineSo, B&H needs to refund bank feesIf B&H previoulsy infomed me that the product was not available, this purchase would not be done.So, If B&H accepted the order , and after that canceled my order, its respoonsability form B&H all expenses.Email attachment with payment instructions from B&H Customer Service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still do not have my payment of $1,The reply from my *** was emailed to B&H explaining what needs to be done for me to receive my money within hours:reply from netspend:Dear ***,Thank you for contacting *** Customer Care!I am sorry to hear that there is still a hold on your transaction. Outstanding authorizations from $and above remain pending on your account until either the merchant collects what is owed, or after thirty days, whichever comes firstThe funds will automatically be back in your balance if the merchant does not collect. If for any reason the merchant will not be collecting on the pending authorization, we can expedite the release of these funds if we receive appropriate documentation regarding the transactionUpon receiving the documents, we will process the request within business hours. We will accept a letter that includes all of the following information: Your reference number which is ***Authorization number (***), amount ($1259.00), and date of transaction (May **, 2015)Reason we should release the authorizationThey have to state that they have no record of the transaction and they must state and guarantee that they will not collect the fundsName and phone number of *** ***, ***, or someone in the Accounts Receivable department The merchant must type this on their company’s letterhead and fax it to ###-###-#### or email it to ***. Thank you for choosing NetSpendHave a great day!*** *** ***Answers to frequently asked questions and self-help options can be found online at*** or by calling Customer Care at *** *###-###-####)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why was I not given the same statement then ( on 1/**/) which you are giving now about SONY promotion specifics ? You deprived me of my opportunity to return the camera at that time probably intentionally as I was left with only few days in my return windowThis is not the B&H I know off since last years.Please look at the email attachments I uploaded and take an impartial view ? Does it not clearly indicate an effort to skirt my clear pointed questions about applicability of SONY promotion to my order and instead, advises me to send my tra?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***The customer's complaints are that she had to pay return shipping to us for a product she claimed was defective and that she wants us to refund the duty & import fees paid to the government of Ontario, CanadaUpon receiving the
returned products we inspected them and could not detect any defect or other flaw in materiel, workmanship or performanceIt is our habit to pay the customer's cost of return shipping to us if an item is defective or if the reason for the return is our errorSince neither condition applies, B&H declines to reimburse the customer's return costs.The customer paid us for the ordered itemsShipping was freeAs a convenience we also collected Customs Clearance, i.e., HST and BrokerageThese are then remitted to the proper authorities in CanadaWe do not keep them and we do not now have themWe cannot refund to the customer funds we do not haveIn our description of this service, we advise, "If you opt to pre-pay, we will collect and pay any local import duties and taxes on your behalf." -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is a good start, in fact, it is the original solution promised by their CS rep on the phone when I was told that they had to ship it separatelyWe've gone past that point by two weeks and several hours of emails and phone work, and now contacting the Revdex.com finally they decide to re-offer the original solution for the problem AT THAT TIMENow it is more about the time, effort and aggravation that took place to get us hereThe gift card is not a solution, we'd like the $credited to the card it was purchased with, and any gift card above that would be a nice apology
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Walter O***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
December **, 2016The reply I sent earlier remains unchangedI said:Their attempt to resolve this case is by selling me a product at a price that is no where near equal to the deal of the original saleThe original sale that I bought was $for 750GB Crucial MXAn effective cost of cents per GBTheir new offer of $for 1TB (1,GB) Crucial MX300, which is over a $more and cents per GBThese products are identical beyond sizeThere is no excuse for this discrepancyFor comparison, RIGHT NOW I could buy the 750GB Crucial MXfrom *** for $Their offer original offer to me was originally 60% less than that at $Their new offer is $for the 1TB versionThat same version, I could get from *** at $240, so they're only offering it to me at 8% offThis is nothing more than a bait & switch offer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I refused to give into this company , there policy are pointless for good paying customersI used my money not company credit , there look at you like your nothing Thank a God I hope my package gets to me this time good luckyou lost a great customerHappy Holidays.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * *** **
December **, 2016Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionThe Samsung you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free
Garmin were, like most similar rebates, subsidized by Samsung USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected Samsung to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the TV in questionThis order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased a ALDM10XMK = Alesis DMX Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum HeadsThe purchase is dated December **, B&H has a thirty (30) day return policy time limitThe customer's first
after-sale contact is dated March **, We suggested then and suggest now that he contact the manufacturer, ***with any after-sale or warranty-related inquiry.We will not issue return authorizationThere will be no refund or store credit-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint #***B&H Web No: *** The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced He apparently wanted to buy a Intel NUC6I5SYK CORE II5-6260U GHZ B&H # INBOXNUC6I5K MFR #
BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issuedHe is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P***B&H Photo-Video
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have not yet received the product the customer says has been returned to usWe cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transitWe will
process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customerABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customerIt is not here.-- Henry P***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H ***This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USDLens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at ***where we now offer 4% Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.*** ***B&H Photo-Video
*** *** ***
*** *** ***
*** ***The customer purchased a Motorola Moto Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), *** * *** *** * ***The purchase was made on Oct **, B&H has a thirty (30) day return policy time period
That information is printe4d on the back of the invoice the customer received with this purchaseThe first after-sale contact from the customer recorded in our customer service log is dated April *, That is an elapsed time span of more than four (4) monthsIt is impossible to know now why the watch broke, but owner error or mishandling must be consideredThe watch is not eligible to return for refund or exchange or store creditIf the damage is eligible for repair under warranty, the customer should contact* ***-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We appreciate the customer's order and this feedbackWe regret his inconvenienceThe customer's most recent chargeback has been decided in his favor and we have decided not to contest it furtherThe bank which issued the customer's
Visa account should be able to confirm this to him shortly-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** did not attempt to deliver as indicated in tracking *** requires the shipper to call them to get complete details I have informed B&H about this already and I have also indicated this in my initial complaint details which I am herewith enclosing once moreOn **-Aug-Paid B&H $for Order # *** This for a set of solar glasses to be shipped overnightOn **-Aug-2017, got this update Tracking #1: *** Shipping Method: SOLAR ECLIPSE EXPRESS Scheduled Arrival Date: 08/**/But *** did not deliver the package on 8/**/and did not even attempt to deliver the packageI opened a complaint with *** on 8/**/*** case# *** On 8/**/2017, I called B&H and updated that I did not receive the glasses on time to view the eclipseI also told them that the fault was in delivery by ***B&H said that I need to have *** call them and explain itI told them to expect *** to call them would be difficult and I asked them to call *** but they refused and said they get calls from *** all the timeOn 8/**/2107, I called *** and told them to call B&H and explain what happenedOr at the very least update the tracking information with the details of the case#But *** refused and said I need B&H to call themLong story short, I am charged for an item that did not arrive in time and hence useless to me and further I am being given the run around by both these companies!getting same same response from b&h without reviewing further is disappointing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo has not filed a claim with ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On July **, 2017, I ordered - Canon PIXMA MGWireless Photo All-in-One Inkjet Printer (Black/Silver) Order #***, this order from B&H is a replacement for the Web No: *** was placed Aug **, 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It was never an unwanted gift My identity was stolen and the business was awareThe item as purchased without my knowledge or consent, by someone I do not know I called the business to ensure they received the package back, and they said yes I have an ongoing police report to verify that this is an active crime case There were other unrelated fraud attempts made on the same day, 12-**- I mailed the package back to the company via *** using a drop tag they emailed me I believe someone on their end didn't process the return correctly, or kept it for themselves Either way, I did my part When I called the store and they said they had it, that should be done on the consumers part Plus I was never a consumer of theirs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
See the attached email from B&H Photo stating that I will be receiving my merchandise on 8/**, after ordering it on 8/*** After waiting for two days, I finally had to go pick it up at *** on the 3rd day (8/**). The website stated I would receive "Next Day Delivery" of my merchandise, and the email confirmed it (attached). Now they are claiming they never said this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***