*** *** ***
*** *** ***
*** ***The customer purchased a Motorola Moto Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), *** * *** *** * ***The purchase was made on Oct **, B&H has a thirty (30) day return policy time period
That information is printe4d on the back of the invoice the customer received with this purchaseThe first after-sale contact from the customer recorded in our customer service log is dated April *, That is an elapsed time span of more than four (4) monthsIt is impossible to know now why the watch broke, but owner error or mishandling must be consideredThe watch is not eligible to return for refund or exchange or store creditIf the damage is eligible for repair under warranty, the customer should contact* ***-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint #***B&H Web No: *** The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced He apparently wanted to buy a Intel NUC6I5SYK CORE II5-6260U GHZ B&H # INBOXNUC6I5K MFR #
BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issuedHe is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P***B&H Photo-Video
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have not yet received the product the customer says has been returned to usWe cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transitWe will
process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customerABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customerIt is not here.-- Henry P***B&H Photo-Video
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased a ALDM10XMK = Alesis DMX Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum HeadsThe purchase is dated December **, B&H has a thirty (30) day return policy time limitThe customer's first
after-sale contact is dated March **, We suggested then and suggest now that he contact the manufacturer, ***with any after-sale or warranty-related inquiry.We will not issue return authorizationThere will be no refund or store credit-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its not trueB&H is trying to avoid your responsavility in this case and confunding Revdex.comis another caseWe are talking about this case, this year I have the email from B&H sales Department and the Wire Transfer was the only method offer by B&H in this specific order.One more timeB&H Canceled my order without my request, its B&H fault, not mineSo, B&H needs to refund bank feesIf B&H previoulsy infomed me that the product was not available, this purchase would not be done.So, If B&H accepted the order , and after that canceled my order, its respoonsability form B&H all expenses.Email attachment with payment instructions from B&H Customer Service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H ***This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USDLens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at ***where we now offer 4% Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.*** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MrP*** and B&H Photo stand by their perfidy and prevarication, even when presented the infallible truthThey misrepresent the facts of the case in an attempt to save their reputation, but in so doing they actually show their dishonesty and lack of integrity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionThe Samsung you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free
Garmin were, like most similar rebates, subsidized by Samsung USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected Samsung to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the TV in questionThis order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is a good start, in fact, it is the original solution promised by their CS rep on the phone when I was told that they had to ship it separatelyWe've gone past that point by two weeks and several hours of emails and phone work, and now contacting the Revdex.com finally they decide to re-offer the original solution for the problem AT THAT TIMENow it is more about the time, effort and aggravation that took place to get us hereThe gift card is not a solution, we'd like the $credited to the card it was purchased with, and any gift card above that would be a nice apology
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer ordered a Panasonic 25mm f/lens on Nov **, At the time the lens (which was then out of stock) was offered for the discounted price of That price was an "instant rebate," meaning Panasonic USA authorized the
price and had promised authorized retailers like B&H that they would reimburse the difference to us so we could sell the lens without incurring a substantial loss.Subsequently Panasonic USA informed their authorized retailers the lens was not available and they could not predict when or if it would again be available nor could they predict how many would be available if they ever were again availableThey also advised their authorized retailers they were immediately discontinuing the discounted price and rebate programThat meant any lens sold for would be sold at our expense and our substantial lossThe current retail price for this lens is so the amount of the loss per lens is apparent.This situation was widely discussed in several photography forums including *** *** *** *** *** and ***There it was noted that other retailers, unique Photo among them, also reported they had received the same news from Panasonic USA and that they too were obliged to cancel existing orders.From ***: "** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** ** *** *** *** *** ** *** *** *** * *** *** ***
From ***: *** *** ** *** ** *** *** * *** *** ** *** *** ***.Unfortunately, I have just been informed that it is true that Panasonic is not honoring the rebate as we initially anticipated, forcing us to cancel all orders based on it, including yoursYou may see it pending, or a temporary hold for up to 2-business days, but your card will not be charged.The lens is in fact back in stock, but Panasonic USA is not now offering any discount or rebate at allThe lens cannot be offered for the old discounted price.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo has not filed a claim with ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still do not have my payment of $1,The reply from my *** was emailed to B&H explaining what needs to be done for me to receive my money within hours:reply from netspend:Dear ***,Thank you for contacting *** Customer Care!I am sorry to hear that there is still a hold on your transaction. Outstanding authorizations from $and above remain pending on your account until either the merchant collects what is owed, or after thirty days, whichever comes firstThe funds will automatically be back in your balance if the merchant does not collect. If for any reason the merchant will not be collecting on the pending authorization, we can expedite the release of these funds if we receive appropriate documentation regarding the transactionUpon receiving the documents, we will process the request within business hours. We will accept a letter that includes all of the following information: Your reference number which is ***Authorization number (***), amount ($1259.00), and date of transaction (May **, 2015)Reason we should release the authorizationThey have to state that they have no record of the transaction and they must state and guarantee that they will not collect the fundsName and phone number of *** ***, ***, or someone in the Accounts Receivable department The merchant must type this on their company’s letterhead and fax it to ###-###-#### or email it to ***. Thank you for choosing NetSpendHave a great day!*** *** ***Answers to frequently asked questions and self-help options can be found online at*** or by calling Customer Care at *** *###-###-####)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Walter O***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I refused to give into this company , there policy are pointless for good paying customersI used my money not company credit , there look at you like your nothing Thank a God I hope my package gets to me this time good luckyou lost a great customerHappy Holidays.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * *** **
*** *** ***
*** *** ***
*** *** *** ***We appreciate the customer's order and this feedbackWe regret his inconvenienceThe customer's most recent chargeback has been decided in his favor and we have decided not to contest it furtherThe bank which issued the customer's
Visa account should be able to confirm this to him shortly-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** did not attempt to deliver as indicated in tracking *** requires the shipper to call them to get complete details I have informed B&H about this already and I have also indicated this in my initial complaint details which I am herewith enclosing once moreOn **-Aug-Paid B&H $for Order # *** This for a set of solar glasses to be shipped overnightOn **-Aug-2017, got this update Tracking #1: *** Shipping Method: SOLAR ECLIPSE EXPRESS Scheduled Arrival Date: 08/**/But *** did not deliver the package on 8/**/and did not even attempt to deliver the packageI opened a complaint with *** on 8/**/*** case# *** On 8/**/2017, I called B&H and updated that I did not receive the glasses on time to view the eclipseI also told them that the fault was in delivery by ***B&H said that I need to have *** call them and explain itI told them to expect *** to call them would be difficult and I asked them to call *** but they refused and said they get calls from *** all the timeOn 8/**/2107, I called *** and told them to call B&H and explain what happenedOr at the very least update the tracking information with the details of the case#But *** refused and said I need B&H to call themLong story short, I am charged for an item that did not arrive in time and hence useless to me and further I am being given the run around by both these companies!getting same same response from b&h without reviewing further is disappointing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:. Would like to upgrade shipping on this orderAs of today, the previous customer service representative informed me that it would ship todayIt has not been done and would like to ask for a more constructive resolution to this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July **, 2016Revdex.com complaint #***B&H Web No: ***The customer's desired settlement says, "Can B&H please explain to my why they did not respond to ..." messages and emailI cannot explain why we did notWe endeavor to clear all incoming messages and emails before the end of
business each dayEither we did not receive the messages and email or there was a human error on our partOne way or the other, we apologize for causing the customer's dissatisfactionNo slight was intended.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
See the attached email from B&H Photo stating that I will be receiving my merchandise on 8/**, after ordering it on 8/*** After waiting for two days, I finally had to go pick it up at *** on the 3rd day (8/**). The website stated I would receive "Next Day Delivery" of my merchandise, and the email confirmed it (attached). Now they are claiming they never said this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***The customer purchased a Motorola Moto Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), *** * *** *** * ***The purchase was made on Oct **, B&H has a thirty (30) day return policy time period
That information is printe4d on the back of the invoice the customer received with this purchaseThe first after-sale contact from the customer recorded in our customer service log is dated April *, That is an elapsed time span of more than four (4) monthsIt is impossible to know now why the watch broke, but owner error or mishandling must be consideredThe watch is not eligible to return for refund or exchange or store creditIf the damage is eligible for repair under warranty, the customer should contact* ***-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint #***B&H Web No: *** The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced He apparently wanted to buy a Intel NUC6I5SYK CORE II5-6260U GHZ B&H # INBOXNUC6I5K MFR #
BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issuedHe is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P***B&H Photo-Video
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have not yet received the product the customer says has been returned to usWe cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transitWe will
process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customerABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customerIt is not here.-- Henry P***B&H Photo-Video
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased a ALDM10XMK = Alesis DMX Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum HeadsThe purchase is dated December **, B&H has a thirty (30) day return policy time limitThe customer's first
after-sale contact is dated March **, We suggested then and suggest now that he contact the manufacturer, ***with any after-sale or warranty-related inquiry.We will not issue return authorizationThere will be no refund or store credit-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its not trueB&H is trying to avoid your responsavility in this case and confunding Revdex.comis another caseWe are talking about this case, this year I have the email from B&H sales Department and the Wire Transfer was the only method offer by B&H in this specific order.One more timeB&H Canceled my order without my request, its B&H fault, not mineSo, B&H needs to refund bank feesIf B&H previoulsy infomed me that the product was not available, this purchase would not be done.So, If B&H accepted the order , and after that canceled my order, its respoonsability form B&H all expenses.Email attachment with payment instructions from B&H Customer Service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H ***This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USDLens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at ***where we now offer 4% Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.*** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MrP*** and B&H Photo stand by their perfidy and prevarication, even when presented the infallible truthThey misrepresent the facts of the case in an attempt to save their reputation, but in so doing they actually show their dishonesty and lack of integrity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionThe Samsung you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free
Garmin were, like most similar rebates, subsidized by Samsung USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected Samsung to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the TV in questionThis order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is a good start, in fact, it is the original solution promised by their CS rep on the phone when I was told that they had to ship it separatelyWe've gone past that point by two weeks and several hours of emails and phone work, and now contacting the Revdex.com finally they decide to re-offer the original solution for the problem AT THAT TIMENow it is more about the time, effort and aggravation that took place to get us hereThe gift card is not a solution, we'd like the $credited to the card it was purchased with, and any gift card above that would be a nice apology
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer ordered a Panasonic 25mm f/lens on Nov **, At the time the lens (which was then out of stock) was offered for the discounted price of That price was an "instant rebate," meaning Panasonic USA authorized the
price and had promised authorized retailers like B&H that they would reimburse the difference to us so we could sell the lens without incurring a substantial loss.Subsequently Panasonic USA informed their authorized retailers the lens was not available and they could not predict when or if it would again be available nor could they predict how many would be available if they ever were again availableThey also advised their authorized retailers they were immediately discontinuing the discounted price and rebate programThat meant any lens sold for would be sold at our expense and our substantial lossThe current retail price for this lens is so the amount of the loss per lens is apparent.This situation was widely discussed in several photography forums including *** *** *** *** *** and ***There it was noted that other retailers, unique Photo among them, also reported they had received the same news from Panasonic USA and that they too were obliged to cancel existing orders.From ***: "** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** ** *** *** *** *** ** *** *** *** * *** *** ***
From ***: *** *** ** *** ** *** *** * *** *** ** *** *** ***.Unfortunately, I have just been informed that it is true that Panasonic is not honoring the rebate as we initially anticipated, forcing us to cancel all orders based on it, including yoursYou may see it pending, or a temporary hold for up to 2-business days, but your card will not be charged.The lens is in fact back in stock, but Panasonic USA is not now offering any discount or rebate at allThe lens cannot be offered for the old discounted price.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo has not filed a claim with ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still do not have my payment of $1,The reply from my *** was emailed to B&H explaining what needs to be done for me to receive my money within hours:reply from netspend:Dear ***,Thank you for contacting *** Customer Care!I am sorry to hear that there is still a hold on your transaction. Outstanding authorizations from $and above remain pending on your account until either the merchant collects what is owed, or after thirty days, whichever comes firstThe funds will automatically be back in your balance if the merchant does not collect. If for any reason the merchant will not be collecting on the pending authorization, we can expedite the release of these funds if we receive appropriate documentation regarding the transactionUpon receiving the documents, we will process the request within business hours. We will accept a letter that includes all of the following information: Your reference number which is ***Authorization number (***), amount ($1259.00), and date of transaction (May **, 2015)Reason we should release the authorizationThey have to state that they have no record of the transaction and they must state and guarantee that they will not collect the fundsName and phone number of *** ***, ***, or someone in the Accounts Receivable department The merchant must type this on their company’s letterhead and fax it to ###-###-#### or email it to ***. Thank you for choosing NetSpendHave a great day!*** *** ***Answers to frequently asked questions and self-help options can be found online at*** or by calling Customer Care at *** *###-###-####)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Walter O***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I refused to give into this company , there policy are pointless for good paying customersI used my money not company credit , there look at you like your nothing Thank a God I hope my package gets to me this time good luckyou lost a great customerHappy Holidays.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * *** **
*** *** ***
*** *** ***
*** *** *** ***We appreciate the customer's order and this feedbackWe regret his inconvenienceThe customer's most recent chargeback has been decided in his favor and we have decided not to contest it furtherThe bank which issued the customer's
Visa account should be able to confirm this to him shortly-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** did not attempt to deliver as indicated in tracking *** requires the shipper to call them to get complete details I have informed B&H about this already and I have also indicated this in my initial complaint details which I am herewith enclosing once moreOn **-Aug-Paid B&H $for Order # *** This for a set of solar glasses to be shipped overnightOn **-Aug-2017, got this update Tracking #1: *** Shipping Method: SOLAR ECLIPSE EXPRESS Scheduled Arrival Date: 08/**/But *** did not deliver the package on 8/**/and did not even attempt to deliver the packageI opened a complaint with *** on 8/**/*** case# *** On 8/**/2017, I called B&H and updated that I did not receive the glasses on time to view the eclipseI also told them that the fault was in delivery by ***B&H said that I need to have *** call them and explain itI told them to expect *** to call them would be difficult and I asked them to call *** but they refused and said they get calls from *** all the timeOn 8/**/2107, I called *** and told them to call B&H and explain what happenedOr at the very least update the tracking information with the details of the case#But *** refused and said I need B&H to call themLong story short, I am charged for an item that did not arrive in time and hence useless to me and further I am being given the run around by both these companies!getting same same response from b&h without reviewing further is disappointing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:. Would like to upgrade shipping on this orderAs of today, the previous customer service representative informed me that it would ship todayIt has not been done and would like to ask for a more constructive resolution to this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July **, 2016Revdex.com complaint #***B&H Web No: ***The customer's desired settlement says, "Can B&H please explain to my why they did not respond to ..." messages and emailI cannot explain why we did notWe endeavor to clear all incoming messages and emails before the end of
business each dayEither we did not receive the messages and email or there was a human error on our partOne way or the other, we apologize for causing the customer's dissatisfactionNo slight was intended.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
See the attached email from B&H Photo stating that I will be receiving my merchandise on 8/**, after ordering it on 8/*** After waiting for two days, I finally had to go pick it up at *** on the 3rd day (8/**). The website stated I would receive "Next Day Delivery" of my merchandise, and the email confirmed it (attached). Now they are claiming they never said this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***