Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It was never an unwanted gift My identity was stolen and the business was awareThe item as purchased without my knowledge or consent, by someone I do not know I called the business to ensure they received the package back, and they said yes I have an ongoing police report to verify that this is an active crime case There were other unrelated fraud attempts made on the same day, 12-**- I mailed the package back to the company via *** using a drop tag they emailed me I believe someone on their end didn't process the return correctly, or kept it for themselves Either way, I did my part When I called the store and they said they had it, that should be done on the consumers part Plus I was never a consumer of theirs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***We appreciate the customer's patienceB&H was closed from Oct * through Oct **Now that we have reopened we are working diligently to clear all incoming returns and process refunds as speedily as we're able to do so--
Henry P***B&H Photo-Video
Oct *, 2017Revdex.com complaint #***Web No: ***The customer returned the following two items: Optex iVision+ Handheld Unit - B&H # ***Optex iVision+ Wireless Intercom System - B&H # ***The prices paid for these were US$ and US$ The customer's refund was US $ 386.95, which is the price of the two returned items-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On July **, 2017, I ordered - Canon PIXMA MGWireless Photo All-in-One Inkjet Printer (Black/Silver) Order #***, this order from B&H is a replacement for the Web No: *** was placed Aug **, 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Match **, 2016Revdex.com complaint #***B&H Web No: ***In his complaint the customer referenced B&H Web No: ***That transaction, dated 02/**/was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # *** MFR # ***With it we included a complimentary
$store gift cardOn 02/**/we created and emailed return authorization ***We received his return 3/*/It is now being processed.I believe the customer's actual complaint is about B&H Web No: *** placed on 02/**/for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # *** MFR # ***With it we included a complimentary $store gift cardOn 3/*/and 3/*/the customer asked for return authorizationHis request was denied and his account has been frozenIn a review of his customer account going back to 12/**/we have discovered he has returned just about every item he has purchased from usHe has placed ten orders with a merchandise total of $and made eleven returns for merchandise totaling $This is the most excessive and abusive pattern of return behavior I can recall having encountered hereIt is statistically impossible for any customer to have received the per centage of defective items this customer claims to have receivedThe customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retailIf I am wrong I would be surprised and I am sorry." He is wrong and should be sorryWe will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In reply to B&H: Wether this was due to B&H or B&H's vendor is not relevant. The purchase date is not relevant. Part of my purchase from B&H was a product with a warrantyI cannot transfer ownership of the warranty into my name, therefore I cannot use the warranty that I purchasedThis is fraud & theft on B&H's part. It is NOT Dell's responsibility to help the customer resolve this issueThat is a lieDell has told me directly that there is no way for me to transfer this product into my name without the assistance of B&H or the vendor B&H purchased this product fromTHERE IS NO WAY FOR ME TO TRANSFER THE OWNERSHIP OF THIS PRODUCT'S WARRANTYABSOLUTELY NONE WHATSOEVERI have spent hours and months on the phone with Dell support, and can confirm this with 100% assurance. Further my main issue is the lack of any time-frame provided to resolve this issue from B&HThis fluffy reply from B&H is completely unacceptableThey have no plan or folltime-frame. B&H has never delivered the product that I orderedI ordered a Ultra HD 4K Monitor (DEP2715Q) with a warrantyI have never received this productThey have stolen from me, and committed fraud & theftTheir lack of any time-frame to fix this issue is unreasonable and unfair to a consumerI did nothing wrong in this situationI have jumped through every hoop to get this product registered under my name.
Sincerely,
*** ***
November *, 2015*** *** ***
*** *** *** *** *** ***The
customer purchased a *** laptop form us on March **, 2015.The
transaction history has already been reviewedThe customer is not
eligible to return the computer for refund or exchangeDespite the customer's dissatisfaction, the facts have not changedThis matter now resides entirely between the customer and ***.-- Henry P***B&H Photo-Video
*** ** *** *** ***
*** ***
*** *** *** *** ***We appreciate the customer's order and regret the delay in having this issue resolvedSamsung USA advised us earlier today they have finally shipped the missing item the customer requiresWe do not have an
explanation for their delay but are glad to know this is finally being resolved.As a courtesy we are sending the customer a $gift card which can be applied to a future purchase.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will apologize yet again, I am terribly sorryI know that I got carried away and none of it was intentionalI am not trying to hurt your business or anything, I will drop this complaint and move onThe only thing I want before I drop the complaint, is my full refund for my latest return I sent backOnce I get 100% of that money back, I will drop the complaint and move onAgain, I am terribly sorry for any potential harm I caused. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The card issuer *** claims the money was available
Sincerely,
*** ***
March **, 2017Revdex.com complaint #***B&H Web No: ***The letter from the *** does not show the returned product was delivered to B&H PhotoThere is no warehouse address, the signature is illegible and the name does not match that of any B&H employee-- Henry P***B&H Photo-Video
February **, 2016Revdex.com complaint #***B&H Web No: ***We appreciate the customer's purchase and regret his dissatisfactionAll the Nikon MBDbattery packs in our inventory at this time are warranted by B&H PhotoThe warranty coverage is identical to that offered by Nikon USA in
terms both of coverage and durationAt the customer's request we have emailed our quote *** matching the lower price we charged when this purchase was initiated, last DecemberWe can convert this quote to a sale and ship the Nikon MBDas soon as we receive his authorization to do so.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) While I do not feel it is fair that I had to pay for return shipping I am not asking to be compensated for that.2) The product was defective It did not work.3) Most importantly, the business did not address the fact that their customer service person told me I would receive a refund for the $51,in advance of making the purchase They cannot change their mind after the fact This is completely wrong I would not have made the purchase knowing I would lose $ As noted I contacted the Canadian government and they said I could not make this drawback I have attached the full transcript where their employee puts in writing that I will get this money back upon return
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2016Revdex.com Complaint #***B&H Web No: ***We received this order in Dec **, The billing and shipping addresses were the sameThe order was shipped Dec *** and delivered Dec ***The payment method was Paypal Credit a/k/a BillMeLaterTo use this payment method the
customer must provide a birthdate and the last four digits of a social security numberThat makes the customer's allegation this was "fraudulent (sic) sent to my house," unreliable.On Dec **, we were advised this was an unwanted giftWe provided return authorization *** via emailOur records indicate we have not yet received the returnif the customer has proof we did, the customer should email that directly to ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When a product's retailer provides contradictory information to the product's manufacture, it's obvious people choose to believe the authentic manufacture's information*** responded my request to this issue "this device was originally purchased on **/1/16" and "I would recommend contacting B&H video, if you were lead to believe this device was out of factory new!".I neither have heard any such complaints from other reputable venders / retailersIf it was an known issue already to B&H video for a while, could B&H video provide any solid proof that they had worked with *** to resolve it before my case?B&H video promised to sell an authentic brand new product but failed, according to the info this product's manufacture provided In order for me to re-purchase an authentic new product from a source I can trust, it is fair that B&H video not only return and refund in full of what I have paid, but also provide the price difference to compensate this re-purchase Currently, I see a $100-$increase in price to purchase the same product from a trust source I used to be a loyal customer to B&H video I hope B&H video can keep its integrity and show the fairness to its customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The 750gb drive has a cost of about $per gigabyte, and the price you quoted on the 525gb drive is $per gigabyteThat is not a comparable priceI don?t need a 525gb drive, or I would have bought one for $on black Friday, I need a drive 750gb or more The 1tb drive they reference for $is a higher price per gigabyte as well, it would need to be $to make it a comparable cost This is just a really shady bait and switch tactic, they get you to go to their site for a $hard drive, but never intended to fill the order They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door Business shouldn't be allowed to treat customers like this To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demo.We had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process
The camera you sent might have been new, but the box for it was open and not sealed, as one would expect when purchasing a new product. I have sent your support several messages explicitly explaining that we are going abroad on August *** and then we will be unable to receive and sign for the camera after that dayI was told by your representative that checking my return will take up to business days, but the day on which the replacement was ready to be shipped and on which I cancelled the purchase was the 5th business day and the day I was going abroad. Regarding the refund, your representative said it was done on the ***, but only today I got an email from PayPal regarding receiving the refundI do not think that a PayPal refund requires any actions on my bank's part
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer from B&H Photo is more of their tricky tacticsThey cite a product code, but that product code describes the entire line of Dell XPS laptopsOf course Dell sells XPS laptops! Dell in fact does not sell the XPS with iprocessor and GB SSD with a touch screenRepeatThe model sold by B&H Photo is not and never has been available from DellAs such, I have to assume the model is a special orderThe screen is of much lower quality, and it is nowhere specified on B&H Photo site that the model is different from the one available from DellIf B&H Photo can provide a link to the same exact computer sold by Dell, I stand corrected, but I have been told by two different Dell customer service reps over the phone that they do not sell the model of laptop that B&H Photo sells.As to the other issue that they sell merchandise they are not licensed to sellWell, THEY DOI tried to warranty a B+W filter through them, and they of course declined and told me to warranty it through the companyWell, they shot themselves in the foot, because they company itself was the one who informed me they could not warranty products from B&H Photo since they are not licensed to sell themI have attached the email to prove this point.I would still like to return the laptop for a full refund including B&H Photo covering shippingI challenged the charge with my credit card and B&H Photo issued an RMA (that they never sent to me) as "proof" to the credit card company that they allowed me to return the itemThey did this just to get the credit card company to close the disputeWell, their shady business practice worked...for nowI learned of this several months later when I got the documentation from my credit card companyB&H Photo should be willing to honor this RMA.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It was never an unwanted gift My identity was stolen and the business was awareThe item as purchased without my knowledge or consent, by someone I do not know I called the business to ensure they received the package back, and they said yes I have an ongoing police report to verify that this is an active crime case There were other unrelated fraud attempts made on the same day, 12-**- I mailed the package back to the company via *** using a drop tag they emailed me I believe someone on their end didn't process the return correctly, or kept it for themselves Either way, I did my part When I called the store and they said they had it, that should be done on the consumers part Plus I was never a consumer of theirs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***We have nothing to add to our previous responses.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We appreciate the customer's patienceB&H was closed from Oct * through Oct **Now that we have reopened we are working diligently to clear all incoming returns and process refunds as speedily as we're able to do so--
Henry P***B&H Photo-Video
Oct *, 2017Revdex.com complaint #***Web No: ***The customer returned the following two items: Optex iVision+ Handheld Unit - B&H # ***Optex iVision+ Wireless Intercom System - B&H # ***The prices paid for these were US$ and US$ The customer's refund was US $ 386.95, which is the price of the two returned items-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On July **, 2017, I ordered - Canon PIXMA MGWireless Photo All-in-One Inkjet Printer (Black/Silver) Order #***, this order from B&H is a replacement for the Web No: *** was placed Aug **, 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Match **, 2016Revdex.com complaint #***B&H Web No: ***In his complaint the customer referenced B&H Web No: ***That transaction, dated 02/**/was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # *** MFR # ***With it we included a complimentary
$store gift cardOn 02/**/we created and emailed return authorization ***We received his return 3/*/It is now being processed.I believe the customer's actual complaint is about B&H Web No: *** placed on 02/**/for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # *** MFR # ***With it we included a complimentary $store gift cardOn 3/*/and 3/*/the customer asked for return authorizationHis request was denied and his account has been frozenIn a review of his customer account going back to 12/**/we have discovered he has returned just about every item he has purchased from usHe has placed ten orders with a merchandise total of $and made eleven returns for merchandise totaling $This is the most excessive and abusive pattern of return behavior I can recall having encountered hereIt is statistically impossible for any customer to have received the per centage of defective items this customer claims to have receivedThe customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retailIf I am wrong I would be surprised and I am sorry." He is wrong and should be sorryWe will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In reply to B&H: Wether this was due to B&H or B&H's vendor is not relevant. The purchase date is not relevant. Part of my purchase from B&H was a product with a warrantyI cannot transfer ownership of the warranty into my name, therefore I cannot use the warranty that I purchasedThis is fraud & theft on B&H's part. It is NOT Dell's responsibility to help the customer resolve this issueThat is a lieDell has told me directly that there is no way for me to transfer this product into my name without the assistance of B&H or the vendor B&H purchased this product fromTHERE IS NO WAY FOR ME TO TRANSFER THE OWNERSHIP OF THIS PRODUCT'S WARRANTYABSOLUTELY NONE WHATSOEVERI have spent hours and months on the phone with Dell support, and can confirm this with 100% assurance. Further my main issue is the lack of any time-frame provided to resolve this issue from B&HThis fluffy reply from B&H is completely unacceptableThey have no plan or folltime-frame. B&H has never delivered the product that I orderedI ordered a Ultra HD 4K Monitor (DEP2715Q) with a warrantyI have never received this productThey have stolen from me, and committed fraud & theftTheir lack of any time-frame to fix this issue is unreasonable and unfair to a consumerI did nothing wrong in this situationI have jumped through every hoop to get this product registered under my name.
Sincerely,
*** ***
November *, 2015*** *** ***
*** *** *** *** *** ***The
customer purchased a *** laptop form us on March **, 2015.The
transaction history has already been reviewedThe customer is not
eligible to return the computer for refund or exchangeDespite the customer's dissatisfaction, the facts have not changedThis matter now resides entirely between the customer and ***.-- Henry P***B&H Photo-Video
*** ** *** *** ***
*** ***
*** *** *** *** ***We appreciate the customer's order and regret the delay in having this issue resolvedSamsung USA advised us earlier today they have finally shipped the missing item the customer requiresWe do not have an
explanation for their delay but are glad to know this is finally being resolved.As a courtesy we are sending the customer a $gift card which can be applied to a future purchase.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will apologize yet again, I am terribly sorryI know that I got carried away and none of it was intentionalI am not trying to hurt your business or anything, I will drop this complaint and move onThe only thing I want before I drop the complaint, is my full refund for my latest return I sent backOnce I get 100% of that money back, I will drop the complaint and move onAgain, I am terribly sorry for any potential harm I caused. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The card issuer *** claims the money was available
Sincerely,
*** ***
March **, 2017Revdex.com complaint #***B&H Web No: ***The letter from the *** does not show the returned product was delivered to B&H PhotoThere is no warehouse address, the signature is illegible and the name does not match that of any B&H employee-- Henry P***B&H Photo-Video
February **, 2016Revdex.com complaint #***B&H Web No: ***We appreciate the customer's purchase and regret his dissatisfactionAll the Nikon MBDbattery packs in our inventory at this time are warranted by B&H PhotoThe warranty coverage is identical to that offered by Nikon USA in
terms both of coverage and durationAt the customer's request we have emailed our quote *** matching the lower price we charged when this purchase was initiated, last DecemberWe can convert this quote to a sale and ship the Nikon MBDas soon as we receive his authorization to do so.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) While I do not feel it is fair that I had to pay for return shipping I am not asking to be compensated for that.2) The product was defective It did not work.3) Most importantly, the business did not address the fact that their customer service person told me I would receive a refund for the $51,in advance of making the purchase They cannot change their mind after the fact This is completely wrong I would not have made the purchase knowing I would lose $ As noted I contacted the Canadian government and they said I could not make this drawback I have attached the full transcript where their employee puts in writing that I will get this money back upon return
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2016Revdex.com Complaint #***B&H Web No: ***We received this order in Dec **, The billing and shipping addresses were the sameThe order was shipped Dec *** and delivered Dec ***The payment method was Paypal Credit a/k/a BillMeLaterTo use this payment method the
customer must provide a birthdate and the last four digits of a social security numberThat makes the customer's allegation this was "fraudulent (sic) sent to my house," unreliable.On Dec **, we were advised this was an unwanted giftWe provided return authorization *** via emailOur records indicate we have not yet received the returnif the customer has proof we did, the customer should email that directly to ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When a product's retailer provides contradictory information to the product's manufacture, it's obvious people choose to believe the authentic manufacture's information*** responded my request to this issue "this device was originally purchased on **/1/16" and "I would recommend contacting B&H video, if you were lead to believe this device was out of factory new!".I neither have heard any such complaints from other reputable venders / retailersIf it was an known issue already to B&H video for a while, could B&H video provide any solid proof that they had worked with *** to resolve it before my case?B&H video promised to sell an authentic brand new product but failed, according to the info this product's manufacture provided In order for me to re-purchase an authentic new product from a source I can trust, it is fair that B&H video not only return and refund in full of what I have paid, but also provide the price difference to compensate this re-purchase Currently, I see a $100-$increase in price to purchase the same product from a trust source I used to be a loyal customer to B&H video I hope B&H video can keep its integrity and show the fairness to its customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The 750gb drive has a cost of about $per gigabyte, and the price you quoted on the 525gb drive is $per gigabyteThat is not a comparable priceI don?t need a 525gb drive, or I would have bought one for $on black Friday, I need a drive 750gb or more The 1tb drive they reference for $is a higher price per gigabyte as well, it would need to be $to make it a comparable cost This is just a really shady bait and switch tactic, they get you to go to their site for a $hard drive, but never intended to fill the order They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door Business shouldn't be allowed to treat customers like this To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demo.We had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process
The camera you sent might have been new, but the box for it was open and not sealed, as one would expect when purchasing a new product. I have sent your support several messages explicitly explaining that we are going abroad on August *** and then we will be unable to receive and sign for the camera after that dayI was told by your representative that checking my return will take up to business days, but the day on which the replacement was ready to be shipped and on which I cancelled the purchase was the 5th business day and the day I was going abroad. Regarding the refund, your representative said it was done on the ***, but only today I got an email from PayPal regarding receiving the refundI do not think that a PayPal refund requires any actions on my bank's part
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer from B&H Photo is more of their tricky tacticsThey cite a product code, but that product code describes the entire line of Dell XPS laptopsOf course Dell sells XPS laptops! Dell in fact does not sell the XPS with iprocessor and GB SSD with a touch screenRepeatThe model sold by B&H Photo is not and never has been available from DellAs such, I have to assume the model is a special orderThe screen is of much lower quality, and it is nowhere specified on B&H Photo site that the model is different from the one available from DellIf B&H Photo can provide a link to the same exact computer sold by Dell, I stand corrected, but I have been told by two different Dell customer service reps over the phone that they do not sell the model of laptop that B&H Photo sells.As to the other issue that they sell merchandise they are not licensed to sellWell, THEY DOI tried to warranty a B+W filter through them, and they of course declined and told me to warranty it through the companyWell, they shot themselves in the foot, because they company itself was the one who informed me they could not warranty products from B&H Photo since they are not licensed to sell themI have attached the email to prove this point.I would still like to return the laptop for a full refund including B&H Photo covering shippingI challenged the charge with my credit card and B&H Photo issued an RMA (that they never sent to me) as "proof" to the credit card company that they allowed me to return the itemThey did this just to get the credit card company to close the disputeWell, their shady business practice worked...for nowI learned of this several months later when I got the documentation from my credit card companyB&H Photo should be willing to honor this RMA.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***