July **, 2016Revdex.com complaint #***B&H Web No: ***, 5/**/16When the first return authorization was rejected the customer's merchandise was shipped backWhen we receive it again we will issue a refund for however many radios we receivePer ***, "The number you entered, ***, is not a valid tracking number."-- Henry P***B&H Photo-Video
March *, 2017Revdex.com complaint #***B&H Web No: ***On Jan **, the customer purchased a APMBPTMLH= Apple 15.4" MacBook Pro with Touch Bar (Late 2016, Space Gray)The price paid was $There was not then and is not now a lower student discount priceThe attached
screenshot shows the product on our "EDU" website and shows the priceThe customer's EDU status is not the issueThe issue is there is no lower price available for EDU participants for this product-- Henry P***B&H Photo-Video
May **, 2017Revdex.com complaint #***B&H customer code ***We have emailed B&H quotes *** and *** for the two DJI options in which he expressed interest at the prices he quotedHe may buy one (1) of one or the other, not both, at the quoted price.-- Henry P***B&H
Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The facts are you choose to use bait in switch tactics It's a shame and why would I take an inferior offer?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, the company indicates the I am lying ("of dubious merit"). Also, I only sent one photo, which indicates that the respondent did not even review the file correctly. It is untenable in how they could determine that the TV was damaged by misue or during installation from one picture and a narrative that indicates the opposite. Upon receipt, the TV was inspected and found to be in acceptable condition at the time - there was no damage to the exterior of the TV. It was when it was plugged in that the crack in the screen became apparent. Nothing in the paperwork indicated that the recipient of the product should also power on the device. ALSO, B & H *WAS* notified of damage within their day requirement when *** delivered the box and made note that the package was damaged upon receipt. In contact with ***, shipping the product in the original manufacturer's box without any additional reinforcement would not qualify as acceptable packaging. I have re-ordered this product from Amazon and it arrived with significant foam reinforcements shrink wrapped to the TV to protect it. It is clearly plausible that *** may have dropped the box during shipping which would have caused the screen to crack but not cause any external damage to the TV.I have reviewed some of the New York State consumer protection laws which indicate that the return policy must be made significantly clear to the customer. A single note on the packing list would not qualify. It indicates that the best way is to affix the return policy directly to the product itself, which B&H did not do. Again, none of the return policy notifications include instructions that the TV should be powered on as well. I did follow instructions on checking for damage. New York State law is going to come down to a standard of what is reasonable. It is reasonable that I notified *** that package seemed damaged upon receipt and that should be sufficient indication to B&H that there was a problem. Immediately the TV was inspected for damage and was found to have none externally. It was not powered on given that I was on vacation for the duration of the time before I notified them of the damage. The return policy was not indicated directly on the product as the NY Department of Consumer Protection advisesNothing in this narrative indicates anything of "dubious merit" or that the TV was somehow damaged otherwise. This issue should be resolved between B&H and *** and not forced on the customer. I am pursing this claim also through the NY State Department of Consumer Protection and my credit card company. If those don't suffice, I will be taking further action to resolve this claim.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H Web No: ***B&H Web No: ***A refund has been issued for the merchandise returned from transaction Web No: ***Regarding B&H Web No: ***, we will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen.-- *** ***B&H Photo-Video
August **, 2016Revdex.com complaint #***B&H Web No: ***The customer purchased a Dell P2715Q 27" Ultra HD 4K Monitor (DEP2715Q) on July **, 2015, more than a year agoThe serial number, recorded from a bar code Dell attached to their package, is CN06PPKV7444554I528LAccording to our
product history this monitor was shipped to the customer, brand new, as we received it from our vendorThere is no record here of any other owner.While it is Dell's responsibility to help the customer resolve this at this late date, we have reached out to them for assistanceWhen we have a substantive reply, we will contact the customer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is for everybody to see how B&H Customer Service worksHands offYou help yourself! They are not willing and nit going to help you if you buy a faulty thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** *** *** ***
*** *** *** ***On June *, we emailed return authorization *** to the customerWhen we have received and processed the return a refund will be issuedAs a courtesy we will overlook our requirement they be in unused as-new condition-- Henry P***B&H Photo-Video
July *** 2017Revdex.com complaint #***B&H Web No: ***As a courtesy I emailed Squaretrade on this customer's behalfSquaretrade has agreed to ship the Olympus Fisheye Tough Lens Pack back to the customer-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H's response was the same as previously made on Jan * and ignored the additional facts presented and documentation provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on *** preparing for this complaintit still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift cardI already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anywayI want my money back because I never received the power supply in adequate timeI still haven't received it, and it's been over a weekTo clarify once more, I only want my money back, and that is all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer is certainly entitled to his opinion but nothing said alters the facts, one of which is that no matter what took place in the past the present situation is that the Panasonic 25/lens is available for If the customer wishes to purchase one at that price, he is welcome to do so-- *** ***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H Web No: ***The *** credit card the customer attempted to use when this order was placed has been declined by the bank which issued itThey do not reveal the reason for this to us, but it has been declined neverthelessWhen the customer contacted
us we offered to hold a three-way telephone call with him and the bankHe replied with an email forwarded from the bank saying they would accept an authorization release formThat was earlier todayHis complaint to the Revdex.com was delivered at the same time, before we'd had a chance to act on this at all.The bank which issued the customer's *** card has declined the transactionThe customer was advised to call us at ###-###-#### or ###-###-#### and ask to speak to the Verification departmentUntil he does, we cannot complete this transaction because we do not have payment and payment has not been made available to us-- *** ***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and
shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demoWe had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process-- *** ***B&H Photo-Video
*** *** *** *** ***
*** *** *** ***The customer purchased a new, unopened, ASUS X555LA-DB15.6" Notebook Computer, B&H # ***The purchase date was December *, Our return policy time period has expired.The Asus Limited 1-Year Warranty has expiredNo
refund will be issued-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October **, 2017, under B&H ***, a refund in the amount was issued to the customer's *** account.-- Henry P***B&H Photo-Video
June *, 2016Revdex.com complaint #***B&H Web No: ***The customer purchased a ELSK150XHW= Elite Screens SAKER/WHT 150"-E12/16:- MAX WHITE FGDue to an error, which we regret, the item was mis-priced on our web site at $Our site include the disclaimer, "Prices, specifications,
and images are subject to change without noticeNot responsible for typographical or illustrative errors."The correct price for this product is $1199.00.We could not honor the $price but as a courtesy agreed to sell this item to the customer for the discounted price of $The customer accepted this offer and the ordered item was shipped and has been deliveredNo further adjustment will be made.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
BH fails to understand the basis of offer and acceptanceThey offered the Fuji XT-with a choice lensesI ordered, paid with ***, and they accepted my money and gave me an order confirmationIt does not matter at this point what BH wants to doWe entered into a contract that they unilaterally brokeThis is fraudulent behavior and illegalOffer and acceptance Mr P***You would do well to honor the contracts that you enter intoNowhere on the website does it specifically state on your website "orders placed with BH are only offers to conclude a sales contract".The only thing BH offers up to the public is "BH does not warrant or represent that the site's content is accurate"....etcThat is laughable weasel language that would allow you to operate as you do, unilaterally and outside of contractual lawNY Attorney General Eric Schneiderman may now have to remind you of your lawful obligations.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July **, 2016Revdex.com complaint #***B&H Web No: ***, 5/**/16When the first return authorization was rejected the customer's merchandise was shipped backWhen we receive it again we will issue a refund for however many radios we receivePer ***, "The number you entered, ***, is not a valid tracking number."-- Henry P***B&H Photo-Video
March *, 2017Revdex.com complaint #***B&H Web No: ***On Jan **, the customer purchased a APMBPTMLH= Apple 15.4" MacBook Pro with Touch Bar (Late 2016, Space Gray)The price paid was $There was not then and is not now a lower student discount priceThe attached
screenshot shows the product on our "EDU" website and shows the priceThe customer's EDU status is not the issueThe issue is there is no lower price available for EDU participants for this product-- Henry P***B&H Photo-Video
May **, 2017Revdex.com complaint #***B&H customer code ***We have emailed B&H quotes *** and *** for the two DJI options in which he expressed interest at the prices he quotedHe may buy one (1) of one or the other, not both, at the quoted price.-- Henry P***B&H
Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The facts are you choose to use bait in switch tactics It's a shame and why would I take an inferior offer?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, the company indicates the I am lying ("of dubious merit"). Also, I only sent one photo, which indicates that the respondent did not even review the file correctly. It is untenable in how they could determine that the TV was damaged by misue or during installation from one picture and a narrative that indicates the opposite. Upon receipt, the TV was inspected and found to be in acceptable condition at the time - there was no damage to the exterior of the TV. It was when it was plugged in that the crack in the screen became apparent. Nothing in the paperwork indicated that the recipient of the product should also power on the device. ALSO, B & H *WAS* notified of damage within their day requirement when *** delivered the box and made note that the package was damaged upon receipt. In contact with ***, shipping the product in the original manufacturer's box without any additional reinforcement would not qualify as acceptable packaging. I have re-ordered this product from Amazon and it arrived with significant foam reinforcements shrink wrapped to the TV to protect it. It is clearly plausible that *** may have dropped the box during shipping which would have caused the screen to crack but not cause any external damage to the TV.I have reviewed some of the New York State consumer protection laws which indicate that the return policy must be made significantly clear to the customer. A single note on the packing list would not qualify. It indicates that the best way is to affix the return policy directly to the product itself, which B&H did not do. Again, none of the return policy notifications include instructions that the TV should be powered on as well. I did follow instructions on checking for damage. New York State law is going to come down to a standard of what is reasonable. It is reasonable that I notified *** that package seemed damaged upon receipt and that should be sufficient indication to B&H that there was a problem. Immediately the TV was inspected for damage and was found to have none externally. It was not powered on given that I was on vacation for the duration of the time before I notified them of the damage. The return policy was not indicated directly on the product as the NY Department of Consumer Protection advisesNothing in this narrative indicates anything of "dubious merit" or that the TV was somehow damaged otherwise. This issue should be resolved between B&H and *** and not forced on the customer. I am pursing this claim also through the NY State Department of Consumer Protection and my credit card company. If those don't suffice, I will be taking further action to resolve this claim.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H Web No: ***B&H Web No: ***A refund has been issued for the merchandise returned from transaction Web No: ***Regarding B&H Web No: ***, we will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen.-- *** ***B&H Photo-Video
August **, 2016Revdex.com complaint #***B&H Web No: ***The customer purchased a Dell P2715Q 27" Ultra HD 4K Monitor (DEP2715Q) on July **, 2015, more than a year agoThe serial number, recorded from a bar code Dell attached to their package, is CN06PPKV7444554I528LAccording to our
product history this monitor was shipped to the customer, brand new, as we received it from our vendorThere is no record here of any other owner.While it is Dell's responsibility to help the customer resolve this at this late date, we have reached out to them for assistanceWhen we have a substantive reply, we will contact the customer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is for everybody to see how B&H Customer Service worksHands offYou help yourself! They are not willing and nit going to help you if you buy a faulty thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** *** *** ***
*** *** *** ***On June *, we emailed return authorization *** to the customerWhen we have received and processed the return a refund will be issuedAs a courtesy we will overlook our requirement they be in unused as-new condition-- Henry P***B&H Photo-Video
July *** 2017Revdex.com complaint #***B&H Web No: ***As a courtesy I emailed Squaretrade on this customer's behalfSquaretrade has agreed to ship the Olympus Fisheye Tough Lens Pack back to the customer-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H's response was the same as previously made on Jan * and ignored the additional facts presented and documentation provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on *** preparing for this complaintit still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift cardI already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anywayI want my money back because I never received the power supply in adequate timeI still haven't received it, and it's been over a weekTo clarify once more, I only want my money back, and that is all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer is certainly entitled to his opinion but nothing said alters the facts, one of which is that no matter what took place in the past the present situation is that the Panasonic 25/lens is available for If the customer wishes to purchase one at that price, he is welcome to do so-- *** ***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H Web No: ***The *** credit card the customer attempted to use when this order was placed has been declined by the bank which issued itThey do not reveal the reason for this to us, but it has been declined neverthelessWhen the customer contacted
us we offered to hold a three-way telephone call with him and the bankHe replied with an email forwarded from the bank saying they would accept an authorization release formThat was earlier todayHis complaint to the Revdex.com was delivered at the same time, before we'd had a chance to act on this at all.The bank which issued the customer's *** card has declined the transactionThe customer was advised to call us at ###-###-#### or ###-###-#### and ask to speak to the Verification departmentUntil he does, we cannot complete this transaction because we do not have payment and payment has not been made available to us-- *** ***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and
shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demoWe had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process-- *** ***B&H Photo-Video
*** *** *** *** ***
*** *** *** ***The customer purchased a new, unopened, ASUS X555LA-DB15.6" Notebook Computer, B&H # ***The purchase date was December *, Our return policy time period has expired.The Asus Limited 1-Year Warranty has expiredNo
refund will be issued-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October **, 2017, under B&H ***, a refund in the amount was issued to the customer's *** account.-- Henry P***B&H Photo-Video
June *, 2016Revdex.com complaint #***B&H Web No: ***The customer purchased a ELSK150XHW= Elite Screens SAKER/WHT 150"-E12/16:- MAX WHITE FGDue to an error, which we regret, the item was mis-priced on our web site at $Our site include the disclaimer, "Prices, specifications,
and images are subject to change without noticeNot responsible for typographical or illustrative errors."The correct price for this product is $1199.00.We could not honor the $price but as a courtesy agreed to sell this item to the customer for the discounted price of $The customer accepted this offer and the ordered item was shipped and has been deliveredNo further adjustment will be made.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
BH fails to understand the basis of offer and acceptanceThey offered the Fuji XT-with a choice lensesI ordered, paid with ***, and they accepted my money and gave me an order confirmationIt does not matter at this point what BH wants to doWe entered into a contract that they unilaterally brokeThis is fraudulent behavior and illegalOffer and acceptance Mr P***You would do well to honor the contracts that you enter intoNowhere on the website does it specifically state on your website "orders placed with BH are only offers to conclude a sales contract".The only thing BH offers up to the public is "BH does not warrant or represent that the site's content is accurate"....etcThat is laughable weasel language that would allow you to operate as you do, unilaterally and outside of contractual lawNY Attorney General Eric Schneiderman may now have to remind you of your lawful obligations.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***