ILMG Inc

Initial Business Response /* (1000, 5, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited to your...

account.
This case is solved.

Initial Business Response /* (1000, 5, 2016/01/04) */
Sir or Madam,
If you did not have money taken out of your account, then your order did not go through. After searching through our systems with the email and name that you have provided, we have zero information regarding this "order". ...


If you would like to order please contact us.
This case is solved.

Initial Business Response /* (1000, 5, 2016/01/04) */
Dear customer,
Your item arrived at our USPS destination facility in SPRINGFIELD, MA XXXXX on January 4, 2016 at 11:45 am. The item is currently in transit to the...

destination.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/16) */
Items where delivered on Dec 12.
Tracking Link - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Tracking Number -
XXXXXXXXXXXXXXXXXXXXXX
Thanks
Initial Consumer Rebuttal /* (2000, 7,...

2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a complaint to the Revdex.com. I received an email stating it was shipped. The company needs to communicate better with their customers.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was shipped Dec 21st, in/at...

the mailbox where you specified the order to be delivered.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday...

season.
I see that Your item was delivered in or at the mailbox at 8:30 am on December 24, 2015 in [redacted].
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]
If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2016/01/13) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by UPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.

Initial Business Response /* (1000, 5, 2016/02/02) */
I see that your order has already been picked up by USPS and is on it's way. Please see tracking information below. see that your order has already been picked up by USPS and is on it's way. ...


https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox on January 2, 2016 , 1:51...

pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ILMG is a joke do not do business with them
they would not do anything until l contacted the Revdex.com and filed a dispute with my credit card
then they decided to ship the order
bad business with even worse customer service

Initial Business Response /* (1000, 6, 2016/01/21) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay. You will see movement on your package Friday the 22nd of January.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
I did finally receive my order, but only after the Revdex.com complaint was filed and they received it for their comment or response. I did and do NOT accept their response. Simply put, they ship only upon a Revdex.com complaint. Had I not filed a Revdex.com complaint I don't honestly believe that they would have shipped the product. Be VERY WEARY of this company. They really are lowlifes in my book. Also note that after the complaint was filed they shipped the product, but I had asked for a FULL REFUND. More proof that they really are out to scam people and cannot follow even the basic instructions. STAY AWAY FROM THESE SCAMMERS. I have the right to call them scammers as they would not have shipped the product without the involvement of the Revdex.com. Thank You Revdex.com as ONLY because of your involvement was I able to get any action from this company. They will eventually be out of business, as no legitimate business can operate this way and stay in business. Or they might morph into another company to continue the unusual practice of taking money from customers and not shipping the products until the Revdex.com gets a complaint. Then and only then are they using the Revdex.com complaint as authorization to ship. So get your complaints in people so you can get them to do what they promised to do! It simply will not happen without prodding.
Final Consumer Response /* (2000, 14, 2016/02/01) */

The company has issued a refund for the double charges. As I received the products ordered I...

cannot in good faith contest the money I have paid them. However, I believe that this company is very duplicitous in the way they conduct their business. Their advertising is misleading and they are not clear in the fees that are charged. If legal action is being contemplated against them please feel free to contact me.   Thank you.   [redacted]

Initial Business Response /* (1000, 5, 2015/10/29) */
Dear Customer,
You have been refunded as of 10-29-15 for $38.60, That will be back in your account within 5-7 Business days.
You signed up for the Membership when you bought your Targets on 9/21/15 and signed up for the 30 day Trail for $1...

more.
You have been canceled and refunded.
Have a fantastic rest of your day!

Initial Business Response /* (1000, 5, 2016/01/14) */
Hello!
We sincerely apologize for the inconvenience. USPS is recycling tracking number and has not been updating the tracking imagery when the items are sent out. We do have the correct address on the package and it has been picked up by USPS...

on 01/05/2016. If USPS has not delivered the package by Friday January 15th 5pm please contact us at XXX-XXX-XXXX or respond to this and we can either re-ship out the package again with a different carrier or refund the account.
Thank you

Initial Business Response /* (1000, 5, 2016/01/20) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by UPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent me a tracking number on Monday 1/18/16, I called them to ask them why they did that, seeing I cancelled the order on Thursday 1/14/16. I told them that I cancelled the order on Thursday, the rep said, I did not cancel the order. I talked to the supervisor, his name was [redacted], employee number [redacted] he said I did not cancel the order on Thursday also. I told [redacted] I wanted my money back and, that they should have never sent the package out. [redacted] said, he would be sent out that day, I did receive an email that night (Monday 1/18/16) stating that my refund was being sent out, [redacted] clamed I should receive it by Tuesday, I checked my account and my refund did show up on wed 1/20/16. There is to much hassle with this company, I will never deal with NGOA again.

Initial Business Response /* (1000, 5, 2016/02/15) */
USPS has your package and its on its way. Please see tracking link below. If you have any questions about the whereabouts of your package, you will have to contact your local postal...

office.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄

Initial Business Response /* (1000, 5, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered on January 2, 2016 , 12:09...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was promised the items would be delivered in time for Christmas, but of course they were not. they were delivered the beginning of January and everything seems to be working fine. thank you for your support. I will never order from this company again.

Final Consumer Response /* (2000, 8, 2015/12/21) */
My order of two flashlights arrived yesterday 12-18-15.

Initial Business Response /* (1000, 7, 2016/01/18) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.