Indiegogo

Complaint: ***I am rejecting this response because:
You claimed that it is the Campaigner's responsibility to fulfill perks, but the policy you sighted does not actually say anything will happen to the Campaign Creator when they don't fulfill perksYou also fully lay the blame at the backer's feet when things fall through, in this case, the Campaign Creator was a trusted member of the Horror Writer's Association when he created his campaign.
After he took 18,dollars from backers, he was kicked out for not fulfilling the perks promised in this campaign, along with doing a lot of other shady aspects about his business and his conductIt was not something anyone could have predicted would have happened
Sincerely,*** ***

We understand the Organizer’s concern, and apologize for any frustrationFunds are typically disbursed on a monthly basis, and within business days of Fundraiser closing- assuming that the bank account information is complete and accurateIt is possible however, for delays to occur due to
incomplete or invalid bank account informationSuch delays as this are outlined in our Help Center: ***
In this Fundraiser’s particular case, the funds were disbursed to the fundraiser’s bank account, using the information they added to their fundraiserHowever, the disbursements were returned with the reason "No Account Found." Usually, this means that the account number provided does not exist or is not on file at the receiving/beneficiary bankIt may be as simple as a typo upon entering that caused the issue
We are typically notified within - days after the disbursement date, at which point we will ask the Organizer to re-submit their bank account informationOnce the campaign owner has updated their bank account information, we attempt to disburse their funds again in the following week’s disbursement round
We are happy to see that this organizer has since updated their bank account informationWe have recently re-disbursed the Organizer’s funds again in the past week and are in contact with the campaign owner directly in order to confirm the receipt of their funds

We appreciate this customer bringing this to our attention.
In reviewing their transaction history, we see they have had a chargeback processing on their transactionHowever, it's status has been updated on Indiegogo this month- after we received confirmation from the payment processor as to
the final outcome of this chargeback.
As the order is reinstated on this backer's account and the campaign, the chargeback is no longer pending or on-hold on the Indiegogo platformThe campaigner and backer are welcome to work out this issue between their two parties

Complaint: ***I am rejecting this response because: We have all tried to reach out to the campaign owner with no responseAlso I am unaware of any contact information that was provided, none less the ticket provided was not mineAlso the campaign owner violated your own
terms of use in regards to communicationWhen will Indiegogo reach out to the campaign owner on behalf of the disgruntled contributors for an explanation? And if you did, please explain the response you have receivedThank you!Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As per the first attachment a charge for $was made by Indiegogo on September 3, The charge was for the backup camera supposedly to have been shipped by November I received it last week from NondaI contacted Nonda for returning the camera as it did not meet my expectations as described by Indiegogo on their web siteNonda claims I did not order from themPlease see the attachment. Sincerely,Ramana ***

My *** is that indiegogo shields shady business practices like that of *** *** *** with its refund policyCompanies like that give indiegogo a bad reputation You leave me with no means to get refunded...or a finished product which is now obsolete due to too much time passingPeople are misled that their campaign contributions aren't necessarily a donation ...but a purchase for a promised product, on a promised estimated product shipping date Company's like *** lied and do not ship product when promised...only to string along customers for over a year so that they don't have to refund, and no credit card company will assist in a refund because to much time has passedAll *** had to do is string you along and when too much time has passed, they are free and clear to keep all money, and never have to ship out a promised product Indiegogo's policy has created a safe haven for crooked business practices to take advantage of consumers *** also continues to ignore me and does not reply, refund, or acknowledge me creating a terrible indiegogo customer experience full of frustration *** and Indiegogo together have created the worst customer experience I have ever had, with no recourse from a ripped off consumer stand pointHow is this fair? No policy can justify this
***: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/03/15) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themContributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for
various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or not come to fruitionWe recommend each contributor complete his or her own personal vetting process before deciding to contribute to any campaignWe have tips on how to evaluate a campaign, as a starting point, in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundWe also understand from this campaign's recent update that they will be working directly with contributors to facilitate a resolution to their concernsWe recommend this customer review said update and get in touch with the campaign owner, directlyThe update can be seen, here: https://www.indiegogo.com/projects/nanoplug-the-world-s-first-invisible-hearing-...⇄ /> By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions
Initial Consumer Rebuttal /* (3000, 7, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company lied right from the start, the NanoPlug team hasn't replied or given any refundsTheir most recent communication was to offer refund taxed very heavily without valid proof or reasonThere is a team of us sharing knowledge on a private forum as in the link to the site on indiegogo has had very good information from one of the NanoPlug members saying he got scammed tooThis of course was all deletedGood thing we created a private forum and kept copies of everything
Please refund me on the same premise you did another forum member, same investigation should yield the same results
"We've finished our initial investigation regarding your disputed transaction of $from INDIEGOGO XXX-XXX-XXXXDuring our investigation, we notified the merchant of your request and asked them to respondAt this time we have either not received a response from the merchant, or the response we received did not validate the chargeAccordingly, we are resolving the dispute in your favorWe have adjusted the temporary credit we previously applied to your account to reflect that it came from INDIEGOGO XXX-XXX-XXXX and have sent the merchant a second notice."
Final Business Response /* (4000, 9, 2015/03/26) */
We understand this customer has additional concerns regarding this matterThe quote posted from this customer is not from Indiegogo and we cannot comment on messages sent to other contributors by third party sources
That said, as previously outlined, contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by IndiegogoOur Terms of Use (www.indiegogo.com/about/terms) states: "Contributions, including the Service Fees portion thereof, are not refundable."
As such, we recommend this customer get in touch with the campaign owner if interested in receiving a refund
Final Consumer Response /* (4200, 11, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Nanoplug.co website has had all info removed from itFurther, a Whois search, shows the Nanoplug website was closed down so no email could pass *** on March 16, NANOPLUG told people to email her requests for a refund- but obviously now, no mail can pass *** Exhibit Ex d 5a: website as it looked a few days agoAll previous info is now gone
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2003d%205a%20Nano%20Scr...⇄ /> See Exhibit Ex d 5b: website WHOIS analysis from end of February showing nanoplug.co was active
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2003d%205b%20nanoplug.c...⇄ /> See Exhibit Ex d 5c: website WHOIS analysis March showing nanoplug.co was not allowing trafficEmail shutdown
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2003d%205c%20nanoplug.c...⇄ /> Countless people have requested a refund from her, and to date, no one has reported to have received a pennyThe only people who have claimed to have gotten their money back was by the charge card company protecting their customers- not by Nanoplug, and not by Indiegogo
From an update: "...we hired China company who can do that...and it is similar as Bee that has the same functions, the design is similarAlso, aid has the same chip and the same function as well as Bee2." But the included photo was clearly a BEE II!
The Bee II, referenced in text and shown in a photo in the Nanoplug update, is of Chinese origin
It is NOT tiny in size to fit hidden in ear canal, is NOT user programmable, does NOT have rechargeable batteriesThe BEE II is a cheap listening device that is a far cry from the user-
programmable, state-of-the art equipment that purchasers were first shown and promised
BAIT AND SWITCH FRAUD
See Exhibit Ex a: Nanoplug updates showing the switchhttps://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2004%20a%20Nanopl...⇄ /> See Exhibit Ex b: website showing where scammer probably got the image jpeg she used
showing the "new" Nanoplug- which is really just a BEE II
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2004%20b%20Screenshot%2...⇄ /> See Exhibit Ex c: A direct comparison showing Nanoplug updates image and the image of a BEE IIClearly this is the SAME image
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2004%20c%20image%20comp...⇄ /> In fact, when purchased in quantity, the BEE II may be purchased from the Chinese company ALIBABA.COM for only FIVE dollarsYes, FIVE dollars!
See Exhibit Ex d: Alibaba website showing BEE II can be purchased for $in large quantity
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2004%20d%20Alibaba%20Sc...⇄ /> Thus, since evidence suggests that NO working Nanoplug ever existed to start with, the owner
has clearly engaged in a "bait and switch" scamThe bait was a revolutionary NanoplugThe switch was a $cheap BEE II
See Exhibit Ex e: Nanoplug vs BEEWhat was promised vs what is the substitute
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2004%20e%20Nano%20vs%20...⇄ /> I contacted Nanoplug again through the Contact link on Indiegogo and requested a full refundI also sent an email to the advertised addressI have heard nothing back
https://www.indiegogo.com/trust
They claim to be able to detect fraud
They claim to want people to report fraud (Nanoplug people have REPEATEDLY reported this)
They claim to "review" and "take action" but even with all evidence, they refuse to protect those
scammedThere is NO EVIDENCE Indiegogo has done ANYTHING except take people's money
One of the product designers on the team, a Mr*** ***, states that he received someunassembled components but had no means to verify their functionalityHe also states that he was never paid for his work on the project (5%) and now believes his former employers are dishonestHe further stated that he made the videos at the direction of the Nanoplug owner, including the use of actors as opposed to real people with a real Nanoplug to test
See Exhibit Ex c 1: postings by *** ***
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2003c%201%20Jongha%20Po...⇄ /> See Exhibit Ex d: Nanoplug "development team" from Indiegogo site- this info is now GONE.The two people of importance are Nevena Zivic and the designer she *** ***
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2002%20d%20Nanoplug-Tea...⇄ /> The Nanoplug owner actually removed negative comments from her Indiegogo site as an attempt
to stem the growing criticismIncluding and especially, the posted comments of *** *** (her
designer/promoter) who says he now believes he and all of us have been scammed
See Exhibit Ex c (mentioned above): postings by *** ***These postings have all been
deleted and may not be found on the Nanoplug Indiegogo comments page
Further, she has removed access to the videos promoting the productYou can no longer play
them from the Nanoplug sites
Furthermore, I assert that Indiegogo actually FASCILITATES fraudThey encourage people to always "communicate with the project people." But in this case, when buyers asked challenging questions on the Nanoplug public discussion board, noted inconsistencies, requested proof for dubious claims, and even made accusations- the Nanoplug people were allowed to DELETE those comments
This is a contradiction in Indiegogo's stated purpose of communication and protection.And worse still, this action HELPS people commit fraud using IndiegogoIndiegogo is culpable,The platform is RIPE for fraud
When people were reporting to Indiegogo that there appears to be fraudulent activity with Nanoplug, and those reports increased- Why did Indiegogo
allow the Nanoplug people to DELETE the Nanoplug Team page?
thus allowing the scammers to hide their identities? If Indiegogo REALLY wanted to
protect consumers, they would have a mechanism in place to archive evidence and prevent deleting evidence and information by the scammers
And lastly, Mr*** *** did in fact file a fraud report with Indiegogo all the way back on November 21st This again is damning evidence that Indiegogo was warned that that the Nanoplug project
was fraudulent
See Exhibit Ex 06: Indiegogo email to Mr*** (victim) showing they received his fraud report and were aware of potential problems as far back as November 21,
https://dl.dropboxusercontent.com/u/XXXXXXXX/Nanoplug/Ex%2006%20First-Red-Flag-I...⇄ /> This was when the fundraising for Nanoplug was still open
As an end result, despite Indiegogo's claims of Trust and Fraud protection, the reality is that
they are assuming no responsibility at all and their claims of protection for users of their site
are worthless and even farcicalAll of the evidence I shown indicates they actually aid
and abet FRAUD! I am not accusing Indiegogo of fraudBut the evidence shows they turn a blind eye and do nothing- thus aiding and abetting the fraud of othersAll while they promise to protect users of their site
Given the fraud described above, I am writing to request redress in the form of a full refund of
the money paid to Indiegogo, Nanoplug's effective representative, promoter and sales portal
Victims of this malicious fraud have been meeting together and sharing information in an effort to get their money back, without whom I would not have had the information provided above and other things not included but links can be provided

Complaint: ***I am rejecting this response because:
Moonshine Crea the originator of this Indiegogo campaign is not responding to my emails or wish to
receive a refund for my contributionIndiegogo should be held accountable since the total amount of contributions Kis huge +$At least Indiegogo should file a class action suite on behalf of their contributors and recover the losses for this kind of fraudAppearantly Indiegogo has had many of these kind doubious campaignersI would not be surprised if this is already known to Revdex.com?
This is already the 2nd time I have been scammed at Indiegogo.
Very disappointed !
Sincerely,*** *** ***

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them,
and in turn allows backers to help fund ideas they'd like to see come to life
It is important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: ***
In reviewing the campaign in question, we see that the campaigner has posted an update just days ago, outlining where they are in the process of developing their project and state they are working out issues with prototypingWe recommend this backer review the updates tab for the most up-to-date information from the owner of the campaign:***
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy ***, and in our Terms of Use* *** Therefore, this contributor will need to reach out to the campaign owner to request a refund, directlyAny refunds will need to be worked out directly between the campaigner and the contributor

Initial Business Response /* (1000, 5, 2015/02/03) */
Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and
payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms)
In order to maintain the openness of our platform while protecting the security of our users, we have comprehensive fraud algorithms and verification procedures to confirm the legitimacy of all campaigns and transactions processed through www.indiegogo.comRegarding the campaign in question, it was temporarily suspended for review but has since continued fundraising
The campaign is available to be seen on our platform and the owner has received all funds raised to this campaign (minus applicable fees)Given that this campaign owner has received all funds raised, they are obligated by our Terms of Use to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions
Finally, contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/termsWe recommend that the contributor reach out directly to the campaign owner if he or she is interested in receiving a refund

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign
As has previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur*** ** *** outline:
"Refunds
Contributors may request a refund from Indiegogo before the end of a Campaign hereFor Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within days of the contribution, hereContributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds."
Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered thereinAs such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directlyWe are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication
We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner

Initial Business Response /* (1000, 5, 2015/10/06) */
We understand that this customer has some concerns regarding their disbursement of funds from their Indiegogo Life Fundraiser
Our Help Center article
(https://indiegogolife.support.indiegogo.com/hc/en-us/articles/XXXXXXXXX-When-to...⇄ outlines, "you can expect to receive your first disbursement approximately days after your fundraiser begins, provided you've added your bank account information,"
Our records show that this customer's funds have been disbursed to the bank account on file, and were disbursed within this window of timeThis customer should have also received an email notification when the funds were triggered for disbursement

Initial Business Response /* (1000, 5, 2015/07/29) */
Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and
payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication
By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to the campaignI received a message that explicitly stated that I would receive a refund, through Indiegogo, and then nothing happened and nobody responded to my inquiriesIndiegogo took my money, which the campaign said they should not takeIndiegogo never addressed my concerns and never even attempted to resolve the issue
Final Business Response /* (4000, 9, 2015/08/23) */
We understand this customer has additional concerns
As previously outlined, contributions are not refundable by IndiegogoOur Terms of Use (www.indiegogo.com/about/terms) states:
"Contributions, including the Service Fees portion thereof, are not refundableIf a Campaign Owner is unable to perform on any promise and/or commitment to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include the issuance of a refund of Contributions by the Campaign Owner."
As such, this contributor should work with the campaign owner if they are interested in requesting a refund
That said, we have also reiterated our refund policy to the campaign owner to ensure they are aware of the policy, our Terms of Use, and whose obligations refunds are
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an e-mail that clearly stated I would receive a refundThe campaign owner had not responded to inquiries, and Indiegogo has disregarded me completelyThis response is not a response, it completely ignores me

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life
It is important to note that contributing to a campaign on Indiegogo is not the same thing as making
a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: ***
In reviewing the campaign in question, we see that the campaigner has posted an update just days ago, outlining where they are in the process of developing their project and state they are working out issues with prototypingWe recommend this backer review the updates tab for the most up-to-date information from the owner of the campaign:***
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy ***, and in our Terms of Use* *** Therefore, this contributor will need to reach out to the campaign owner to request a refund, directlyAny refunds will need to be worked out directly between the campaigner and the contributor

Initial Business Response /* (1000, 5, 2014/09/09) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themContributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for
various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, in order to facilitate communication between the two parties we have shared the campaign owner's contact information with this contributor
By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions
We have been in contact with the contributor to help facilitate communication between the two parties

Complaint: ***I am rejecting this response because:
It's very simple I paid in expectation of receiving goods in the time frame specified in the campaign This has not happened
The campaign owner will not respond to contact or requests for refunds Indiegogo does not offer any recourse for this
Indiegogo indicates the campaign owner recently posted an update explaining the delay Excuses don't get it done The campaign owner posts an "update" about once a month apparently to keep up the illusion that they are actually intending to deliver a product but I no longer think that is the case.
If I ever expected to receive delivery of the computer sticks that I ordered then I would drop the complaint But at this point I and many of the other backers of this campaign simply believe that the campaign owner has no intention of ever supplying the goods we paid for Check some of the comments here: ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I bought the perks through INDIEGOGO and according to the terms and conditions is I am eligible for the refund if the campaign owner never resolve nor doesn't want to be part of of this resolution after the campaign ended and if I never get my perksOn top of that, INDIEGOGO hold my order since INDIEGOGO IS THE ONE WHO MANAGES MY ORDER AND IF THEY HOLD THE ORDER THAT MEANS INDIEGOGO RELAYED THE ACTION NOT TO SHIP MY ORDER TO THE CAMPAING OWNER therefore Indiegogo is also liable why the order I paid was never shipped to meI attached the image to show how Indiegogo is also part to blame since they hold my order and never shipped to meAll I want is my money backIf you cannot provide or make the campaign owner who signed up for the Campaign through Indiegogo ship my order then I think it is just and also rights of the customer to get their hard earned money back that you took.Sincerely,*** ***

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows Backers to help fund ideas they'd like to see come to lifeFunds can be be raised for a wide range of projects in accordance with our Terms of Use
Indiegogo’s
Trust and Safety team routinely reviews campaigns based on automated and manual techniques using multiple data pointsIn addition to these routine reviews, our team also investigates real-time feedback and concerns from our users and partners as new information comes to light
In this case, our Trust and Safety Team reached out to the campaigner for additional information as a matter of a routine reviewWe understand that this campaigner has since created a campaign on a different platform and has requested to have the backers refunded and the campaign closedRest assured, the backers have already been refundedRefunds were issued on January 25, 2017- please note it may take up to business days to see the amount reflected as a credit on backers' credit card statementsThis campaign is also been closed
Indiegogo and its Trust and Safety Team strives to promote a positive experience for all users, and facilitate timely communication and trust between our campaigners and backersWe appreciate this campaigner's understanding, as well as their feedback about their experienceWe'll be sure to share it with our Team

Complaint: ***I am rejecting this response because: Indiegogo stopped answering me I've asked multiple times to follow up with me on what EzeeCube responded and they do not answer EzeeCube also stopped responding and keeps telling me to buy another part I would like more assistance in contacting EzeeCube to resolve this issue.Sincerely,*** ***

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign
As has previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur Terms of Use outline:
"Refunds
Contributors may request a refund from Indiegogo before the end of a Campaign hereFor Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within days of the contribution, hereContributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds."
Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered thereinAs such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directlyWe are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication
We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner