Indiegogo

***: ***I am rejecting this response because:
*** has contacted me, and allowed me to get a refund*** on the other hand has notThey ignore my responses. Sincerely,*** ***

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life
People can raise money for various things, and be at various stages of their projectContributors are
backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionCampaigns are run by their individual campaign owner’s and not by IndiegogoAdditionally, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy ***, and in our Terms of Use, ***
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life
It is important to note that the nature of crowdfunding
(***) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: ***
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy ***, and in our Terms of Use, ***
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeOur Terms of Use (***) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states,
“Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk."
With that said, we have been in contact with this contributor to explain our Terms of UseWe have also shared the campaign owner’s contact information with this contributor in an effort to facilitate communication between these two parties
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund.However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund

Complaint: ***I am rejecting this response because:
A partner of the Indiegogo Incfrom the company partner page *** *** intentionally gave instructions now known to be in violation of the Indiegogo terms of use in order to have the campaign removedIndiegogo have since removed the partner from their partner page and responded saying they are not affiliated with any consulting firmThey have also allowed campaigns which are clear copies of parts of my campaign to continue to run on the site despite my numerous complaintsIf my campaign is in violation of the terms of use why do I receive emails from members of staff personal email address reaching out suggesting I should sign up for certain opportunities with other indiegogo partners because my campaign would be a perfect fit
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
Heather Groves I have tried to contact the other person listed, and they keep directing me back. No one will help me, and I'm getting no responses from anyone. How is ok to sell a product and contact is made, but everyone points the finger to someone else to deal with. You have a contact. I should get my money back

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life
It is important to note that contributing to a campaign on Indiegogo is not the same thing as making
a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: ***
Regarding this customer's refund request, our records show that these contributor’s contributions has already been sent to the respective campaigner, which means that a refund can no longer be issued by Indiegogo in both of these casesLearn more about our refund ***, and in our Terms of Use* ***
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication
Finally, we also highly recommend that this backer review each of the campaign page updates tabs for the most up-to-date information from the respective campaign owners (the party solely responsible for their campaign and fulfilling any perks offered.)
*** ***
***: ***
Each of these two campaigns have posted an update within the last two weeks with an update on their manufacturing process

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life
It is important to note that contributing to a campaign on Indiegogo is not the same thing as making
a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: ***
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy***, and in our Terms of Use, ***
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeIndiegogo does not run campaigns nor offer perksRather, each crowdfunding campaign is run by the
individual campaigner who is solely responsible of their campaign, any offers or promises made therein, and distributing any perks they offer to Backers
It is important to note that the nature of crowdfunding ***) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectBackers are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: ***
Regarding this customer's refund request, our records show that this Backer’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy *** *** ** *** *** ** *** ***
Therefore, we recommend the Backer reach out directly to the Campaigner if they are interested in receiving a refund
Although we are unable to refund the Backer’s contribution, we have been in touch with this Backer and have shared the Campaigner’s contact information with this Backer in an effort to facilitate communication

Initial Business Response /* (1000, 5, 2015/09/08) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them
Contributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money
for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms)Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund

We understand that this backer has additional concerns on this matterWe are happy to help clarify
Our Terms of Use (http://***) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states:
“Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk."
Regarding this customer's refund request, our Terms of Use (***) outlines the following refund policy:
“Contributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds."
In this case, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund

Unfortunately, we have no record of accounts or fundraisers made from the email address under which this Revdex.com complaint was filedAs such, we are unable to share any further information about the contribution or disbursement in question While we cannot provide specific information for this
transaction and review, here is some general information we can provide: Indiegogo is an open platform which anyone can use to raise funds for any project, cause, or businessIn order to maintain the openness of our platform while protecting the security of our users, we have fraud algorithms and verification procedures to confirm the legitimacy of campaigns and transactions processed through www.indiegogo.comWhen any contribution is placed on hold for review, a notice is automatically and immediately sent to both the campaign owner and contributorThe contributor is prompted to provide more information for Indiegogo's internal review, and the campaign owner is notified of the status of the contribution and assured that further details are pending, depending on Indiegogo's final informed decisionOur Terms of Use (***) states that: “Indiegogo may attempt to verify your identity and other information you provided to us, and we may delay, withhold, reverse or refund any Contributions or other amounts without notice or liability in the event we are unable to verify any information to our satisfaction.” For more information on Indiegogo’s Trust and Safety, please see: ***

We appreciate this customer sharing this attachment with us so that we can see their correspondenceIn reviewing said attachment, we see that this correspondence was between this customer (whose email address is obscured in the attachment) and the owner of a campaign which ran on IndiegogoTherein the person filing this complaint requested that the campaigner unsubscribe them from the email list as well as any future mailings.
To clarify, Indiegogo is responsible for our mailing list and we conform to industry standard subscription settingsCustomers can unsubscribe from Indiegogo emails via their user profileInstructions are listed here:*** *
That said, Indiegogo is not responsible for emails or solicitations sent by third partiesWe do not have access to their subscription settings, nor to information about how they compile said email listIn the event someone is receiving unwanted emails, they will need to work with the individual sender of the email, not Indiegogo
Finally, to reiterate, in reviewing this complaint, the complaint is directed toward the Revdex.com and relates to this consumer's opinion about Indiegogo's Revdex.com rating as well as feedback about the Revdex.com rating system, altogetherThe Revdex.com outlines their rating system via documentation such as*** *** ***However, since this customer has questions or criticisms about the Revdex.com's system, we'd recommend this customer reach out to the Revdex.com directly to share any feedback

Complaint: ***I am rejecting this response because: There is no response from the campaign owner The only thing Indiegogo provided for us to contact the campaign owner was a 'company name' not the name of any real person, and an email which no responses are given We have no way to contact them or serve them court papers for a disputeDid Indiegogo collect any identifying information so we can do so? Did Indiegogo verify this is a real person conducting a real crowd funding effort? Can Indiegogo provide a verified address, a verified phone number, a verified contact name? Indegogo most likely does not ask for this information so they can hide behind the TOS that they claim washes their hands of any responsibilityCan Indiegogo provide any verifiable contact information so we can do what they hide behind in the TOS? It is obvious the campaign owners have violated the TOS by not communicating with the contributorsDoes Indiegogo not keep the contributor's interests in mind? or because Indiegogo got their cut of the contributed campaign they think they have no responsibility to the contributor/customers? Sincerely,*** ***

Revdex.com:
I guess Indiegogo is not willing to help me out. The item was for sale on their page and the project was already funded so there shouldn't have been a problem with inventory. Indiegogo is not helping me get intouch with the company. I will not be backing any other indiegogo projects again.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I placed an order for Clearly Canadian in May of (I made two transactions for two different orders) Now, years later I have yet to receive my product Instead, one order (the I sent to a friend) has been shipped, and she is also receiving a second case Me: I have not received an update or a case Instead, when I contact the company I get the run around and from Indie Go Go I get silence

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to lifeOur Terms of Use (http://***) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states,
“Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk."
With that said, we have been in contact with this contributor to explain our Terms of UseWe have also shared the campaign owner’s contact information with this contributor in an effort to facilitate communication between these two parties
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund.However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund

Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in
accordance with our Terms of Use*** Campaigns are run by their individual campaign owner’s and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner
People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point:***
As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiriesWe have been in touch with this contributor to reiterate this matter, as well as share the campaign owner’s contact information in an effort to facilitate communication

Initial Business Response /* (1000, 6, 2015/06/21) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themWe understand this contributor has some concerns about a campaign that ran on our platform
We see that this campaign owner
has been posting clear updates about the status of their project which we encourage this contributor to review, here: https://w***
That said, our Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perksPerk fulfillment is the full responsibility of the campaign ownerOur Terms of Use states,
"Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of othersCampaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to ContributorsPerks are not offered for saleIndiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the ServiceIndiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the CampaignUsers use the Service at their own risk."
We have been in contact with this contributor to explain our Terms of Use and clarify any other questionsBecause contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributorHowever, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund
We have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties
Initial Consumer Rebuttal /* (3000, 8, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo solicited me (I have the email to prove it) and portrayed this as a viable product with a promised delivery date of June All subsequent updates were merely excuses, alibis, and reasons for repeated delaysNow over a year after the originally promised delivery date, still no merchandiseIndiegogo never indicated that the product would not be delivered but indicated that refunds would be provided if it wasn'tIn fact, Indiegogo did provide refunds for awhile but stopped once overwhelmed with requestsIndiegogo also likes to bring up its manufactured terms of service when it suits its purpose but doesn't make those known until a refund is requestedIndiegogo is in violation of the Fair Credit Billing law (a federal statute) and is culpable in this matter and the only proper resolution is an immediate full refund of $
Final Business Response /* (4000, 10, 2015/07/07) */
We understand this person has additional concerns regarding this matter
Again, we see that this campaign owner has been posting clear updates about the status of their project which we encourage this contributor to review, here: https://www.indiegogo.com/projects/healbe-gobe-the-only-way-to-automatically-mea...⇄ /> We'd like to clarify Indiegogo's roleIndiegogo offers an open platform that allows campaign owners to raise funds for their projectIn turn contributors can fund projects that they'd like to help bring to fruitionIndiegogo does not run campaigns nor do we offer or fulfill perksInstead, the owner of the campaign is the party solely responsible for their unique campaign and fulfilling any perks offered through their campaign (https://support.indiegogo.com/hc/en-us/articles/XXXXXXXXX)Indiegogo doesn't guarantee that perks will be delivered or deemed satisfactory by the contributors, and the decision whether to contribute to a campaign is at the sole discretion of the contributorWe leave it up to the contributor to make his or her own judgment about a campaign's merits before making a contribution
Regarding a refund, Indiegogo's Terms of Use (www.indiegogo.com/about/terms) that this contributor agreed to before contributing to this campaign, states:
"Contributions, including the Service Fees portion thereof, are not refundableIf a Campaign Owner is unable to perform on any promise and/or commitment to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include the issuance of a refund of Contributions by the Campaign Owner"
Indiegogo does not moderate disputes- including those between contributors and campaign owners regarding perksAs such, if this contributor has questions about when they can expect to receive their perk, or would like to receive a refund, they will need to inquire of the campaign owner, directlyWe have previously provided this contributor with the owner of this campaign's contact information to facilitate communication so that they may work out a resolution between themselves and the owner of the campaign
Final Consumer Response /* (4200, 12, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo never indicated its alleged terms of service at the time the product was purchased and also indicated that refunds would be provided if the product was not delivered (previous proof of that was previously uploaded)Also, Indiegogo sent me an email solicitation for this product

Revdex.com:
Indiegogo has closed the campaignThank you!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***