iYogi, Inc.

To Dispute Resolution Team,   We were not able to contact [redacted] in order to arrange a call from the Expert team. As mentioned by [redacted] about the call, he would have received a call from someone trying to impersonate iYogi.   In our last response, we requested [redacted] to share the best time to reach him however as we did not get the requested information, no call was arranged from our side.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Douglas K[redacted]

Revdex.com:I basically have no choice, it cost me $125.00 to fix my computer. The compensation that Iyogi, offered and did send was a $25 amazon gift card. In so many words that was the only compensation that they were willing to p[redacted] with. I do understand that there was no way to prove that, iyogi did cause the damage to my computer, but I do not accept it graciously. Because prior to the engagement with iyogi, my computer did work well,  if it had not been for the Revdex.com logo on the web site I would never have considered utilizing that web site. I was unaware that iyogi, on its own accord did not tell me that they did not work with or for epson. They did say that they would look into the matter, of how my call was handled and that they did not do business that way. I guess that I will have to chalk it up to an expensive lesson learned.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]   Thank you for keeping us notified about consumer complaints via Revdex.com.   We sincerely apologize for the delayed response. We have processed the refunds for Seagate Backup Plus 5 TB External Hard Drive ($208.99) and Verbatim 8GB 97088 USB 2.0 Flash Drive($29.99). And [redacted] confirmed that he has received the refunds as promised. Kindly close this complaint.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I was not aware of the $29.99 for the PC Tuneup.. I would like that to be refunded as well and to sever all ties with IYOGI.
Sincerely,
[redacted]

Dear [redacted],   We sincerely apologize to [redacted] for the inconvenience caused. We would like to schedule a tech support call from the expert team at iYogi. We request [redacted] to share the best time to contact her over the weekdays and the weekends so that we can arrange the call...

for her.   Regards Active Response Team iYogi

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Complaint # [redacted]
 
You closed this complaint. They have yet to follow through.
 
I called twice Wednesday, but could not reach anyone. I left two phone messages.
 
These people called last Tuesday. They said give them five working days to put the money back in. Well, it still has not been deposited. I would be very appreciative if you could help us do something about it.
 
Thank you very much,
[redacted]
 
[redacted]
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We have got the confirmation from our fianace team that we lost this dispute as it was closed in the customer's favour which means the transaction was reversed. The money should have got credited into the customer's account by now. If it's not there then we suggest her to get in touch with her bank and get it checked by them.
Thanks
Regards
[redacted]

Dear Revdex.com,
The refund procedure has already been completed from our end. It's pending from the Total Defense' end. We will taking it up with them again and get them working on this case. Rest assured the customer will receive his money.
Thanks
Regards
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],   We requested [redacted] to share the check details, as we cannot do a direct refund to the card, the charge being very old. We once again request [redacted] to share the following details.   Name on Check: _____ Address: ___________   [redacted] can share the check details via Revdex.com or send an email to [redacted]     Regards Active Response Team iYogi

Dear [redacted],   We apologize to [redacted] and would like to inform her that we are checking the refund status with the team concerned. [redacted] will receive a direct refund in the next 5-7 business days (if not processed yet). If the direct refund is not successful, we request [redacted] to...

share the following details so that a refund check can be sent to her.   Name on Check: _____ Address: ___________   [redacted] can share the check details via Revdex.com or send an email to [redacted]
    Regards Active Response Team iYogi

At this time, I have been contacted directly by iYogi, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved
  They continue to contact me daily, but when I pick up, they either tell me to give them control of my computer, or either they, or I...

disconnect.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We are sorry for any inconvenience caused to the customer. We request the customer to call our toll free Customer Service number [redacted] and rest assured he will be assisted with the desired refund.
Thanks
Customer Service Team
iYogi

On Monday, Jan.*,2016 I received an e-mail attached to a message from the Revdex.com. It said iyogi sent me a check on Dec. **,2015. Yet attached to another e-mail I received from the Revdex.com on Dec.**,2015 was a message from iyogi saying the refund check may have been delayed due to technical issues. I am...

still waiting.

Dear Revdex.com,We would like to reiterate that we have already gone ahead and refunded the amount that the customer paid us. He hired us for tech service, didn't like the service so he got his money back. We shouldn't be dragging this case too long to waste everybody's time. We request the Revdex.com to close this case. ThanksRegardsART, iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. As you can clearly see, today is July [redacted] but according to iYogi, my so-called unlimited tech support starts from June [redacted] before the matter was even resolved. The resolution is not satisfactory to me but however, I have decided to declare the matter as resolved because I have already proved my point to the Revdex.com about how fraudulent iYogi is, as a company.Please do me and others a favor by publishing my complaint on your webpage so that others would be warned. Thank you very much for all of your assistance.
Sincerely,
[redacted]

To Dispute Resolution Services,   We have forwarded the check details to the team concerned and will prioritize the refund check.   Regards Active Response Team iYogi

Dear [redacted], We are not sure what the user is trying to achieve by sending response after response which does not contain the simple things we have requested, which are:        1. His iYogi Account ID, and        2.The registered phone number or registered email ID in our records. It’s really very simple. Either  [redacted] is a customer,in which case he must have the information we are asking for and absolutely require or he isn't a customer in which case there really isn't much we can do to help him. After all it is not inconceivable that a person uses two email IDs, and a different name to register an account. Once again we are stating this fact that with the information provided by [redacted] to the Revdex.com we cannot locate any account with iYogi.  We have gone back and forth on this case with the user making allegations and insinuations without providing real account information. We do not wish to deflect anything. We want to resolve this case. All we have asked is that the user provide documentation of his account with iYogi. Only after that can we investigate and do anything. If there is any email or photo that the user has sent to you as mentioned by him, please share it with us. The string that has been sent to us in the last response means nothing really and has been taken from two different software residual signatures. This is our very last response on this case. If the user sends his iYogi account information in reply to this then please forward that to us and we can do everything in our power to resolve the users problem. If however,he does not then he isn't looking for a resolution at all but is only making baseless allegations. In which case we will leave it up to you to decide this case as you see fit. RegardsActive Response TeamiYogi

Dear Revdex.com,
Thanks for the notification. we request the customer to call us on our toll free customer service no [redacted] or drop us an email on [redacted] and our representatives will help her with the refund process.
Thanks
Regards
iYogi