iYogi, Inc.

Dear [redacted],Thank you for notifying us of this complaint. With regards to this case we would like to inform you that the refund cheque of $99.99 has already been dispatched to the customer's mailing address. She should expect the cheque to arrive in the next couple of days. We apologize to her...

for any inconvenience caused.ThanksRegards[redacted], iYogi

Dear [redacted],This is
with regards to the complaint # [redacted] filed by [redacted]. We apologize
for the delay in delivering the product to [redacted] and hence as per his
request we have processed the refund of $621.99 back to the same card through
which it was paid. We would like to bring...

this to your notice that $621.99 was
paid on date to buy this product. As the refund has been processed today, we
request [redacted] to check for the refund in the next 50-7 business days. RegardsActive
Response TeamiYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dea[redacted],   We sincerely apologize for the inconvenience caused and would like to inform [redacted] that we have added his iYogi account to iYogi’s Do-Not-Call list. We assure [redacted] that he will not be receiving any more calls from iYogi.     Regards Active Response Team...

iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The  check has to be written to my name and sent to the address [redacted].
Sincerely,
[redacted]

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this the customer had also written to our Customer Service and asked for a complete refund of the amount she paid us. We have gone ahead and cancelled her contract with us and processed a complete refund. The money will get...

credited into her account in the next 5-7 business days.ThanksRegards[redacted]

To Dispute Resolution Services,   Thank you for keeping us notified about consumer complaints via Revdex.com.   We sincerely apologize for the inconvenience caused. We would request [redacted] to please confirm if she has received the check.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this case we tried contacting [redacted] to discuss this via phone however we couldn't reach her. So we request her to let us know an appropriate date and time when she can contacted in order resolve this.ThanksRegards[redacted], iYogi

Dear [redacted],Thanks for the complaint notification. This user has been our esteemed customer for many years now. It definitely is a very unfortunate situation if she is not happy with some of the recent events. We need a dialogue with her to understand this case better, discuss it at length and...

come out with a resolution favorable for everyone. We request [redacted] to let us a know a date and time when she can be contacted. Our concerned supervisor will call her to talk about this case and do the needful.Thank YouRegardsActive Response TeamiYogi

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I called them and still didn't agreed to have my money refunded! They say they will be happy to help and do the refund but instead they even try to keep me and offer me more things! I just wanted my money back! That's all 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Having been made aware that the number called is NOT that of their customer, Iyogi continues to call (three times early this morning starting at 0330 my time). 
 Iyogi may legitimately be trying to reach another individual but they will not be successful by continually calling the wrong number. Again, I request that this business stop calling me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
Thanks for notifying us of this complaint. With regards to this we had a word with [redacted]. She was kind enough to listen to us. We do apologize for the inconvenience caused to her. This is not the type of service we strive to deliver. As mentioned in her complaint, [redacted]...

doesn't want to continue her services with us and wants a pro-rated refund of the service fee she paid last year. We have an automatic system that calculates the refund amount. After entering the details, the pro rated refund amount has come out to be as $179.99 . The amount $179.99 will be credited back into the customer's account in the next 5-7 business days. We have already sent her an email regarding the same.
Thank you
Regards
Customer Service Team
iYogi

Hi [redacted],
Thank you for notifying us about the complaint. The customer was able to reach us at our Customer Service Department on [redacted] September 2014 asking for the refund. We understand that the tech concerns were not resolved by the Onsite technician and so the complete refund of...

$169.99 has been processed for the customer. The same will reflect in the card statement in the next 5-7 business days.
We request you to close the case from Revdex.com.
Regards,
Customer Services
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Complaint [redacted] has been resolved.    Although they promised a check in US Mail, iYogi credited our Discover card account for $99.99.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Their response does not surprise me. Yes they did refund my money, but whatever they did to my computer will cost up to two hundred dollars to fix. If you read other complaints about Iyogi on the internet, you will see that these type of complaints are common.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],   We apologize for the inconvenience caused to [redacted]. We have requested the team concerned to check the refund status and share the information with us.   We will contact [redacted] about the refund status once we have the update.   Regards Active...

Response Team iYogi

Dear [redacted],Thanks for the complaint notification. With regards to this case went ahead and carried out a thorough internal investigation to check the events that took place on the phone call. We have a dedicated compliance team who audited the call and shared their findings with us. We would...

like to inform you that no misconduct whatsoever was found from the tech's end. iYogi was branded properly wherever required and the customer was fully aware that she was talking to iYogi and not [redacted]. All the reported issues were fixed albeit it took some time to diagnose and resolve them. We take remote access of a customer's computer only after receiving the his or her authorization over it. All the necessary disclaimers are sent to the customer and it's only after she agrees to them, we can have access to the machine.The customer subscribed and paid for a one year plan with her consent. She was given all the necessary information she needed as far as her subscription is concerned. If she doesn't wish to continue the services , she can call our Toll Free Customer Service no [redacted] or send us an email on [redacted] . Her decision will be respected.We thank the Revdex.com for keeping us informed on real customer issues.Regards[redacted] , iYogi

Revdex.com: I have finally received my refund thank youfor helping me. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]