iYogi, Inc.

Review: I am having problems with my computer, I thought at first I am calling the right number I didn't realized it until I finish all the process and pay an amount of $199.99 which I was really surprise! I think it's really expensive!! I called and got into this company on 10/**/2014 and just after the conversation and talk with my fiancee, he thinks that they charge me too much. So I right away call them and request for a refund. I find it funny when they suddenly offers me different offers from extending another 6 months for free and I still insist of canceling. Until he offers 1 year free service extension and a refund of $20 in my card. Then from there I really get suspicious, why all of a sudden give a free year and a refund of $20 for nothing. I got nervous. When I check Revdex.com, I saw much of complaints and most likely the same as mine. And one more thing. They didn't told me all the services they have. They just told me this amount for such and such. And from reading the complaints, I see that there is much more cheaper than the price they offer me. And also they are selling me a product for $79.99 for TUNE UP which I saw from some complaints that they where charge for $29.99. And after our conversation, I even got a call and a voicemail that the product might change price and for now its $79.99 (THE TUNE UP) for the computer so I think thats absurd. It seems that they are pushing me to purchase the product.

I don't feel like its credible because of prices and their sudden offers of this and that. All I wanted is for my money back. They offer me $120 refund but I still feel thats not much from $199.99 that they take from me. I just feel not right. Just not right at all. Now I couldn't sleep for a night thinking of this.

I totally regret that I did something reckless like this. Without checking for it. I feel so bad! Really Bad!Desired Settlement: A full amount or atleast $179.99 because if you divide 199.99 in 12 months. Its just $16.66 a month! I didn't even last 24 hours!!!

Business

Response:

Dear Revdex.com,

Just like the customer did a few days ago, we request her contact our Customer Service dept on Toll free [redacted] again and get the refund processed from them. The reps there will be more than happy to help.

Thanks

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called them and still didn't agreed to have my money refunded! They say they will be happy to help and do the refund but instead they even try to keep me and offer me more things! I just wanted my money back! That's all

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,Thanks for the notifying us of this complaint again. With regards to this case we have gone ahead and refunded the amount that the customer has mentioned. Although our one time deductions of the services availed is around $79.99 but we have only deducted $20 from the total amount. We do though sincerely apologize for any inconvenience caused.ThanksRegards[redacted] iYogi

Review: This company has infected my computer by making it so their website comes up any time I access the internet. I never asked for that, I don't want that and I want it removed. What gives them the right to hijack my computer that way?Desired Settlement: Get rid of their malware on my computer and get rid of their ad when I access the internet

Business

Response:

Dear Revdex.com,

Thanks for the notification. We are sorry for any inconvenience caused to the customer. One of supervisors got in touch with the customer over the phone and addressed all the concerns.

Thanks

Regards

Review: I yogi was contacted in 10/2013 regarding computer problems. At that time service was authorized for a three year term for a total of $449.98 in various increments. The problems with the computer were never resolved after hours of phone contact with above company. The first technician failed to back up my data before starting action to clear computer and I lost all my business contacts, information in Act. Following 2 more weeks of other technicians working on computer, primarily trying to restore functions lost, ie printers etc, I disputed the payments made.

In the last 4 months I yogi has failed to refund my money, when contacted they repeatedly say dispute under review call back.

I either want a full refund or all issues resolved with my computer.Desired Settlement: Either a full refund of $449.98 or a working computer free if spam, virus etc.

Business

Response:

Dear Revdex.com,

The customer has disputed the charges with his bank. The bank takes it's time to check everything and after looking in it has resolved the dispute in our favour. However we are still more than happy to provide the required tech support for the subscriptions paid by the customer. We will help the customer in fixing all the problems on the computers and make sure they are working fine. The customer can call us on [redacted] and avail tech support whenever he wants.

Thanks

Regards

Active Response Team

iYogi

Review: On February [redacted] I purchase a contract for two years with Iyogi to repair my computer when it was not working

I had purchase a contract in 2012 I did not have a problem except they did not send me anything about a proof of purchase

so this time I ask them to e-mail me the expiration date and they did this was the only thing they sent me I ask them about a one year contract they told me they did not have that anymore because the internet 8.1 was causing so many problem that is

why I bought the two year contract about two week after I purchase the contract my computer had a lot of virus and it would not work I called a iyogi tech to repair my computer he told me I did not have a contract with them and he could not fix my computer and that I should call my bank and tell them because a fraud had occurred someone else was using there name so I got off the telephone and called my bank and told them what the tech had said they started a claim and put

two hundred and ninety nine cent back into my checking account the contract that I purchased cost me three hundred

and twenty nine dollars and ninety eight cent I told the claim examiner @ the bank that about the extra 29.99 they had

charge me but she could not find it I went on line last night and check my bank statement and found Iyogi had taken out

two payments one for 299.99 and the other for 29.99 the 29.99 was to syx total defense its a tech team for IYOGI I did,nt

no I had this extra service I was never told about it they also sent an e-mail to the bank stating they had sent me an email

about the subscription that I had purchased I never receive it when I called I iyogi they told me that I had filed a claim with the the bank and they were not going to help me they were the ones who told me to call the bank

Can you please help meDesired Settlement: just pay the bank the money that they put into my cheching account and give the 29.99 for the service that I did not no I had purchase

Business

Response:

Dear Revdex.com,

Since there is a dispute made by the customer, we as a company can't do anything regarding this case now. If the customer had called us directly instead of calling his bank and asked for a refund, we would have been more than happy in providing him with the same. We follow a 100% refund policy. The customer has to deal with his bank now and ask them to settle it and then when they send us anything in written, we will look into it.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The bank won the case for me iyogi had to return all of my money thank you so much for taking the time with my case

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received notice about multiple fraudulent charges against my debit card. Three of these charges were online purchases to this company. These transactions were made within the last 2 days. I called ###-###-#### and a rep refused to stop the purchase and delivery process, even after I explained that these were fraudulent charges and purchases. The lack of concern or willingness to assist leads me to believe this company may be involved in these type of fraudulent business practices

The only thing I received from this company was a reference # [redacted]. I would question whether this # is valid and worth anything. There was no other help forthcoming.Desired Settlement: To make these fraudulent charges go away and see the money back in my bank account. I am in the process of dealing w/ my bank and trying to recoup the $ 513.97 worth of charges, two separate charges of $ 254.99 and $ 258.98

Business

Response:

Dear

[redacted],

The refund for the said amounts has now been processed.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: IYogi calls me everyday and hangs up. When I call back it announces all lines are busy. I have no way to ask them to remove my name/#

I receive calls every day, usually bewtween 10 a.m. and 1 p.m. EST

WHen I answer, the call immediately is terminated. WHen I dial the number a recording comes on saying that all reps are busy and to call back later. I have attempted on numerous occassions to have my number removed by calling IYogi customer support and either wait times are astronomically long or I get disconnected after explaining my problem.Desired Settlement: I just want them to stop calling!!!

Please!!!

Business

Response:

Dear Revdex.com,

Review: As the representative walked me through step by step on how to fix my router, which I found out was incorrect, they continued to pressure me into giving out personal information over the phone and I informed them that I was uncomfortable providing that information over the phone. Then, when I mentioned that I would not be able to afford the services they wanted me to purchase they asked what I could afford. When I responded that I was not willing to pay for the services that they were offering because I know people who will provide them to me for free, they wanted to conference call them. When I said I will not do that, they proceeded to tell me how I will mess up the network if I do not allow them to provide the service. I continued to inform them that I will not purchase their service and the representative kept telling me he was going to transfer me to his supervisor so they can take my information in a secure way. I told him no and he kept going on about their accreditation and how I need to trust the company or they would not be first on a Google search. I ended up having to hang up on him. In which case, he proceeded to call me at 2 minute intervals 3 times so far.Desired Settlement: For the company to accept that an "I will not purchase your services" response as satisfactory to stop trying to get me to purchase anything and also not harass me by calling at 2 minute intervals.

Business

Response:

Dear Revdex.com,

Review: BOTH iYogi & Total Defense have been notified. But I was told if they reimburse they money that would be the end. Mind you neither have reimbursed us. IF BOTH places feel that is the end to this problem, then our world is in a worse shape then ever, were companies can commit FRAUD and not feel responsible in any way. On our Aug Bank statement we received a charge from a "TOTAL DEFENSE". They said I order a product. TRUE I was on-line and saw what I thought was a free trial, BUT when they asked for me to fill out an order blank and asked how would I pay, I clicked out. THUS the charge. I asked how did they get my name and more important my credit card #. They said they got it from iYogi. I called iYogi who said they don't keep # nor give out personal information. That was a lie. as they said at another time last yr. I brought a product there Tec Support recommended when they were checking out computer. As I found out iYogi buys products from "Total Defense" for there customers. I asked them WHY did they give out our information, they said BECAUSE I had ordered a product of there's. Mind our that was over 1 year ago. and that product was for 2 years. iYogi gave them my information including our card #. I told them they had no right, plus I was told they didn't keep card #. I was told the product I bought that covered 2 yrs. is automatically renewable, I said WHY, especially since I bought a product that covered 2 yrs. they should have caught that., instead of letting that automatically renew itself, and yet they still charged me, which they said they woud refund BUT haven't. I told them that "total Defense" said they would send a "Gift Card" for THER charge they made that went to our statement. I told them NO, To reimburse us by check. WE still haven't received that money from the charge the billed to us. I was told that what BOTH iYogi and Total Defense did was considered a FRAUD. IF iYogi gave out our information, and I don't care what reason they give for doing it, IT was still WRONG. By Total Defense getting my card #,NOT knowing me NOR asking permission was worse. Can anything be done with this 2 companies? I'm sure I'm not the only person who has been treated this way. Only to find out "SO WHAT" a slap on the hand. All they have to do when caught is give back the money.. SO SAD PLEASEEEEE can you do somethingDesired Settlement: Besides the refund, I would like an apology. I don't want to talk to them only to be told, I will get my refund, good bye. I'm still waiting for my statement, fearing there my be other charges. I F iYogi gave out our card # to Total Defense who else may they have given it out to? PLUS Total Defense accepted a person's number and made a charge on it without permission. Thank you [redacted]

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take all complaint/ feedback seriously as it helps in our endeavor to continually improve our services.

With regards to the complaint ID [redacted], we would first of all like to apologize [redacted] for all the inconvenience. We would also like to mention that iYogi doesn’t passes its customer’s info to any third party. We offer our customer’s Total Defense softwares and if they are willing to purchase it, the payment directly goes to Total Defense (via their payment gateway). As [redacted] was charged 39.99$ by Total Defense, we have escalated this matter to Total Defense and the amount of 39.99$ have been refunded on [redacted] Sep 2013 to the same card through which it was charged (Visa Card, last 4 digits: [redacted]). It may take 5-7 business days for the refund amount to reflect in the card/ account statement.

As we have received the confirmation by Total Defense that the refund of 39.99$ has been processed on [redacted] Sep 2013 to the same card through which it was deducted , we request you consider this complaint as closed and resolved.

We thank you for keeping us informed on customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Business

Response:

Dear [redacted],

This is my experience with IYogi.
I know very little about computers. What I do know is when I turn on my computer I expect it to work perfectly for me each and every time day or night. However, in the real world there are issues. Whether it be security, software, etc., IYogi is there to handle it. They are very good about listening to you to narrow down the issue you might be having. IYogi gives their whole heart into satisfying each individual customer. In the three years I have been using IYogi I appreciate being able to reach them 24/7. They are the perfect rescue team. Every technician I have experience with is totally knowledgeable, patient, thorough and efficient. Thank you IYogi for ensuring you have such great team members.

Review: Billing Issues

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a $299.00 refunded back to my [redacted] credit card.

Consumer

Response:

Yes on October 12, 2014. Iyogi charged my [redacted] Master card $299.99. I did not authorized this charge to my credit. card. I would like this amount charged back to my credit card. Thank you for your cooperation.

Business

Response:

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this we tried reaching out to [redacted] on his phone to discuss this case in detail however we were not able to contact him. We request [redacted] to call us on our Toll Free customer service no [redacted] to speak with our representatives and get this issue resolved. He can also send us an email on [redacted].ThanksRegards[redacted], iYogi

Review: On 10/**/14. iYogi automatically renewed by subscription by taking $249.99 from my bank account via my debit card unauthorized. I have contacted iYogi on 11/*/14 stating I did not want to renew and was told that email was sent prior where I was to "check the box" if I did not wish to renew. I never received such and email, my present subscription does not expire until 01/**/14, and I want my money back. Please intervene for me.Desired Settlement: I want the $249.99 which iYogi removed from my bank account unauthorized to be replaced. I do NOT wish to renew with this company.

Business

Response:

Dear Revdex.com,Thank you for this notification. With regards to this complaint we have already gone ahead and refunded the amount that was charged to this customer. The money shall get credited into the customer's account in the next 5 working days. We apologize for any inconvenience caused.ThanksRegards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been using iYogi, for a year now. The service is totally great. you don't have to worry about the company. they are very honest, above suspicion, and very knowledgeable.
whatever your problems are with your PC, they can fix it.

I have had iyogi for about 2 months now. They have fixed about 5- issues I had with my software. They are very knowledgeable and really get to the root of your problems. I paid almost $400 for their top plan which includes support on 3 PC's and 2 mobile devices for 5 years (and beyond until it/they die). For that price I get help with any software issues that I might have and of course their VERY good anti virus protection that really keeps harm away. They use [redacted] Security Essencials for the most part but its is super mode. I love having unlimited 24/7 support when I need it. I am a business professional so having all my devices working is VERY important to me. I HIGHLY recommend their services! With a Revdex.com rating of A+ they cant be too bad. Technicians are of [redacted] decent but their English is very good and the people are very polite and friendly. Just be advised that when they remotely control your computer in order to fix it, it can take 25-30 mins to fix your issue. So give yourself some time to sit and watch them as they work and chat with you. If you want peace of mind I highly recommend!

Great customer service very helpfull.

Review: iYogi scheduled 4 appointments with us to come fix our computer. After not showing up for our first 3 appointments, a service representative finally showed up. He was unable to complete the repair. I called the company and asked for a refund for inability to complete the job hired for. They refused but sent out another service rep. The service rep came out and again failed to repair the computer. While the service rep was still at our computer we called again and asked for a refund. They refused and offered 3 years of service instead. We refused and will never do business with this company again. They are con-artists and unable to live up to any business standards.Desired Settlement: I would like a refund for services unable to be completed

Business

Response:

Hi [redacted],

Thank you for notifying us about the complaint. The customer was able to reach us at our Customer Service Department on [redacted] September 2014 asking for the refund. We understand that the tech concerns were not resolved by the Onsite technician and so the complete refund of $169.99 has been processed for the customer. The same will reflect in the card statement in the next 5-7 business days.

We request you to close the case from Revdex.com.

Regards,

Customer Services

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On ** July 2014, I, [redacted], purchased services from IYogi. They were to install software (McAfee AntiVirus) and remove viruses from my computer. My computer does not work after they installed the software and allegedly removed the viruses. I contacted them about this problem but have not received any remedy. I want to be reimbursed for the credit card amount of $399.99.Desired Settlement: I want to be reimbursed for the credit card amount of $399.99. They should also pay $100.00 for repairing their negligence.

Business

Response:

Dear Revdex.com,

We have not been able to get in touch with the customer over the phone. The customer can call us back on our Toll free Customer service no [redacted] in order to discuss this and get it resolved.

Thanks

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would prefer the company submit their response to the Revdex.com. The company needs to provide a refund of $399.99. They also need to reimburse me in the amount of $175 for repairs. A complaint has also been filed with my states attorney general's office.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We have not been able to contact this customer despite our repeated attempts to do so. So now as per the customer's request on here, we have gone ahead and processed a refund of the complete amount ( $399.99 ) that he had paid us. The money will get credited into the customer's account in the next few days. It's unfortunate to lose a customer and not able to talk through all of this with him but we think as a company we are ought to respect a customer's decision to continue or cancel his services with us.

Thank You

Regards

Active Response Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September **, 2013 IYogi billed me $469.99 for a service contract for my Ipad and laptops. Then on November **, 2013, they billed me again the same $469.99. The customer representative confirmed the second billing, but the billing department refuses to credit my account for the November billing. I have had to cancel my credit card to avoid future billing. My credit card company is working with me to resolve the dispute fortunately, but in the meantime, this company is attempting to steal from me nearly $500.Desired Settlement: Issue the credit for the November billing. And APOLOGIZE!

Business

Response:

Dear [redacted],

Review: They call daily and hang up when I answer.Desired Settlement: Close the business.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we have added the customer’s details to our official DNC (Do Not Call) list. It will ensure that he receives no more calls from our end. We are extremely sorry for the inconvenience caused to him. We will definitely be investigating this. We have also sent him an email to the mentioned email address to notify about the course of action taken.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for mediating the issue after several unsuccessful requests to the business.

Sincerely,

Review: Called bc I paid for norton anti protection for my computer and it was never installed. They said in order to install it they needed to correct my computer which they charged $200 to do. I agreed and was on the phone with them for over 41/2 hrs, when they told me it would take 35 min. In that time their technician got into the registry of my computer and we now r unable to even boot up the computer. The computer does not even function as a result of contacting them. I am completely disgusted!Desired Settlement: Fix my computer free of charge

Business

Response:

Dear Revdex.com,

Review: This company placed a virus on my computer that pops up offers to fix my computer when the only thing wrong with it is their pop ups. Then they want to sell me a service to remove the viruse that they gave me.Desired Settlement: Have them give me information on how to remove the virus/spyware/malware from my computer without requiring access to my system and have this predatory practice stopped and the company shut down.

Business

Response:

Dear Dispute Resolution Services,