iYogi, Inc.

Review: I have a DELL Laptop that I have had for 5 years, about two years after it started collecting junk files, so I contacted Iyogi Technical Support to service my Laptop. I have currently been a customer with them since 2010. The past service was OK. I renewed my subscription in March of 2013 and it is set to expire in March 2014. During this new subscription I had used it a couple of times to OPTIMIZE, or speed up my computer. It works, as a temporary fix, so I have to do it several times a year.

On a routine optimization of my computer I let an Iyogi Technician take control of my computer, as the service they provide, to speed up my computer. During this routine optimization Iyogi likes to create a restore point. This is where I faced the problem. The technician took control of my computer, told me the procedure, I agreed and the technician took control of my computer and started the Sysem Restore process.

Once the restore was completed I was told to log back into my computer. When I clicked on my profile it went to a black screen that said "BOOTMGR is missing" and I could not complete the process or log get to the start screen at all. I have no clue what happened and got back to Iyogi, this is what really ticked me off. I spoke to several technician who recommended certain tasks to be able to get back into my computer. All of the attempts failed. They then connected me to their "supervisor" who told me that I have 3 options.

Options:

1. Get a reinstallation CD of my OS - (The computer is 5 years old and moved several times, misplacing it.)

2. BUY a new computer and we will transfer the remaining service to the new one. (Did not think that was the right way to go because I did not break my Laptop, THEY DID)

3. Send a technician out to my house for $169.99 and reinstall Windows 8 for $137.99 (This made up my decision to ask for a FULL REFUND)

In all honesty it is an old computer than had alot stored on it and I had no desire of dropping anymore money into it. I told this to the Iyogi supervisor, who insisted paying money was the only way that I could fix my computer. I debated with him for an hour, told him im not paying, but you guys need to fix this issue. He insisted paying money was the only way and this was when I asked for a REFUND because they did not do what I had asked them too, not to mention they broke my computer that had SENTIMENTAL PHOTOS, ALL MY MUSIC, COLLEGE SCHOOLWORK, BUSINESS INVOICES AND TAX INFORMATION.

He then gave me the "run-around" telling me that he will connect me with a technician to see if we can first resolve the issue. I knew it wouldn't work because I couldn't get past the boot screen, but I gave them the satisfaction of trying anyways. In the end the result of the technician had failed. I then DEMANDED a REFUND in which the technician transfered my call to a Billing/Support Customer Service representative. This representative informed me that I could not be issued the FULL REFUND, since my subscription was half over...

I then proceeded in a heated fashion to say: ARE YOU KIDDING ME! YOU Broke my computer and you want ME to pay for it. NOT HAPPENING, tried to get the representative to put his manager on the line... HE WOULD NOT DO IT and told me I can give you a partial refund, In which I said NO, I want a FULL REFUND. In and which the representative HUNG UP the phone call with me.Desired Settlement: FULL REFUND OF MARCH **- MARCH ** SUBSCRIPTION

FULL REFUND of [redacted] 3 year subscription

Business

Response:

Dear Revdex.com,

Review: On September * I signed up for service with this company, that was supposed to correct problems I had on a new computer. They established remote control with my computer, from their site in India. After they spend hours working on my problem, when I finished this remote control, the computer had a lot of problems that were checked by other services and find out that the job made by iyogi created serious problems that took me hours and hours to correct. Within a day or two, I contacted iyogi requested cancellation of their service and requesting a credit of $ 169.90 that I paid for a yearly contract. They accepted my request, talking to a [redacted], that gave me a reference # [redacted] as a case for my request. On October ** not having received the credit, I call again, and was told that they would do it immediately. Until now NO CREDIT WAS ISSUED. I don't believe on their promise of credit and after the efforts I made to get the computer going and their failure to credit me, as promised, I thing I am being defrauded on their promises.Desired Settlement: I just want my money back.

Business

Response:

Dear Revdex.com,

Review: I have a statement that state they took out 169.99 {[redacted] ny on 11/*/2012 also they took out 29.99 {total [redacted]} [redacted]Desired Settlement: please help everyone to understand don;t always believe everything you hear.I would like to have my money back thankyou

Business

Response:

Dear Revdex.com associate,

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would like to inform you that the original account as far as this case is concerned is by the name of [redacted] who originally registered with us on 04/**/2012 and has been a customer since. [redacted] then again paid $169.99 on 11/**/2012 for a one year subscription and a further $29.99 on the very same day. The transaction was processed only after receiving [redacted]’s and his wife’s authorization on it.

If [redacted] wants to discuss any problem related to the charges or services received he can call us on our toll free customer service no [redacted] and we will be more than happy to assist him.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Review: I purchased a maintenance contract for $399.99 for a 3 year period beginning mar **, 2013 and ends jun ** 2016. on Jul *, 2013 I received an e-mail that they cancelled my contract, I called and they confirmed that they cancelled my contract and they would make a new contract without the discounts that were in the original agreement. I told them I would allow them to make a new contract but I wanted everything that was in the original contract and I am not willing to pay a penny more. They explained what they would put in the new contract, but they would not put it in writing (e-mail) I said that I think this is a scam that it was called Bait & Switch. I have at no time authorized them to cancel my contract. I have e-mails for the purchase and their cancellationDesired Settlement: Request they reinstate agreement as it was, and I want something explaining the terms (e-mail will work)

Business

Response:

Dear Revdex.com Mediator,

Review: Initially, I Yogi did not solve my computer problem. Currently they have contacted me at least 10 and possibly over 20 time asking about my computer. I have told them on each occasion that I am not interested in their service and to stop calling. They ignore my request and keep calling. Now, they call me on my cell phone.Desired Settlement: See above.

Business

Response:

,

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we have added [redacted]’s details to our ‘DNC (Do Not Call)’ list which will ensure that he won’t be receiving any unwanted calls from our end. We sincerely apologize for the inconvenience caused.

We have sent a DNC confirmation email to [redacted]’s mentioned email address.We thank you for keeping us informed on real customer issues through the Revdex.com.

Review: IYOGI is online support that advertises as part of Apple support. I did not see the small print I yogi when I placed the call. When the representative answered the phone, they lead you to believe that they work for Apple. They ask what Apple product you have a problem with and what the problem is, they then transfer you to a technician to help. The technician asks for your full name and phone number (in case of disconnection) and tell you to plug your product into you available computer so they can do a remote session to help. I have spoken to several technicians who hung up the phone on me for asking questions. Finally the last technician refused to transfer me to a manager and insisted on helping. I was then prompted to download a program to my computer so they can remote in to it. They say they need permission to use a outside remote program (iyogi) to remote in and give (Apple support) but that is after they have you download and connect to them, so isn't it too late? They act as though they are Apple using a program (iyogi) to remote in, again misleading. They already have access to my computer and files. After I finished downloading the remote program, I am then told in order for them to help I need to pay. I explained to them I paid for apple support already and they said that the support I paid for does not cover the exact problem I am having with the ipad and they cannot help me if I do not pay for their help. We did not get past this point, no support was given to me by them because I refused to pay because I thought it was weird I had to pay for more support from Apple when I already paid for support at the Apple store when I bought my product. When I started asking questions about Iyogi, I was hung up on again. I called back again and asked to speak to a manager and the technician placed me on hold and a "manager " [redacted] asked what the problem was and as I was telling him, he hung up on me too. Once I started to realize that the situation sounded fishy and started asking questions, they hung up on me. So once I realized it was a scam and did not want their help and did not want to pay for their "Apple support", they did not want anything to do with me. After this I found the actual Apple support phone number online and I was able to reach Apple directly and they told me they do not know anything about Iyogi and never heard of them and it was most likely a scam. I am writing this complaint for several reasons, 1- This company is misleading by advertising on internet at Apple support when they are not. 2- When they answer the phone they also mislead you in to thinking they are Apple. 3- The take down all of your personal information and connect to your computer before they tell you there will be a charge for help. 4- This company now has my personal information which I do not feel comfortable with that. 5-They have remote access to my computer which I cannot figure out how to find and delete the program they had me install. I do not want them to have access to my computer and personal information.Desired Settlement: They should make it very clear to people they are NOT with Apple. I want to know how to uninstall their remote program and I want they to delete my personal information. Lastly they better not try to charge me for anything because I did not receive any help at all.

Business

Response:

Dear [redacted],

Review: I contact iYogi because they advertised on my computer. I told them the problems that I was having and I has told that if I pay $179 they will have my computer working like it was brand new. Well, the first two times I called them, they wanted to buy some other product and I told them no. I was not going to by nothing because that is not what you told me. Each time I contact them my computer get worst, I complaint but nothing was done, so I had to go and buy a used one because I had given them my money I saved to get a new one. It is very difficult to use the one I paid them for to fix, and I want a refund of $179. They took advantage of me, I will be 67 this month and I don't have money to give away and I felt that is what I done. Also, I am an online student at [redacted]. I don't know the exact date but the month January 2014.Desired Settlement: I would like for iYogi to refund my money to me in full by check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

To whom it may concern,
I have been using iYogi ever since they where [redacted] many years ago, my experience was challenging and is rewarding, my current PC had several glitches caused by downloading [redacted] 8.1, with the positive assistance of the iYogi Technicians working on my machine almost all of the problems have now been resolved, they have a through process although seeming a little complex to me they get the PC working as I wish.
Over all I have a very positive relationship with iYogi and would recommend using these guys to anyone with a PC concerns.
Appreciate the opportunity to voice my opinions and hope it will encouraged others to at least use iYogi once and find out for themselves what I have experienced over the years you wont go back.
Thank you iYogi.

An [redacted] Customer.

I am a ** year old - still very capable- perhaps not as patient as I would like and this is where iyogi is my saviour always available to come to my rescue...

Review: I purchased computer repair service with I yogi and the service was defective. I paid $169 for repairs and another $99. for hardware and $99.99 for virus protection. After the company performed the alleged repairs. My computer contracted a virus which blocked access to my personal files and indicated that a third party was remotely using my computer. I have contacted my attorney and a letter was send to I yogi on September **, 2013. I have not received any response back from I yogi. They predicted false and misleading, and deceptive acts and practices and in violation of the Minnesota consumer protection Statutes, Minn. Stat. Chapter 325F and they are in violation of Fraud.Desired Settlement: $367.99

Business

Response:

Dear Revdex.com,

They are extremely forceful salesmen. They don't accept "no thanks". As soon as I discontinued their service, I got pestered with people who knew what computer I have and wanted to get into the computer or have me do something to it. A followup check on these numbers shows them as telemarketers, though they pretend to be [redacted] or iYogi. I can not prove that iYogi gave them the information, but they got it somewhere, and iYogi are the only support company I have hired.

This company is clearly a bunch of scam artists and the fact that they have an A rating clearly has to be some sort of joke. These scam artists charged my mother several hundred dollars to help fix her computer and yet she would constantly complain about how poorly her PC was performing. This company is basically like a bunch of crooked mechanics that tell you that you have problems with your car that don't actually exist and then pretend to fix it while charging you ridiculous sums of money.

Just a couple of days ago my mom was complaining about her computer again. So she called Iyogi whom she signed up with for several years and they claimed to have cleaned up her computer. They said she was infected with numerous malware programs and that they cleaned them all up. Yet just the yesterday she said her computer was still unbearably slow so I decided to take a look at it for her.

Sure enough I installed a completely free anti-virus software and found multiple viruses, malware and adware programs on her computer, one of which was a trojan virus from the Iyogi company itself. I managed to completely rid her computer of all of these problems and had it running like it was brand new within just a few hours and for literally no cost at all. Yet, a company which she paid several hundred dollars couldn't manage to do what I did for free.

Not only did they already con her out of several hundred dollars for a 3 year service plan which provided basically no service at all but she would constantly get hounded by associates of this company to buy certain programs that they claimed she needed when really she didn't. This company should honestly be put out of business as it is clear that they prey on people who are not computer savvy in order to extort money out of them.

Review: Two weeks ago (2/**/13) I called iYogi, with which I have a service contract, to diagnose a DVD disc drive on my Apple iMac computerThe tech diagnosed the problem to be a faulty drive and promptly offered to sell me a replacementHe offered a choice of two brands that were compatible with iMacI chose one and paid using a credit card onlineThat same afternoon, after receiving the receipt online, I looked up the manufacturers specifications for the drive which no made mention of compatibility with Apple productsI called iyogi the same afternoon in order to head off shipment, but was reassured that the product was indeed compatibleOn 2/**/I received the new drive, which when I tried to hook it up would not workI then called iYogi and they also couldn't make it work and declared that it must not be compatible with Apple productsIt was decided that the drive should be returnedIt took only a few minutes to charge my credit card and make out the invoice when the drive was sold to meBut now that I am looking for credit for the device and the out of pocket shipping charges that I incurred I am being asked to meet virtually impossible demands before such credit can be issuedI have been inundated with email demands and instructions almost daily not to mention spending hours on the telephone each time with a new customer service representative which must be brought up to dateI returned the drive to [redacted] in New York, an address supplied me by iYogi as their "Corporate Headquarters"I sent the drive USPS Priority mailA delivery attempt was made on both 3/*/and 3/*/Apparently their corporate offices are unstaffed during business hours because no one was there to receive itThe postman/delivery person left notificationTwo days ago credit was to be issued on receipt of the itemOne day ago I was to wait another day someone will be thereToday they verbally agreed to issue credit without receiving the driveI told them if I didn't receive credit today I would be pursuing further actionThis is my first stepIt surely is starting to look like fraud to me.Desired Settlement: Refund credit of $to card charged and check for $Priority Mail sent to my address
Business
Response:
Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously
With reference to the complaint ID [redacted], we already got in touch with [redacted] regarding this case and processed a refund of the amount he had paid usThe refund date is 03/**/and we expect the money to get credited into his account in the next 5-business daysWe sincerely apologize to [redacted] for the inconvenience caused
We thank you for keeping us informed on real customer issues through the Revdex.com

I have been an iYogi customer for several years by now so that should tell you that I am a very satisfied customer to keep using them. In the beginning I found myself using them all the time as I would get myself in trouble by doing something dumb on my computer and every time I called iYogi I was always greeted with a smile (I could tell by their voices). My computer was always fixed in a timely manner and I enjoyed the Techs that worked with me. We have signed on for another couple of years and I am a very happy customer as I get a real human voice, instructions as to what the tech will be doing and always kept in the loop. I highly recommend iYogi and like their professional way of taking care of me.

Review: iyogi charged my bank 300.00 dollars without my consent and when I called them the would not give me my money back. I want my money back and want them to stop calling me or contacting me and take my name off their list. They have committed a crime and no one seems to give a [redacted] I want justice now!!!!!!!!!!!!Desired Settlement: First I want my money back asap and I want them to be black flagged and to stop committing fraud on people. If that is not enough I want them to pay me restitution for my stress and phone calls to try and get my money back. I want my money Today!!!!!

Business

Response:

Dear [redacted],Thanks for the complaint notification. With regards to this case the complainant states that iYogi tried to charge an unauthorized payment from his debit card.We would like to bring to your attention that we send an email notifying our customers about the auto renewal. The same email has an opt-out option and the auto renewal is carried forward only for the customers who do not opt-out. As we did not receive any response from the complainant so we initiated the automatic renewal charge for his existing subscription with iYogi.We at iYogi respect the customer's decision though, so if the customer doesn't want to renew his subscription and doesn't want anyone from iYogi to call him , we request him to send us the cheque details on here. We will send him a refund cheque of the amount $299.99. We will require the following details.1. The name to be mentioned on the refund cheque.2. The complete mailing address where the cheque needs to be delivered.Thank YouRegards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The e-mails that they claim were sent to me I never received, If I did receive them they might have went straight to my spam or junk folder and I never open those folders I just delete the e-mails. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],Thank you for the complaint notification. We had a discussion with our Finance team about this refund situation. They have now gone ahead and refund the money ($299.99) into the customer's VISA credit card. The card is the same one which was used at the time of payment. It normally takes about 5-7 business days for the money to reflect in the card. We request the customer to check it in due course.We thank the BB for keeping us informed on this case and request them to close it now.Regards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The continued practice of holding consumer on line for hours. Do many things before they get to issue at hand. Inability to understand your complaint. Usually have additional problems after being on line with IYogi

Unable to hear because of all he background noises of other agents who must be sitting on top of each other very annoying.

The biggest complaint is they always want to sell you another product when you call. Most recent event resulted in selling me a product that I did not need. Told me my "contract" with OFFICE had expired and I would]

need to purchase a new edition for $ 189.00. I returned it and am awaiting to see my refund on my credit card. I want nothing more to do with IYogi and have removed all of their "stuff" from my computer.Desired Settlement: I want the credit for the above mentioned item. In addition, I would like to have a pro-rated refund of my current contract which ends in June 2016.

Other than this, I want nothing to do with them. I am aware of the many complaints found on line that are similar to mine.

Business

Response:

Dear [redacted],Thanks for the complaint notification. With regards to this case the customer had contacted our Customer Service department a couple of days ago and discussed the refund situation with them. The customer was advised to refuse the shipping of the product purchased. The current situation is that we are awaiting the product to return to us and once that happens, we will process the complete refund of the amount paid by him.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards[redacted] iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

iyogi has solved many of my problems numerous times. Their people are courteous, friendly, knowledgeable and helpful.
One thing about iyogi is that it seems it takes TOO LONG before we can get to the point of really solving the reason I call about. Quite often it takes close to an hour online to get a problem resolved.

I am very pleased with iyogi.

I called today May ** Sunday at 4:00 pm due to an adware that paralyzed my safari on my 2 year old air ipad. I spoke with [redacted], an outsource tech support from [redacted]. I explained that I am having the pop up adware that froze my safari and that this is the second time that I had experienced this. I informed him I talked to a previous technician who told me to take a pic of the adware and contact tech support to troubleshoot. He told me that I need to buy service to get this fixed. I started questioning him that according to the first technician, I do not need to pay for this service. [redacted] started getting impatient and rude interrupting me while I had some other clarifications about this info. I told him his customer service is very poor and will report about this incident. I said goodbye and hang up. I am very disappointed with this incident. I searched online and with some advice from the [redacted] tech community support, I was able to block the said adware and any future adware. All the tech support [redacted] had to do is listen to my questions and not raise his voice to me when I had some other questions. I will never use any [redacted] tech support by phone via outsource company.

Review: I purchased services from Iyogi over a year ago and have not had any use for them since. They started calling me recently on a daily basis, trying to convince me to use their product and responding with hostility when I decline further services. I have been called 4 days in a row even after requesting on the first day to be placed on a Do Not Call list. On June *, a woman called from the Technical Support department and was extremely hostile with me. I told her I did not need their services and she proceeded to raise her voice and talk over me, claiming that they had done everything I had asked of them, which I had never claimed otherwise. My main issue is the contact I have received from them recently which is quickly becoming harrassment. I was called again today and told the man again to remove me from the call list and that I had received a hostile response from the woman yesterday. He said he would take me off the call list. This is terrible customer service. If I needed the services again, I would find another company simply because of how Iyogi has treated me the last few days. No sense of feeling like a valued customer, and that is a good way for them to lose business that they might otherwise keep. I was told there would be no further charges to my account, that I was only billed for the previously provided services.Desired Settlement: I just want the phone calls to stop and for the Iyogi headquarters to be aware of this customer service issue.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we have added the customer’s details to our official DNC (Do Not Call) list. It will ensure that she receives no more calls from our end. We are extremely sorry for the inconvenience caused to her. We will definitely be investigating this. We have also sent her an email to the mentioned email address to notify her about the course of action taken.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi