iYogi, Inc.

Not the best computer service company I have worked with. They charged me an arm and leg to sign up with them promising me that my computer would never crash and it did. Then they didn't know what to do and I had to take it to a repair shop to get it fixed. I called them and explained that I didn't need their service anymore that I was cancelling their contract and to refund my unused portion of the contract. They haven't refunded anything and I probably won't ever see it.

Review: I paid 169.99 back on January **,2013 to have Iyogi come out to fix my hinges on my laptop computer. I purchased the parts that Iyogi said was needed.They sent a technician ([redacted]) out who did not know what he was doing and took my computer to his house and had it for 7 days, when he met me to give it to me the computer was not in working order. It was apart and did not have internet access and looked like it was tossed around and the screen was not working correctly. It had yellow, blue and green lines going through it. I called Iyogi back and told them what [redacted] did to my computer. (keep in mind that my only problem when I called them was broken hinges ) and the computer was in PERFECT working condition except for not being able to close the top due to the hinges . So I yogi sends another technician out [redacted] who observed the computer and saw it was in shambles and called his boss to let them know that this computer is unfixable and that the previous technician mangled it. I have been dealing with [redacted] the supervisor (###-###-####) who said to let him have some time to talk to his boss and they will probably buy another computer for us and have [redacted] install the hard drive from our non working computer, because now the on off button does not even work. We have waited paientely for I yogi to resolve this issue and [redacted] has been avoiding us. We keep getting the run around on why he will not call us back. I have ALL the receipts on how much I paid for the parts to fix the hinges and would like to have a working computer since my wife is in Nursing School and has to go to a public library to do her work or get on the internet and they do not stay open long. I have receipts of everything I purchased for repair, according to what Iyogi s technician said I needed to purchase for repair. I would like to resolve this soon so that we do not have to go to the library to retrieve our emails. I had a perfectly working computer and would like to have one again. Iyogi said they would make it right and have yet to do hold up their end. I hope you can resolve this issue for me.Desired Settlement: I would like to have a new computer that is in working order since Iyogi s technician destroyed the one I had,and have All monies that I paid out to have the computer fixed refunded. 169.99 service fee charge, 83.58 for the hinge and the back panel display cover , 78.01 display bevel, 54.00 hinge kit.

Business

Response:

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we have performed thorough analysis of this case and have made sure that we listen to every call recording that took place and action as per the findings. The techs did nothing wrong and tried their best to fix the problem. Originally the customer didn’t procure the right parts for his computer and then once he did, he gave away the computer to the tech whereas he had been already given the disclaimer about not to handover anything to the tech ( cash or computer).

We have attached an email screenshot which we send to the customer which clearly states that the customer should not handover any of his machine parts, cash or credit card to the tech. If the tech is asking for it, the customer should get in touch with iYogi and let us know about it. Clearly this wasn’t done in this case. We have already refunded him the amount he paid after just deducting the tech visit part.

We hope the points that we have mentioned above would help in bringing this case to a close.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

THey are not telling the truth. When [redacted] called them and it should be recorded. He told them that [redacted] really damaged the computer and that it may not be fixable. We did get parts and the computer company gave us the wrong parts. (Thats not our fault) we only found that out AFTER [redacted] took our ENTIRE computer apart. [redacted] said to us that there was no way to fix the computer at our house and he had to take it to his friends. Again, we put our faith that a technician who should've known what he was doing to our house by Iyogi, and he DID NOT know what he was doing. We needed our computer fixed (hinge problem ) only and its still not working at all. Iyogi should be held responsible to replace it and or fix it to the way it was prior to [redacted] mess up. Again, all we are asking for is our money back (which was not credited) and money for our parts that we paid for since [redacted] damaged the parts. I would like to resolve this and have a computer that is workable so that my wife does not have to go to the library (use our gas) and work on a computer due to the fact that [redacted] and Iyogi damaged the one we had (again with only hinge problems), and now the computer is not working.

I spoke to [redacted] last week and he told me that he can't believe that Revdex.com is involved. I got him in alot of trouble with his company. He was going to try to work on the case before Revdex.com got involved, he also asked for the statements of the parts we purchased and I emailed it over to him. He was not very pleasant to talk with at that time. If Iyogi would have fixed the issues between us then there would be no need for Revdex.com to get involved. If they would give us our FULL refund of ALL monies we put out toward the computer, we would settle.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we managed to get in touch with [redacted] and we have decided to send him a brand new laptop. We gave him certain options which we currently have and he has decided to go with the best one. So we have sent the product through mail to his address and he should be expecting it to arrive in the next few days.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

iyogi tech support has spent many hours on the phone with me cleaning up my computer. They always encourage me to call monthly for maintenance. While the tech can't always answer my question or fix my problem, they can usually find someone who can. The techs are very polite. They are sometimes hard to understand, and the time lag due to the calls being from [redacted] can be frustrating. The higher techs seem to speak English more clearly than the initial screeners you get on the phone or the sales people..

My biggest issue is the same as the previous reviewer, that they are always pushing new services and product. I think I have paid enough to them that they should scan my computer and fix my problems without me having to pay for additional services or software. When I tell them I am already paying them for that service, they just tell me a lot of nonsense. They also keep trying to push Windows 8 on me, which I have told them repeatedly I do not want.

In addition, they call, as they did today, and say "We are going to download this new software." They don't tell you first that they are going to charge you for it or give you an OPTION.. You have to be proactive against them. Today, after the sales rep tried to tell me that my service agreement did not cover the type of scan he was trying to sell me (which it always has), and I had told him several times that I was not going to pay for it, I asked him to transfer me to have my computer scanned. When he continued to insist that I needed the software, I told him he was welcome to download it, but I was NOT going to pay for it, He then mumbled a quick closing and hung up. He did not transfer me to tech support to scan my computer as I asked.

I plan to look for a new tech support company when my contract is up.

I have been completely satisfied whith

Review: I have 6 computers under contract with Iyogi. Up until about a month ago I was able to get my 24/7 service. Since then, I have not been able to get any service. I have stayed on the phone for up to 1 1/2 waiting. I want to know what is going on. What happened to the 24/7? What are their hours? Their service is excellent when you can reach them.Desired Settlement: If they are not able to deliver service, then I want a complete refund. I have been with IYogi for over 5 years.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I noticed a virus was on my laptop on Friday, August **, 2014. Through the Norton Security Website, I was given this contact for help. I was directed to Iyogi for assistance and was put in contact with someone in India to fix my computer remotely. I was very concerned about giving my information to them, but when I noticed that they were accredited with the Revdex.com, I decided to allow them access, and also pay a $199.98 for a yearly service contract. One of their technicians used remote access into my laptop and took quite a while cleaning it up. Toward the end, he assured me that all was complete, and the virus was removed, however, I do not adequate backup hard drive on my laptop and he can sell me one for $170.00. I could not understand what this had to do with a virus, and he said my computer was fixed, so I told him that I will purchase on my own (for 1/3 of the overstated price,) and will do so over the weekend. He thanked me and assured me my laptop was fixed, and it seemed to be at that time, so I provided him with a very good "rating" on their exit survey. I came into the office first thing on Saturday, booted up my laptop to work on it again, and noticed that there were still weird "virus type" activity on it and it was not "fixed" after all. I am certain that they put the virus back into my computer remotely, after I refused to purchase the back up from them. I called again for service, and had a hard time getting through. When I finally did, I had another man from India working on my computer for at least an hour and a half, and he said he could fix it, but I would need to purchase a back up. I started to become very suspicious that they had too much control over my computer, and demanded a refund. I have seen one portion of the money returned, but there is still a charge for about $29.99 ([redacted]) on my card that has not been. Today, my computer is now at the [redacted] store in town to be fixed, because it completely crashed on me, (and I noticed something pop up about sharing a computer which makes me believe they can still access it remotely.) I am concerned that they really messed up my laptop now, and I will not be able to get it back to working order.Desired Settlement: If my laptop cannot be fixed because they have caused a more serious issue, I want a new replacement. I am not sure how much [redacted] will charge me, but I feel like I was cheated by this company because they told me the problem was fixed, only to have more issues the day after.

Business

Response:

Dear Revdex.com,

Thanks for the notification. We are looking into this case but would like to clear out certain things with the customer. Firstly we cannot remote in into any customer's computer without getting his or her permission on it. Secondly we try our best to fix the computer problems but if the resolution is not upto the customer's liking we are always ready to respect the customer's decision on whether he/ she wants to carry on being a customer or cancel the subscription. iYogi is one of the leading remote independent tech support providers in the world and we won't jeopardize our business by installing virus into the customer's computer as claimed by her.

The refund procedure of the remaining amount has already been initiated from our end. It remains pending from the total Defense's end. They have their own policies which they have to abide by , rest assured the customer will receive the remaining refund amount in the next 10-12 business days.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not accepting the resolution to this complaint. I allowed iYogi to remote into my laptop on Friday late afternoon, and after spending over an hour with the tech, I believed my laptop was fixed and free of a virus. It was working perfectly when I left the office on Friday night.

When I booted up my laptop on Saturday morning, it was not only infected, but it was worse than it was the day before. I have serious issues now with my laptop that are not resolved. If they fixed it, then why is there still a virus?

On Monday or Tuesday of this week, I noticed that a "pop up" told me that there was remote sharing session still active. If they were no longer supposed to be providing service, then why was there a session active on my laptop after I asked for a refund?

I certainly do maintain that the technician(s) at iYogi did something to my laptop after I told them I did not want to purchase an external hard drive from them for 3 times the amount I would purchase it from a store.

I even took my computer to the [redacted] store in town on Tuesday, and they will bring it in for service, but first wanted me to back it up. I purchased backup for my files from them for $25.00, not $170.00, as iYogi was trying to have me do.

The company tries to push accessories and other programs on you for an inflated price. Then, when you refuse to purchase these expensive "add ons" from them, they infect your computer more.

I know I am not the only one they have done this to, and when I read online that others had similar experience (after trusting iYogi to go into my laptop,) I was sick to my stomach.

I need my laptop running with out issues, and they corrupted it even more.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We are offereing help from our elite group of technicians. It doesn't get bigger than that and that too when the customer has already cancelled the services. I am not sure what else can we do to make amends for what happened. Again we would like to reiterate that WE DO NOT INSTALL any kind of malicious software or entries into the customer's computer. That would be jeopardizing our own business and no one is stupid enough to do that. If some settings have got changed on the computer it happened inadvertently,nothing was done on purpose and we have already apologized for that.

We want to help but we can only help if people want to get help. Request the Revdex.com to consider the above mentioned points seriously and close this case accordingly.

Thanks

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cannot even type a full sentence without my curser now jumping all over the page as if someone else is controlling it. My laptop is a mess, and I am certain the "technicians" at iYogi have been continuing to meddle in my laptop. I have done extensive research to see if others are having the same issues or if they were cheated as I was. I found this website, which was one out of many - [redacted]. Many of the stories sound familiar to my plight. My laptop is worse than it was when they began to "fix" it. I want compensation to replace it at this time, because I swear iYogi can still get in and control it. The response from the company should lend itself their reputation. When a representative from such a "large" company as iYogi cannot even articulate a correct response in English, you know there is something wrong.

It has now taken me over 15 minutes to just type this simple paragraph, because I cannot stop my curser from jumping. This is unacceptable. The [redacted] of this company such should be given jail time for all of the money and time people waste dealing with this fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Very knowledgeable and professional. Reasonable price.

Review: I have an issue with the computer technical support company IYogi. On 8/**/14 my computer was having issues with the Internet. I just bought the computer in February and it is under warranty. I called the number that I found on the Internet that said HP Support. I assumed I was calling Hewlett Packard. The lady was in [redacted] and assured me I had called the right place. She insisted my problem was a software problem and that only hardware was covered by my warranty. She said this before she even knew what I was calling about and accused me of acting like I knew more than a computer tech. Anyway after a few hours on the phone and $169 (for a warranty) later she assured me the computer was in perfect shape. However, I had an additional 2 issues 9/** and 9/**. I kept getting these adware popup viruses. Each and every time I called they kept insisting I needed something additional for my computer anywhere from extending the warranty (I only just got their warranty 2 weeks prior) to buying a PC optimizer, or buying a backup hard drive. The techs were very pushy-insisting its up to you, if you don't want your computer protected. I called McAfee to find out if I needed this optimizer. They assured me I already had this feature and if I added another one neither one would work. After an entire month of frustration, I was ready to toss my new computer. I eventually contacted Microsoft about IE11 (Internet Explorer 11) asking them to uninstall and reinstall it (which they could not do). Finally, I was able to get to the computer tech for Hewlett Packard. He assured me he would help me resolve all the issues and assured me my computer was completely covered under warranty. He took over my computer and even showed me what they had installed on my computer that was causing me the problems!! He removed all of their stuff from my computer and it has worked the way it should since. I saw what they installed and it actually caused me continual problems as well as the deleted my MS Office!! I am furious becauseDesired Settlement: refund of $169.99 I feel taken advantage of and lied to. They had access to everything on my computer, and sold me a warranty I did not want or need. They asked me how long I had had the computer, each time I told them less than a year. They told me to call back every month so they could clean my computer. I discovered thru HP that they put software on my computer (Adware) that caused me the problems.

Business

Response:

Dear [redacted],

Thank you for keeping us notified about the customer’s complaint. We are sorry to hear about the unsatisfactory experience of [redacted] with iYogi. We take all feedback seriously as it helps in our endeavor to continually improve the level of our service.

Also we take strict measures to ensure that all our customers are aware that they have reached iYogi, however as the customer feels misinformed we have refunded the amount of $169.99 that [redacted] paid for the annual technical service plan. The customer has also paid $29.99 to purchase a Total Defense’ PC Tune UP for one year. We have not requested Total Defense for its cancellation.

Regards,

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I was not aware of the $29.99 for the PC Tuneup.. I would like that to be refunded as well and to sever all ties with IYOGI.

Sincerely,

Review: 9/**/14: was trying to work with [redacted] Internet Security. [redacted] a phone number so I could talk to a [redacted] representative. Apparently, the number was to iyogi....not [redacted] as the web site suggested. I worked with iyogi thinking it was a [redacted] related service. I allowed them access to two computers, they installed their hard drives. They indicated one computer was compromised and I ended up paying $499 to have them resolve what they said were "security issues". I then paid an additional $139 to have security installed on my second computer..which was techgenie. They clearly and fraudulently used the [redacted] Internet Security name on a [redacted] website.Desired Settlement: I would like all of their hard drives they installed to be uninstalled and what would like a refund of my money. I do not want to call them and ask for this as I am fearful they will compromise my computers. I would like them to be cited for fraudulent representation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called the phone number for eset computer antivirus protection to see if I could transfer my coverage that I already had from one computer to another. The person I was talking to had an [redacted] accent and I assumed I was calling the correct company. The person on the phone told me that there was something wrong with my computer which needed to be fixed before I could install the eset antivirus software. I agreed to paying $29.95 for antivirus software and $169.99 for a year of unlimited tech support.

A technician remotely took over my computer for an hour and performed computer optimization functions that I am capable of doing myself. He then rest[redacted]ed my computer, and I lost the remote connection. About an hour later another technician (much ruder and spoke worse English than the first tech) called me back and st[redacted]ed to do the same things that the first guy already did. I told him that the other tech had already performed those functions, but he acted like he didn't understand me and kept trying to sell me more products such as word processing software that cost $250 and a computer optimizer for $69. He was very upset that I didn't want to buy the software, and demanded to know why I didn't want to buy it. He was very high pressure and a very good con man. Looking back, I can't believe I fell for their con, and I feel completely duped and conned.Desired Settlement: I want my credit card to be credited the $29.95 they charged me for an internet security program and $169.99 for "tech support" which includes easy to do yourself functions such as defragging the hard drive,

for a total credit to my card of $199.94

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this complaint. With regards to this we have processed a complete refund of the amount that the customer had paid us. The money will get credited into the same account through which the customer paid it. It will take around 5-7 working days for the money to get credited in the account.

Thank You

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The company said they processed a complete refund of the amount that I paid them. They did not process a complete refund. They only refunded my credit card the amount of the iYogi technical service in the amount of $169.99 They did not refund me the $29.95 they charged me for an internet security program which they conned me into thinking was from eset, not from Total Defense which is the product they scammed me with. The total amount that should be refunded to my credit card is $199.94

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We have now gone ahead and refunded the remaining $29.99 as well. Please be informed that it will take 8-10 working days for the money to show up in the same Credit card that the customer used whilst paying for the services.

Thanks you

Regards

iYogi

Review: We were communicating with a person that seemed of [redacted] voice accent. The person was going to call back to help install some updates and help with some other issues.

It seems the business my be a scam as we pay the money and no follow through for computer security/help. We originally called 'netgear' and were told that they represented them and other companies.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this, we tried contacting this customer yesterday however couldn't reach her. We sincerely request the customer to call us on our Toll free Customer service no [redacted] in order to discuss the refund details and we are sure this will be closed in her favour.

Thanks

Regards

iYogi

Review: my wife bought a new dell laptop. when she had a problem she called the dell number and without asking, she was transferred to IYOGI.

my wife bought a new dell laptop. when she had a problem she called the dell number and without asking, she was transferred to IYOGI. they proceeded to use a hardsell and pressure to get her to buy approx 400.00 for 3 yrs anti-virus and service. Then about a week later she recieved a call from iyogi and told there was a problem with her computer and they needed an additional 150.00 to fix it. When she told them no we watched as all files and programs disappeared. They were also very rude when we declined. Dell is saying that they are not responsible for IYOGI's actions but we were transferred from dell.Desired Settlement: we at least want the 400.00 back, also my wife is a writer and 2 books plus her research were deleted. We took the laptop to staples and paid another 150.00 to have windows 8 restored. They were unable to find any files on the hard drive so all her work is gone. I would also like to be reimbursed the 150.00 to get it fixed.

Business

Response:

Dear Revdex.com,

Review: They charged us $300 and did not actually fix the problem with my computer in August 2011. They have harassing me with phone calls ever since. I have repeatedly told them to leave me alone, remove my number, and stop calling me. Everything they have done should count as unethical.Desired Settlement: If they could just leave me alone I would be so happy. Every phone call I ultimately yell and curse at some random employee which makes me feel bad and guilty, but seriously, I spend the rest of the day vehemently angry. I just am tired of the harassing phone calls for over a year and a half and I need them to stop.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we first of all would like to sincerely apologize to [redacted] for the inconvenience caused from our end. We will definitely be looking into this matter and action as per the findings. We have added her details to our DNC (Do Not Call) list which we will ensure that she doesn’t receive anymore calls from our end. We have notified her of the action taken by sending out an email to the mentioned email address.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Regards

Customer Service Team

iYogi

Business

Response:

I thought I was contacting ** support, and instead I was connected to iYogi. I made the mistake of not reading the URL on the address line to confirm that I was going to an ** web site. The graphics make it appear that you are on ** turf. The sales approach was highly deceptive. At first the technician provided help, removing temp files and old software, but then he claimed to find malware on my computer and the aggressive sales pitch began for an extended service agreement. He also uninstalled some of my ** software, so the printer did not work at all the next day. This company is dishonest and deceptive.

We bought a new desktop computer and we're having a problem connecting to our ** printer, so we called ** tech support and got iYogi. They told us the problem was because our computer wasn't "clean". I told the woman with very heavy [redacted] accent that it wasn't even one day old. She got on to my machine remotely and "ran their program" showing we had 100+ registry errors and 100+ junk files. This was supposedly why we couldn't connect to the printer. Then she proceeded to hard sell me on at least a one year contract with them for $199.99. I was getting suspicious this was a scam and was already late for a meeting. I told her I'd be back in 1 1/2 hours. I walked in the door exactly at that time and my cell phone was ringing and it was the iYogi woman. I had NOT given her that number. She illegally and unethically went through my files and found it. As far as I was concerned that was it; I didn't want to have anything to do with them. I told her in no uncertain terms to never call me again. She proceeded to call me a dozen times more on the house phone and cell phone. At this point I was irate! Her response was "Why you yelling on me?" Make a long story short I took the new computer to a trust tech and they found NO registry errors and the only junk files were the ones iYogi had put on the system! They went on the ** site and downloaded the correct driver for nothing and we were hooked up to our printer. IYogi is nothing but a scam operation and the people there are liars, plain and simple. It is heartbreaking that good companies like ** are outsourcing to these totally disreputable companies. But now I'm petrified about what else they took off our computer. If we have financial fraud or identity theft, I'll have a good idea who stole the data. It seems that they particularly prey on the elderly asking you age questions and what you do for a living.

Review: Greetings: Less than a week ago, I bought a software from [redacted]. As the software uploaded with a lot of undesirable crap, I googled [redacted] to find its customer service infos. Mistakenly, I clicked on iyogi link as the introduce themselves as [redacted] specialists. The technician I talked to got into my computer. Not only didn't he solve the problem I called for, he p-laced on my system several elements including the iYogi toolbar that grants itself the "PERMISSIONS" to "ACCESS ALL DATA ON (my) COMPUTER AND WEBSITES I VISIT". I tried to uninstalled the iYogi element, in vain. Hence, I called them several times to have them to remove their elements. I wonder if such behavior is legal, as it seems to be a serious breach to my privacy. Additionally, thios prevents me from working properly, since I don't feel secure because I feel being spied. This situation is all the more serious that the technician did not ask any permission to do so. Thank you in advance for your assistance. Best regards, [redacted]

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we tried getting in touch with [redacted] regarding this case by dialing his primary and secondary contact numbers; however we couldn’t establish any contact. We would like to set the record straight here that iYogi does not practice the above mentioned things labeled by the customer. We can’t access any customer’s computer without receiving his or her authorization on it. The software that we install is a temporary non malicious one needed to access the computer once the customer agrees for it. It can be easily removed afterwards from the control panel.

Hope the facts mentioned above clear any sort of doubt or confusion regarding us in the customer’s mind.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did give the iyogi technician the authorization to get into my computer, assuming he was a [redacted]'s employee. Erasing the company software at my system is not at all as easy as its representative pretends. As a matter of fact, I went many times to my computer pc. All my attempts to get rid of that strange software were unsuccessful. I said "strange software", because the iyogi device seems to still "ACCESS ALL DATA ON (MY) COMPUTER AND THE WEBSITES (I) VISIT.

As for the company having called me, I am reachable (not 24/7) at the number I provided it with : [redacted].

Thank you very much for your assistance.

Best regards

In order for tho appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Yadler Acloque,

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we again tried to contact [redacted] on the mentioned number, however again there was no contact established. We would request [redacted] through you to provide us with a specific date and time when he wants a callback from our techs in order to get the needful done.

Thank You

I Yogi technical service has been very good to me and knows what to do to help me on my computer. I have been using their services for 4 to 5 years now. They have helped me save my computer 2 or 3 times from a virus and crash down on it. Thanks I yogi !!

Review: I purchased a Linksys EA4500 two years ago when my sister and her daughter and myself and my family started renting a house together. She moved out Monday to her new place. The disk for the product is not around anymore so I had a page for iYogi, Inc. pop up regarding my Linksys modem's support while I was researching what I needed to do. I initially got a hold of a representative and was put on "hold" for 10 to 15 minutes after he said to give him a "second" after informing him of my issue. I finally informed him I was going to disconnect in 2 minutes if I had no response after trying to verify if he was still in the chat session. I disconnected and reconnected into the chat hoping for a different agent. Of course I was met with the same one. I restated my issue and was finally told that I would have to pay a one time fee. He said that I did not need to download anything that it was a software issue causing the shaky service. I told him once again that I needed to know what software to download if I was going to be able to manage my network. He refused to give any further assistance without a payment...there is no mention of a payment on the screen. I had opted to have both chat sessions sent to my email but of course they have yet to be delivered. I was wanting to copy and paste them into this so you could see the actual conversation. My router is great but the customer service with it is not.Desired Settlement: I want an apology from the company for their rude employee and for the failure to mention a fee on the page that takes a consumer into the chat session.

Business

Response:

Dear Revdex.com,

We are not able to pill up any account of this customer with us using the aforementioned name, ph no or the email ID. We request the customer to send us some relevant details, the details she used when she registered with us so that we can look into this case and then action accordingly.

Thanks

Regards, [redacted]

iYogi

Review: On July *, I received a call from this company after I had told them in June that I was no longer interested in their services. I have been receiving continual calls from this company ever since, in spite of the fact that I requested to be placed on the Do Not Call/Do Not E-mail list. This was confirmed yesterday, yet I am still receiving calls from this company after I was placed on this list.Desired Settlement: Complete and immediate cessation of all future communication, as my home phone number is an emergency line registered on the state Do Not Call list. Please note further that my previous request to this end was dishonored by this company.

Business

Response:

Dear Revdex.com,

We do sincerely apologize for any inconvenience caused to the customer. This is certainly not the type of customer service we intend to deliver. We have gone ahead and added the customer's details to our DNC list which will ensure that no more calls are made to his no from our end.

Sorry for the trouble caused.

Thanks

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: iYogi sells computer clean up/protection plans. On August 2013, they sold such a plan to me for $224.99 for a TWO (2) year plan Soon thereafter, they started calling me at all times, pushing me to purchase and additional "optimizer" plan for another $300. I complained about this to iYogi via Facebook (see attachment). Soon there after, I called in to cancel because their "clean up plan" never worked, but they would not cancel or refund or help me. My account was and IS SUSPENDED since then. I filed a dispute w my credit card company on Nov **,2013. At first the cc company granted me a credit, then it contacted iYogi (who said I DID owe them money) and they RE-CHARGED me for $224.99 on Jan **, 2014. Ever since I first filed a dispute against iYogi, they suspended my account. They will neither refund me nor help me get my account working! They keep telling me I have to PAY AGAIN! I paid $224.99 for nothing! I cannot just give away over $200 so I want my money refunded in full - iYogi needs to be held accountable for defrauding me into buying a computer plan that I've never been able to use.Desired Settlement: I want my money refunded in full = $224.99 because iYogi is a deceptive company that uses predatory and fraudulent selling practices and then doesn't deliver! They want to swindle me out of $224.99 but I will fight this to the end.I don't want to ever have anything to do with iYogi.

Business

Response:

Dear Revdex.com,

Thanks for notifying. Currently we are looking into this case. We are getting it checked internally and will get back to the customer once we have any sort of an update.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

iYogi is requesting additional time to resolve my complaint but did not specify the expected amount of time. This matter has been ongoing for too long, and I need iYogi to reply and resolve this matter as soon as possible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

iYogi insists on giving VAGUE answers, and specific answers are needed by now. They have had enough time to et this matter resolved, yet they continue to provide vagueinformation. WHEN is account going to be reactivated, give a specific DATE. Who will be the point of contact person? Who should I address my inquiries to and phone number? HOW will account be reactivated? Specifics, please. From WHEN to WHEN?

As you can see, there are too many questions left unanswered in order for me to accept this businesses' response to this major problem. If reply is not received with DETAILED SPECIFICS and IN WRTING, I will not accept it, and will proceed to escalate this problem with the proper authorities in New York after this case closes.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

As discussed with her on **, she have paid for a complete two year of tech support on your computer with us. The subscription with us expires on 08/**/2015 and nobody from iYogi is going to ask you to pay anything again. Every software related problem on her computer and the peripherals connected to it will be taken care by our techs. There is no limit to the calls. She can reach us by calling on our Toll free no [redacted]. She can also call us on our Customer service no [redacted]. Our official email address is [redacted] .

Additionally, we have now gone ahead and given her a free 6 months of extension on your services with us to make up for the lost time. So the new service expiration date will be 02/**/2016 . Thanks, Regards.

Sincerely

ART

iYogi