iYogi, Inc.

Review: Greetings: Less than a week ago, I bought a software from [redacted]. As the software uploaded with a lot of undesirable crap, I googled [redacted] to find its customer service infos. Mistakenly, I clicked on iyogi link as the introduce themselves as [redacted] specialists. The technician I talked to got into my computer. Not only didn't he solve the problem I called for, he p-laced on my system several elements including the iYogi toolbar that grants itself the "PERMISSIONS" to "ACCESS ALL DATA ON (my) COMPUTER AND WEBSITES I VISIT". I tried to uninstalled the iYogi element, in vain. Hence, I called them several times to have them to remove their elements. I wonder if such behavior is legal, as it seems to be a serious breach to my privacy. Additionally, thios prevents me from working properly, since I don't feel secure because I feel being spied. This situation is all the more serious that the technician did not ask any permission to do so. Thank you in advance for your assistance. Best regards, [redacted]

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we tried getting in touch with [redacted] regarding this case by dialing his primary and secondary contact numbers; however we couldn’t establish any contact. We would like to set the record straight here that iYogi does not practice the above mentioned things labeled by the customer. We can’t access any customer’s computer without receiving his or her authorization on it. The software that we install is a temporary non malicious one needed to access the computer once the customer agrees for it. It can be easily removed afterwards from the control panel.

Hope the facts mentioned above clear any sort of doubt or confusion regarding us in the customer’s mind.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did give the iyogi technician the authorization to get into my computer, assuming he was a [redacted]'s employee. Erasing the company software at my system is not at all as easy as its representative pretends. As a matter of fact, I went many times to my computer pc. All my attempts to get rid of that strange software were unsuccessful. I said "strange software", because the iyogi device seems to still "ACCESS ALL DATA ON (MY) COMPUTER AND THE WEBSITES (I) VISIT.

As for the company having called me, I am reachable (not 24/7) at the number I provided it with : [redacted].

Thank you very much for your assistance.

Best regards

In order for tho appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Yadler Acloque,

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we again tried to contact [redacted] on the mentioned number, however again there was no contact established. We would request [redacted] through you to provide us with a specific date and time when he wants a callback from our techs in order to get the needful done.

Thank You

Review: iYogi sells computer clean up/protection plans. On August 2013, they sold such a plan to me for $224.99 for a TWO (2) year plan Soon thereafter, they started calling me at all times, pushing me to purchase and additional "optimizer" plan for another $300. I complained about this to iYogi via Facebook (see attachment). Soon there after, I called in to cancel because their "clean up plan" never worked, but they would not cancel or refund or help me. My account was and IS SUSPENDED since then. I filed a dispute w my credit card company on Nov **,2013. At first the cc company granted me a credit, then it contacted iYogi (who said I DID owe them money) and they RE-CHARGED me for $224.99 on Jan **, 2014. Ever since I first filed a dispute against iYogi, they suspended my account. They will neither refund me nor help me get my account working! They keep telling me I have to PAY AGAIN! I paid $224.99 for nothing! I cannot just give away over $200 so I want my money refunded in full - iYogi needs to be held accountable for defrauding me into buying a computer plan that I've never been able to use.Desired Settlement: I want my money refunded in full = $224.99 because iYogi is a deceptive company that uses predatory and fraudulent selling practices and then doesn't deliver! They want to swindle me out of $224.99 but I will fight this to the end.I don't want to ever have anything to do with iYogi.

Business

Response:

Dear Revdex.com,

Thanks for notifying. Currently we are looking into this case. We are getting it checked internally and will get back to the customer once we have any sort of an update.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

iYogi is requesting additional time to resolve my complaint but did not specify the expected amount of time. This matter has been ongoing for too long, and I need iYogi to reply and resolve this matter as soon as possible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

iYogi insists on giving VAGUE answers, and specific answers are needed by now. They have had enough time to et this matter resolved, yet they continue to provide vagueinformation. WHEN is account going to be reactivated, give a specific DATE. Who will be the point of contact person? Who should I address my inquiries to and phone number? HOW will account be reactivated? Specifics, please. From WHEN to WHEN?

As you can see, there are too many questions left unanswered in order for me to accept this businesses' response to this major problem. If reply is not received with DETAILED SPECIFICS and IN WRTING, I will not accept it, and will proceed to escalate this problem with the proper authorities in New York after this case closes.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

As discussed with her on **, she have paid for a complete two year of tech support on your computer with us. The subscription with us expires on 08/**/2015 and nobody from iYogi is going to ask you to pay anything again. Every software related problem on her computer and the peripherals connected to it will be taken care by our techs. There is no limit to the calls. She can reach us by calling on our Toll free no [redacted]. She can also call us on our Customer service no [redacted]. Our official email address is [redacted] .

Additionally, we have now gone ahead and given her a free 6 months of extension on your services with us to make up for the lost time. So the new service expiration date will be 02/**/2016 . Thanks, Regards.

Sincerely

ART

iYogi

Review: I purchased a Linksys EA4500 two years ago when my sister and her daughter and myself and my family started renting a house together. She moved out Monday to her new place. The disk for the product is not around anymore so I had a page for iYogi, Inc. pop up regarding my Linksys modem's support while I was researching what I needed to do. I initially got a hold of a representative and was put on "hold" for 10 to 15 minutes after he said to give him a "second" after informing him of my issue. I finally informed him I was going to disconnect in 2 minutes if I had no response after trying to verify if he was still in the chat session. I disconnected and reconnected into the chat hoping for a different agent. Of course I was met with the same one. I restated my issue and was finally told that I would have to pay a one time fee. He said that I did not need to download anything that it was a software issue causing the shaky service. I told him once again that I needed to know what software to download if I was going to be able to manage my network. He refused to give any further assistance without a payment...there is no mention of a payment on the screen. I had opted to have both chat sessions sent to my email but of course they have yet to be delivered. I was wanting to copy and paste them into this so you could see the actual conversation. My router is great but the customer service with it is not.Desired Settlement: I want an apology from the company for their rude employee and for the failure to mention a fee on the page that takes a consumer into the chat session.

Business

Response:

Dear Revdex.com,

We are not able to pill up any account of this customer with us using the aforementioned name, ph no or the email ID. We request the customer to send us some relevant details, the details she used when she registered with us so that we can look into this case and then action accordingly.

Thanks

Regards, [redacted]

iYogi

Worst service I have ever seen. I purchashedd a new computer and I had a hard time installing my virus protection I searched online and found yogi online. When I got hooked up with the tech not only was my computer running 10x slow they asked me to pay 149.00 to fix an issue they they caused

Review: The company continues to call us asking us to renew our service. I've told them not to call back, that we are not going to renew. After ignoring several calls from them, an individual called on 5/**, asking for my husband, [redacted]. I said he was not available, and if I could be of assistance. the woman laughed, said 'oh god', and hung up. At this point I feel like they are putting each other up to calling to see what the reaction will be. They have ALWAYS been rude and condescending when calling. I called the number back, and asked to speak with a supervisor. She put me on hold, came back and asked if I wanted to be put on the do not call list. I said "I want to speak with a supervisor'. Who knows who she transferred me to - but I explained what happened and told them to not call again, to put us on the do not call list. He agreed. I asked if he had my phone number and he said yes. We hung up. Today, we received yet ANOTHER call asking to renew. We said - why are you calling when we told you not to call again? They mumbled something about the do not call list and hung up. This is NOT professional behavior, and is not welcome. I can assure you that we will never contact this service for PC support again - and hope that HP will no longer do business with them!Desired Settlement: I want the superiors in the call center to know the poor practices of their staff, and that they are not doing the company any favors.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we have investigated this case in detail from our end. We can confirm that our techs were at fault at certain incidents. We sincerely apologize to [redacted] for the inconvenience caused from our end. We at iYogi certainly don’t practice or encourage anything of this sort towards our valuable customer’s. We can rest assure you that we are dealing with this case and will take strict action as per our company policies. The customer’s details have already been added to the DNC list, so that will make sure that no call is being made to this number.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My computer had a virus, I clicked on my Norton Anti Virus and iyogi popped up. I thought it was part of Norton, they sold me a contract, took control of my computer,cleaned it and seemed to fix it. Several days later big problems occured. I lost control of my computer. I would click on Google and some other browser or search engine would come up under the Google icon. I called iyogi again, they said I needed to buy Windows 8.1, that would fix everything. But it seemed like I had to buy something before they would assist me (honor the service contract I purchased from them). I got the Windows 8.1 and was unable to install it. I did'nt call because every call take several hours. My computer was infected several days later through a software they installed Malwarebytes, so I called. Again I was told I needed to buy a Genie antivirus to fix my problems. I declined and asked they just install the Windows 8.1 the sold me assuring me it was compatible, 7 hours later they were unable to install. They have ruined my computer and the Windows wont help. I've spent more than 14 hours with them for this damage. I just want to return the Windows for a refund, and have a reasonable rebate on my contract with them. I will buy a new computer. I dont think they should be allowed to be in business and prey on people this way.Desired Settlement: I would like to return the Windows8.1 for a full refund, and terminate my service contract with a reasonablly prorated refund. I will need to buy a new computer.

Business

Response:

Dear Revdex.com,

Review: I had I yogi Clean My Computer by this company ,They took a Payment of $ 300,00 I was sure They were a good Company days Later My Computer was running slow froze on me Pages all Mixed up so I called The geek squad and They told me my Computer was Been Hi Jacked By This company w/ the extra Things They added Geek squad Told me This company carried Virus and I did have over 20 of them Geek Fixed my Computer for $49.00 I want my $ 300.00 back and This company should NOT have The Revdex.com sign on it

Thanks [redacted]

Business

Response:

Dear Revdex.com,

Review: They could never fix computer, and every time I talked to them they wanted more money. Promises to fix and twice they miss represented what I had paid for. One time to put a program in to hinder hackers and on several occations about security. Next time I would talk to them they said the money was to fix something else. I t was hard to understand them on the phone. I uninstalled them, finally but I still get a pop up, which I can not get rid off. The last time I talked to them, they called , I thought I was talking to the one who would fix the computer and it ended up he was a sales person trying to get more money before I even told him the problem. I had someone call me and tell me if I joined the western union and give them money they would send me the money ,for what I had spent. I told them to forget it and to send me a check. I did complain about the constant money they always seemed to need on several occations. I think I spent about 549.97 over time. I was not interested in getting the money back. but I felt really used and duped. I just want them to get out of my computer! I am writing this complaint for other people so they won't get taken. I will never use an online service again. I will take my computer into a local shop to fix.Desired Settlement: get out of my computer for good. I want nothing to do with iyogi

Business

Response:

Dear Revdex.com,

We apologize for any inconvenience caused to the customer. The customer can uninstall the iYogi program from her computer. It's in the control panel tab. since the customer doesn't want us to assist her further , she can just uninstall the iYogi software and then restart the computer and it won't show up again. We will make sure that there is no contact made to the customer from our end. Requesting you to close the case.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently contacted IYOGI to have my home computer repaired. They sent a young man to my home and after checking the computer , he stated it needed a new hard drive. I asked him if every program would be restored after the hard drive was installed, the same as it was before. He said " of course, there won't be any change, you won't see any difference." I had no reason to use thos programs until today and when I tried to open them, they weren't there. My Word and Office Suite were gone as were my music playing and reording program and all the standard programs of Windows 7 and user installed programs . He had installed some very inferior programs to replace some of them, but they were very poor quality and unusable to me. I called the company and talked to customer service, explaining my problem. I asked him to replace the programs as they were prior to the repair as promised. He replied that they would replace the Word/Office but would not replace the windows version I had prior to repair or any other programs unless I agreed to a 1 year service contract at $179.95. When I said no he stated " That is not much money" When I refused to approve the contract he stated" Well ,I can't do anything for you then" I told him I was going to report him to the Revdex.com and hung up. He was very rude and unflexable and did not seem to care if I was satisfied or not.Desired Settlement: That the repair that I requested would be completed as promised, and that the software and programs I lost would be reinstalled completely, either by a refund of my payment or replacement of myprior version of windows, word/office and any other program removed.

Business

Response:

Dear Revdex.com,

We are sorry for any inconvenience caused to the customer. The customer had contacted one of our Customer Service representatives and asked for a refund of the amount she paid us. The refund formalities were completed from our end and the amount will get credited into the customer's account in the next few days.

Thanks

Regards

CS Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A year ago I purchased this company to assist with my computer problems. My service ended February [redacted] but they will not stop calling and harassing me. I need them to stop calling all hours of the day.

Business

Response:

Dear Revdex.com,

Review: My HP Laptop ( under warranty ) Display was not working and I [redacted] for HP Laptop Support. [redacted] results were a lot of searches giving out HP Technical Support Phone number ###-###-#### .

When you call the toll free the person answers and "Makes you believe" they are HP tech support. They ask details for product serial number , purchase store name, purchase date etc all the while pretending to be HP support.

Then they will pretend to give some instructions to diagnose the problem and then will tell me that My laptop display needs a technician visit to be fixed.

They then inform me Warranty dosent cover labor and the cost of the support will be $169.99 . ( but my credit card got charged a FOREGIN TRANSACTION FEE in additon to the $169.99 because the charge was from Netherlands and not USA. When I tell them I want to think about it and will call back in a couple of days, they will use all high pressure sales pitch to make me buy the service .

Now they inform me that I have to pay $76 more for the monitor screen to get it fixed.

I dont need a technician to come to my house to tell me I need to replace a monitor screen. I can take it to a local repair shop and get it fixed for $30.

This company is a scam. They are abusing [redacted] advertising to make us believe they are HP technical support.Desired Settlement: I intended to call HP support and I never intended to call or get support from iyogi. I want my money refunded back to my credit card.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this case we have gone ahead and already refunded the complete amount the customer had paid us. The refund was processed yesterday i.e 03/**/14 . It takes about 5-7 working days for the money to get credited into the same account through which it was paid.

We apologize for any inconvenience caused.

Thanks

Regards

Active Response Team

iYogi

Review: I had multiple phone calls of people saying I had infections in my computer. I called the support number on my computer, which I thought was Mcaffee, but it was not. I spoke with this company instead. I let the company take over my computer and look through it, and he said he would do some trouble shootings on infections within my computer. When he was done going through my computer, he then told me the pricing of the computer protection he offered. All of the pricing was out of my price range and I can not afford this. I told him I would have to see if I could raise that sort of money to afford the services. I gave him my address before I got off the phone and I assume it's for him to send me something. I did not give him permission to trouble shoot through my computer.Desired Settlement: I do not want this company to bill me for anything. I want them to get out of my computer and leave me alone. I did not tell him to do the trouble shooting I told him I did not have the money.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. We would like to make this point clear that iYogi is one of the leading remote tech support providers in the world. We carry out our business in the most ethical way possible. We do not charge our customers without getting their authorization and we cannot access their computers without their approval. The customer was pitched for a subscription sale by the tech. She refused and hence the case was closed then and there. We respect the customer's decision and move on. Hope this clears any doubts that the customer had regarding us. She does not need to worry about anything.

Thanks

Regards

iYogi

Review: I have never had any dealings with Iyogi, yet on Aug [redacted], Iyogi called me ten times, leaving a single unintelligible message. I called the Iyogi number and explained that I have no Iyogi account, and wish no further contact. Though the representative said he would take care of it, I was called four more times, the last being at [redacted] my time. The next morning, I was called a single time, at [redacted].

Today, the [redacted] of Aug, I was called three times between 1230 and 1300. Once again I called Iyogi to request no further contact, and I followed up with an email to their customer service. Still, they have called four more times.Desired Settlement: I want no further contact from Iyogi.

Business

Response:

Dear Revdex.com,

The no mentioned by [redacted] belongs to one of our active customers namely [redacted]. He had some issues with his computer and that's why our techs were trying to reach out to him to get it fixed but somehow the call lands to [redacted]'s no. This is not a deliberate attempt to trouble anyone but we are just trying to help our registered customer.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Having been made aware that the number called is NOT that of their customer, Iyogi continues to call (three times early this morning starting at 0330 my time).

Iyogi may legitimately be trying to reach another individual but they will not be successful by continually calling the wrong number. Again, I request that this business stop calling me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

The needful has been done. [redacted] won't be receiving anymore calls from our end.

Thanks

iYogi

Review: One year ago, they sold me tech support for three computers for three years.

For a few months it was ok. I used the service twice which took hours but in the end, they got the problem fixed.

FOr the past six months, every time I use the service, they cannot fix my problem. I spend hours on the phone and they keep repeating themselves over and over and it doesn't work. There have been many different issues with their service and I just want a refund of the remaining two years of service.

I told them this three times and emailed them. They have not responded.Desired Settlement: Refund of unused service.

Business

Response:

Dear Revdex.com,

The customer had emailed us about the refund. Action has already been taken. The refund of the remaining amount has already been processed into the same card of the customer which she used at the time of paying. The money will get reflected in the next 5-7 business days.

Thank You

Regards

iYogi

Review: they sent me windows 8.1 which I DID NOT at any time order. did not even know anything til they removed 169.99 fromn my bank account.Desired Settlement: pay me all monies I am out becuase of this deception

Business

Response:

Dear [redacted],Thank you for notifying us of this complaint. With regards to this case we would like to inform you that we have already performed a thorough investigation and audited the sales call. The customer had contacted us on 12/*/2014 with regards to a virus issue on the computer. The tech was able to help her with the same and resolved the problem. The tech then suggested the customer to purchase the Windows 8.1 OS after checking her computer hardware and finding it fully compatible with the software. The customer was told about the features of Windows 8.1 and she readily agreed to buy it from us. The customer herself provided the mailing address in order for the product to be shipped to her place. She authorized and agreed to the terms and conditions of the payment after she entered her [redacted] credit card details on a secure website. Please make note that we were not to know about any of her personal details ( Mailing address and Credit card no etc) had she not provided us with the same. So the customer's claim of not knowing about the purchase and an unauthorized payment is completely false and unjustified.The customer called us back after a few days and wanted to return the product she purchased. We have gone ahead and respected her decision of cancellation and have informed her about the return procedure. An email regarding the same has already been sent to her. We will be refunding the amount ($169.99) as soon as we receive the product at our warehouse.ThanksRegards[redacted]iYogi

SUPERB SEVICE!!!

I-Yogi helps me stay Up and Running

I have been with iYogi for about 5 years. I initially had a problem with my PC and stumbled across them on the internet; called and bought a one year subscription. The technician was able to resolve the issue. I have had other issues and used iYogi. iYogi is good for fixing most problems, but it is very time consuming on the phone. They are very high pressure sales type people and finally I told them to quit trying to sell me stuff. There has only been one problem they were unable to correct. For this issue I spent hours on the phone over three days. They were unable to fix the problem and I had to take my computer to the [redacted] store. [redacted] was able to resolve the problem but it even took [redacted] a couple days to resolve the issue. To sum it up from me:
1) If you are computer challenged and have numerous issues with your computer a one year subscription gives you unlimited support. For me it beats taking my desk top to a computer shop and being charged each time I bring it in, or paying for a service call to the house.
2) For most problems they are able to resolve the issue, however, it may be very time consuming.
3) Very high pressure sales. I had to tell a supervisor to tell his technicians to quit trying to sell me stuff, and they stopped.
4) As in everything, one technician is different from another. Sometimes you get a good one and other times not.

Bought the Netgear Powerline 500 yesterday at [redacted]. Tried to get tech support on 800 number. Was hung up on 3 times,and when I did get someone, I could barely understand their accent. [redacted] I think. After losing connection with them 3 times and not wanting to go through the telephone out prompter again, and then getting someone on the phone who I can't even understands, I'm returning this product. I have lived in foreign countries and speak 2 languages. I pride myself on having a good ear for sounds and accents. These were just too laborious. I will probably think twice about purchasing a product from a company with such a poor tech support.

This company says they are [redacted], but they are NOT. They lied to me and gained access to my computer. They told me I had problems when I didnt and asked for money....

Fraud!!!!